TalkTalk Outage in Burgess Hill, West Sussex, England

They are all the same. ‘Sign up online, we can go live remotely on XX date with no engineer needed.’ XX date comes. Surprise, surprise. There’s an issue and an engineer needs to come. STOP LYING TO US. @TalkTalk

Why is every broadband service provider in the UK impossible to have a straightforward onboarding process? I have used BT & Sky on several occasions, now I’ve chosen @TalkTalk and I’m getting absolutely nowhere. Livid.

@TalkTalk getting frequent loss of service tonight in Lewes, is this part of planned maintenance?

I’m a new customer and i get the feeling I might regret this. I have been trying to contact customer support for 3 days with no success , chat function never available. How do I TALK to TALKTALK?? #customer service

@TalkTalk Over a week without a landline/broadband connection now. You sent a second engineer today and it's STILL not working

@TalkTalk No one has been of any help in my last 15 calls with you in the past 4 weeks

Please retweet if you agree 100% the @TalkTalk are the worse company in the world for internet and customer services !!!

@TalkTalk @TalkTalk Yes it is a constant issue, the issue is the same problem it has been every time I call but no-one does anything about it

@TalkTalk Internet hasn’t been working for 2 days now? Been down for ages!!! What is happening?!?

@TalkTalk your website is telling me that my order has been cancelled but I have an account with you and a router and we’re paying a direct debit every month. I’m confused. Please help..

@DeeBeeFree @TalkTalk It’s an area fraught with problems. Any recommendation for someone else can be countered with horror stories about same provider My experience has been EE. been with them thru at least 3 mergers over 15+ years. Have had several hissy fits However

@TalkTalk we're having issues in Brighton currently, no internet connection at all. Had issues in the last couple of days that a restart was enough to solve, but no luck today. Are you aware of the issue, and are you trying to fix it? This is severely disrupting our work

@TalkTalk heya! Waiting since beginning of the week to hear back from email support, not sure the person on the hotline gave me the correct email adress. Please help, need to cancel my contract by the end of the month!

@TalkTalk your service centre doesn't work have to rely on third parties to try and work out if this outage is a me problem or a you problem not good!

I feel like an idiot.. I thought i have been paying £27.50 per month for my @TalkTalk but turns out its £38 . Thats alot just for broadband. Might need to rethink and might have to change company.

@TalkTalk are you going to bother dealing with my complaint that’s been open for 2 weeks, a response to my email last week would have been nice.

@DisneyLifeUK I’ve still not answered me with my original tweet, this really isn’t good customer service, I was thinking of getting Disney + when it comes out but maybe not now. My update is you’re service is not working on my TalkTalk broadband! Please contact me!!

@peterwalker99 Problem is, many companies’ service is so bad (BT, @phonecoop, @TalkTalk etc) that “free broadband” is likely to be as bad as, if not worse than dialup. Bring on the smoke signals…

Well thanks @TalkTalk no Internet and no support advisors available. Thank goodness I'm out of my contract tie in period. #timetochange

@TalkTalk I have no idea how to check as a complete technophobe but it is always freezing I turn wifi off on my phone and use 4g most of the time. Also staff are useless whenever I have an issue. Moving soon will not be taking your services with me !!

Best advice I could give is never use @TalkTalk for Internet, more time not working than working, and when it does work it's incredibly slow.

@TalkTalk Hi how do I make a formal complaint please? I’ve exhausted customer services both by telephone and online chat? Is there an email address, as non advertised on your website.

I’ve just spent another two and a half hours on chat to @TalkTalk technical department after they got back to me, having dropped me mid—conversation last Thursday. Answered a lot of questions that I had previously answered. They claim to have fixed the problem. I live in hope.

@TalkTalk Once again the WiFi has stop working!!!! All Devices in the house have been kick off as the Rueter has decided to shut it self down 😡😡

@TalkTalk my advice to AVOID talk talk. I am talk talk customer - poor Internet service l. Called them so many times but all in vain. Internet connection drops several times a day. They do not have any clue.

@TalkTalk were now getting contradictory advice from someone else in your customer service team. We've been paying for no Internet, it's not okay!

@TalkTalk Hi, my WiFi has been down for 4hrs now. S10 Sheffield area. Any update?

@TalkTalk anybody else living in L37 post code area suffering with poor talk talk connectivity ? Having to return to the office no longer able to work from home due to poor broadband.

@Walt3rHunter @TalkTalkGroup Did you try @TalkTalk page, supposed to be help. Online chat help told me I wasn’t entitled to one even though upgrading package then tried to sell me one. They might ask for dm if they reply.

@TalkTalk @TalkTalkGroup if you’re going to outsource staff to South Africa, make sure they haven’t worked for Telkom. Because damn, they’re just as incompetent.