Virgin Media outages and service status in Lancing, England

Problems in the last 24 hours in Lancing, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Lancing, England

The most recent Virgin Media outage reports came from the following cities: Worthing, Brighton, Hove, and Henfield.

City	Problem Type	Report Time
Worthing	TV	2 days ago
Worthing	TV	2 days ago
Brighton	Phone	12 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Lancing, England

Latest outage, problems and issue reports in Lancing and nearby locations:

• 
  Helen Rimmer 💙 🔶️ (@melon_h) reported 1 minute ago from Burgess Hill, England

  @virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.

• 
  Danny Williamson (@Sacto_King_UK) reported 3 minutes ago from Worthing, England

  @virginmedia No. Your staff don’t respond to emails when they come back on shift. I’d like to raise a complaint please. Please escalate this to your supervisor if this is something you can’t do. I’ve been waiting since 14th December. Do you feel this is acceptable customer service?

• 
  Fragile Creatures (@FragileCreature) reported 5 minutes ago from Brighton and Hove, England

  @virginmedia It's your customer service that isn't working. And our broadband router.

• 
  JK (He/him) 💙🏳️‍🌈🇪🇺 & 🏳️‍⚧️ ally (@logically_fuzzy) reported 7 minutes ago from Brighton and Hove, England

  @virginmedia How can you justify me, a service user for 6 years, paying 3x your current 'new customer' tariff Can I disconnect and rejoin at the lower price please?

• 
  Sami Channon (@sami_chanchan) reported 13 minutes ago from Worthing, England

  @virginmedia That’s fine you’ve been much more helpful than the contact centre he was so rude!

• 
  Matt (@mattiem1976) reported 17 minutes ago from Sompting, England

  @virginmedia It's fine I am going to cancel my contract as the offer to retain is disgraceful when compared to offer from others

• 
  Anne Webb (@AnneWebb777) reported 20 minutes ago from Brighton and Hove, England

  @virginmedia Tried it several times - it says there are no issues. Our phone can’t ring out, constant sound of a message being there (intermittent beep) but nothing happens when trying to use it. People can’t hear us when we answer. Bought brand new phones and still the same.

• 
  Danny Williamson (@Sacto_King_UK) reported 23 minutes ago from Worthing, England

  @virginmedia I’ve been promised a call back from Virgin media 6 or 7 times in the last 6 days No one called me back I was told by Virgin Media to raise a complaint, so I did. The lady who took my complaint promised to call me back yesterday She didn’t Worst customer service

• 
  Brian Roe (@indiointernet) reported 25 minutes ago from Brighton and Hove, England

  Thank you @virginmedia you are yet again delivering an unacceptable service! Broadband intermittent, cant work, nothing on a status update, yet an apology on front of the phone message. I've had better connectivity in a Sri Lankan jungle.

• 
  Michelle83mj (@michelle83mj) reported 30 minutes ago from Brighton and Hove, England

  @virginmedia This link doesn't work

• 
  Helen Kellar (@helenkellar) reported 30 minutes ago from Brighton and Hove, England

  @virginmedia been trying to call you for days, left on hold waiting to get through, disconnected multiple times. For last few days you have issues with your line not taking calls. I need to notify you I am ending my contract as moving home. What are my alternatives? #virginmedia

• 
  Gary Pleece (@garypleece) reported 32 minutes ago from Brighton and Hove, England

  @virginmedia Hi, the interruption is ongoing so I’m guessing we have faulty equipment? When I go onto the website it tells me to ‘reset’ which I do and it works for a while then goes wrong again. Can we sort a new router? Is that the issue?

• 
  richard hocking (@rhock1979) reported 33 minutes ago from Shoreham-by-Sea, England

  @virginmedia How can we get money back from this issue or will you credit all the customers who got virgin tv etc due to what happened

• 
  Simon Rusbridge (@SimonRusbridge) reported 33 minutes ago from Worthing, England

  @virginmedia Any idea when issues in BN14 will be fixed?

• 
  Anne Webb (@AnneWebb777) reported 38 minutes ago from Brighton and Hove, England

  @virginmedia That doesn’t help@if I can’t join the forum is it?? How does anyone get through to someone who CAN do something??

• 
  Mark Cherrie (@MarkCherrie) reported 39 minutes ago from Brighton and Hove, England

  So far I’ve had three promised appointments from @virginmedia but sadly three no shows. We’ve had intermittent broadband for about 6 months now and just can’t seem to get the problem fixed.

