Virgin Media Outage Report in Lancing, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Burgess Hill, Worthing and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
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| Brighton |
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| Brighton |
Internet | |
| Brighton |
Internet | |
| Burgess Hill |
Internet | |
| Worthing |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I only found this out by talking to the engineers working at getting us all attached again, down our road, but if we don't know this, it looks as though it is your equipment which is at fault. To be fully kept up to speed with real info, will stop nightmare thoughts from growing.
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Alex 💫
(@biconic__) reported
from
Brighton and Hove, England
@conniebliff @virginmedia Virgin media have been ******* us around for over a month and left us with no internet, truly the worst customer experience I have ever had for anything by a long way
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Bob the 🐬
(@bobthe_dolphin) reported
from
Brighton and Hove, England
@virginmedia Hi, can you elaborate on why Brighton fibre was so horrifically terrible today? In 8 hours I got 3 hours work done....
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Steve Love
(@SteveAfterlight) reported
from
Brighton and Hove, England
@virginmedia We tried valiantly. After being let down again on the basics of simply getting us our equipment and getting us online we did eventually manage to speak to someone. Thankfully we managed to cancel and go back to Sky and never need to deal with Virgin Media ever again!
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Alex 💫
(@biconic__) reported
from
Brighton and Hove, England
@virginmedia We’ve spent probably the best part of a full day on the phone to your ‘customer service’ staff over the last month. Appalling service.
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Pete Hobson
(@pSK) reported
from
Brighton and Hove, England
You bunch of cheap *** fraudsters @virginmedia . Invest in your infrastructure. Invest in your tech support. You really need a government watchdog don't you. You clearly can't be trusted to be a private company
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shannon
(@Shannonmanuel_) reported
from
Brighton and Hove, England
@virginmedia been 2 days and our WiFi still not working ! Tried resetting and turning on and off again !! Pls help , we are students who neeeeeeed WiFi
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia Eventually yes but had to go though the sales team first I get with the COVID situation it’s more tricky than normal but the 150 line though is appalling to be cut off after waiting spending nearly two hours is really poor service guys the people I did speak to were very helpful
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Bob the 🐬
(@bobthe_dolphin) reported
from
Brighton and Hove, England
@virginmedia I can't even login to my account...
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia what’s happening with the tv service in the BN2 area?of Brighton it’s been fine all day and now I’m getting a broken up picture the same thing happened at the same time last night too
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia our TV and Internet have been out since 12, fix been pushed back twice to tomorrow now. No good enough for 100 quid a month.
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Pete Hobson
(@pSK) reported
from
Brighton and Hove, England
My god @virginmedia sort it out!! The whole streets been complaining for months. Loads have left your service now. You've replaced the junction box. What you gonna do next, waggle a squirrel and see if that fixes it?
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬
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Pete Hobson
(@pSK) reported
from
Brighton and Hove, England
And also @virginmedia if you reply to me with one more bot. I'm going to Dedicate every free hour I have for the next month to writing a fleet of bots to get people to leave your sucky service. So stick that up your bots.
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@megyesischwartz
(@schstsc1) reported
from
Brighton and Hove, England
@virginmedia 45 minutes to get through to a person. Told them I wanted to leave. They put me on hold and cut me off! Goodbye Virgin - Hello Sky (the @skytv package is £70 cheaper). @virginmedia customer service is a disgrace
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check
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Mark Ford
(@fordie) reported
from
West Worthing, England
Anyone else in BN12 having broadband issues on @virginmedia?
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia I have no tv service what’s going on this is 3 nights running now that the picture has all broken up and suddenly it won’t even load the channels I’m paying £130 for this it’s not good enough
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia A problem, which I'd like you to address, is that we don't know what the problem is. Last time this happened in October it turned out that the waterworks people had dug through 15 cables and it all had to be reattached.
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Peter Noone 🇪🇺🇮🇪
(@PeterNooneComms) reported
from
Worthing, England
Paid @virginmedia £25.95 to watch #JoshuaPulev and the picture is unwatchable. Engineer fix estimate of 11.20pm for an event that starts at 10pm is no use to anyone. #Iwantmymoneyback
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AMBER👑
(@amberjayy16) reported
@virginmedia No they did not. I cancelled following receiving a letter regarding the price increase & I cancelled as advised in the letter & was informed I’d receive a refund. The services were never disconnected as that’s when it transpired that services had been renewed not cancelled
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sentient punctuation
(@KatieXeech) reported
Anyone elses virgin media WiFi down pls help
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Brigantian in Exile
(@Wenxue2222) reported
@virginmedia I will let you know if it is still down in the morning and at that point you probably need to send someone to kick things technically on the ground because they have either broken or forgotten something critical externally.
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citizenA
(@citizen40352359) reported
@virginmedia I still get 'engineers are working , complex issue ' message @Ofcom
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citizenA
(@citizen40352359) reported
@virginmedia I called the number and no response - DM me complaint number
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Euan
(@Spike1478) reported
@virginmedia No, hung up once IVR confirmed the outage. Can I give the effected postcode to you folks and can you get an update?
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AMBER👑
(@amberjayy16) reported
@virginmedia @virginmedia I now have 2 complains open and there’s nothing for me to manage as the first one has not been updated since the 21st February. You need to manage my complaint.
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Sarah Trotter
(@SvT198325) reported
@virginmedia appalling customer service with rude obnoxious managers who are giving your brand a terrible name! Will be moving everything
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Vicki
(@LaNomadita) reported
@virginmedia How can I document your customer service assistant spelling my name wrongly? I have not changed my name.
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Steven Rogers
(@StevenRogersEsq) reported
@virginmedia After clicking that link it takes me to a "fix your landline" page which has some trouble shooting to try but nothing to report an issue