TalkTalk Outage in Maidstone, Kent, England

@TalkTalk major issues with internet in ME6 post code. What's wrong?

@TalkTalk It would be nice if you could reduce or remove a £40 charge for an engineer who called but made no inspection of equipment, explained that Freeview channels had been altered; a fact that your customer services were not aware of, but should have known.

@TalkTalk I cancelled my broadband service as it never worked, it was all agreed on the phone & chat. Why am I getting emails to pay a bill ?

@TalkTalk seems to be problems in the Gravesend area, any info ?

@TalkTalk Connecting the antenna directly to the service and bypassing the set top box gives reception so it's not the set or the aerial.

@TalkTalk - so despite touching nothing I can receive NO aerial tv channels. All connections checked and rebooting makes no difference. Not the first time I have had issues with service.. Sort this out @talktalk or I suspend my payments to you.

@TalkTalk Visit arranged for the weekend! But it see me from twitter that I'm not the only one with this problem, so I'm guessing it's not a domestic issue but one from the signal source i.e. @TalkTalk

@TalkTalk I have since spent three hours on various online chats with your technical support and got nowhere. They have arranged for a home visit but it seems from other tweets that I am not the only one with this issue .

@TalkTalk having problems with missing channels, particularly Freesports and BBC Four HD and Quest HD .Guide suggests channel retune but this doesn't help and neither does rebooting internet. Help please!

@TalkTalk @TalkTalk The problem appears to have now resolved itself.

@TalkTalk Hey! I’ve scoured your help forums and troubleshooting guide for fixing my powerline adaptors but there’s no answer to one of them not connecting to the internet at all. I’ve swapped them, rest them, re-paired them.. nothing. We’ve had no tv for over a week. Help please

@TalkTalk already done this around 6times & every time it says it's ok. I still need to reset my router 3 to 4 times a day. I wish to cancel my contract please let me know how I can do this as your not answering the phone

@TalkTalk good morning, I’m trying to cancel my order with you but have been on hold several times. I appreciate that times are challenging right now, but my appointment to start is Monday 6th & it’d be great to be able to let you know so the engineer doesn’t waste a trip!

@TalkTalk My broadband speed is very slow so I tried to contact customer service for help ...your automated voice system is abysmal to say the least

@TalkTalk customer service abismal as usual !!!!😤

@TalkTalk your call centre is a disgrace. No phone or internet for a month. You’ve left an old man down badly.Perhaps get people who could speak/understand English sort out the issue.Thinking of going to #talktalk don’t! #customerservicerubbish

Hey @talktalk you’ve got the worst customer service I’ve ever experienced. Literally all of your contact options lead to dead ends. Don’t like to dig companies out but you deserve a special mention. I’ve been trying to get hold of you in every conceivable way for 2 hours now.

@TalkTalk Another day of woe @TalkTalk... to get an update on my complaint escalation I have to call back in 7 to 10 days. No

@TalkTalk certainly the worst customer service I have ever experienced. You don't even talk talk.. You simply send me round in circles on messages. A whole day spent trying to get a simple change made to my account details. Disgraceful

@TalkTalk Ok so still not working. Router light turned from white to orange about 10:15pm last night and not back. Have tried resetting router, unplugging all wires and plugging back in, and plugging directly into test socket. No change with any of that.

@TalkTalk, I've tried calling you three days this week to cancel my account as moving house. Each time I've been told there's a queue and you'll call back - but I've not had any callbacks at all. Please can you advise asap

@TalkTalk Hello I am at end of my tether. Your tech support said he'd send a new talktalk connector. The one with 3 lights that connects into the talktalk box we are paying for a service but can't connect to Netflix or prime.

@TalkTalk If I decide to switch from "SimplyBroadband with Fibre" to "Fibre 65" is there any risk of a break in service? Thanks.

@talktalk Please can you confirm that I can keep my current landline number if I end my contract with you. It's a number we took to Talk Talk from our previous service provider.

@TalkTalk Worst customer service ever. Been hanging on the phone for over an hour, spoken to about 6 different people. On hold to cancel service now.

@TalkTalk Hi, Bank of Ireland app not working using WiFi @talktoBOI not interested & saying this is a problem at your end? Any help?

@TalkTalk for a brand that talks, customer service is rather silent. Can I please get an update? Will I see the engineer today or not please?

Why didn't anyone tell me not to go with @TalkTalk? They should have a pop up on their site that screams "Really!?". #grumble Can anyone recommend a broadband provider, with easy access to customer service?

@TalkTalk I would like to make a complaint with customer service. It has inconvenienced me massively and I’m not happy with the service that has been provided.

@TalkTalk Yes... I have spoken to CEO but still not happy as given excuses and small print rubbish, you guys take no responsibility and say my case is the exception when it clearly isn't. No sympathy for your customers. I'll be leaving when my contract ends as you lot are horrible people.