TalkTalk Outage in Derbyshire, England

Customer service @TalkTalk is seriously lacking in customer service.

@TalkTalk No one knows what the issue is. This Engineer may come and shrug his shoulders

@TalkTalk internet goes down and is suddenly a BT open reach problem. Cant get an engineer out until Wednesday #shoddy

@TalkTalk It's a constant intermittent fault. It drops signal then comes back on again

@juliemac1000 @TalkTalk 14yrs with talktalk thankfully i change over end of january, no customer care at all and the prices they charge are a joke 😤

@TalkTalk No phone line or internet in Derby since Boxing Day morning, still not working this morning.

@TalkTalk yeah, we are now talking to some idiot who keeps asking the same effin question, will be back

Just wanna say @TalkTalk are very good at sending demands for payment but awful at making it accessible to pay. Spent an hour on the phone this morning sorting out M’s last payment for her, English isn’t her first language and even I struggled!

@TalkTalk Red light on internet bit of router, so its not working

@TalkTalk please help Is TalkTalk down in Derbyshire area I have red lights on my router. It happens from 2pm yesterday or my router faulty.

@TalkTalk internet has been for at least 4 hours anyone else having problems

@TalkTalk It says I cannot connect. My phone says WiFi is on when I look but it’s using 4G. We’ve had this problem before with you, it sped up and worked for about a day and then gradually gets worse.

@TalkTalk again your WiFi is shit... router is right next to my tv... but nothing... I’m also next to it and I’m having to use my 4G #disappointed

@TalkTalk absolutely disgusting service with Camille Ann on the live chat, over an hour of robotic scripted replies that didn’t acknowledge anything I had to say. Get her in the bin

@TalkTalk No I haven’t. I’m on 18 month contract. I need WiFi for working at home. I’m also running a website that I’ve not been able to access. There’s an engineer now booked in for next Saturday but that’s another week. I’ve had issues with TalkTalk since last August tbh. I’m not happy.

@TalkTalk your service is shocking. I’ve had issues with my broadband for months now & no one can come out because I work full time. People on the phones give me different info everytime. It’s ridiculous that I’m paying £20 a month for NO WIFI. @bt_uk I’m coming to you!

@TalkTalk I'd like to use your service but It's been down for 4 hours now? Any update on this?

@flowergirl_lon @TalkTalk According to them o have to pay £40 call out fee for an enginnwr, I’ve asked for a manager to call, for an email and absolutely nothing! Appalling customer service so far

@irishayesha @TalkTalk It’s on them, they have to pay you £8 a day after 48hrs with no internet. Automatically happens in 30 days.. right result when my Now TV signal dropped.

@TalkTalk my internet hasn't worked for 3 days and no body at customer services has helped

@TalkTalk Are there issues with set boxes at the moment. Mines been terrible for about a week. Freezing several times a day especially when watching a recording, not recording. Reset it tonight and it's still "starting up" 20 mins later.

Being an adult sucks, trying to set up broadband is a nightmare and @TalkTalk randomly cancelling the order is not helping in the slightest

@TalkTalk Hi Becky, ironically I've just run a test and the download speed is 10.4, upload 0.45 which I'm actually quite happy with. But it's been down as low as 0.2 download, at which point I regularly need to use 4G instead of my internet. It's inconsistent and frustrating.

@DanjayMw BT was good for about a year until I was getting slowed down now I'm with talktalk my connection never gets slowed down.

@TalkTalk still waiting for a call back I was told would be today, this was 7 hours ago and still waiting. Funny feeling yet again I have been lied to by your customer services.

@TalkTalk I’ve switched to @virginmedia and asked on here if I needed to cancel in writing and was told no. A month or so ago I spoke to someone on live chat and they said the same and said contract would end on 11 June when Virgin took over. I’d like confirmation this has happened

Trust no one, becoz the ones u trust are the ones to bring u down #TalkTalk