Virgin Media Outage Report in Lancing, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Burgess Hill and Brighton.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
Internet | |
| Burgess Hill |
Wi-fi | |
| Brighton |
Internet | |
| Brighton |
Internet | |
| Worthing |
Internet | |
| Brighton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
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Leon Valentine
(@Genji_bow) reported
from
Brighton and Hove, England
@virginmedia I’m loosing connection and having issues ie dns issues....I have restarted all of my equipment. Isn’t there preventative actions you can do to stop ddos issues to other customers
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Patrick Woodward
(@pwvoiceovers) reported
from
Worthing, England
@virginmedia bb seems to be back now! Hopefully just a glitch. Service status website still down tho. Says 'oops, something's wrong'
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
Just realised my direct debit goes out today. But your department that deals with taking payments hasn’t been down for the last 4 days. Funny that 😬 @virginmedia
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David McDonagh
(@davmcdngh) reported
from
Hove, England
@virginmedia I appreciate your response but I did get through to an agent and the response I got was quite frankly appalling. The only thing that link says is there is a problem with using the app. This is a problem that has now been going on for weeks
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Patricia 💜
(@Mamafish_TW) reported
from
Hove, England
@virginmedia Unfortunately the first member of staff disconnected our call then the second member was fairly rude so I think it’s time for me to move on and get better service and something I can afford, I’ve been trying for the past year to get a better deal but never got more than this.
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Dan Garrett
(@dan_garrett1) reported
from
Hove, England
@virginmedia @MoneyTelegraph Furious right now. 12 different failings by virgin media. Call centre refusal to escalate my complaint. Hung up on twice. No human compassion. Just keep quoting from their script. Completely unacceptable. #poorcustomerservice
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
I feel like all I do is ring big companies up constantly to be fobbed off about their terrible service & amounts of money they’re taking off me for that service. It’s a joke. @virginmedia and @SSE Im talking about you.Joke both of you 😡. #pissedoff #anotherdaywithnotvorinternet
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
Well done @virginmedia, everything down again and I’m told 24-48 hours until it’s fixed. On the opening weekend of the new premier league season. Magic 🙄😤
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Patricia 💜
(@Mamafish_TW) reported
from
Hove, England
@virginmedia absolutely shocking that as a customer since 2012 out of contract since 2014 decided to tackle the £130+ a month bill only to be told we can knock off £10 but increase your broadband is the only offer you can make to keep me with you. Time to move on
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Tony Woodley
(@zimoza90) reported
from
Burgess Hill, England
@virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia Done all of this, nothing works, the check my status is useless as it says there’s no broadband issues but when I ring up I’m told there is.
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia I just want someone out to check my equipment and sort it. No one else I know nearby who has virgin are having half as many issues as we are. You’ve got my money now come and sort my problem out. It’s been 4 days!
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Mark
(@peel_acres) reported
from
Brighton and Hove, England
@virginmedia Yeah, it's a known issue and you are working on it but Cricket World Cup Final, British Grand Prix, Wimbledon Men's Singles Final, Tour de France! Aaaargh!
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ЯTV
(@RelentlesssTV) reported
from
Brighton and Hove, England
@rachhgoeslive @virginmedia That's a shame :( & yh i have sams issues. I wanna talk to someone else to lol
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia A few hours I understand but 4 days and counting is not on. No one seems to be able to give a reliable account of what the actual problem is and when it will be sorted. Just fobbed off constantly. You’ve probably been the most helpful so far.
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@tanyabyrne @virginmedia Exactly this. I completely accept that emergency work cannot be helped and has to be done as soon as required, but scheduled improvement work should be different. It's not okay to just cut people off without notice and then make out it's an outage.
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia It’s broadband and tv. All I can do is watch recorded shows. Can’t even get bbc itv etc. All I’m told is there’s a complex problem in the area but other people I know seem to have problems with either the tv or internet and nowhere as bad as ours. Extremely frustrating
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia Ordering my phones was a absolute credit to your company gave excellent customer service
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Dan Garrett
(@dan_garrett1) reported
from
Hove, England
266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil George Fay
(@Faymondo73) reported
@virginmedia lost internet here in Liverpool 17. Any known problems ?
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KrazyKiwi
(@SharonMC68) reported
@virginmedia Yes we have done that already but pointless if we have no connection... when we have connection signal strength is great
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Michelle
(@msb1302) reported
@RiaBlackmore @virginmedia I agree. They are awful. We are lucky if we go 1 day without some problem with them. Its not acceptable when we are paying for a good decent amount of MB each month. Time to change I think.
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linah
(@linahb) reported
Worst customer service award goes to... *drum rolls* @virginmedia ! 👏👏 No online service, waiting 1hour + on the phone for the "team" to not even answer.
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Speak the truth
(@keshvji) reported
@virginmedia Seems you don't want help how many customers login pages do you have!
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Aidan Minter
(@Alliedagent) reported
@virginmedia Both PlayStations in the house can no longer connect online, Netflix buffering, internet dropping in and out, rebooted twice, problems still exist.
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Hannah Beattie
(@HannahDuBeBo) reported
@virginmedia They either reboot or tell me to. I’ve got a booster as it’s been terrible service since I moved in in October 2020, I’ve know increased the broadband package at a cost and still terrible. My daughter works from home for a government department and has missed important meetings!
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sidge
(@psidgwick) reported
@virginmedia Ran through the same bloody checks &took the s/n of both boxes for the millionth time. Can’t do out. A manager will ring us by the end of the day. 1hr phone call again & got off the phone with them about 15mins ago. Engineer called Mike came out & checked all ok. Account problem
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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it'sonlyme
(@DobieNiki) reported
@virginmedia Always having the issues. Put it this way we have an ethernet cable in my son's ps4 downstairs in his room and we have to use one upstairs too! And even at that it's still crap. Last night watching the @wwe we had an ethenet cable in the laptop and it cut us