Virgin Media

Virgin Media Outage Report in Lancing, West Sussex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lancing, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lancing, West Sussex, England 11/30/2025 19:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lancing, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Littlehampton, Brighton, Burgess Hill, Worthing and Hove.

Loading map, please wait...
City Problem Type Report Time
United KingdomLittlehampton TV
United KingdomBrighton E-mail
United KingdomBrighton Internet
United KingdomBrighton TV
United KingdomBrighton Phone
United KingdomLittlehampton Internet

Community Discussion

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Virgin Media Issues Reports Near Lancing, England

Latest outage, problems and issue reports in Lancing and nearby locations:

  • sara_saehasti Sara (@sara_saehasti) reported from Worthing, England

    @virginmedia Did you read the message, I don't want to call or use whats app ad uve spent far too long doing this already. So I'll have to complain in writing then it seems. Shocking service yet again you do not read whta a customer is saying.

  • mattiem1976 Matt (@mattiem1976) reported from Sompting, England

    @virginmedia It's fine I am going to cancel my contract as the offer to retain is disgraceful when compared to offer from others

  • dianepatching Diane Patching (@dianepatching) reported from Shoreham-by-Sea, England

    @virginmedia Can you please advise when I can watch Paramount + through VM? I ring and liaise with your advisors through “Chat” and get told it’s on channel 150. Well it isn’t. No where can I find this channel. No one can offer me any help as to where this channel is located.

  • Sacto_King_UK Danny Williamson (@Sacto_King_UK) reported from Worthing, England

    @virginmedia So you stopped replying to my emails The install team has finally turned up, one week later than the promised date, only to find the team that spent an hour digging up my road, haven’t pulled the cables and therefore cannot complete the install What will you do to help now?

  • Sacto_King_UK Danny Williamson (@Sacto_King_UK) reported from Worthing, England

    @virginmedia I’ve been promised a call back from Virgin media 6 or 7 times in the last 6 days No one called me back I was told by Virgin Media to raise a complaint, so I did. The lady who took my complaint promised to call me back yesterday She didn’t Worst customer service

  • mattiem1976 Matt (@mattiem1976) reported from Sompting, England

    @virginmedia It shouldn't of happened in first place really disappointed in this as I have been a customer over 25 years

  • Sacto_King_UK Danny Williamson (@Sacto_King_UK) reported from Worthing, England

    @virginmedia You’re mistaken. I was in contact with your colleague via email. But they’ve stopped communicating I have raised a complaint, but was promised a call back which didn’t happen Even the Ombudsman have had to stop taking complaints about Virgin Media due to the volume of calls

  • sara_saehasti Sara (@sara_saehasti) reported from Worthing, England

    @virginmedia Honestly I'd rather not as we have called so many times and get different call centres. Get cut off and can never speak to the otmriginal care team. Please can someone call us considering this is part of our compliant

  • wavell_mark Junior (@wavell_mark) reported from Hove, England

    @virginmedia how come after nearly 3 days is my internet not working?? How do I claim compensation for this??

  • Sacto_King_UK Danny Williamson (@Sacto_King_UK) reported from Worthing, England

    @virginmedia Yes I am, we’ve had the pre pull of the cables completed this morning, and are ready for the installation. We’ve not received any box, or anything through the post yet My Complaint Ref: ic-191222-237

  • Sacto_King_UK Danny Williamson (@Sacto_King_UK) reported from Worthing, England

    @virginmedia Don’t you think a courtesy message to say they’re off shift now? All email communication suddenly stopped, with no explanation 2 days ago. And I’m still waiting. I’d like to raise a complaint now please, this has been going on for almost 3 weeks now.

  • Sacto_King_UK Danny Williamson (@Sacto_King_UK) reported from Worthing, England

    @virginmedia With all due respect, saying sorry doesn’t sort anything. I’d much rather you offered some help If I treated a ‘Customer’ in my workplace the same way Virgin Media have treated my family, I’d almost certainly lose my job. The customer service continues to be appalling

  • 5waysRichard Richard Williams (@5waysRichard) reported from Brighton and Hove, England

    @virginmedia why would my Virgin internet go down at about 0045 every night ?

  • mattiem1976 Matt (@mattiem1976) reported from Sompting, England

    @virginmedia Been reaching out for 6hrs on your app and still not resolved a basic problem @TradeStandards

  • Sacto_King_UK Danny Williamson (@Sacto_King_UK) reported from Worthing, England

    @virginmedia No. Your staff don’t respond to emails when they come back on shift. I’d like to raise a complaint please. Please escalate this to your supervisor if this is something you can’t do. I’ve been waiting since 14th December. Do you feel this is acceptable customer service?

  • etinton Elliot Tinton (@etinton) reported from Shoreham-by-Sea, England

    .@virginmedia so how do I get in touch, speak to someone, get issues resolved?? No response anywhere.

  • etinton Elliot Tinton (@etinton) reported from Shoreham-by-Sea, England

    @virginmedia I’d just like to cancel now please. Is there someone I can speak to to arrange?

  • sara_saehasti Sara (@sara_saehasti) reported from Worthing, England

    @virginmedia With all due respect I can't face another encounter via the phone or WhatsApp, far too time consuming. Could you provide me with an actual complaints email address as the online submission doesn't work

  • Sacto_King_UK Danny Williamson (@Sacto_King_UK) reported from Worthing, England

    @virginmedia It’s not working. You’re welcome to call me. I’m quite friendly

  • 5waysRichard Richard Williams (@5waysRichard) reported from Brighton and Hove, England

    @virginmedia Yes it seems to be ok, but I don’t understand why it would be going down every day between midnight and 1am

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jonathanburgeDT Jonathan Burge (@jonathanburgeDT) reported

    @virginmedia My postcode is CM1 7EU. There is no issue with my wife’s phone, also on Virgin! Next you’ll be suggesting a reset, I’ve done all of this. I didn’t have these issues with Three!!

  • woodborobarmpot Dan The Barmpot #KBF (@woodborobarmpot) reported

    @virginmedia Yes, but never mind. Am preparing to take legal action as VM have been nothing but obstructive in this matter

  • CliffeM Matthew Cliffe (@CliffeM) reported

    Really struggling to book an engineer appointment with @virginmedia to fix my elderly parents landline which is their only means of communication with the outside world at the moment. I keep getting cutoff whenever I manage to get through to a member of the customer services team

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment

  • tamarlehmann Tamar Lehmann (@tamarlehmann) reported

    @virginmedia Unsurprisingly it’s past 3pm and still no service. Please provide an updated estimate as still not logged on app or website.

  • fraser_matty matty fraser (@fraser_matty) reported

    @virginmedia Thanks for that I’ve tried calling lots of times can never go through ,I understand it’s holiday time but been trying couple weeks now

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke

  • Hornyletloose David (@Hornyletloose) reported

    @virginmedia And then you tried to give me the same package at a higher price as the deal wasn't available anymore ******* horrendous customer service.

  • connolly_joanna @connolly_joanna (@connolly_joanna) reported

    @virginmedia No it’s nothing showing on your service page . Currently on hold for 40 minutes - don’t you have any staff in?

  • donnawatson76 Donna watson (@donnawatson76) reported

    @virginmedia What possible further detail could you need i gave you my complaint ref and when i received the email, on the response it states you will contact me nit that i will have to spend more time in Que waiting to be told noone is available to answer