TalkTalk Outage in Bracknell, England

@TalkTalkGroup 1 I am a new customer, set up tv box and router on Weds, couldn’t get several apps to play content all had their own error boxes. Online chat with talktalk for ages, nothing helped. I decided to do a factory settings tv box reset - now works but pushes on every

@TalkTalk is there a problem with phone and internet in my area

Is anyone from @talktalk Interested in my 92 year old Covid sick mother? All we want is some help? Can anyone help?

@TalkTalk my 92 year old mother is on a covid ward how can we top up her phone? We don’t have her login or account number. We need to stay in touch with her. Please help

Can’t get @TalkTalk to help me for another week until an engineer comes out. We know the issue! Have a 9 month old with a medical condition and need the baby cam to watch her!! Absolute out of order! #badcustomerservice

@unfunckt Really poor - obviously issues @TalkTalk - own up and fix it please

@unfunckt @AmyDanbrowsky @TalkTalk Nope - not working

@Kate_N_Walters @TalkTalk No connection here now - they can’t test your line as system is down!

@talktalk very slow internet this afternoon - down to 1mps. Is there an issue in Maidenhead?

@HannahLewin12 @TalkTalk Talktalk are ****.

@TalkTalk Hi, my emails have stopped sending using either webmail or my iPhone. On my iPhone it says my password is incorrect. Retyped it in and error still remains. Can you help?

@DavidBeckitt @virginmedia In my experience (so might be wrong), all the others use the same BT/Openreach infrastructure - so much of a muchness. I’ve got TalkTalk, it’s cheap & the new router is good. The customer service is poor tho’!

@TalkTalkHere @TalkTalk I want to speak to your customer service team to dispute my exit fee in circumstances where the service has not been fit for purpose.

@TalkTalk All help is needed! No Internet

@TalkTalk my connection is really slow for the last 48 hours.

@TalkTalk Hi, we’ve been without internet for 24hrs, we’ve followed all the steps on the website and can’t seem to get in contact with anyone to get it fixed. Can you please advise as your website is saying there are no issues in our area!

@Gummo31 @David39133380 That's a different argument. He is saying that he will forcibly take these companies back. Imagine if you had shares in TalkTalk or Sky Broadband and the government nationalised that service, you would lose everything

@TalkTalk No phone, no internet, looking at your outage map I think you've got a problem

@TalkTalk dreadful service. Customer's are required to provide a month's notice to terminate. TalkTalk retains the Wi-Fi preventing new tenants from selecting their own provider😳

Credit where it's due @TalkTalk have phoned and apologised and taken full responsibility for the problem I was having on Monday. They spent 2.5 hours refusing to believe it was anything other than me at fault I couldn't see one particular website.

@TalkTalk Help? No one answers any emails or messages

@TalkTalk your internet sucks. Service engineer twice and still intermittently offline.

@TalkTalk spoke to an agent last week saying that an engineer is already booked today but no one has showed up to fix my broadband. Can you please help as the phone wait is more than an hour? Thanks

@ciarangoodram2 Hi @ciarangoodram2, sorry to hear this. Do you currently have Talktalk service at home? KC

@Ofcom Terrible customer service from @TalkTalk 48hrs no internet, then DM chat line drops me half way through trying to resolve it, wont respond and has vanished for 24hrs, still no response, finally service back up no apology or communication, service terrible keep dropping

@TalkTalk THREE DAYS !!!!!!! WHERE ******** IS MY INTERNET??!!!!! I’m paying for this !!! **** service, even shitter customer service !!!! What ******** !!!!!!!

@TalkTalk why have I been getting this message ever since you told me my bill will increase unless I renew my contract? Can't renew if I can't log in! Don't want to renew, I want to cancel thanks.

@TalkTalk Is there a way to cancel your contract online. Taking ages to eat through. When your agent called back, it dropped and he didn’t call again. #customerexperience Sign up in minutes. Cancellation takes hours.

@TalkTalk Hello. There is a problem sending emails from older android devices. Has TalkTalk recently withdrawn support for older versions of android from the mail server? I am awaiting replys to my DM's sent Tuesday and Wednesday.

@TalkTalk Hi. Can you check issues in my area please. Internet light has been going orange and losing connections on and off for the last two days