TalkTalk Outage in Tonbridge, Kent, England

Hello @TalkTalk I've had no TV reception since Saturday? Is there a fault with the transmitter or my aerial? I've tried asking your chat staff but they're terrible. I have been told to turn my box off and on again! 😡

@TalkTalkGroup @TalkTalk refusing to speak to me regarding my issue!!!

@TalkTalkGroup @TalkTalk I’m so angry you have Chinese partying while answering calls!!! How dare you disrespect us as bad as that!!! All I wanted was a poxy new remote!!!!

Talk talk are ****!! Called to just get a new remote the Chinese were partying in the background and have stall me tv!!!! @TalkTalkGroup @TalkTalk got no tv no remote!!! Disgusting behaviour not only are we on a lockdown but u guys want to rub it in partying!!! Send me a remote!!

Imagine I’m in the middle of a Global Pandemic doing a degree from home and @TalkTalk is trying to get my mum to pay £50 to cancel her broadband

@TalkTalk major issues with internet in ME6 post code. What's wrong?

@TalkTalk is there an issue in Catford SE6? Phone line but no broadband..

@TalkTalk hi Talk Talk, I’m in SE London, any idea why my internet has just cut out? Have switched off and restarted the router, still nothing

@TalkTalk no stable connection all morning. Done diagnostics test on your website and says nothing is wrong. Please help.

@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)

@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?

@TalkTalk - so despite touching nothing I can receive NO aerial tv channels. All connections checked and rebooting makes no difference. Not the first time I have had issues with service.. Sort this out @talktalk or I suspend my payments to you.

@TalkTalk Hi my Internet is still down, is there a time scale as to when it will be fixed please?

@TalkTalk Visit arranged for the weekend! But it see me from twitter that I'm not the only one with this problem, so I'm guessing it's not a domestic issue but one from the signal source i.e. @TalkTalk

@TalkTalk I have since spent three hours on various online chats with your technical support and got nowhere. They have arranged for a home visit but it seems from other tweets that I am not the only one with this issue .

@TalkTalk having problems with missing channels, particularly Freesports and BBC Four HD and Quest HD .Guide suggests channel retune but this doesn't help and neither does rebooting internet. Help please!

@TalkTalk are equally as incompetent with a consistent signal! Two months now.

Wow. Reported internet issues to @TalkTalk at 10am, had an @OpenreachHelp engineer turn up at 4pm to fix the problem. Same day!! Luke, my engineer, was a real delight and tried everything he could to help. 🤞 seems to be fixed now 🤞 you've saved me a lot of stress, thank you!

@soen @TalkTalk @bt_uk True! I just want a decent signal though.

@TalkTalk @TalkTalk The problem appears to have now resolved itself.

@TalkTalk I've just noticed you charged me £2.56 this month for "services in advance" - I've been with you for 2 months and the deal I agreed to included the first 3 months free! So why am I being charged anything right now?! Sort this out! Your customer service is appalling!

What's up @TalkTalk, or should I say what's down?

@TalkTalk Total loss of service here in the CF31 area in Wales too!!!! This is not acceptable!!! @TalkTalk

@TalkTalk My internet is down

@TalkTalk why do I have no service? I am currently thinking of leaving you. Disgraceful service lately

@TalkTalk anyone experiencing a sudden crap internet just after refusing their offer to upgrade (and to stick with them for extra 18 months?) Just curious to know if in the only unlucky one. I find hard to believe this is pure coincidence.

@TalkTalk my email has been hacked by someone called cezsar Gimenezz and is sending emails in Cyrillic script. There is now way I can change my password and all emails are being forwarded to them. This is a complete disaster and has disabled my @amazon account. HELP!

Another week leaving an elderly man on his own isolated because you can’t seem to fix a simple landline. One person fails to book the engineers appointment and then when you promise it’s booked, IT DOESNT GO AHEAD. What is wrong with you Talktalk?!?!

@TalkTalk **** still doesn’t work rather just have **** all than have your **** absolute scam

@TalkTalk crashed 3 times again today, messing up the children's online schooling. Over the last year crashed more than once a day. Disgusting service!