Virgin Media Outage Report in Lancing, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Burgess Hill, Brighton and Worthing.
| City | Problem Type | Report Time |
|---|---|---|
 Burgess Hill |
Total Blackout | |
| Brighton |
Internet | |
| Worthing |
Internet | |
| Burgess Hill |
Wi-fi | |
| Brighton |
Internet | |
| Brighton |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia But I’ve been in touch with the phone teams, they can’t or don’t do anything’s. At all. The Social Team were in contact via email, but finish their shift, and don’t tell me. Then don’t get back in contact, or pass me on to a colleague. It’s terrible customer service
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Diane Patching
(@dianepatching) reported
from
Shoreham-by-Sea, England
@virginmedia Can you please advise when I can watch Paramount + through VM? I ring and liaise with your advisors through “Chat” and get told it’s on channel 150. Well it isn’t. No where can I find this channel. No one can offer me any help as to where this channel is located.
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Becci Cohen
(@BecciCohen) reported
from
Worthing District, England
It must have been a bad day for the #virginmedia social media team. I’m one of those affected by the outages today, but I bet my day’s been better than theirs!
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia With all due respect, saying sorry doesn’t sort anything. I’d much rather you offered some help If I treated a ‘Customer’ in my workplace the same way Virgin Media have treated my family, I’d almost certainly lose my job. The customer service continues to be appalling
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Don’t you think a courtesy message to say they’re off shift now? All email communication suddenly stopped, with no explanation 2 days ago. And I’m still waiting. I’d like to raise a complaint now please, this has been going on for almost 3 weeks now.
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia No. Your staff don’t respond to emails when they come back on shift. I’d like to raise a complaint please. Please escalate this to your supervisor if this is something you can’t do. I’ve been waiting since 14th December. Do you feel this is acceptable customer service?
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John And Ginger
(@JohnAndGinger) reported
from
Woodingdean, England
@vmbusiness Any news? I’m s not working still.
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Yes I am, we’ve had the pre pull of the cables completed this morning, and are ready for the installation. We’ve not received any box, or anything through the post yet My Complaint Ref: ic-191222-237
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damien hills
(@dhillsalbion) reported
from
Brighton and Hove, England
@virginmedia It says no issues
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia Been reaching out for 6hrs on your app and still not resolved a basic problem @TradeStandards
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia I’ve been promised a call back from Virgin media 6 or 7 times in the last 6 days No one called me back I was told by Virgin Media to raise a complaint, so I did. The lady who took my complaint promised to call me back yesterday She didn’t Worst customer service
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia You’re mistaken. I was in contact with your colleague via email. But they’ve stopped communicating I have raised a complaint, but was promised a call back which didn’t happen Even the Ombudsman have had to stop taking complaints about Virgin Media due to the volume of calls
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia It shouldn't of happened in first place really disappointed in this as I have been a customer over 25 years
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Natalie Hills
(@NatalieAHills) reported
from
Hove, England
My boyfriend has been trying to cancel his @virginmedia account since September when his contract came to an end, and to this day he is still on the phone to them trying to disconnect his broadband. Worst company and customer service I’ve ever had to witness.
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OldFootballProgramme
(@oldfootballprog) reported
from
Worthing District, England
@virginmedia bloody hell Virgin sort your broadband out, down at 6am now down for 25 mins so far, are you being attacked as it all seems very weird to me ?
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia So you stopped replying to my emails The install team has finally turned up, one week later than the promised date, only to find the team that spent an hour digging up my road, haven’t pulled the cables and therefore cannot complete the install What will you do to help now?
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Why? I’ve called over 20 times now. I’ve been promised call backs that never happen I put in a complaint that promised a call back that didn’t happen The pre install team turned up, I fed them and gave the cuppas, they dug up the road but didn’t pull the cable. What next?
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia how do I simply cancel my account on a chosen date? It seems impossible to arrange this on your website or app.
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia It’s not working. You’re welcome to call me. I’m quite friendly
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OldFootballProgramme
(@oldfootballprog) reported
from
Worthing District, England
@virginmedia Worthing BN11 seems to be down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Batts
(@p10jpb) reported
@virginmedia Via the phone C-280721278 The whole issue is about creating my online account that your IT team seem unable or unwilling to resolve
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Gordon Baillie
(@GordonBaillie14) reported
@virginmedia How long after cancellation do credits from the account get paid back to the customer? Will this be done by bank transfer or via a cheque?
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Paul Quinn (He/Him)
(@RealPaulQuinn) reported
@virginmedia appalled that customer loyalty means nothing when it comes to upgrading. Unless you’re a new customer, you get the cheaper prices.
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(((MMc)))
(@martinmcnamara) reported
So starting to look at services @virginmedia... Talks about service yet we have poor connections and don't use historic services best we can do is £64pm.. Erm I see it at £49 pm.. Oh that's for new clients not existing WTF? I think the likes of times journos should focus here
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Amer Pervez
(@amerp_123) reported
@virginmedia @YodelOnline @YODELhell yodel customer care team is useless get more out of a brick wall. If Virgin Media can't be bothered to use a good delivery company I'm just going to go ahead and cancel my services with you.
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Rodders
(@Rod_1878) reported
@virginmedia how can I get some help with a query?, can't find an address to email you about it
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N Mehta
(@Just_Ranting2) reported
@kateballinger @virginmedia Make sure you raise a complaint with them seeking compensation for the downtime. If they refuse you can go to the Alternative Dispute resolution service. You will then get a call from virgin to settle.
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Tammy Kennedy
(@TammyKe72111769) reported
@virginmedia That's what is even more frustrating - no reference, no estimated fix time. Makes working from home very difficult
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Aston
(@World_of_Aston) reported
@virginmedia The expected repair time went from 13.05 to 17.05. I've lost a whole day of work today... I havent even been able to say to people what the problem is. There is no information about what is happening. When a train is cancelled you usually get the reason... I.e tree on the line.
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Maree T 🏴🇪🇺
(@MareeT78) reported
@virginmedia @virginhelp B17 area 12 issue with 1GB fibre service. Intermittent connection and low wired speeds of 150mbps. I can’t get through to report the fault. Please Help!