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Virgin Media

Virgin Media Outage Report in Lancing, West Sussex, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Lancing, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Lancing, England

The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing, Burgess Hill, and Shoreham-by-Sea.

CityProblem TypeReport Time
Brighton TV 7 days ago
Brighton E-mail 12 days ago
Worthing TV 14 days ago
Worthing Wi-fi 16 days ago
Worthing Internet 18 days ago
Brighton E-mail 19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lancing, England

Latest outage, problems and issue reports in Lancing and nearby locations:

  • clairewoods93
    Claire Lock (@clairewoods93) reported from Worthing, England

    I feel like all I do is ring big companies up constantly to be fobbed off about their terrible service & amounts of money they’re taking off me for that service. It’s a joke. @virginmedia and @SSE Im talking about you.Joke both of you 😡. #pissedoff #anotherdaywithnotvorinternet

  • zimoza90
    Tony Woodley (@zimoza90) reported from Burgess Hill, England

    @virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService

  • Mamafish_TW
    Patricia 💜 (@Mamafish_TW) reported from Hove, England

    @virginmedia Unfortunately the first member of staff disconnected our call then the second member was fairly rude so I think it’s time for me to move on and get better service and something I can afford, I’ve been trying for the past year to get a better deal but never got more than this.

  • peel_acres
    Mark (@peel_acres) reported from Brighton and Hove, England

    @virginmedia Yeah, it's a known issue and you are working on it but Cricket World Cup Final, British Grand Prix, Wimbledon Men's Singles Final, Tour de France! Aaaargh!

  • Genji_bow
    Leon Valentine (@Genji_bow) reported from Brighton and Hove, England

    @virginmedia I’m loosing connection and having issues ie dns issues....I have restarted all of my equipment. Isn’t there preventative actions you can do to stop ddos issues to other customers

  • RelentlesssTV
    ЯTV (@RelentlesssTV) reported from Brighton and Hove, England

    @rachhgoeslive @virginmedia That's a shame :( & yh i have sams issues. I wanna talk to someone else to lol

  • Mick1082
    Mike smith (@Mick1082) reported from Brighton and Hove, England

    @virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back

  • clairewoods93
    Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia A few hours I understand but 4 days and counting is not on. No one seems to be able to give a reliable account of what the actual problem is and when it will be sorted. Just fobbed off constantly. You’ve probably been the most helpful so far.

  • Mick1082
    Mike smith (@Mick1082) reported from Brighton and Hove, England

    @virginmedia Ordering my phones was a absolute credit to your company gave excellent customer service

  • clairewoods93
    Claire Lock (@clairewoods93) reported from Worthing, England

    You’ve really done it now @virginmedia, another day no service and gra can’t watch the Chelsea game 😤

  • Mamafish_TW
    Patricia 💜 (@Mamafish_TW) reported from Hove, England

    @virginmedia absolutely shocking that as a customer since 2012 out of contract since 2014 decided to tackle the £130+ a month bill only to be told we can knock off £10 but increase your broadband is the only offer you can make to keep me with you. Time to move on

  • pwvoiceovers
    Patrick Woodward (@pwvoiceovers) reported from Worthing, England

    @virginmedia bb seems to be back now! Hopefully just a glitch. Service status website still down tho. Says 'oops, something's wrong'

  • clairewoods93
    Claire Lock (@clairewoods93) reported from Worthing, England

    Just realised my direct debit goes out today. But your department that deals with taking payments hasn’t been down for the last 4 days. Funny that 😬 @virginmedia

  • clairewoods93
    Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia Done all of this, nothing works, the check my status is useless as it says there’s no broadband issues but when I ring up I’m told there is.

  • clairewoods93
    Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia I just want someone out to check my equipment and sort it. No one else I know nearby who has virgin are having half as many issues as we are. You’ve got my money now come and sort my problem out. It’s been 4 days!

  • clairewoods93
    Claire Lock (@clairewoods93) reported from Worthing, England

    Well done @virginmedia, everything down again and I’m told 24-48 hours until it’s fixed. On the opening weekend of the new premier league season. Magic 🙄😤

  • clairewoods93
    Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia It’s broadband and tv. All I can do is watch recorded shows. Can’t even get bbc itv etc. All I’m told is there’s a complex problem in the area but other people I know seem to have problems with either the tv or internet and nowhere as bad as ours. Extremely frustrating

  • dan_garrett1
    Dan Garrett (@dan_garrett1) reported from Hove, England

    @virginmedia @MoneyTelegraph Furious right now. 12 different failings by virgin media. Call centre refusal to escalate my complaint. Hung up on twice. No human compassion. Just keep quoting from their script. Completely unacceptable. #poorcustomerservice

  • davmcdngh
    David McDonagh (@davmcdngh) reported from Hove, England

    @virginmedia I appreciate your response but I did get through to an agent and the response I got was quite frankly appalling. The only thing that link says is there is a problem with using the app. This is a problem that has now been going on for weeks

  • dan_garrett1
    Dan Garrett (@dan_garrett1) reported from Hove, England

    266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • afsaldagboy
    Finding Elon (@afsaldagboy) reported

    @virginmedia We tried that.. Still nothing and its been 3 days. We thought the issue was with a road construction that's taking place nearby and will be solved in sometime.

  • MicaMica100
    Tash (@MicaMica100) reported

    @virginmedia have had no broadband since yesterday - some outage - text this morning from you saying you have fixed this! But nope it’s still not working! How do I speak to someone? Your page is impossible to navigate.

  • philmycock1971
    Dave (@philmycock1971) reported

    @RTranterDesign @virginmedia Same here, awful broadband

  • s2h4z6t799
    Tom Dollimore (@s2h4z6t799) reported

    @virginmedia Left without internet for 3 days and now unable to work. Been on the phone twice and been hung up on twice my Virgin media customer service. What a great start…

  • Robin_Starke
    Robin Starke (@Robin_Starke) reported

    @virginmedia Yup, no issue…

  • Caitlin_bethany
    Caitlin (@Caitlin_bethany) reported

    @virginmedia shocking customer service. Rang before Christmas to explain I was struggling to pay my contract and asked to remove some services and all I got was THREE POUND OFF…rewind to last week I rang again explaining the situation and that I could pay on the 11th and (1)

  • kjrocker
    kjrocker (@kjrocker) reported

    @virginmedia booked a technician to move my router and since he moved it, Internet wasn't working at all first then he came and fixed some issues now again it's unstable connection 24/7 keeps disconnecting every 2 3 minutes... no idea what to do anymore ....

  • chrisroejourney
    Chris Roe (@chrisroejourney) reported

    @virginmedia my internet has been intermittent for days and I’m paying £76 per month - I can’t get through by phone please help

  • Robin_Starke
    Robin Starke (@Robin_Starke) reported

    @virginmedia why have I paid for an upgraded line (500) only for it to have intermittent service since then despite a technician coming out? Also seems impossible to speak to someone on the phone? Also do I get my money back for the days of useless service?

  • PaulFerg191018
    Paul Ferguson (@PaulFerg191018) reported

    @virginmedia No there’s still no issues on the link.