TalkTalk Outage in Maidstone, Kent, England

Hey @talktalk you’ve got the worst customer service I’ve ever experienced. Literally all of your contact options lead to dead ends. Don’t like to dig companies out but you deserve a special mention. I’ve been trying to get hold of you in every conceivable way for 2 hours now.

@TalkTalk Another day of woe @TalkTalk... to get an update on my complaint escalation I have to call back in 7 to 10 days. No

@TalkTalk certainly the worst customer service I have ever experienced. You don't even talk talk.. You simply send me round in circles on messages. A whole day spent trying to get a simple change made to my account details. Disgraceful

@TalkTalk Ok so still not working. Router light turned from white to orange about 10:15pm last night and not back. Have tried resetting router, unplugging all wires and plugging back in, and plugging directly into test socket. No change with any of that.

Yesterday @ThreeUK down today @TalkTalk down it's almost like the world is trying to tell me I spend too much time on the internet lol

@TalkTalk @TalkTalkGroup your customer services need to looked into..called 3 times and wasted 3+ hours and not getting any right answer.. 😡

@TalkTalk @TalkTalkGroup your customer services need to looked into..called 3 times and wasted 3+ hours with no right answer.. 😡

@TalkTalkTV been chatting to who ever afternoon needing a plug and talktalk assistant is asking the most stupid questions ...all I need is a plug ... no wonder your customer service is the one of the worst ones !!!

@TalkTalk Nope switched to @SkyUK who can provide a great service instead of your company who can’t leaving a elderly pensioner the way your company did is a disgrace

@SkyUK brilliant customer service from one of your advisor Amil this evening couldn’t be any more helpful gave us great deal including phone broadband and full tv package bye bye terrible customer service @TalkTalk hello great customer service at @SkyUK

@TalkTalk awful company trying to help my elderly nan with a problem with her line can’t even call wanting to text considering she’s an elderly venerable customer and needs to helps awful customer service who’s can we switch to for telephone home line in London

I’ve had such problems with my @TalkTalk internet connection for nearly the past week! Nothing from 07/08 til 10/08 with promises of updates via text when reconnection will happen....NOTHING! Intermittent connection & out for hours at a time since then!! Absolute joke! 😡

@TalkTalk still having to listen to music 23 minutes and you wonder why people leave your service

@TalkTalk how many times do I have to call to get my service cancelled the call centre is deliberately being rude !

@TalkTalk unbelievable that you can leave 2 vulnerable adults without a working phone and not send anyone round there. Don’t bother replying as I’m switching my service

@TalkTalk yet again am unable to cancel my contract! What do I need to do to cancel it before I move! Poor customer service yet again!

@TalkTalk Internet speed when connected isn't the issue, it's more that for significant periods of time the internet light on my router is either red or off rather than green - so during those times the speed is 0 because it's not connected.

@Turb0Tel @TalkTalk I’d always avoid them.. had a friend that signed up for home internet and they never actually sent him a router yet charged him. After 8 months of arguing and no service he told them to stuff it and they told him he broke the contract and demanded more money from him.

@TalkTalk The person suggested that there is a slow connection and possible security breach. As it happens we’ve had about 3/4 days of very slow internet, but no, we hadn’t reported anything. Asked me questions such as, how many lights blinking on router.

@TalkTalk Have just received a phone call from the following number: 02856 446757, claiming to be TalkTalk. Responding to a notification of poor internet speed and possible security breach. I’m far from convinced it was genuine, so terminated call after a while. Can you confirm?

@TalkTalk Hi I’m still having problems connecting to the internet has the problem been sorted?

@TalkTalk we are having problems with our internet in Medway Hoo we can’t connect is there any problems??

@Jackie_Elty @TalkTalk @SkyUK I had talk talk but found it a shit service tbh. Im now with virgin internet is bang on, we dont use house phone and we have the amazon stick xx

@DanLFC @TalkTalk Think you have spectacularly missed the point there @TalkTalk Absolutely your prerogative to remove the mailboxes but the lead in time is inadequate and shortsighted. All you’ve done here is ensure you’ll never have us as customers again.

@TheWhite_Wonder @TalkTalk Connection issues - no doubt down to the weather happening in the UK, high winds and heavey rain

@TalkTalk Have done no luck, couldn't help at all. All I was after was the free year of Amazon Prime as I would get if becoming a new customer.

@TalkTalk you have sent a modem that doesn't work, keep trying to fob us off with excuses and clearly don't know what you're on about. Sort it out

@TalkTalk Services in Blackpool really bad. Reset router, takes 3 hours to come back online. Cant watch a live stream without buffering.

I've been helping some elderly family members w/ issue w/ their @TalkTalk landline. No incoming calls for over 3 weeks & they can't even get call-divert working while they supposedly fix the fault. It's a *basic* call routing issue. Lots of important calls missed! @MoneyTelegraph

@TalkTalk You could call me when you commit to so and perhaps provide the broadband service I pay you for

@DanLFC We’ve recently invested in our email platform to give it a sizeable upgrade to improve the service, security and functionality. To be able to keep improving TalkTalk Mail, we can no longer provide a free mailbox to customers who don’t have a broadband contract with us. Mike

@Parlez_me_nTory @ben__h @TalkTalk Bit old fashioned, government likes fancy words, why not Bloatware as a Service. You tell a grown up you want to role out BaaS, you’ll have money hosed at you. Especially if you can mention machine learning in the pitch.

@combat_boot @ben__h @TalkTalk Wait until they realise Rule 2 is empty, there'll be a mass recruitment drive to provide more bloatware in the service