Virgin Media Outage Report in Lancing, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing, Shoreham-by-Sea and Burgess Hill.
City | Problem Type | Report Time |
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TV | ||
Internet | ||
Internet | ||
Wi-fi | ||
Internet | ||
Internet |
Community Discussion
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Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
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John And Ginger (@JohnAndGinger) reported from Woodingdean, England
@vmbusiness Any news? I’m s not working still.
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Becci Cohen (@BecciCohen) reported from Worthing District, England
It must have been a bad day for the #virginmedia social media team. I’m one of those affected by the outages today, but I bet my day’s been better than theirs!
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OldFootballProgramme (@oldfootballprog) reported from Worthing District, England
@virginmedia Worthing BN11 seems to be down
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OldFootballProgramme (@oldfootballprog) reported from Worthing District, England
@virginmedia bloody hell Virgin sort your broadband out, down at 6am now down for 25 mins so far, are you being attacked as it all seems very weird to me ?
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Natalie Hills (@NatalieAHills) reported from Hove, England
My boyfriend has been trying to cancel his @virginmedia account since September when his contract came to an end, and to this day he is still on the phone to them trying to disconnect his broadband. Worst company and customer service I’ve ever had to witness.
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Charles Brittain (@CharlesB2T) reported from Burgess Hill, England
@virginmedia how do I simply cancel my account on a chosen date? It seems impossible to arrange this on your website or app.
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damien hills (@dhillsalbion) reported from Brighton and Hove, England
@virginmedia It says no issues
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Danny Williamson (@Sacto_King_UK) reported from Worthing, England
@virginmedia But I’ve been in touch with the phone teams, they can’t or don’t do anything’s. At all. The Social Team were in contact via email, but finish their shift, and don’t tell me. Then don’t get back in contact, or pass me on to a colleague. It’s terrible customer service
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Danny Williamson (@Sacto_King_UK) reported from Worthing, England
@virginmedia Why? I’ve called over 20 times now. I’ve been promised call backs that never happen I put in a complaint that promised a call back that didn’t happen The pre install team turned up, I fed them and gave the cuppas, they dug up the road but didn’t pull the cable. What next?
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Danny Williamson (@Sacto_King_UK) reported from Worthing, England
@virginmedia You’re mistaken. I was in contact with your colleague via email. But they’ve stopped communicating I have raised a complaint, but was promised a call back which didn’t happen Even the Ombudsman have had to stop taking complaints about Virgin Media due to the volume of calls
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Danny Williamson (@Sacto_King_UK) reported from Worthing, England
@virginmedia No. Your staff don’t respond to emails when they come back on shift. I’d like to raise a complaint please. Please escalate this to your supervisor if this is something you can’t do. I’ve been waiting since 14th December. Do you feel this is acceptable customer service?
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Danny Williamson (@Sacto_King_UK) reported from Worthing, England
@virginmedia Don’t you think a courtesy message to say they’re off shift now? All email communication suddenly stopped, with no explanation 2 days ago. And I’m still waiting. I’d like to raise a complaint now please, this has been going on for almost 3 weeks now.
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Danny Williamson (@Sacto_King_UK) reported from Worthing, England
@virginmedia With all due respect, saying sorry doesn’t sort anything. I’d much rather you offered some help If I treated a ‘Customer’ in my workplace the same way Virgin Media have treated my family, I’d almost certainly lose my job. The customer service continues to be appalling
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Danny Williamson (@Sacto_King_UK) reported from Worthing, England
@virginmedia So you stopped replying to my emails The install team has finally turned up, one week later than the promised date, only to find the team that spent an hour digging up my road, haven’t pulled the cables and therefore cannot complete the install What will you do to help now?
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Matt (@mattiem1976) reported from Sompting, England
@virginmedia It shouldn't of happened in first place really disappointed in this as I have been a customer over 25 years
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Diane Patching (@dianepatching) reported from Shoreham-by-Sea, England
@virginmedia Can you please advise when I can watch Paramount + through VM? I ring and liaise with your advisors through “Chat” and get told it’s on channel 150. Well it isn’t. No where can I find this channel. No one can offer me any help as to where this channel is located.
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Danny Williamson (@Sacto_King_UK) reported from Worthing, England
@virginmedia It’s not working. You’re welcome to call me. I’m quite friendly
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Danny Williamson (@Sacto_King_UK) reported from Worthing, England
@virginmedia Yes I am, we’ve had the pre pull of the cables completed this morning, and are ready for the installation. We’ve not received any box, or anything through the post yet My Complaint Ref: ic-191222-237
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Danny Williamson (@Sacto_King_UK) reported from Worthing, England
@virginmedia I’ve been promised a call back from Virgin media 6 or 7 times in the last 6 days No one called me back I was told by Virgin Media to raise a complaint, so I did. The lady who took my complaint promised to call me back yesterday She didn’t Worst customer service
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Matt (@mattiem1976) reported from Sompting, England
@virginmedia Been reaching out for 6hrs on your app and still not resolved a basic problem @TradeStandards
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Briscoe (@BenWBriscoe) reported
Brand new @virginmedia customer. Generally impressed. But why is watching Disney +, Netflix etc through Virgin TV so clunky?! Really slow, takes forever to navigate and no ability to navigate these apps with voice… Have I actually downgraded..?!
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Matt (@rejectedtheoffa) reported
@LeemingDarren @virginmedia Virgin Media customer services are absolutely awful. And I say that as a current customer. Keep all messages and open a complaint with them. Be prepared for them to say they'll sort it and close your complaint, numerous times. I've never dealt with a bigger bunch of liars
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The Sanity Clause🖖 (@SirRodneyFfing) reported
Dear @SkyUK You are as bad as ******* @virginmedia Best regards
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Shoyeb Jeeva (@ShoyebJeeva) reported
@lababer @virginmedia Freeview channels not working properly. Crystal palace transmitter.
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@Tone (@ojaxx2) reported
So I managed to finally change my Virgin Media contract into my sole name on Saturday It’s been a nightmare I was promised no interruption in service etc etc Anyway, I’ve had no internet for 48 hours now. Well done @virginmedia 👍🏻
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Al Booth (@AlBooth) reported
Has anyone else had @virginmedia charging them for services they don’t have? In May I asked about their TV package on the chat service. I still have Sky, I don’t have Virgin TV… but they’ve added it to my broadband bill & said it’ll be £600+ to cancel. Anyone else @BBCWatchdog?
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Aaron Smith (@AaronFalkirk) reported
@O2 recently taken out a new @virginmedia / @O2 VOLT contract with yourselves. Provided PAC code and ended up with a split port. Can make calls but unable to receive calls. Over 1 week on, numerous calls and no resolution. Can you help or pass me to the right team?
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Mal Sannie (@MalSannie) reported
@virginmedia I can't get to the login page for skysports on a browser, it fails. And I also can't reset my sky pin in my sky device management page, it fails to send with an error message. It doesn't show any devices registered.
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Nadeem Shareef (@NadeemS64508308) reported
@virginmedia I need to cancel my new Virgin media account. I can’t activate the equipment were received few days ago and I can’t use that.
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WhiteHartMart (@WhiteHartMart) reported
Another day, another loss in broadband service from @virginmedia - feels like the network is falling apart in PL12 lately. Hurry up with Ultra @bt_uk - I'll be switching in an instant.