Virgin Media Outage Report in Lancing, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing, Burgess Hill and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
||
| Worthing |
TV | |
| Worthing |
Wi-fi | |
| Worthing |
Internet | |
| Brighton |
||
| Brighton |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
-
Warren Ryan Philips
(@Luciddestiny) reported
from
Shoreham-by-Sea, England
@brooktop68 @virginmedia @bridgetmck We’ve turned the Superhub to Modem Mode and picked up separate WiFi routers. Resolved most of our issues immediately and we rarely get drop outs. Invest in a decent router or Mesh, you won’t regret it.
-
🏳️🌈 #SociallyDistancingRick 🏳️🌈
(@richardscovell) reported
from
Brighton and Hove, England
1/4 Customer scam alert: When moving and contacting @virginmedia to transfer your services to your new property, if they cannot provide services there they will apply an early disconnection charge which they will state is in accordance with their Legal Stuff, do not accept this.
-
Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
-
Anne Webb
(@AnneWebb777) reported
from
Brighton and Hove, England
@virginmedia @fawizium Impossible to contact anyone through phone, absolutely dreadful service as per usual. How do you sleep at night? £105.75 this month 🤬🤬
-
Gis (sarah)🇬🇧🏳️🌈🇪🇺🤘
(@gismotigga) reported
from
Hove, England
@TonyMaudsley1 @virginmedia Because they are crap
-
Michael Jones
(@mejones2121) reported
from
Woodingdean, England
@virginmedia no internet or phone line yet again. The worst service from a provider I've ever had. #internet #internetshutdown
-
Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
-
Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
-
Anne Webb
(@AnneWebb777) reported
from
Brighton and Hove, England
@virginmedia Tried it several times - it says there are no issues. Our phone can’t ring out, constant sound of a message being there (intermittent beep) but nothing happens when trying to use it. People can’t hear us when we answer. Bought brand new phones and still the same.
-
chris rose
(@barbados10) reported
from
Shoreham-by-Sea, England
@virginmedia very quick to take £130 per month for services but very slow to fix it when things go wrong let’s check for Sky! #customerservice #unhappycustomer #bringbackRichardBranson
-
Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
-
Churchlard
(@churchlard) reported
from
Sompting, England
@virginmedia @52marathonman Now have to wait until 19th July, absolute rubbish, apparently they had no contact details for me, yet had sent me 17 emails and a similar number of texts! Appalling service, so much for being new business!
-
Churchlard
(@churchlard) reported
from
Sompting, England
@virginmedia @52marathonman They are useless, had an installation due on Wednesday of this week, they emailed me Wednesday morning to say they couldn’t instal as they had been unable to gain access on Monday. Never did they mention needing access on Monday, and I was home all day and no one rang bell!!
-
Ellie Cole 🐆
(@GrassHoppus) reported
from
Hove, England
@virginmedia how can you charge a disconnection fee for a service I never renewed and disconnected the day my contract ended? Absolutely ridiculous and I'm still being charged for the contract I never renewed!
-
Anne Webb
(@AnneWebb777) reported
from
Brighton and Hove, England
@virginmedia @KikeKD 150 NOT WORKING FROM ANY PHONE
-
Anne Webb
(@AnneWebb777) reported
from
Brighton and Hove, England
@virginmedia That doesn’t help@if I can’t join the forum is it?? How does anyone get through to someone who CAN do something??
-
Anne Webb
(@AnneWebb777) reported
from
Brighton and Hove, England
@virginmedia no landline for weeks and impossible to report. Sick of your company. Can’t even get through to CANCEL contract £105.75 this month maybe you will get in touch if I cancel next payment 🤬🤬
-
🏳️🌈 #SociallyDistancingRick 🏳️🌈
(@richardscovell) reported
from
Brighton and Hove, England
3/4 T&Cs: Moving home outside of or within the Virgin Media Network service area “If you move within our service area, we cannot guarantee to provide you services, if we are unable to provide services, then you can cancel and you will not need to pay an early disconnection fee”
-
Michael Jones
(@mejones2121) reported
from
Woodingdean, England
@virginmedia Absolute rubbish. I pay a premium for super fast broadband and it buffers during Streaming plus I've had no internet or phone line all day YET AGAIN. #internet #broadband #poor service
-
Brian Roe
(@MrBrianRoe) reported
from
Brighton and Hove, England
@virginmedia your DNS TTL (a web server change time to live) is probably the worst on earth. My new website works everywhere in the world other than on #virginmedia broadband. You absolutely suck, big time. Crock of shite.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
billeigh
(@billeighhh) reported
@virginmedia @hadders4510 Are you? Because I’m in CT8 it’s now 7am the next day and im still unable to use your services. Used the service checker which says there’s no issues in my area but there clearly is. Hasn’t been working since early yesterday
-
🇬🇧 Harry
(@Firetruck_125) reported
@dyarikku @virginmedia If you do need switch avoid Sky too Id reckon. I race with Americans and nearly every day, without fail, I get a short drop at around 3am which just so happens to be smack bang in the middle of said races with Americans
-
Jonathan Santos
(@jonathansds) reported
@virginmedia put yourself together and fix up your mess! A LOT OF PEOPLE TRYING TO CONNECT WITH THEIR FAMILY ABROAD!! It's CHRISTMAS FFS! 🤬🤬 I'm 100% swapping to @eir @vodafone or any other! Any suggestions on my new broadband provider? 😒
-
🎄 Ellie Krampus 🎄
(@elliek_eats) reported
Anyone had connection issues with their PlayStation after getting the Virgin Hub 5? Wifi speeds are a joke on both my PS4 and PC ever since it was installed. What’s going on @virginmedia?
-
L L
(@leni_lava) reported
Virgin media - has worked well - for most of the pandemic - but there was a problem recently
-
M&A 🇺🇸🇬🇧
(@Semidevious) reported
@shannon_snell @virginmedia My @virginmedia email has been unavailable for 2 days, asking me to enter a password, are you telling me I have to now reset my password to retrieve my mail? Why can’t you just post a statement saying you’re having problems??
-
Cary Wright
(@CaryAWright) reported
from
Margate, England
@virginmedia not had internet, for 24 hours. I spoke to customer services at 18:00 who “guaranteed it would be fixed by 21:25” I checked this 3 times as, at that point, I could arrange alternatives to finish work for Xmas. Now I can’t and still have no internet. Appalling!
-
Thomas Kemp
(@diagonalline) reported
@virginmedia the internet is still down in Merton Park even though the status now says it’s fixed. Any ETA on it being sorted…
-
شكيل
(@5h4kil) reported
@virginmedia I left you guys after decades. Your support fell apart when the call centre abroad lied and seemed to enjoy dishing out 3rd rate service. Thankfully BT does a way better job👍🏻
-
LauraHaythornthwaite
(@Hepps_Laura) reported
Imagine your @virginmedia engineer parks up outside your house then decides to drive off without coming to your door. Then having to pay the price by being without service for an entire week over Xmas. Promises the manager will call back yet still waiting after 2 days. Thanks NOT