TalkTalk Outage in Maidstone, Kent, England

Having a @TalkTalk kind of day. You know, the one where you spend 2 and a half hours chatting to tech support. Get cut off 3 times and then they go with the ‘reboot your laptop’ line. Painful.

@Complyorcry @Back_Two_Mee To @TalkTalk they are okay but the broadband is not a good as VM but it's okay; it cut the monthly bill in half. I have since dropped their tv service and bought a freeview recorder. Monthly bill for broadband/phone £38

Continually frustrated by @TalkTalk and its inconsistent service and performance. Have today purchased a freeview recorder to replace their box and will be actively looking for new broadband provider.

@TalkTalk major issues with internet in ME6 post code. What's wrong?

@TalkTalk It would be nice if you could reduce or remove a £40 charge for an engineer who called but made no inspection of equipment, explained that Freeview channels had been altered; a fact that your customer services were not aware of, but should have known.

@TalkTalk I cancelled my broadband service as it never worked, it was all agreed on the phone & chat. Why am I getting emails to pay a bill ?

@TalkTalk seems to be problems in the Gravesend area, any info ?

@TalkTalk Connecting the antenna directly to the service and bypassing the set top box gives reception so it's not the set or the aerial.

@TalkTalk - so despite touching nothing I can receive NO aerial tv channels. All connections checked and rebooting makes no difference. Not the first time I have had issues with service.. Sort this out @talktalk or I suspend my payments to you.

@TalkTalk Visit arranged for the weekend! But it see me from twitter that I'm not the only one with this problem, so I'm guessing it's not a domestic issue but one from the signal source i.e. @TalkTalk

@TalkTalk I have since spent three hours on various online chats with your technical support and got nowhere. They have arranged for a home visit but it seems from other tweets that I am not the only one with this issue .

@TalkTalk having problems with missing channels, particularly Freesports and BBC Four HD and Quest HD .Guide suggests channel retune but this doesn't help and neither does rebooting internet. Help please!

@TalkTalk @TalkTalk The problem appears to have now resolved itself.

@TalkTalk Hey! I’ve scoured your help forums and troubleshooting guide for fixing my powerline adaptors but there’s no answer to one of them not connecting to the internet at all. I’ve swapped them, rest them, re-paired them.. nothing. We’ve had no tv for over a week. Help please

@TalkTalk already done this around 6times & every time it says it's ok. I still need to reset my router 3 to 4 times a day. I wish to cancel my contract please let me know how I can do this as your not answering the phone

@TalkTalk good morning, I’m trying to cancel my order with you but have been on hold several times. I appreciate that times are challenging right now, but my appointment to start is Monday 6th & it’d be great to be able to let you know so the engineer doesn’t waste a trip!

@TalkTalk My broadband speed is very slow so I tried to contact customer service for help ...your automated voice system is abysmal to say the least

@TalkTalk customer service abismal as usual !!!!😤

@TalkTalk your call centre is a disgrace. No phone or internet for a month. You’ve left an old man down badly.Perhaps get people who could speak/understand English sort out the issue.Thinking of going to #talktalk don’t! #customerservicerubbish

Hey @talktalk you’ve got the worst customer service I’ve ever experienced. Literally all of your contact options lead to dead ends. Don’t like to dig companies out but you deserve a special mention. I’ve been trying to get hold of you in every conceivable way for 2 hours now.

@TalkTalk fix my Wifi what the heck is going on??!

@TalkTalk why is it that where I live, FTTP is now live, BT and various other suppliers can offer me 500mb broadband, but you can’t (I’m a talktalk customer), unless I put my neighbours address in, they are offered it….

@TalkTalk we are having problems with the landline (no active Internet on account) can't hear calls due to static on line. Cardiff area. Any known issues? Can't use 'my account' as no broadband to check.

@TalkTalk LA1 issues? Getting 5mbps can’t even load web pages on Ethernet

@TalkTalk Is TalkTalk down in the Wigan area in greater Manchester? My router is just solid orange.

@TalkTalk I’ve tried phone as website says open till 8, but the line said you are closed! Started chat got cut off half way through internet will not connect on router please help working from home

@drooperscot @TalkTalk Honestly ridiculously bad service shame cos price and service was decent . Then one problem and boom.

@TalkTalk been waiting for a week for a router that has been sat at a yodel depot doing nothing. Really poor having just signed up. Not the best start. And the response I get from customer services is give it another 24 hours

@drooperscot @TalkTalk I was with them quite a few years back, can't even begin to explain the 6 weeks of crap I had with them. I just cancelled DD and ignored them from then on in.

@TalkTalk my Internet has been down in the Sale area of Manchester for nearly 24 hours. Any idea what’s going on?