Virgin Media Outage Report in West Sussex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Sussex, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Sussex and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 18: Problems at Virgin Media
Virgin Media is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Crawley and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
Total Blackout | |
| Worthing |
TV | |
| Crawley |
Wi-fi | |
| Worthing |
Total Blackout | |
| Worthing |
||
| Worthing |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Sussex, England
Latest outage, problems and issue reports in West Sussex and nearby locations:
-
Becci Cohen
(@BecciCohen) reported
from
Worthing District, England
It must have been a bad day for the #virginmedia social media team. I’m one of those affected by the outages today, but I bet my day’s been better than theirs!
-
OldFootballProgramme
(@oldfootballprog) reported
from
Worthing District, England
@virginmedia Worthing BN11 seems to be down
-
OldFootballProgramme
(@oldfootballprog) reported
from
Worthing District, England
@virginmedia bloody hell Virgin sort your broadband out, down at 6am now down for 25 mins so far, are you being attacked as it all seems very weird to me ?
-
Natalie Hills
(@NatalieAHills) reported
from
Hove, England
My boyfriend has been trying to cancel his @virginmedia account since September when his contract came to an end, and to this day he is still on the phone to them trying to disconnect his broadband. Worst company and customer service I’ve ever had to witness.
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia But I’ve been in touch with the phone teams, they can’t or don’t do anything’s. At all. The Social Team were in contact via email, but finish their shift, and don’t tell me. Then don’t get back in contact, or pass me on to a colleague. It’s terrible customer service
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Why? I’ve called over 20 times now. I’ve been promised call backs that never happen I put in a complaint that promised a call back that didn’t happen The pre install team turned up, I fed them and gave the cuppas, they dug up the road but didn’t pull the cable. What next?
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia You’re mistaken. I was in contact with your colleague via email. But they’ve stopped communicating I have raised a complaint, but was promised a call back which didn’t happen Even the Ombudsman have had to stop taking complaints about Virgin Media due to the volume of calls
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia No. Your staff don’t respond to emails when they come back on shift. I’d like to raise a complaint please. Please escalate this to your supervisor if this is something you can’t do. I’ve been waiting since 14th December. Do you feel this is acceptable customer service?
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Don’t you think a courtesy message to say they’re off shift now? All email communication suddenly stopped, with no explanation 2 days ago. And I’m still waiting. I’d like to raise a complaint now please, this has been going on for almost 3 weeks now.
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia With all due respect, saying sorry doesn’t sort anything. I’d much rather you offered some help If I treated a ‘Customer’ in my workplace the same way Virgin Media have treated my family, I’d almost certainly lose my job. The customer service continues to be appalling
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia So you stopped replying to my emails The install team has finally turned up, one week later than the promised date, only to find the team that spent an hour digging up my road, haven’t pulled the cables and therefore cannot complete the install What will you do to help now?
-
Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia It shouldn't of happened in first place really disappointed in this as I have been a customer over 25 years
-
Diane Patching
(@dianepatching) reported
from
Shoreham-by-Sea, England
@virginmedia Can you please advise when I can watch Paramount + through VM? I ring and liaise with your advisors through “Chat” and get told it’s on channel 150. Well it isn’t. No where can I find this channel. No one can offer me any help as to where this channel is located.
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia It’s not working. You’re welcome to call me. I’m quite friendly
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Yes I am, we’ve had the pre pull of the cables completed this morning, and are ready for the installation. We’ve not received any box, or anything through the post yet My Complaint Ref: ic-191222-237
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia I’ve been promised a call back from Virgin media 6 or 7 times in the last 6 days No one called me back I was told by Virgin Media to raise a complaint, so I did. The lady who took my complaint promised to call me back yesterday She didn’t Worst customer service
-
Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia Been reaching out for 6hrs on your app and still not resolved a basic problem @TradeStandards
-
Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia It's fine I am going to cancel my contract as the offer to retain is disgraceful when compared to offer from others
-
Sara
(@sara_saehasti) reported
from
Worthing, England
@virginmedia Did you read the message, I don't want to call or use whats app ad uve spent far too long doing this already. So I'll have to complain in writing then it seems. Shocking service yet again you do not read whta a customer is saying.
-
Sara
(@sara_saehasti) reported
from
Worthing, England
@virginmedia With all due respect I can't face another encounter via the phone or WhatsApp, far too time consuming. Could you provide me with an actual complaints email address as the online submission doesn't work
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Naziya anwar
(@naziya08) reported
@virginmedia when will our Internet in Birmingham be back. No Internet all day and I work from home. Terrible service. Time to leave!!!!
-
Mac 🍀
(@WillTriMac) reported
@virginmedia @primevideouk Your online streaming service is a disgrace. Constantly loading, riddled with ads and no transition to the actual stream I want to watch. Get your **** together or pack it in 👍
-
gazz jones
(@gazzjones162388) reported
@virginmedia And yet again reading from a script, my issues are not to do with problem in my area,what's next am I looking for hot singles in my area?
-
Paul Sylvester
(@p17syl) reported
@virginmedia Your service is a disgrace
-
Mike Beckham
(@mikebeckham) reported
@virginmedia please reach out, I’ve been trying to move house with you but I’m not getting any calls or contact back despite having spoken to customer service on phone and live chat multiple times! Nobody seems to know what they’re doing.
-
Indy Bansel
(@IndyBansel) reported
@virginmedia My broadband has been down since 3pm and I need it for work. I live in LS17 8NS. Can somebody please provide an update?
-
Matthew
(@MatthewFenman) reported
@virginmedia Internet having constant issues in Cambridgeshire area. Intermittent buffering and dropouts. Is there an ongoing issue?
-
Octopus Intelligence
(@Octopusintell) reported
Whats the point of your customer service team @virginmedia? Charges for a box never received. 3 times going through your insufferable Chat Bot to “talk to” a real person. Assured that no charges will be taken. Yep charged today. Incompetence or lied to get rid?
-
David Harrison
(@ansumDave) reported
@virginmedia There is no fix time I need to know yo next deadlines already 5 hours past. Is it going to ve fixed this evening Lack of available info is woeful Simple update is all that's needed
-
Nightsky Ceilings
(@cadeharry) reported
@virginmobileuk @virginmedia How the heck do I speak to someone about an old mobile which I'm still paying for but you swapped to O2. Keep getting the runaround. Perhaps I cancel the DD at the bank then you will contact me.