Tesco Mobile Outage Report in Banstead, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours in Banstead, England
The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Tesco Mobile
Tesco Mobile is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (61%)
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Internet (19%)
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Total Blackout (14%)
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Wi-fi (3%)
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E-mail (3%)
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TV (%)
Live Outage Map Near Banstead, Surrey, England
The most recent Tesco Mobile outage reports came from the following cities: London, Southwark, Lewisham, Croydon, Wandsworth, Kingston upon Thames, Feltham, Ashford and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Southwark |
Internet | |
| Lewisham |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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dblckmn
(@dblckmn) reported
from
Gatwick, England
@tescomobile you have totally messed up my PUK transfer and left me with a new iPhone 11 which is like a brick just in time for my 50th Birthday celebration abroad. Completely unacceptable and no one individual is taking responsibility. Poor customer service
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Toby🇬🇧🍊
(@berringer1889) reported
from
Spelthorne District, England
@tescomobile have had no service for hours now can u shed some light on this please
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Stephen
(@pennacksplace) reported
from
Camberwell, England
EE’s data signal appears progressively worse over the last year or so, anybody got experience of the @tescomobile / O2 network? London-based if that helps..
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Caz collins
(@CazCAFC) reported
from
Bromley, England
@tescomobile is Tesco mobile down at the moment ! Me and my whole family who are on Tesco can’t call anybody and when we do get through it says call failed after 2 minutes !!!!! Can’t get hold of my mum in an emergency
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Faz
(@SuzetteFarrier) reported
from
Hounslow, England
@tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬
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Rachel
(@quinsgirl71) reported
from
Hounslow, England
@tescomobile You should have allocated it my account sooner than so I had more time to use my mobile contract runs out soon so I certainly will be looking elsewhere sad as I have 3 mobiles with you & a customer for many years :(
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juliewebber
(@juliewebber88) reported
from
Camberwell, England
@tescomobile Read the tweets I've sent. NO issues with my phone or sim. Your staff checked my phone. The issue is no coverage in every area I was in and no warning. O2 customers were sent texts about this.Tesco advisor in Streatham looked st coverage issues. Your CS implied he was a liar!
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Beetlejuice
(@wonky_lauren) reported
from
London, England
My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps
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Faz
(@SuzetteFarrier) reported
from
Hounslow, England
@tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!
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Iain Gordon
(@IainGordon2) reported
from
London, England
@tescomobile Might help if you spelt my name correctly ROD? Of course you don't what I mean when setting up a mobile phone is for you to glean!?!? Every little Helps?!?!? X
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Rachel
(@quinsgirl71) reported
from
Hounslow, England
@tescomobile Not sorry enough that in December I had no service for 3 days & the extra data was compensation that you gave me just a few days to use #poorservice
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Kiran 😍👨🏻🍳
(@___Kiran) reported
from
Hounslow, England
Thanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer
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juliewebber
(@juliewebber88) reported
from
Camberwell, England
@tescomobile Streatham, St James Park, Westminster, Bermondsey. Yesterday It was confirmed by your staff member at Streatham store on the O2 webpage there were interruptions of service and no service in areas. My complaint is your CS person Phil denying this and implying T Advisor was lying
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Toby🇬🇧🍊
(@berringer1889) reported
from
Spelthorne District, England
@tescomobile still no service can someone let me know why
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William Cody Winter⚜
(@wwinter86) reported
from
Hounslow, England
@tescomobile any plans to support eSims yet?
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peter gardner
(@petergardner50) reported
from
London, England
@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital
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juliewebber
(@juliewebber88) reported
from
Camberwell, England
@tescomobile Multiple. Your CS man kept insisting it was an issue with my phone which was not true as C Advisor in Tesco checked my phone. He also checked the O2 coverage which confirmed outages where I'd been but your CS man PHIL insisted that wasn't true. Insulted me and the store Advisor
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Bhavini Shah
(@BhaviniShah) reported
from
London, England
@Top_CashBack tried 6 times to purchase through @tescomobile via @Top_CashBack and it fails each time - checked all details and tried everything. Called Tesco and they can't help (I.e. won't apply discount manually). Can you help please?
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juliewebber
(@juliewebber88) reported
from
Camberwell, England
@tescomobile No real apology,saying there was coverage in the areas I was in etcetc. If you can't get coverage in Tescos,how bad is that.I wanted to make calls but zero coverage.Have the decency to inform customers whn iou know there will no cover. CS in effect called me a liar!!
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Stuart Orr
(@stuantor) reported
from
Hounslow, England
@tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Harriet De Fillemere
(@HDeFillemere) reported
@O2 & @tescomobile - large scale signal outage around the sellindge area in Kent. Especially dangerous as the electricity is also down, leaving no way to call anyone if there is an emergency.
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Childless ExHeadteacher- now widow
(@Childlessness) reported
@tescomobile I keep getting: The error detail is product no/Manufacturer no/mismatched value 9,2088. Example suffix for returned Anovo errors. Please raise with appropriate team submission not successful.
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peter gallacher
(@p64gallacher65) reported
@tescomobile Hi Emily, Twitter wants to verify my account by sending a code to my mobile number which I obviously won’t receive due to not having a service. Is this another way to send you the info you require privately?
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Childless ExHeadteacher- now widow
(@Childlessness) reported
@tescomobile Can you help? I have been into your store to report issue with phone. They tried to deal with it but couldn't get it 'logged in' on their repair system. They gave me a phone number. I phoned the number they said they would email. Nothing arrived. I went via the live
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Joanna Piotrowska
(@asia198) reported
@tescomobile The problem is still not fixed...2 weeks from time i been told the engineer is trying to fix it and 1 month from time the problem started...
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IG TOWLEY CHONG
(@IgTowley) reported
@Skreamies @EE @tescomobile sounds like a sim card issue. This happened on my mom's phone and Spectrum had to reprovision the sim card
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Lucie Callow
(@lucieec) reported
@tescomobile I've tried to log on to my tesco mobile account and you've sent me an email with a one time code but the email hasn't come through. I've waited 30 mins. Is there a problem? 😕
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☀Ange☀️
(@vannerbird) reported
@tescomobile I’ve done that Jade, still the same. Gone into town when there’s a working mast and got 4g and 5g with signal bars, so it’s not the sim or the phone. This mast has been causing trouble for over a year now, many in the area are affected. 1/2
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Isaac Thompson
(@isaac_t_6) reported
@Claire_Temple @tescomobile They give users a lot of runaround on issues like this, you can message “syncunlocks” on instagram to get it unlocked, they helped me out with mine
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Blake ⚡
(@TKBlakee) reported
@tescomobile hi guys. Im going to USA next week and unsure if i can use my phone while over there. Can you help me please