TalkTalk Outage in Pontypridd, Rhondda Cynon Taf, Wales

@joycemcm @TalkTalk Our TalkTalk reception here in Cardiff is really poor too. Zoom keeps telling us we've got a poor connection - which we can see as people freeze in their boxes!

@andrea_pocknell I had to shame talktalk on twitter to get them to finally sort out my parents' telephone bill when they went into care. The CEO got in touch in the end & agreed to stop taking the mick. They were truly awful, all the other utilities were very helpful.

@TalkTalk my internet is down completely and cannot get through to anyone on the phone. I work from home and so need a connection.

@TalkTalk I live in Cardiff & have no internet atm. Are you aware of a problem here & if so is it being dealt with? Or is it just me that’s experiencing probs with getting on line?

Is anyone having issues with @Talktalk. My fibre broadband speeds drop to about 10meg at 9pm every night. This has been going on for over a month and can't get talktalk to sort it. Just woundering if anyone else is having similar problems. Talktalk are completely useless

@killer_giants @Christi45463861 @TalkTalk Well, to counter this, although it was 24 hours later than I hoped, I’ve just had a very pleasant exchange and lots of patient help from a lady called Angel in the customer support team

@TalkTalk hello, I have continued Wifi problems where I every time I’m on a Zoom call the connection isn’t good enough and drops out. Please can someone call me so I don’t have to wait on hold forever?

@HannahLewin12 @TalkTalk Well that sucks badly. Hope they sort it for you quickly can’t game like that. 🙁

@HannahLewin12 @TalkTalk There is a cell tower down in Ton-Teg Cf38 we don’t have any phone signal in our area, might not have anything to do with your issue though.

another day waking up to working from home, another day waking up to @TalkTalk being down 🙃

@TalkTalk Good afternoon. Please could you advise on how I find out how long I have left in my contract. This information is not available when I log into my account as per your help section.

@Shinobi_Neil @TalkTalk Yeah; it’s utterly dire. Like, THEY cut me off and mercifully I have found a better provider but it’s the principle. I’m not their customer any more but every month my “bill” drops into my emails.

So last December @TalkTalk cancelled my account. 6 months later I am still receiving bills from them despite the fact I have been with BT since Christmas. They don’t answer my calls or my letters. Such APPALLING service as per!

@TalkTalk No broadband for two days and no clear way to get help. The online line test keeps saying there’s a fault with the line but nothing happens after that. We’re two people trying to work from home, please can someone get in touch...

@TalkTalk I signed up almost a month ago, I've reset and retuned the tv a number of times, still no free view channels, I also had to purchase network Connectors £40!, something else I wasn't told about, please can someone help otherwise I will cancel the direct debit 07481118690

@Stephmctay @TalkTalk Agree, awful service, sorry I left sky

Oh @TalkTalk I was so impressed by your customer service when WiFi was down but why oh why did an engineer visit today without an appointment and now there’s no appointment until Tuesday!

@TalkTalk Yes mike my latest post was since that DM message problem was allegedly sorted

@TalkTalk Just rang TT spoke to a man unable to help so put me through to a number that req'd my tel no. Can't proceed and I told him I do not have broadband with you. Want to purchase email plus. Please help!

@TalkTalk #talktalk 2nd week now still without my router , pathetic service , quick enough to take 70 quid out of my bank yest for home move !!! Sort it out !!!!!!!!!

Hi can i know exactly what exchange my broadband is connected to? I haven’t had wifi yesterday since 12 and the issue is still ongoing @TalkTalk

@TalkTalk Just bit slow

@TalkTalk We are always loosing the internet signal and it’s very slow in the part of Teignmouth, where I live so what’s new.

@talktalk. It’s now a month since I was first told the money would be refunded and 2 months since I started the complaint. Is next stop Ombudsman?

@TalkTalk If your thinking of getting talk talk. Don't bother. Read the comments from people on here. Every comment is about an awful service. Seriously look somewhere else. I'd rather have dial up than continue using talk talk.

@TalkTalk My internet is down since Friday and it’s day 5 and they have Still not fixed it.. it’s really very very bad, this is it I’m done

@TalkTalk So when are you going to fix my internet it is day 5 I have contacted you Friday night????

@Drasticjim @TalkTalk I agree with you. By far the most incompetent company ever. Their customer service is non existant and their Internet is slow and temperamental. Will never go back to them.

@TalkTalk 2/2 why do you still have Indian call centres staffedby people who cant speak English ? i/c calls only give a single ring.'john' said other people have reported same fault may not be a "major issue" to 'john' .. it certainly is to me... Im SERIOUSLY unimpressed

@jaxs30 @TalkTalk I wouldn't have switched. Their service is awful. They promise everything then ignore you. I'd look at cancelling if you within your time period, by far the worst customer service I've ever experienced.