TalkTalk Outage in Portsmouth, England

Evening we changed to talk talk a couple of weeks ago alls a ok apart from the broadband & WiFi lights keep flashing could you help @TalkTalk

@TalkTalk thank you for suggesting via customer service agents, that I was ‘confused’. Over 30 mins wasted with no resolutions or explanations. Appalling service to a customer of over 10 years.

@TalkTalk Your customer service is appalling!

Customer service at @talktalk is terrible! 4th telephone call to get an old faulty tv box replaced!!

Avoid #talktalk worse customer service I've heard about! Call centre worker laughing at an elderly woman because she doesn't have a mobile phone and doesn't understand why she needs TV. Well #talktalk can cancel the contract and employ English staff.

@OneFormerKeeper @SeasideChris @TalkTalk I know it sounds like a stupid thing but have rebooted everything and tried again.....

@TalkTalk No thank you 😊 I not with you and never will be just stating a fact muppets 🤔

@digitalspybrk @TalkTalk are crap 💩 enough said some of it use to be aol Uk need I say anymore

@TalkTalk No I have no other issues

@TalkTalk He’s not had any calls as yet so I don’t know where the problem is

Very realistic @TalkTalk scam doing the rounds FYI. Someone rings they tell you someone is trying to hack you and give you a new password to put into your router. Sounds like a call centre and genuine. Hang up on them. It feels great.

@TalkTalk Thanks Mike. After more than 6 hours engineers are on their way to fix it. Surely can't be much longer

@TalkTalk Still not working ME10 1qw 😡😡

@TalkTalk I've said it before and I'll say it once more. Instead of sending threatening letters. How about you stop ignoring my complaint. I know why your ignoring it, because you have all the evidence that says I'm right.... Grow a pair and deal with the complaint....

@TalkTalk Hi Vicky. Thank you for replying. I have been through this several times over phone. Talk can't fix the issue therefore I just want out. It's really getting personal to me that talktalk is just trying to hide and they never follow up with complaint

@TalkTalk Thanks Mike. I switched to a new supplier in May. BT installed a fibre line & removed the old line (with your service) in error. I emailed TT the next day to explain. Not only have I not needed but I've not had any service with you since May 28 but I'm asked to pay until Aug 26

@Ofcom I need your help regarding a complaint with @TalkTalk from day one I have been reporting slow internet and poor service than what I was promised. Cancellation department doesn't want to speak and I've been transferred to one dept to another. They also want to charge fee.

@TalkTalk Really Mike . Ive done that. Ince again its not the issue. Its THE POOR QUALITY OF SOME OF THE CHANNELS

@TalkTalk Still not working in ME10

My @TalkTalk internet router is not working. I've received an automated email saying an engineer will come out in the next 3 working days to fix the problem. It's a bank holiday weekend so it looks like the issue will not be resolved until next week! 🙄

@TalkTalk Are #TalkTalk capable of solving problems. You have known there is a fault on our line for over a month, but done nothing about it. @TalkTalk