TalkTalk Outage in Langport, Somerset, England

@TalkTalk We messaged last weekend as our internet cut out for a couple days. LAST WEEKEND. Yet again, same issues less than a week later! This is unacceptable! We even had an engineer sent out who checked our line and said it was fine, so it’s a problem your end to fix today!!!

Kept on hold for 1:55 by @TalkTalk! Whilst I appreciate current circumstances mean less staff I don't appreciate call being answered, issue explained and then call ended, probably because they're going to have to replace equipment! #ShockingCustomerExperience

@KASMrsDalziel @TalkTalk Think it’s down all over the UK Becky it was on the news earlier.

@TalkTalk Day 4 of paying for a service. This is absolutely not good enough. At a time like this, we are totally disconnected from family. I’m not able to FaceTime my mother, who’s at home alone with 2 broken ribs. We need this sorted today!

@talktalk had someone out to fix our WiFi yesterday... it’s worked for one night and now the box is disconnected from the internet AGAIN

@TalkTalk hi my internet has been really bad for the past month or so, I’ve been getting around 10Mbps download speed when I normally get 30-40Mbps consistently

@TalkTalk can’t seem to get a technical issue sorted out. Spent 6 hours on line chat on 14/2/21. Then most of the day 15/2/21. Promised a call back on 21/2/21 and still waiting!

@TalkTalk I’m sorry it’s too late. We shouldn’t need to be begging for help on a public forum like this. Customers’ should be answered directly via phone. A lot of frustration and fallout. People just want to feel valued as customers and for you to deliver what you promise.

@Katherine_Wain @TalkTalk shocking! can i help with advise to remedy short term..PM me if you want

@TalkTalk WIFI PROBLEMS IN NOTTINGHAMSHIRE FOR PAST FEW DAYS, get this fixed please

@TalkTalk Promised a service no other provider could offer -Fibre Broadband. Even BT Outreach said it’s not possible. Then a month to get connected, two no-shows for connection, precious holiday days wasted, not even anything listed on my account. Month later still nothing. Cancelled now

@MissMunnipenni @TalkTalk Go on the page where new customer deals are and the chat pops up. They are keen to speak to you when they think you are a newbie but not when they already have your cash coming in

@havalina9 @TalkTalk If you go on the page with the deals as a new customer would the chat pops up and they are keen to speak to you then? If you are already a customer and they have your cash they aren’t interested.

@TalkTalk I’m guessing the TalkTalk service is seriously down half way through this offline conversation YOU disappeared and never came back ..... appalling service

@TalkTalk What is the point after a day? I missed important meetings. I have switched to Virgin so I don't know if there problem is still there. I will find out when I switch back. But remember this was extremely poor service .. spent nearly 45 minutes on chat and being disconnected