TSB Bank status: access issues and outage reports

Problems in the last 24 hours in Highbury, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Highbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by TSB Bank users through our website.

• Mobile App (42%)
• Transactions (23%)
• Login (19%)
• Website (15%)

Live Outage Map Near Highbury, England

The most recent TSB Bank outage reports came from the following cities: City of London, and Waltham Forest.

City	Problem Type	Report Time
City of London	Transactions	1 month ago
Waltham Forest	Login	2 months ago
London	Transactions	2 months ago
London	Login	2 months ago
Hackney	Mobile App	3 months ago
City of London	Mobile App	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TSB Bank Issues Reports Near Highbury, England

Latest outage, problems and issue reports in Highbury and nearby locations:

• 
  Lisa Minot (@lisaminot) reported 1 minute ago from Borehamwood, England

  @TSB 32 minutes waiting for the second attempt to sort this and still no one is picking up. Not great customer service really is it?

• 
  Sours21 (@Sours211) reported 6 minutes ago from Camden Town, England

  @TSB can someone help me please my debit card payment is declined

• 
  Dalriada (@Mark__Eadie) reported 9 minutes ago from Enfield Lock, England

  Truly awful experience at a @Barclays bank branch (Enfield). Looking for an alternative tbh. All big machines, took four attempts to enter for one cheque payment and one EFT. Took almost 30 mins. Hopeless. Dreadful. Looking to switch to @TSB or maybe @MetroBank_Help now.

• 
  Straker Hair NW10 (@StrakerHair) reported 15 minutes ago from Brentford, England

  @TSB my local branch has closed down and no matter how many time I have attempted to access on line for business banking, it proves impossible. Get so far, then hit a wall. Seriously fed up. What is next step?

• 
  Sours21 (@Sours211) reported 30 minutes ago from Camden Town, England

  @TSB Hi my debit card is not working

• 
  Lisa Minot (@lisaminot) reported 41 minutes ago from Borehamwood, England

  Hey @TSB - u send alert saying my card has been used in France (I am in Eng) but number on text out of order. Been waiting 30mins to speak to Fraud team and tech issues mean I can’t log on to my online banking. What’s going on??

• 
  Ruth Robinson (@RuthRobinsonLon) reported 46 minutes ago from Islington, England

  I didn’t want to leave @LloydsBank - didn’t have a problem ever till they got broken up and then @TSB #christ the customer service 😵‍💫

• 
  Ian Hankins ✝️ (@amgrumpy) reported 52 minutes ago from Wandsworth, England

  @TSB how do I get to speak to a human being I’ve been on the phone three times now and I was in a branch yesterday and the problem she said was the company not you. I spoke to the company and they say they haven’t taken the money out. I know you’ve had some problems on the app.

• 
  Lisa Minot (@lisaminot) reported 52 minutes ago from Borehamwood, England

  @ladyjaney75 @TSB Got concerned when couldn’t log in to my account on computer and the line they told you to ring to speak to them was down! 45mins to speak to Fraud and then told as it’s hubs card they will only speak to him!!!!

• 
  Brian Paddick 🇺🇦🏳️‍🌈🇬🇧👨‍❤️‍👨🇳🇴🏳️‍⚧️ (@brianpaddick) reported 55 minutes ago from Camberwell, England

  Letter from @TSB ‘we need to make sure your details are correct.’ 15 minutes to answer the phone. Me: ‘You say you tried to call but I didn’t get a call.’ TSB: ‘We’ve got 07…’ Me: ‘That’s wrong.’ TSB: ‘I can’t change that, you need to call customer services’ 🙄

• 
  Grego Farray (@GregFarray) reported 56 minutes ago from Eltham, England

  @TSB I'm having problems contacting you and waiting for transfer please help

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bethany isla ewan (@bethanyiewan) reported 2 minutes ago

  @TSB spoke to an advisor who has put me in a queue to the fraud team over 90 minutes ago and line is still just ringing endlessly. Am I in a dead queue? Can you help me please as my card won’t work in person or online because of this!

• 
  rmw (@rmw_19) reported 3 minutes ago

  @TSB Do you ever answer the ******* phone on the fraud line? Yours sincerely an extremely pissed off customer of 15 years +

• 
  usman (@usman9099) reported 4 minutes ago

  @TSB horrendous service from your end. My transfers have bounced back three times and account overdrawn. Why does your bank not accept payments from overseas customers all of a sudden.Really poor customer service. Never had any issues before this year u have really let me down

• 
  Couch88 (@ACouch88) reported 6 minutes ago

  @TSB hi, trying to sign into my tsb app but i get a message saying my log in details have been suspended.

• 
  Craig Clarke (@CraigClarke1) reported 6 minutes ago

  @TSB I've been trying your fraud department on the phone and can't get through. Waited over 1 hour every day this week but still no answer. I would appreciate if you could get someone to answer the phone. Unbelievably crap service.

• 
  Natalie Cuozzo (@crumbdelacreme) reported 9 minutes ago

  @TSB How do I get my account sorted for fraud when I call and it cuts off after 30 mins of waiting!! Frustrating! Can’t help in branch either!

• 
  Em (@EmTreadwell) reported 9 minutes ago

  @TSB just logged in and my credit card has completely disappeared off my home page. Need to pay it off ASAP and now it’s completely gone 😰 please help 😰

• 
  Ade Morris (@Ad1eM) reported 11 minutes ago

  V poor customer service @TSB Paid off credit card balance transfer 3 days before 0% deal ended, but their system pays off 0% deals that still have months to run. Despite phoning, they can't see any problem with this, even though it could cost me £100s in interest @MartinSLewis

• 
  Stefan (@StefanAfrasinei) reported 14 minutes ago

  a month later and @TSB @TSB_News still did not solve my issue with the app. Can't login, can't do anything. Awesome bank.

• 
  Richard Hyland (@richardhyland) reported 17 minutes ago

  @TSB your automated phone system is ridiculous. It’s impossible to actually get through to a real person. Can someone call me please