• 
  Dave Tulley (@Tulley122) reported 44 minutes ago from Worthing, England

  @virginmedia tv not working any help

• 
  Ian Clifford stands with Ukraine 🇺🇦 (@MeMyselfAndLife) reported 49 minutes ago from Brighton and Hove, England

  @HardyShorses @virginmedia Yeah I've had the same experience. I put a formal complaint in with call centre here in Manchester

• 
  Richard Williams (@5waysRichard) reported 50 minutes ago from Brighton and Hove, England

  @virginmedia why would my Virgin internet go down at about 0045 every night ?

• 
  Gary Pleece (@garypleece) reported 52 minutes ago from Brighton and Hove, England

  @virginmedia Engineer Thursday. Not good enough really, had an engineer Saturday, problem still here if not worse, and being told to WFH due to heat. Cannot not be speeded up?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Johnycantdecide (@ladydaveg) reported 6 minutes ago

  Diagnostic tests suck, the myvm app sucks, your ai at the end of the phone can't tell the difference between zero and three and I still can't speak to anyone. Is there anything you can do right? @virginmedia

• 
  Declan Carty (@declancarty) reported 9 minutes ago

  @IrishTimes Perhaps someone like the excellent Patrick Freyne might investigate why, after all these YEARS, Sky subscribers in the ROI cannot get ITV channels, whilst Virgin Media customers have no probs in doing so. Is it still supposed to be a ‘rights’ issue ????

• 
  Frankie Smith (@frankiesmith74) reported 9 minutes ago

  @virginmedia please can someone phone me urgently to deal with the entirely unacceptable service I am receiving from your home mover team. A failed installation on Wednesday and no engineers turning up yesterday or today despite being promised! I can’t get through on the phone

• 
  Peter Miller (@PeteinExeter) reported 9 minutes ago

  @virginmedia 2nd outage in a week in Ztge EX1 area. You are definitely the worse company in the world. Cannot wait till I can cancel my direct debit and new use you again

• 
  Andy🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@shakeyknee) reported 10 minutes ago

  @CheekyVic @virginmedia Their broadband etc is top notch for me tbh, so fast and reliable but when I’ve had an issue their customer service has been truly ******* abysmal, they clearly don’t learn do they?

• 
  Sean Austin 316 (@seanaustin1985) reported 14 minutes ago

  @Johnty14 @virginmedia I worked for VM as a tech and I wasnt one of them but it was common practice by some rltwchs to feather knock so they could put the job off and blame the customer for not being in..

• 
  Paul Green (@pgreen83) reported 15 minutes ago

  @virginmedia just wanted to say. You ignored my last message and my DM. Sent out a replacement box for 360 box that was already working. Red button stopped working (national issue) now my second box isn’t working and internet going down as well. What is going on!!! Fuming here

• 
  Dom Fitches (@DomFitches) reported 15 minutes ago

  @virginmedia incredibly poor customer service. Recently purchased a wifi router which has broken and isn't working and the earliest you can send someone out is Wednesday? To then have a customer service agent try and sell me a "priority" booking service for Monday is appalling.

• 
  Zoe Smith (@ladyspeakerz) reported 18 minutes ago

  This country England a joke even children wouldn’t be as pathetic and immature as you lot Im going straight to the police again I’ve been told the names Ian jones Emma Vicky - Virgin media Laura - Virgin media Cheryl tweedy All criminals and been doing bad bad bad things They have to go to prison My only crime making these badly brought up cold rough chav women jealous I shall be naming names now and going to the police on Tuesday My mum and dad now awake something happening YOUR ***** LITTLE SECRET GETTING EXPOSED YOU NOT GETTING AWAY WITH IT ALL MESSED UP FOR MUCH LONGER YOUR SADISTIC SICK GAME IS OVER YOU SICK DISTURBED TWISTED HORRIBLE PSYCHOPATHIC LOSERS YOU NEED LOCKING UP ALL OF YOU FOR MY SAFETY

• 
  Stephen Maddock (@stephenm68) reported 19 minutes ago

  Day 35 of absolutely no services from @virginmedia and no useful information about when/if the outage in our area will ever get fixed. Let’s hope that @guardian Consumer Champions will look into this - I’ve just written to them. @Ofcom