TalkTalk Outage in Bracknell, England

@TalkTalk dreadful service. Customer's are required to provide a month's notice to terminate. TalkTalk retains the Wi-Fi preventing new tenants from selecting their own provider😳

Credit where it's due @TalkTalk have phoned and apologised and taken full responsibility for the problem I was having on Monday. They spent 2.5 hours refusing to believe it was anything other than me at fault I couldn't see one particular website.

@TalkTalk I did a lot of tests with the support team over the phone . Every time I am being told that I have been blessed with the mimium speed promised but I hadnt opted for just the “minimum” when I took the service. I was getting a decent speed initially.

@TalkTalk absolutely poor #broadband and customer service to say the least #talktalk worst in my area.

@TalkTalk yet again I cannot access my work computer remotely! All my home safe settings are off and customer service are reading off a script. Useless!! #fedup #cancellingsoon

Blooming @TalkTalk is driving me mad. For over an hour I’ve been trying to switch off scam protection as it is blocking my work website and it keeps telling me to phone up. I’ve followed all the steps that they persist in telling me is the only way to fix it 1/2

@TalkTalk Better it seems but your customer service/live chat is absolutely terrible and I'll be lodging an official complaint.

Anyone out in there can help me with my broadband speed just joined Vodafone and it’s absolutely crap was on the phone to them yesterday for over 2 hours no help - sorry I ever left TalkTalk stay clear folks @VodafoneGroup @EUombudsman @Ofcom

@TalkTalk doubled my bill without notification. Refuses to compensate for losses due to 8weeks internet problems. Refuses to allow you to speak with senior staff or request call back. Hangs up on you when you question their policies. @CISASUK

@TalkTalk booked a callback today 16:00-18:00 to discuss my ongoing router issues. You have failed to call!

@TalkTalk I get these same questions everytime it’s getting tiring! It’s working right now but it will inevitably go down again

@bt_uk Hi Paula TalkTalk provide the service 🙂

@TalkTalk I only realised there was a systematic problem when I checked twitter and sent that tweet. My wife has taken over in my office for the moment, so I’ll probably be in contact tomorrow.

@TalkTalk having a horrific time trying to get business broadband from you. Started dealing with you in August and the order has only just been placed in December. #help

@TalkTalk is there internet connectivity issues in Surrey. I keep getting a “403 forbidden” error

@TalkTalk I have just tried to report a problem with my internet by phone but I know what the problem is an I need to speak to an engineer . urgently as I have no internet so am on 3g

If you require a ‘GOOD’ customer service, it needs to be based in the UK, not in the PHILLIPINES or INDIA. THERE IS GREAT DIFFICULTY HAVING A CONVERSATION WITH A PERSON OVER THE TELEPHONE WHEN, however good their English, they do have an accent.i am referring to Talktalk !

When you're on @TalkTalk but can't even get your rubbish internet connection to connect to their online help page!! Worst broadband ever!!! #rubbish

@SkyHelpTeam Hi, please can u help me move from TalkTalk? I have an old AOL email set up that I want to keep so can I retain this set up including all my files and move my phone, TV and broadband to you?

@TalkTalk You have loss of service all over the country !!

@TalkTalk When ever you start messing around testing my phone line and security system go down !! My alarm box goes if and I cannot use home phone. I have re-booted router and red light has gone off !!I WAS INSTRUCTED BY TRCH MANAGER, not to touch router !! Please get your act together.

@TalkTalk Whatever they are doing has caused my whole system to go down inc telephone line !!! RECTIFY IMMEDIATELY !

@TalkTalk One of the technical team who contacted me last week said there was an issue BUT not to reboot router until he calls me back on the 10th September ? In the meantime because WiFi is not operating, it is costing money to use mobile devises. I need an answer today !!

@TalkTalk How do I know you are genuine I would have to look for phone number as TalkTalk did not tell me at time we could not keep our phone number!note this is not main complaint #henley

@on_blogger Guess i have been unlucky both talktalk and BT have been awful agro taken to ombudsman and won twice but all i really want is a service that works like most

@TalkTalk Done all that thanks did not work either you have issue you know that its not down to me to chase but you to sort and come back to me when done simple #henleyphotos

@TalkTalk You say that but nothing happens there an ongoing complaint they have tried ringing a couple of time then hang up the last one I did speak to said I will sort after 20 minutes cuts me off not heard a thing since. #henley

@TalkTalk I placed an order last night and tried to cancel as I thought I’d ordered the wrong package. But turns out I didn’t. Can you take a look to see if my order is still going through?

@TalkTalk Since a visit from OPENREACH, the problem seems to be much better ! I will see how it goes this week and perhaps someone could contact me re new contract( preferably UK based ) ?

@TalkTalk I understand the existing contract is being transferred. you have blocked our ability to take service from another ISP on the day we take possession of the property as they are unable to start the takeover process until after your Cease has ended. Which leaves 10 days w/o service

@TalkTalk Prime example of giving up thinking the problem will go away #henley

@TalkTalk I have tried all that ,see this is the problem you ask if you can help then have no proper way of contact and send me back to the place where I started what a joke

@talktalk your service is shit, everyday there’s always a problem with it, it struggles to do the simplest things like a simple google search. Worst provider going.Customer Service is shit, can’t speak to a single English person when on the phone.(I’d be surprised is this tweets)

@TalkTalk Yes I have gone through this. Have been trying to sort for 12 hrs or so today. The WiFi has been awful for ages. I am troubleshooting for my Grandmother.

@TalkTalk The internet service has been terrible recently and I was just wondering if there is a reason for this

@TalkTalk Can I address the issue here?

@Ellie_Bartlett @TalkTalk I’ve had same problem I’m very disappointed - bad first impression

@TalkTalk My real problem was that as I wanted to downgrade my package it was hard to do and I had to persevere and I had no joy from Live Chat. (I understand downgrading is not in your interest but it should be easier as people’s circumstances change)

@TalkTalk I don’t have a home number and this has nothing to do with my own line but according your unhelpful Philippines -based agents - “a problem in the Brixton exchange” whatever that may mean

@talktalk routers are shocking, they make money by sending out the lowest speck possible knowing that customers will have to purchase higher models (which they quite conveniently sell) in order to be able to receive any decent service they are already paying for! @BBCWatchdog

@TalkTalk your customer service is an absolute joke

@TalkTalk You can call me 07724896281 and discuss if you like but I don't have the time or energy to list all the problems I've received from TalkTalk

I’ve said it once and I’ll say it again. @TalkTalk have the most shocking internet and service anyone could ask for.

@TalkTalk our Internet has packed up the Internet light on our router has gone red I don't know if it the router or the network I have tried resetting router and it hasn't worked so don't know what's up am in Stafford

@Anharsama Virgin isnt worth it tbh and ill have to check if talktalk has decent packages cuz even tho sky is shit the package are good for the money

Not one to tweet much but after well over a month of dealing with absolutely shocking service and no resolution to my problem I’ve kind of run out of options #talktalk

@talktalk are absolutely clueless about how to communicate with people, worst customer service known to man. If anyone is adulting and choosing a broadband company, please avoid them at all costs!!!! #talktalk

@TalkTalk we upgraded to your fibre broadband to get around slow speeds. Now we are getting no Internet all together. We didn't even recieve a super router upon upgrade. Really concerned the service I'm paying for isn't being delivered.