Is TSB Bank down in Harrow, Greater London, England?

Letter from @TSB ‘we need to make sure your details are correct.’ 15 minutes to answer the phone. Me: ‘You say you tried to call but I didn’t get a call.’ TSB: ‘We’ve got 07…’ Me: ‘That’s wrong.’ TSB: ‘I can’t change that, you need to call customer services’ 🙄

@TSB my local branch has closed down and no matter how many time I have attempted to access on line for business banking, it proves impossible. Get so far, then hit a wall. Seriously fed up. What is next step?

@TSB can someone help me please my debit card payment is declined

@TSB Hi my debit card is not working

@TSB how do I get to speak to a human being I’ve been on the phone three times now and I was in a branch yesterday and the problem she said was the company not you. I spoke to the company and they say they haven’t taken the money out. I know you’ve had some problems on the app.

I didn’t want to leave @LloydsBank - didn’t have a problem ever till they got broken up and then @TSB #christ the customer service 😵‍💫

@TSB 32 minutes waiting for the second attempt to sort this and still no one is picking up. Not great customer service really is it?

@ladyjaney75 @TSB Got concerned when couldn’t log in to my account on computer and the line they told you to ring to speak to them was down! 45mins to speak to Fraud and then told as it’s hubs card they will only speak to him!!!!

Hey @TSB - u send alert saying my card has been used in France (I am in Eng) but number on text out of order. Been waiting 30mins to speak to Fraud team and tech issues mean I can’t log on to my online banking. What’s going on??

@TSB Thank you i have ordered via that site although email says cheque book will be sent although i ticked box for pay in slips!

@TSB lost a customer of 23 years today, absolutely shockingly crap, got palmed off during the TSB Lloyds split, just closed my local branch, had enough of the utter crapness.

@TSB Great advice. I eventually got to talk to someone but their words were mostly garbled by a terrible connection or their mic not working.

@TSB my pensioner mother is still waiting for a phone call from @TSB in Perth when told it would be next day 4 days ago! Your customer service is pathetic!

The National Lottery reps were not concerned that this could be a data breach. The @TSB were excellent. Did anyone realise that the card details on the Lottery site cannot be deleted unless the account is closed? Will buy in retailers from now on. 2/2

@prideofscot @TSB @Daily_Record On her way home?... With a Police issue radio still switched on? Or did they phone her personally, and especially, to come back, get all her safety gear on and then go and deal with the knife-wielding attacker? Or am I being cynical?

@TSB Had two payments due today and they are showing as being made in my account but what’s the reason behind the second payment, to each, of £0.00 to each? I see others have had problems too, mine just part of the same.

@TSB After 5hours of waiting on the phone being shunted from department to department hoping for a solution to a very simple issue. Having spoken to supervisors, & operatives I am still no further nearer to a resolution! You are supposed to care about your customers. Shame on you

@TSB so what was the issue, where did that money disappear to?

@TSB .@TSB can only send out cards and new PINs by post. They cannot help you in branch, even if you have ID. They can give you cash, which is nice but also very 2010. Their staff are polite, but the bank's policies mean they can't help.

.@TSB needed help with a lost card, was told by you on the phone I could help for the weekend if I went in branch with ID. I went. They were nice but couldn't help me. Now I've also wasted all my lunch break because you closed my local branch. Nice one 👌