TSB Bank status: access issues and outage reports

Problems in the last 24 hours in Croydon, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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TSB Bank Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Grego Farray (@GregFarray) reported 9 minutes ago from Eltham, England

  @TSB I'm having problems contacting you and waiting for transfer please help

• 
  Gallon73 (@Gallon73) reported 11 minutes ago from Hooley, England

  @TSB the ‘Payments to Approve’ has stopped working and causing a real headache. I’ve tried switching the phone on and off. Is their an issue ?

• 
  Ian Hankins ✝️ (@amgrumpy) reported 16 minutes ago from Wandsworth, England

  @TSB how do I get to speak to a human being I’ve been on the phone three times now and I was in a branch yesterday and the problem she said was the company not you. I spoke to the company and they say they haven’t taken the money out. I know you’ve had some problems on the app.

• 
  Brian Paddick 🇺🇦🏳️‍🌈🇬🇧👨‍❤️‍👨🇳🇴🏳️‍⚧️ (@brianpaddick) reported 17 minutes ago from Camberwell, England

  Letter from @TSB ‘we need to make sure your details are correct.’ 15 minutes to answer the phone. Me: ‘You say you tried to call but I didn’t get a call.’ TSB: ‘We’ve got 07…’ Me: ‘That’s wrong.’ TSB: ‘I can’t change that, you need to call customer services’ 🙄

• 
  Darren de Vally 🏳️‍🌈🏳️‍⚧️ (@darrendevally) reported 18 minutes ago from Lambeth, England

  @TSB your online banking and app is down again. What is the timeline to get it back? I don’t have time to sit on the phone to sort out what I need to do.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joanne (@hain_joanne) reported 3 minutes ago

  @TSB Joke, what's with the silly error messages

• 
  Ben Dover (@Bendover749) reported 4 minutes ago

  @JJBmufc @TSB The website works fine

• 
  Joanne (@hain_joanne) reported 6 minutes ago

  @TSB Whats going on with our app, silly messages and cant log in?

• 
  Louise Emery 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧®️🦁 (@LouiseEmery) reported 15 minutes ago

  @santanderuk @TSB I've been into a branch today to try and close my business account. Can't do it in branch. Can't do it online. Make a call and stay on the line for ages. Poor service. How can I do it?

• 
  willie hickey (@tin1tin1) reported 16 minutes ago

  @TSB app not working again today ????

• 
  Claire Morrison (@claireywurly) reported 17 minutes ago

  @TSB my dad needs a new bank card as the contactless doesn’t work, he tried in app however as it’s a joint account it has only sent for my mum. The nearest branch is 30 mins away and he is unconfident on the phone, can you please help

• 
  Simon Parry (@sparry951) reported 18 minutes ago

  @TSB Just a quick one. My credit card DD is due to go out on 7th April. Usually if you make a payment 4 working days before then it stops or reduces the DD. I'm assuming that as Friday and Monday are not working days if I made a payment today it would make no difference?

• 
  bishbashbosh (@katharvey2112) reported 19 minutes ago

  @TSB can’t get into my app is there problems?

• 
  Lawrence M-M (@prop_power) reported 19 minutes ago

  Wow @TSB support is so tightly wound around ai I have multiple issues to raise and it sends me a link to report an issue, where are the real human beings? When you do get a human, no notification they’ve messaged so they close the chat down! And tell you to start again!

• 
  Nicole Barlow (@Nicole_Barlow1) reported 20 minutes ago

  @santanderuk @TSB You are a throughly incompetent and cheap institution. You outsource your customer service to some third world country, where none of the advisors can speak English. Then expect poor elderly people to go to the branch when you mess up. It's shocking and shameful.