Virgin Media Outage Report in Lancing, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Burgess Hill and Brighton.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
Internet | |
| Burgess Hill |
Wi-fi | |
| Brighton |
Internet | |
| Brighton |
Internet | |
| Worthing |
Internet | |
| Brighton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
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Jonathan 🏳️🌈🇪🇺 & 🏳️⚧️ ally (he/him)
(@logically_fuzzy) reported
from
Brighton and Hove, England
@maecoloma8 @virginmedia It's awful, I'm in a basement flat so only get 4g if I sit by the window!
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Jonathan 🏳️🌈🇪🇺 & 🏳️⚧️ ally (he/him)
(@logically_fuzzy) reported
from
Brighton and Hove, England
@virginmedia no WiFi, phone or TV in Brighton BN2 Causing major problems with work What's the problem and when can it be fixed? I can't afford to miss any more work
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia getting 17gb download speed on 100gb service ??? Surely this isn't correct I should of stated with sky
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Jonathan 🏳️🌈🇪🇺 & 🏳️⚧️ ally (he/him)
(@logically_fuzzy) reported
from
Brighton and Hove, England
@maecoloma8 @virginmedia @richardbranson I've lost a whole day's work, losing a lot of income, any more info on the Brighton outage?
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Fragile Creatures
(@FragileCreature) reported
from
Brighton and Hove, England
@virginmedia It's your customer service that isn't working. And our broadband router.
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Sara
(@sara_saehasti) reported
from
Worthing, England
@virginmedia please can I have the UK customer services number as gathering inconsistent information from the general call centre and I am losing faith
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Helen Kellar
(@helenkellar) reported
from
Brighton and Hove, England
@virginmedia been trying to call you for days, left on hold waiting to get through, disconnected multiple times. For last few days you have issues with your line not taking calls. I need to notify you I am ending my contract as moving home. What are my alternatives? #virginmedia
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Ian Clifford stands with Ukraine 🇺🇦
(@MeMyselfAndLife) reported
from
Brighton and Hove, England
@HardyShorses @virginmedia Yeah I've had the same experience. I put a formal complaint in with call centre here in Manchester
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Simon Rusbridge
(@SimonRusbridge) reported
from
Worthing, England
@virginmedia Any idea when issues in BN14 will be fixed?
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Sami Channon
(@sami_chanchan) reported
from
Brighton and Hove, England
@Ofcom @virginmedia Amazing thank you. I think I am getting somewhere with virgins Twitter team but there phone staff refused to escalate my complaint to a manager several times and then insisted on a call back which will apparently take 72 hours
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Keri Kennedy
(@beadyface) reported
from
Hove, England
@virginmedia It didn’t work, box was reset, tried to use online help, still not working.
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RJ Buddha
(@INEya_veganfood) reported
from
Brighton and Hove, England
@KarenWolman @virginmedia absolutely horrendous customer service.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Hi, the interruption is ongoing so I’m guessing we have faulty equipment? When I go onto the website it tells me to ‘reset’ which I do and it works for a while then goes wrong again. Can we sort a new router? Is that the issue?
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RJ Buddha
(@INEya_veganfood) reported
from
Brighton and Hove, England
@virginmedia crisis with 50%+ increase in monthly costs for no reason. No increase in service, no additional benefits - nothing! Then an horrendous contact centre service.
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Siobhan Fitzgerald-Gibson
(@esjexe) reported
from
Hove, England
@virginmedia Intermittent broadband service for 24 hours, no contact or apology, and when I called your customer service rep said it wasn't on the status page because "it only affects 25% of customers." Your company should be up in front of Ofcom.
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Simon Rusbridge
(@SimonRusbridge) reported
from
Worthing, England
@virginmedia tv and WiFi down in BN14?
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Fragile Creatures
(@FragileCreature) reported
from
Brighton and Hove, England
I've been waiting 2+ hours for a response over WhatsApp from @virginmedia 3 hours since first trying to reach them with Broadband down. Can't work, starting to think they just don't employ any staff. Second time I've had negligent service from them. Looking elsewhere asap.
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Fragile Creatures
(@FragileCreature) reported
from
Brighton and Hove, England
@virginmedia We already know there aren't problems in the area. I'm complaining about a lack of customer support staff and you send us to an automated line! Ridiculous.
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Angel sirius
(@Angelsirius1) reported
from
Worthing, England
@virginmedia hi my box has code c233, i call only spoke to a computer which said it was sending a signal to mu box 30 mins later still no action.
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Dave Tulley
(@Tulley122) reported
from
Worthing, England
@virginmedia tv not working any help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Peter Vernon
(@MrPeterVernon2) reported
@virginmedia Hi, I finally got an advisor this morning who couldn't help so put me through to another, who sent me an email to reset my password, that didn't work so he said he'd send another and to wait a while before trying it. I've not received a second email, when I've tried to message
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Paul Conner
(@Paul_J_Conner) reported
Was with Sky for 30+ years. Been with @virginmedia a few weeks. Happy with the broadband and tv package but can not believe how slow and difficult their customer service is!! Couldn’t even get my 1st bill correct. Days of chat and on hold for hours.
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A Bloke With A Camera
(@Kenny_B63) reported
@virginmedia please dm me, my 86 year mother is without tv/broadband. And your telephone support is diabolical. Also how's she supposed to get online help with no broadband!!
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Adam Cook
(@CookstarCook) reported
@virginmedia No outages currently. But that will soon change. I work from home for the NHS and I have had to manage with several outages in core business hours. One outage was on and off for 2 days, then repeated. I want a formal complaint raised for poor service. @skytv were far better!
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BTR
(@BrianRainey5) reported
@virginmedia We finally got through on Fri morn but only after several attempts of trying & navigating the ridiculously long option system. We had no access to TV at the weekend which is not good enough. Hopefully we will be reimbursed for the loss of service. Box has hopefully arrived today!
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TheTinnedTuna
(@TheTinnedTuna) reported
@virginmedia Hi, my broadband came back online around 11am this morning having been off since around 3pm yesterday, late on yesterday I did get to the service page but showed no issues and even after several reboots I had no connection, then around 11am today it was back without warning.
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Goutam
(@Goutam54206511) reported
@virginmedia We have been calling 0345 454 1111 for past 2 years and have no success.. I made that clear on my first tweet. Is this your customer service @vmbusinesshelp @richardbranson
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ScottishRebel67
(@scottishrebel67) reported
@virginmedia @virginmedia i am a streamer on twitch, every time i go live i am being hit offline with a denial of service. I wish i could change my virgin media assigned ip address but it is very sticky
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Rachel Marshall
(@rachelm4904) reported
@virginmedia Yes,still have the same fault. The test we can run on the website tells me there is a technical problem with the box. I was told a few weeks back that I would need a new box if the problem continued. Finding it impossible to speak to @virginmedia
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Carina Ratcliffe
(@carinaratcliffe) reported
@virginmedia Yes there is a known service issue. On my third day with you. I had a year with BT and nothing. This is just ridiculous. It has impacted my work so much today.