TalkTalk Outage in Rochester, Medway, England

@TalkTalk I’ve been trying to get hold of someone to cancel the engineer appointment tomorrow but the chat isn’t working and the phone number cuts me off. How can I get hold of a human being?

@TalkTalk major issues with internet in ME6 post code. What's wrong?

@TalkTalk It would be nice if you could reduce or remove a £40 charge for an engineer who called but made no inspection of equipment, explained that Freeview channels had been altered; a fact that your customer services were not aware of, but should have known.

@TalkTalk I cancelled my broadband service as it never worked, it was all agreed on the phone & chat. Why am I getting emails to pay a bill ?

@TalkTalk seems to be problems in the Gravesend area, any info ?

@TalkTalk Are there broadband service problems in Sutton SM3?

OUTRAGEOUS COMPANY @TalkTalk trying to get a new home move for a landline for the past 2 weeks and you are asking us to call you back for your system problems. ARE U JOKING ME

@TalkTalk Connecting the antenna directly to the service and bypassing the set top box gives reception so it's not the set or the aerial.

@TalkTalk - so despite touching nothing I can receive NO aerial tv channels. All connections checked and rebooting makes no difference. Not the first time I have had issues with service.. Sort this out @talktalk or I suspend my payments to you.

@TalkTalk Visit arranged for the weekend! But it see me from twitter that I'm not the only one with this problem, so I'm guessing it's not a domestic issue but one from the signal source i.e. @TalkTalk

@TalkTalk I have since spent three hours on various online chats with your technical support and got nowhere. They have arranged for a home visit but it seems from other tweets that I am not the only one with this issue .

@TalkTalk having problems with missing channels, particularly Freesports and BBC Four HD and Quest HD .Guide suggests channel retune but this doesn't help and neither does rebooting internet. Help please!

@TalkTalk my intetnet had has gone down and no ones there your side to help me!! I work from home now.....!!!! Fix it pls!!!!!

@TalkTalk Log into your router via browser on 192.168.1.1 (default) and change your primary and secondary DNS to 8.8.8.8 (Google’s) public Domain Name Server. That should resolve this TalkTalk DNS issue and get you up and running!

@TalkTalk @TalkTalk The problem appears to have now resolved itself.

@TalkTalk Hey! I’ve scoured your help forums and troubleshooting guide for fixing my powerline adaptors but there’s no answer to one of them not connecting to the internet at all. I’ve swapped them, rest them, re-paired them.. nothing. We’ve had no tv for over a week. Help please

@TalkTalk already done this around 6times & every time it says it's ok. I still need to reset my router 3 to 4 times a day. I wish to cancel my contract please let me know how I can do this as your not answering the phone

@TalkTalk good morning, I’m trying to cancel my order with you but have been on hold several times. I appreciate that times are challenging right now, but my appointment to start is Monday 6th & it’d be great to be able to let you know so the engineer doesn’t waste a trip!

@TalkTalk you have the worst customer service I have ever experienced.

@talktalk 2 hours on phone trying to get tv boost fixed. Put through to several different departments each one telling me something different. Promised to call me back but I'm still waiting. Boost I'm paying for still not working. I can't even cancel as your website is down!

@yassmin_a @TalkTalk Cancel the card on which they deduct the payment.

@TalkTalk Yes, go read the online reviews left for your company by your other pissed customers who like myself are suffering from TalkTalk’s bad service and deceptive ways.

@kirsty_neilan @TalkTalk Did you get a reply? Seems lying is standard for talk talk. Offered my bereaved mum £20 goodwill, she accepted but as she still will wanted explanation for lies told it has been retracted and said won’t speak to her about it further. Sick awful people.

@Kaz9919 @TalkTalk They retracted a goodwill offer of £20 to my bereaved mother because she accepted it but still wanted an explanation for awful service. Turns out it was take the cash and shut up or we retract the offer but they are trying to claim she refused it.

@TalkTalk I was, I was enjoying a film, but then my broadband went completely down 🤬

Anyone else’s #talktalk internet down? It’s been 48 hours now. Currently using my second lot of mobile data.

Anyone else #talktalk Internet down? It’s been 48 hours now. Currently using my second lot of mobile data.

@TalkTalk Live in Scunthorpe area and constant drop outs! This is a regular occurrence for me to be honest. I'm really sick of paying for a service I'm not receiving. Looking for an alternative provider as we speak.....

@TalkTalk no WiFi and talktalk said they ran a test and found no problems so it's a home set up fault. However, it was set up fine and suddenly went so not a problem from our end. Help please. Meant to be teaching online tomorrow

@AngelcityIain Im a TalkTalk customer but Openreach came to put fibre to my house, they disconnected my copper line then found a blockage in the pipe they were going to feed the fibre down. They say they can't restore my copper line and the fibre won't be in until the 15th march, I'm pissed