TalkTalk Outage in Sutton Coldfield, City and Borough of Birmingham, England

Worst internet EVER @TalkTalk @TALKTALKGROUP spends more time down then up I’ve never known ANYTHING like this ever. You should literally be ashamed of yourself to call yourself an internet provider. The only thing you provide is frustration and misery.

@TalkTalk I’ve never in my life known internet as awful as yours. Is there something going on in the B23 area or have you just downgraded your service even more since my mam decided to switch?!

Presents for Christmas that require internet connections but a diagnostics test from TalkTalk says they need to send out an engineer & it needs to be booked via home phone line (never used, no handset) & could cost us. I also work from home so this'll be fun Tuesday.

@TalkTalk I have had no internet now for 9 days. I call you every day and I am getting nowhere fast! HELP NEEDED!!!

@TalkTalk very slow broadband in Birmingham B14 at the moment. Is there a wider problem or is it just me?

@TalkTalk my Internet has gone down and neither your app or website are working.

@hey_itsmatt30 @PositiveLad Well this is Dido Harding who presided over a massive customer data breach while CEO of @TalkTalk

Allhamdulliah finally off Talktalk pieces of **** 😭 Welcome Virgin 👌🏾

@TalkTalk tv is not working. No leads have been moved and attempted to restart router but this has not worked Help please 👍

@TalkTalk Pointless. I DM, you go through all the checks then say....sorry it’s a business account and send me a shitty link that doesn’t work. I have a job reference open already 06275036 if someone wants to really help then fix it.

Absolutely sick of your shocking service and your lack of customer care or indeed explanation @TalkTalk

@TalkTalk my internet has gone off for the third time today. Is there a problem in the area? WS8?

@Rhysieg1 @TalkTalk Awful customer service mate that's why....

@TalkTalk I can’t order the boxing as it’s asking for a parental pin and I have NO idea what it is. Please help😢

@TalkTalk This DM service is disgraceful! I am being talked around in circles. Now all of my recordings have magically disappeared, then you instructed me to do a Factory Reset & are now blaming the disappearance on me not choosing to save my recordings. They disappeared BEFORE!!

Hi @TalkTalk, I’ve had an ongoing issue with my youview box since January. It doesn’t record and I can’t play anything back that I did record ages ago, but they still appear on the screen. Can we sort this now please? Thanks.

@OpenreachHelp Hi David thanks for the reply. So from @TalkTalk they have escalated this with you 2 weeks ago and told us a bt engineer would be out to fix the problem but we haven’t heard anything back from yourselves or @TalkTalk in nearly 10 days.

The customer service from yourselves and @TalkTalk has most definitely been the worst I have ever experienced in my life. Absolutely no communication what so ever as to what is going on? We’ve been told our case has been pushed to an official complaint but still no communication

Hi @bt_uk it has now been 6 weeks since I moved in to my new property. My broadband & TV provider is @TalkTalk on moving in we discovered that there was no line coming in to the property and that it was a BT Openreach issue. 6 weeks later I’m still without internet. Disgusting 🗑

@TalkTalk Any chance of speaking to someone that actually had a clue what they’re doing before I terminate my service with you. 5 days ago I was told my broadband was up and running 5 days later after hours of being on hold I’m still without internet @TalkTalk absolutely joke of a company

Why is @TalkTalk internet so bad?

@TalkTalk no internet connection. Upgraded to fibre65 but still no internet, HELP

@TalkTalk I cannot get anyone at Talktalk to reply to the DM they asked me to send them!! I’ve had a technical issue since 14th February!!!!!! Anyone care at your company?

@TalkTalk Service is a joke. Made a complaint and it wasn’t even dealt with! Once my contract comes to an end, I won’t be renewing for sure! Also since the repair to my broadband, all comes coming in now sound like international calls! Sort it out!!

Frikkin Internet playing up again. @TalkTalk you really are ****.

@TalkTalk Utterly hacked off w/ talktalk - £36 a month 4 internet that is either impossibly slow or doesn't work at all. Going on for weeks now, can't do online nurse mandatory training. Cant get hold of live chat, going round in circles

@TalkTalk @TalkTalkGroup IS THE WORST AND HAS THE WORST CUSTOMER SERVICE!!!!!! I’ve been in the phone to them for almost 3 hours!

@_Rick_Costa_ @TalkTalk weird that it is only to certain ISP though, oh well **** it

@vikkio88 @TalkTalk There have been problems in other eu countries and America. *** is down in other places.

@MartinSLewis wonder how many people are owed money by them. There's apparently no way around it and I could be waiting until April for my refund. They said I could be charged a penalty if I cancel my direct debit. @TalkTalk 2 of 2