TalkTalk Outage in Hengoed, Caerphilly County Borough, Wales

@joycemcm @TalkTalk Our TalkTalk reception here in Cardiff is really poor too. Zoom keeps telling us we've got a poor connection - which we can see as people freeze in their boxes!

.@TalkTalk When my contract runs out, why should I stay? I was thinking of switching to Virgin which is a little more expensive but a lot faster as they have a dedicated network.

@andrea_pocknell I had to shame talktalk on twitter to get them to finally sort out my parents' telephone bill when they went into care. The CEO got in touch in the end & agreed to stop taking the mick. They were truly awful, all the other utilities were very helpful.

@DaiSmashie @TalkTalk It's poor, taking advantage of people. They said they'd ring back twice but have failed to do so. Appalling service

@andylance1977 @TalkTalk I had a similar thing with sky a few years ago when my dad couldn't get a signal n we cancelled in the cooling off period they said he had to pay the full years fee. After months of dispute they referred it a debt collectors, I spoke to them n they said ok we'll close the case.

@TalkTalk told if she cancels direct debit for a service (that isn't working) the account will be referred to a debt collecting agency. Is this how you treat customers?

@TalkTalk absolutely disgusting customer service. My partners mother, an elderly vulnerable adult is paying for Internet but its not working and they won't let her or her daughter discuss the account because she can't remember security questions.

@TalkTalk my internet is down completely and cannot get through to anyone on the phone. I work from home and so need a connection.

@TalkTalk I live in Cardiff & have no internet atm. Are you aware of a problem here & if so is it being dealt with? Or is it just me that’s experiencing probs with getting on line?

@killer_giants @Christi45463861 @TalkTalk Well, to counter this, although it was 24 hours later than I hoped, I’ve just had a very pleasant exchange and lots of patient help from a lady called Angel in the customer support team

@TalkTalk hello, I have continued Wifi problems where I every time I’m on a Zoom call the connection isn’t good enough and drops out. Please can someone call me so I don’t have to wait on hold forever?

@HannahLewin12 @TalkTalk Well that sucks badly. Hope they sort it for you quickly can’t game like that. 🙁

@HannahLewin12 @TalkTalk There is a cell tower down in Ton-Teg Cf38 we don’t have any phone signal in our area, might not have anything to do with your issue though.

another day waking up to working from home, another day waking up to @TalkTalk being down 🙃

@TalkTalk Good afternoon. Please could you advise on how I find out how long I have left in my contract. This information is not available when I log into my account as per your help section.

@TalkTalk No broadband for two days and no clear way to get help. The online line test keeps saying there’s a fault with the line but nothing happens after that. We’re two people trying to work from home, please can someone get in touch...

@TalkTalk I signed up almost a month ago, I've reset and retuned the tv a number of times, still no free view channels, I also had to purchase network Connectors £40!, something else I wasn't told about, please can someone help otherwise I will cancel the direct debit 07481118690

@Stephmctay @TalkTalk Agree, awful service, sorry I left sky

Oh @TalkTalk I was so impressed by your customer service when WiFi was down but why oh why did an engineer visit today without an appointment and now there’s no appointment until Tuesday!

@TalkTalk Yes mike my latest post was since that DM message problem was allegedly sorted

@virginmedia @VirginMediaNews @vmbusiness what does it take to have stable broadband!? Literally loose connection every 4 days for over a month are you ever going to give a concrete answer and fix the issues? You used to be the best, even TalkTalk has more stable connection now..

@TalkTalk There is no internet, phone service in Portsmouth and Southsea Po4 area. When will is be resolved?

@TalkTalk so I signed to an 18 month FIXED contract at £23.50 p/m & you have the audacity to email me with increased prices not even 12 months in & after all the trouble I've had, time spent on the phone trying to get broadband fixed since signing up? What a joke. Not impressed!

@TalkTalk I remember this issue occurred a while back,it’s what caused us to promptly change broadband providers

@TalkTalk giving usual great cs. Broadband down. No response, status page not updated in over 9hours...

@TalkTalk I have had no internet all day! I have been forced to travel into the office due to your substandard service. Please fix ASAP! I won’t be paying my bill this month with service this poor.

@TalkTalk You are by far the worst ISP I have ever had the fortune of being stuck with. Service down twice in a week, and the cheek to say you’d be raising the cost of my bill. Jog on. You steaming 💩

@TalkTalk to make you aware, the Internet here in Bridgend has gone down and unable to currently use it.

Every night recently talktalk goes down.. **** service.

People scream that sky is the worst WiFi when talktalk is literally there