TalkTalk Outage in Uckfield, East Sussex, England

@TalkTalk getting frequent loss of service tonight in Lewes, is this part of planned maintenance?

I’m a new customer and i get the feeling I might regret this. I have been trying to contact customer support for 3 days with no success , chat function never available. How do I TALK to TALKTALK?? #customer service

@TalkTalk No one has been of any help in my last 15 calls with you in the past 4 weeks

Please retweet if you agree 100% the @TalkTalk are the worse company in the world for internet and customer services !!!

@TalkTalk @TalkTalk Yes it is a constant issue, the issue is the same problem it has been every time I call but no-one does anything about it

@TalkTalk your website is telling me that my order has been cancelled but I have an account with you and a router and we’re paying a direct debit every month. I’m confused. Please help..

@DeeBeeFree @TalkTalk It’s an area fraught with problems. Any recommendation for someone else can be countered with horror stories about same provider My experience has been EE. been with them thru at least 3 mergers over 15+ years. Have had several hissy fits However

@TalkTalk we're having issues in Brighton currently, no internet connection at all. Had issues in the last couple of days that a restart was enough to solve, but no luck today. Are you aware of the issue, and are you trying to fix it? This is severely disrupting our work

@TalkTalk heya! Waiting since beginning of the week to hear back from email support, not sure the person on the hotline gave me the correct email adress. Please help, need to cancel my contract by the end of the month!

@TalkTalk are you going to bother dealing with my complaint that’s been open for 2 weeks, a response to my email last week would have been nice.

@DisneyLifeUK I’ve still not answered me with my original tweet, this really isn’t good customer service, I was thinking of getting Disney + when it comes out but maybe not now. My update is you’re service is not working on my TalkTalk broadband! Please contact me!!

Hey @talktalk you’ve got the worst customer service I’ve ever experienced. Literally all of your contact options lead to dead ends. Don’t like to dig companies out but you deserve a special mention. I’ve been trying to get hold of you in every conceivable way for 2 hours now.

@peterwalker99 Problem is, many companies’ service is so bad (BT, @phonecoop, @TalkTalk etc) that “free broadband” is likely to be as bad as, if not worse than dialup. Bring on the smoke signals…

@TalkTalk I have no idea how to check as a complete technophobe but it is always freezing I turn wifi off on my phone and use 4g most of the time. Also staff are useless whenever I have an issue. Moving soon will not be taking your services with me !!

@TalkTalk Your pinned Tweet says your down from 11pm tonight. But I called yesterday & today & each time was told the system was down & call again in two hours; which I've done. It doesn't help that quality of the line has been poor & your operators ring off when transfered.

@TalkTalk still having to listen to music 23 minutes and you wonder why people leave your service

@TalkTalk how many times do I have to call to get my service cancelled the call centre is deliberately being rude !

Laughing so hard seeing@@TalkTalk ‘s new advert talking about how they don’t increase prices mid-contract. SURE YOU DON’T. You also don’t try to charge someone for 6 months after they leave your supply and their contract had finished #awful #BadCompany #talktalk #neveruse

@TalkTalk yet again am unable to cancel my contract! What do I need to do to cancel it before I move! Poor customer service yet again!

@TalkTalk No, no problems. The connection seems very fast, both for upload and download speeds, but every evening we get the same warning that our bandwidth is too big enough when on Amazon Prime. So we try many times and eventually we can play a video.

@TalkTalk what an absolute waste of time! 2hours on the phone and an entire day spent waiting for a tech person to come out only for them not to show up! Ridiculous company! Terrible customer service! Will definitely be cancelling with you! #dontuse #timewasters

Struggling with our internet #talktalk you have failed us in providing a good service or even a service

@TalkTalk @himynamesgavin So why did you sell fixed price contracts in 2021? All you have to do is honour the existing contracts until they expire, worst case 18 months from now, but again you won't. But you will however keep selling your services to new customer thus putting more strain on the network??

@TalkTalk All your DM did was send me a link, which confirmed there are apparently issues somewhere, not specifying if the known issue is affecting my area, or if I am having a separate new issue. Not very helpful.

@TalkTalk @JCAllison55 What significant investment have you made? Even your CEO was quoted as saying the network was coping well even with 40% more usage only 2 months ago and now there is a price hike. To say more devices are now connected, then maybe you want to stop new contract altogether?

@TalkTalk @JCAllison55 What significant investment have you made? Even your CEO was quoted as saying the network was coping well even with 40% more usage only 2 months ago and now theirs a price hike. To say more devices are now connected, then maybe you want to stop new contract altogether?

@Rubyflanagan27 @TalkTalk I have this issue in the Twickenham area

This is the crap you get back of @TalkTalk I am no longer a customer of theirs as far as I’m concerned I paid the final bill & cancelled the Direct Debit. I want my old account details removed from their data base. They don’t have a good history of looking after people’s data

Talktalk literally just said "its openreach's problem" and closed the chat, I'm not even joking. Had to use the local council website to figure out they're doing works in the area (big fiber upgrades everywhere, so ig someone did something stupid to the wrong wire)

@TalkTalk @HanneChalk Not working in South Wales, seems to be an issue going on and off.