Virgin Media Outage Report in Lancing, West Sussex, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Burgess Hill and Brighton.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
Internet | |
| Burgess Hill |
Wi-fi | |
| Brighton |
Internet | |
| Brighton |
Internet | |
| Worthing |
Internet | |
| Brighton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia I’ve been promised a call back from Virgin media 6 or 7 times in the last 6 days No one called me back I was told by Virgin Media to raise a complaint, so I did. The lady who took my complaint promised to call me back yesterday She didn’t Worst customer service
-
Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia It's fine I am going to cancel my contract as the offer to retain is disgraceful when compared to offer from others
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia It’s not working. You’re welcome to call me. I’m quite friendly
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Why? I’ve called over 20 times now. I’ve been promised call backs that never happen I put in a complaint that promised a call back that didn’t happen The pre install team turned up, I fed them and gave the cuppas, they dug up the road but didn’t pull the cable. What next?
-
OldFootballProgramme
(@oldfootballprog) reported
from
Worthing District, England
@virginmedia bloody hell Virgin sort your broadband out, down at 6am now down for 25 mins so far, are you being attacked as it all seems very weird to me ?
-
Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia It shouldn't of happened in first place really disappointed in this as I have been a customer over 25 years
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Don’t you think a courtesy message to say they’re off shift now? All email communication suddenly stopped, with no explanation 2 days ago. And I’m still waiting. I’d like to raise a complaint now please, this has been going on for almost 3 weeks now.
-
OldFootballProgramme
(@oldfootballprog) reported
from
Worthing District, England
@virginmedia Worthing BN11 seems to be down
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia You’re mistaken. I was in contact with your colleague via email. But they’ve stopped communicating I have raised a complaint, but was promised a call back which didn’t happen Even the Ombudsman have had to stop taking complaints about Virgin Media due to the volume of calls
-
Diane Patching
(@dianepatching) reported
from
Shoreham-by-Sea, England
@virginmedia Can you please advise when I can watch Paramount + through VM? I ring and liaise with your advisors through “Chat” and get told it’s on channel 150. Well it isn’t. No where can I find this channel. No one can offer me any help as to where this channel is located.
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Yes I am, we’ve had the pre pull of the cables completed this morning, and are ready for the installation. We’ve not received any box, or anything through the post yet My Complaint Ref: ic-191222-237
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia But I’ve been in touch with the phone teams, they can’t or don’t do anything’s. At all. The Social Team were in contact via email, but finish their shift, and don’t tell me. Then don’t get back in contact, or pass me on to a colleague. It’s terrible customer service
-
Becci Cohen
(@BecciCohen) reported
from
Worthing District, England
It must have been a bad day for the #virginmedia social media team. I’m one of those affected by the outages today, but I bet my day’s been better than theirs!
-
Natalie Hills
(@NatalieAHills) reported
from
Hove, England
My boyfriend has been trying to cancel his @virginmedia account since September when his contract came to an end, and to this day he is still on the phone to them trying to disconnect his broadband. Worst company and customer service I’ve ever had to witness.
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia So you stopped replying to my emails The install team has finally turned up, one week later than the promised date, only to find the team that spent an hour digging up my road, haven’t pulled the cables and therefore cannot complete the install What will you do to help now?
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia No. Your staff don’t respond to emails when they come back on shift. I’d like to raise a complaint please. Please escalate this to your supervisor if this is something you can’t do. I’ve been waiting since 14th December. Do you feel this is acceptable customer service?
-
Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia With all due respect, saying sorry doesn’t sort anything. I’d much rather you offered some help If I treated a ‘Customer’ in my workplace the same way Virgin Media have treated my family, I’d almost certainly lose my job. The customer service continues to be appalling
-
Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia Been reaching out for 6hrs on your app and still not resolved a basic problem @TradeStandards
-
Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia how do I simply cancel my account on a chosen date? It seems impossible to arrange this on your website or app.
-
damien hills
(@dhillsalbion) reported
from
Brighton and Hove, England
@virginmedia It says no issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Anna Richmond
(@anna_woolhouse) reported
@virginmedia Ah I haven’t spoken to anyone yet who seems like they are available to give extra time. One of the main problems is how long it has taken - firstly to get through to someone and then secondly to deal with the issues.
-
Bhersy Magtultol
(@BhersyM) reported
@virginmedia @virginmedia of course not tried again last night another hour of my life I can never get back iv tried opening a formal complaint I'm at a lost at this point
-
arnoldpalmer48
(@arnoldpalmer48) reported
@virginmedia Virgin Media hub 3. I’ve done the online checks and I’ve tried resetting it (on and off) and factory reset. The light is white when it’s not working. It doesn’t matter if you are sitting right next to it or metres away. Same problem
-
Loren Jay Mulligan
(@lorennnjay) reported
@virginmedia I understand they’re not instant but every time you close I have to start the security process again! It’s ridiculous so I did 9hrs of backwards and forwards yesterday to have to start all over again today. Absolutely terrible customer service.
-
Mo J
(@A_J_500) reported
@virginmedia 2-3 hours waiting time on your live chat is that some sort of joke? Phone support is non-existent too. I’m already regretting switching to you. 😡
-
Charlotte Madden
(@Clfmadden) reported
@virginmedia Been trying to contact you via web form, phone and WhatsApp for a week. Have WhatsAppd every day since Saturday. I just want to cancel!!!!
-
Anna Richmond
(@anna_woolhouse) reported
@virginmedia No calling is the only option my mum can use - but it’s very difficult. So please can you tell me what extra support you can offer when using your phone customer service?
-
janis monty
(@MontyJanis) reported
@virginmedia I have been without WIFI for 10 days now and your engineer did not turn up on Saturday afternoon or yesterday, I took a day off work without pay and after 3 calls still not sure what’s happening. Please help me resolve this problem!
-
Richard Thorpe
(@RThorpe1981) reported
@virginmedia Same. I've got less than my Internet speed and still no tv service. Some people I spoke to online who has had same issues say the wrong box has been selected on my account hence why the 360 i got won't work. I turned it all off over night Inc Internet. Turned on again and same.
-
Dave Smart
(@DSmart_PEteach) reported
@virginmedia we only have 2G internet coming from hub. No 5G. We have restarted router. No problems reported in area. Wife works for NHS from home and we need the 5G.