Virgin Media Outage Report in Lancing, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Brighton, Burgess Hill and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
Internet | |
| Brighton |
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| Brighton |
||
| Brighton |
Internet | |
| Brighton |
Internet | |
| Burgess Hill |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
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Anne Webb
(@AnneWebb777) reported
from
Brighton and Hove, England
@virginmedia Tried it several times - it says there are no issues. Our phone can’t ring out, constant sound of a message being there (intermittent beep) but nothing happens when trying to use it. People can’t hear us when we answer. Bought brand new phones and still the same.
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Anne Webb
(@AnneWebb777) reported
from
Brighton and Hove, England
@virginmedia @KikeKD 150 NOT WORKING FROM ANY PHONE
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Michael Jones
(@mejones2121) reported
from
Woodingdean, England
@virginmedia no internet or phone line yet again. The worst service from a provider I've ever had. #internet #internetshutdown
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Michael Jones
(@mejones2121) reported
from
Woodingdean, England
@virginmedia Absolute rubbish. I pay a premium for super fast broadband and it buffers during Streaming plus I've had no internet or phone line all day YET AGAIN. #internet #broadband #poor service
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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Churchlard
(@churchlard) reported
from
Sompting, England
@virginmedia @52marathonman Now have to wait until 19th July, absolute rubbish, apparently they had no contact details for me, yet had sent me 17 emails and a similar number of texts! Appalling service, so much for being new business!
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Brian Roe
(@MrBrianRoe) reported
from
Brighton and Hove, England
@virginmedia your DNS TTL (a web server change time to live) is probably the worst on earth. My new website works everywhere in the world other than on #virginmedia broadband. You absolutely suck, big time. Crock of shite.
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🏳️🌈 #SociallyDistancingRick 🏳️🌈
(@richardscovell) reported
from
Brighton and Hove, England
3/4 T&Cs: Moving home outside of or within the Virgin Media Network service area “If you move within our service area, we cannot guarantee to provide you services, if we are unable to provide services, then you can cancel and you will not need to pay an early disconnection fee”
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🏳️🌈 #SociallyDistancingRick 🏳️🌈
(@richardscovell) reported
from
Brighton and Hove, England
1/4 Customer scam alert: When moving and contacting @virginmedia to transfer your services to your new property, if they cannot provide services there they will apply an early disconnection charge which they will state is in accordance with their Legal Stuff, do not accept this.
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Warren Ryan Philips
(@Luciddestiny) reported
from
Shoreham-by-Sea, England
@brooktop68 @virginmedia @bridgetmck We’ve turned the Superhub to Modem Mode and picked up separate WiFi routers. Resolved most of our issues immediately and we rarely get drop outs. Invest in a decent router or Mesh, you won’t regret it.
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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Ellie Cole 🐆
(@GrassHoppus) reported
from
Hove, England
@virginmedia how can you charge a disconnection fee for a service I never renewed and disconnected the day my contract ended? Absolutely ridiculous and I'm still being charged for the contract I never renewed!
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Anne Webb
(@AnneWebb777) reported
from
Brighton and Hove, England
@virginmedia That doesn’t help@if I can’t join the forum is it?? How does anyone get through to someone who CAN do something??
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Churchlard
(@churchlard) reported
from
Sompting, England
@virginmedia @52marathonman They are useless, had an installation due on Wednesday of this week, they emailed me Wednesday morning to say they couldn’t instal as they had been unable to gain access on Monday. Never did they mention needing access on Monday, and I was home all day and no one rang bell!!
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Anne Webb
(@AnneWebb777) reported
from
Brighton and Hove, England
@virginmedia no landline for weeks and impossible to report. Sick of your company. Can’t even get through to CANCEL contract £105.75 this month maybe you will get in touch if I cancel next payment 🤬🤬
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Anne Webb
(@AnneWebb777) reported
from
Brighton and Hove, England
@virginmedia @fawizium Impossible to contact anyone through phone, absolutely dreadful service as per usual. How do you sleep at night? £105.75 this month 🤬🤬
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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Anne Webb
(@AnneWebb777) reported
from
Brighton and Hove, England
@virginmedia @briamjam Here to help??? Is this a joke?
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
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chris rose
(@barbados10) reported
from
Shoreham-by-Sea, England
@virginmedia very quick to take £130 per month for services but very slow to fix it when things go wrong let’s check for Sky! #customerservice #unhappycustomer #bringbackRichardBranson
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Brown
(@AndyBrown55) reported
@virginmedia Down again this evening, words fail me, please can someone take accountability and tell the residents in this area what Virgin are going to do to fix this and how they are going to compensate us?
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Haley
(@halesabailsa) reported
@virginmedia I have raised 4 complaints over the phone and none are on your complaints link online. Any ideas how to complain and actually get you to register it now as I’ve also complained on here too but nobody wants to register this. First complaint made 3rd March.
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Iestyn 🏴
(@iestynrl) reported
@virginmedia Hello, what is your official complaints channel please? I formally notified your Complaints Dept of a Complaint about diabolical Broadband back in January & I’ve still not received a reply! I’m paying £70 a month for utter, utter rubbish! My red no is: C-1201213260
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Lauren Reynolds
(@lreynoldsx) reported
SICK to death of @virginmedia. Finally today spoke to a lovely lad - 3rd time trying to sort a package out - eventually got sorted, and now it’s gone down. I CANNOT be ****** anymore!! Get me onto @skytv NOW
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Alex Sutherland
(@AlexSut64230979) reported
@virginmedia I asked for it to be raised as a complaint on my call tonight so let's see if anyone contacts me. If they don't then despite being a VM customer for over 2 decades i'm leaving. Not how I expect to be treated by VM.
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Egalitarian Society
(@egalitarianite) reported
@virginmedia Intermittent internet speeds. I've just done a 12 hour shift and want to chill out and watch Netflix without any issues, but your service is giving me half or no internet at random times. I've reset my hub, same issue. #virginmediadown
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Wave Master
(@wavyboysmith) reported
Nobody ever get @virginmedia (Mobile Uk) ever, most incompetent service you will ever experience been waiting 5 days to have a simple matter resolved promised multiple call backs and received not one appalling customer service
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Alex Sutherland
(@AlexSut64230979) reported
@virginmedia I am having wifi issues at home. Called you guys on sat and had an engineer booked for 4-7 today. I had to change my working day to accommodate then no engineer! Call 150 to be told you are not allowed to book engineers due to restrictions! Someone is lying!
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David shore
(@das2112a) reported
@SkyHelpTeam Never mind! Looks like a switch back to Virgin Media on the cards.
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Jordan Green
(@Greeny1911) reported
@virginmedia my wired connection is being affected every evening by constant disconnects from the internet whilst my wifi remains fine. I’ve eliminated all other possibilities. It’s not my PC, it’s not my cable. So I’m guessing it’s your awful superhub 3.0 any suggestions