Virgin Media Outage Report in West Sussex, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in West Sussex, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Sussex, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Maidenbower, Crawley, and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Maidenbower
|
Wi-fi | 2 days ago |
|
Crawley
|
TV | 5 days ago |
|
Crawley
|
Wi-fi | 11 days ago |
|
Crawley
|
Total Blackout | 16 days ago |
|
Crawley
|
Internet | 19 days ago |
|
Crawley
|
Internet | 29 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Sussex, England
Latest outage, problems and issue reports in West Sussex and nearby locations:
-
Vishal Aggarwal 🧢 (@vishalagga) reported from Crawley, England@virginmedia @vmbusiness just phoned VM customer support & guys in the background shouted “hey it’s God’s brother calling up in Hindi” that customer was of 90 years of age; I found that remarks so appalling. They must treat their customer with respect as they would expect to be
-
Louis Houghton (@Louisblack) reported from Hove, EnglandUgh, I really need to get off my arse and swap internet from @virginmedia to someone else. £50 a month is pretty damn ridiculous.
-
James Crouch (@JMOC89) reported from Hove, England@virginmedia Yea IL call again sit in a que for an hour and you guys will do **** all again I'm sure
-
John Echeverri (@JohnEcheverriUK) reported from Shoreham-by-Sea, England@virginmedia telephone & Internet down since yesterday. According to your technical team. There’s no a problem at all our n Shoreham-by-Sea
-
Prof Priya Deshingkar (@priyadeshingkar) reported from Hove, England@virginmedia Broadband has been v slow for days and seems to be completely down today.
-
Emma Mendes da Costa (she/her) (@emxme) reported from Hove, England@virginmedia Again, @obscurenonsense has spoken to your engineers already. It is a recurring, known issue that has stopped us working from home effectively. I feel like you haven't read our tweets properly.
-
Mike Coombes (@mike_the_frog) reported from Shoreham-by-Sea, England@virginmedia He said that the box needed replacing but didn’t have time to do it. My TV is unwatchable and your customer service is shoddy.
-
Mitch (@ColynMitchell) reported from Crawley, England@virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.
-
Mike Coombes (@mike_the_frog) reported from Shoreham-by-Sea, England@virginmedia I’ve just been kept on hold for 40 minutes before finally speaking to a very rude and brusque operative who spent 5 minutes asking me to check the cables I’d already checked (I’m not stupid) before hanging up on me. Problem still not resolved. Appalling.
-
Emma Mendes da Costa (she/her) (@emxme) reported from Hove, England@virginmedia As in the above tweets, @obscurenonsense has already been on the phone to your engineers for an hour. Our upload speed is close to zero, and there is a recurring network problem in our area. You have made working from home a complete nightmare.
-
Panda Creative Ltd (@panda_creative) reported from Sompting, England@Paul_667 @virginmedia Nope, not had that problem mate, the only problem is getting this phone line moved over, for such an easy task they do seem to be making it very VERY complicated.
-
Greyman (Gary A) (@GaryAblett3) reported from Crawley, England@virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.
-
Mitch (@ColynMitchell) reported from Crawley, England@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
-
Emma Mendes da Costa (she/her) (@emxme) reported from Hove, England@virginmedia After a total of hour and 15 minutes on the phone, @obscurenonsense was finally told that there is a known network issue affecting both wired and wireless devices in our area (BN3). We have not been given a time frame for its resolution.
-
mattieb (@mattie_b83) reported from Crawley, EnglandWhat a load a shit @viginmedia is ! Just spent 13 quid on a movie that wont even play ! So gonna look at different companies virgin media is just expensive crap
-
Jesse Baker 🇪🇺 (@marmite22) reported from Hove, EnglandWork from home specifically to go on an all day conference call and @virginmedia goes down. Unbelievable.
-
James Crouch (@JMOC89) reported from Hove, EnglandImagine my second @virginmedia complaint almost 4 weeks without a response also. Its almost like they don't want to deal with it
-
Greyman (Gary A) (@GaryAblett3) reported from Crawley, England@virginmedia No. The reference was not given to me. But the complaint was logged.
-
Clare Taylor (@clareypoos) reported from Sompting, England@virginmedia Your site is an absolute joke. I spent over 90 mins this morning trying to speak with someone but was passed about, I only want to change my package as the service you provide is not worth the £72 I'm paying! Now you've just told me the servers are down! #cross
-
Greyman (Gary A) (@GaryAblett3) reported from Crawley, England@virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Glenn Robbie Roberts (@meansy73) reported@virginmedia Completely down. Solid green at the top flashing green at the bottom. Website say’s estimated back on line tonight at 2120.
-
Rajiv Shah (@itsRajivShah) reported@virginmedia Exactly the same. Was refused an engineer because they couldn’t complete diagnostics… because the connection was down
-
Antonia Jackson (@jackona80) reported@virginmedia I did that last time; not only did it not work, but I lost all my (useful) browsing history, (including my Wordle stats 😭). Is there no other fix?
-
larry gomez (@lg3807) reported@virginmedia If your online complaint is not working, remove it or put a notice.
-
Yvette (@Aliceshackles77) reported@virginmedia The service status tells me sorry we are having issues try again later. Yeah same problem mate
-
Shannon Shiell (@ADSZumbaGlasgow) reported@virginmedia regretting leaving Sky already! Stone walls means connectivity issues. Promised an extender on subscription - none came . 3-5 wait so ring doorbell inoperable leaving me vulnerable to bully next door. 2nd extender request will take me past cooling off - v sneaky!
-
ScooT Aka Scott (@MusicScott96) reported@virginmedia I need desperate help and I can’t get through on the phone . My Dog ate my remote and need a replacement can you guys help?
-
imster (@immyp52) reported@virginmedia Yes he did am not happy about this poor customer service
-
Glenn Robbie Roberts (@meansy73) reported@virginmedia That I will be sent a text with a link that tells me it’s not working.
-
Kevin Haresign (@KevinHaresign) reported@virginmedia I took a new contract out which includes Netflix. I have tried calling to resolve this, WhatsApp and other means and am still being let down here two months in. I am very disappointed sadly.