Virgin Media Outage Report in Nonington, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nonington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nonington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Nonington, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dover, Margate and Folkestone.
| City | Problem Type | Report Time |
|---|---|---|
 Dover |
Internet | |
| Dover |
TV | |
| Margate |
Total Blackout | |
| Margate |
Internet | |
| Margate |
Internet | |
| Folkestone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nonington, England
Latest outage, problems and issue reports in Nonington and nearby locations:
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia Your email re complaint makes now sense. You've closed it but not said how it has been resolved? C-1703211599 Please advise
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Owen Kimm
(@chewgumforever) reported
from
Folkestone, England
@virginmedia been on hold for over an hour trying to get support with no response. There is no chat function online and no help for accessibility. Shocking customer service.
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Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Already done it and there is an outage in the area and now saying won’t be updated until 9.30pm? How am I supposed to work?
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Sam Sparrow
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia service down in CT10 area, loads of people reporting this on social media etc but service status says it is fine. Can you please look into this ASAP?!
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@zoebartlett Funny how @virginmedia say they have no access to accounts over social media yet yesterday I dealt with my issue finally over the same social media platform. They contradict themselves time after time.
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia No. I received an email stating I didn't need to sign a new contract and it was classed as a service change.
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia and after a previous phone call a few weeks ago where your adviser said we could write a letter of complaint, we have still received no response in writing as requested and today been told it’s not your policy to reply? Terrible service!
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Kirk Hughes
(@dovermonkey) reported
from
Folkestone, England
@virginmedia So your code of practice section 3. Your case will remain open for 28 days so you'll have enough time to review and consider our proposal. Erm you've closed it after 2 days. Your service gets better
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Lauren Drewitt
(@_drewitt) reported
from
Smeeth, England
@virginmedia another poor lengthy phone call with one of your customer service advisers following being mis-sold your services. Refusal to listen to our original telephone calls where we were mis-sold the service and refusal to accept any responsibility.
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ralph spicer
(@ralphspicer) reported
from
Dover, England
@Jimbob_Du @_Kano_P Virgin media is the worst, I had a fault with my Vito box it took 4 months before customer service put me through to faults, explained what was happening to the person who answered immediately he said its a Vito fault...
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia The service status page hasn’t updated since 1pm. Everyone in the area has the internet down and yet I’m being told right now on the phone there is no problem. I had an engineer booked tomorrow and VM cancelled that and now can’t send one until Monday? Awful service.
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James Green
(@jimmygreen83) reported
from
Margate, England
@virginmedia... broadband has been down all day and expected back at 5:25pm, still not working. Now, recheck the app and not expected back until 8am tomorrow! Seriously?! Why? What has happened? How can it be down for that long? Ridiculous, especially when people work from home.
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia Why would my page have no update since 1pm? I’m only getting updates via community Facebook page and my parents. My postcode is CT10 2SW. I would also like to know why my engineer visit was cancelled and how I make a complaint.
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SD KATO & TSD ECHO & DD PATCH
(@D2SDKATO) reported
from
Dover, England
@virginmedia Yes exactly where tahli is from I had one email back from a guy saying I would be contacted and not heard a thing !! Disgraceful service
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
@virginmedia Nothing at all, I would like the complaint looked at today and I want a call or email. Not sms.
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Nigel Hudson
(@nghudson) reported
from
Preston, England
@Jess_Guth @virginmedia @virginmedia are the pits!!! Dreadful customer service and they’ve tried to charge us for a phone service we terminated 3 months ago!!! 👎🏻🤬
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Daniel Burke
(@D4nBu7ke) reported
from
Broadstairs and St. Peters, England
I sent a email to @virginmedia on the 15th January, I was given the following Complaint reference: C-150121161 And promised contact within 28 days, by my counting it’s been 2 months.....
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Kirk Hughes
(@dovermonkey) reported
from
Dover, England
@virginmedia so you don't have a complaints team yet you advise to ring x number to raise a complaint. Misleading information re when a call can be pulled to listen to. Told twice 72 hours, 96 hours gone by and now being told 30-40 days.
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Broadstairs and St. Peters, England
@virginmedia I am extremely unhappy broadband been down since 1.15pm. Booked an engineer. This has been cancelled with no explanation. Can’t book another. Service status says it’s fine but many others online in CT10 says there is an area issue. First person on phone hung up.
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Trash Panda 🦝
(@voose_lagina) reported
from
Dover, England
Running on about 4 hours of broken sleep, woken up with a cracking headache, cramps and Virgin Media is down. Life is hard.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claire Louise ✨
(@clc_505) reported
@virginmedia I have still not working
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Originalblez
(@originalblez) reported
@virginmedia I just read all your small print for new customers and it says if you downgrade anything from the bundle you choose then you will be put on “standard” rates. So this again comes down to the luck of what your initial bundle offer was
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Helen Chatterton
(@Hmchatterton) reported
@virginmedia Will do much appreciated. The email I received about returning the equipment said I have 9 days to return then I would be charged £75. A cynical charge from @virginmedia setting customer up to fail to return equipment that virgin don’t really want back?
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Abi Grant 🇺🇦
(@Abi_Grant1) reported
@virginmedia forwarding a Jubilee newsletter, Virgin flagged it as spam & suspicious and locked my account. Helpline can't help. Tech tm require 48 hrs to get back to me. Why are you monitoring the content of my emails? Who asked you to? Why is it so hard to unlock my account?
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aimee hope
(@Flawlessonline1) reported
@virginmedia They have corrected price now issue I have now is they haven’t ported number for virgin sim to o2 sim like they said and now I’m concerned I’m going to get two bills I’m through to mobile team now and they telling me to call o2 but this was a virgin media issue
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Originalblez
(@originalblez) reported
@virginmedia We can only hope.I suspect I’ll be told to get back in my little customer box. It would be great to see honest and transparent marketing, though - not hiding in small print and trapping customers.
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Sandeep Pandya
(@spandya1) reported
@virginmedia …with my original order. But no one bothered to inform me. Again today on chat and WhatsApp for hours and still, the matter isn’t addressed. I’m actually wanting to establish a new agreement - this service is diabolical and putting me off!
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Lotharemas
(@Lotharemas) reported
@virginmedia Cant you not just see if theres an Area fault in NG17 2BL? cause im assuming its an SNR outage again as this is what its been every time its done this.
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Bill*
(@Bill62309344) reported
Got off a plane in the Dominican Republic yesterday, turned my phone back on( safety first innit) got a text from @virginmedia that I'd somehow spent £41 of my limit. Turned phone straight off again. Just had another look ,found a help number, I need to turn premium sms on so
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Zec Richardson
(@SatonmyButt) reported
So no more TV service for us, we cancelled with @virginmedia as we are struggling financially. We are using iPlayer, ITVHub etc but I am losing track of what we watch & it's a pain in the arse but needs must!