Virgin Media Outage Report in Lancing, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Burgess Hill, Worthing, Brighton and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Burgess Hill |
Internet | |
| Worthing |
TV | |
| Burgess Hill |
Phone | |
| Brighton |
Internet | |
| Shoreham-by-Sea |
Internet | |
| Burgess Hill |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.
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ABCOM - IT Solutions
(@abcomuk) reported
from
Burgess Hill, England
@virginmedia 40 minutes on the phone to tech support and still no one is answering... where is the uk broadband help desk please?
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🏳️🌈 #SociallyDistancingRick 🏳️🌈
(@richardscovell) reported
from
Brighton and Hove, England
Just experienced #unethical behaviour from @virginmedia #coercing a customer, accept £20 and close a complaint or you can take it further and not accept the £20. Failure to be transparent and communicate effectively across all departments about charges #poorcustomerservice
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Tracy S
(@flowersxxx) reported
from
Hove, England
@virginmedia no internet I'm in the bn3 area any help please.?
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@megyesischwartz
(@schstsc1) reported
from
Brighton and Hove, England
@virginmedia 45 minutes to get through to a person. Told them I wanted to leave. They put me on hold and cut me off! Goodbye Virgin - Hello Sky (the @skytv package is £70 cheaper). @virginmedia customer service is a disgrace
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BradleyGeorge2001
(@Bradley16535324) reported
from
Brighton and Hove, England
@virginmedia RIGHT SERIOUSLY YOU NEED TO SORT OUT YOU INTERNET THAT YOUR PROVIDING BECAUSE IT IS AN ABSOLUTE EMBARRASSMENT, it is a waste of money paying for this appalling service we are receiving you don’t Evan deserve a half star review. SORT IT OUT AND SORT IT OUT NOW!!!!
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia It was a call and it wasn’t easy to hear what they were saying. Something about having detected that my internet was slow when doing online banking. It sounded very much like the “We are from BT open reach” scam so I said I would call them back.
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Niki hardcore
(@NicholaHarcourt) reported
from
Shoreham-by-Sea, England
@virginmedia absolutely disgusted with the service
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Vicky Nangle
(@VictoriaNangle) reported
from
Brighton and Hove, England
@virginmedia After over 3 hours and on my 3rd agent I managed to report it. The call was a scam, saying that my wifi was too slow and trying to get to my laptop. When I twigged and refused they became abusive and threatened physical abuse.
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JUMPSTART
(@JumpstartUK) reported
from
Sompting, England
9am on Thursday morning. Day one of second lockdown. Virgin Media is down. #virginmedia @virginmedia get it sorted. I’m in Worthing.
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Carole Paton
(@CarolePaton) reported
from
Brighton and Hove, England
@virginmedia Hi, I eventually got a human to speak to after a very dodgy response to my tweets asking for all my bank details. Issue sorted.
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia hi, an engineer called out of the blue and claimed to be from Virgin Media working on my broadband. How can I tell if it’s not a scam? And if it’s not, how do I reach him? He gave the general customer service number
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Vicky Nangle
(@VictoriaNangle) reported
from
Brighton and Hove, England
@virginmedia I’ve been trying to message with your help section for 3 hours now - had 2 agents introduce themselves then disappear. All I want to do is let them know the details of someone pretending to be Virgin who tried to scam me then threatened me this morning. Not good.
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Steve Twist
(@TwistieTalk) reported
from
Hove, England
@virginmedia What's the best time to contact your Customer Service team?
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
Hello @virginmedia WiFi down in BN1. Send help. Don’t know if you’ve noticed but we’ve been asked to WFH. Current stays: unable to.
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Mark Ford
(@fordie) reported
from
West Worthing, England
Anyone else in BN12 having broadband issues on @virginmedia?
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Just back up after 4 hours down...
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STun
(@DrSTun) reported
from
Hove, England
@virginmedia please help. Saying the password to login to my WiFi is incorrect. But it's not. Please help.
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.
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Jonathan O'Keeffe
(@RGNJonathan) reported
from
Brighton and Hove, England
@virginmedia Don’t have an Ethernet cables. My phone actually uses 5G if signal is weak so it was likely my data not WiFi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pep Simax
(@SimaxPep) reported
@virginmedia Thanks for your response. Unfortunately it’s really not good enough and I know others have had the same issue about not being told. Your sales person convinced us to stay but didn’t at any point tell us about the recordings being wiped. We should have gone to Sky
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janet jalil
(@hannah1281) reported
@virginmedia Shocking lack of customer service from Virgin Media today. I have been on hold for 58 minutes to speak to someone about the appalling low speeds I am getting on fibre broadband. Simply not good enough! Will be changing my provider after 8 years!
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Joe Chip
(@joe_ch1p) reported
@virginmedia @BIG_McQuill You saying down detector isn't reliable is like Boris Johnson saying Michael Gove is a liar. It might be true or it might not but we're all still screwed.
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Sam West
(@SamWest63) reported
@virginmedia It’s absolutely shocking as a customer I can’t get any help from Virgin Media. I’ve tried contacting customer services and they aren’t accepting any calls due to high volume of calls and demands. Their online chat doesn’t respond to customers either.
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Triple G Unit
(@caflyergirl) reported
@virginmedia we are moving abroad and I'm trying to arrange cancelling our service AND returning our equipment. Online chat feature not working & I've been on hold for over 30 minutes by phone. Is there an easier way to do this?
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Ang Duffy
(@AngDuffy1) reported
@virginmedia are there issues in postcode area Sa1?
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Harry
(@Harryafc) reported
@virginmedia nothing! just click for help and lvie chat i cant do anything
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Luke Voce
(@LukeVocey) reported
@virginmedia been on hold to customer services for over 30 minutes now. why? #customerservice
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Lisa 🌸 #Freeple 💜
(@lisa_cara19) reported
@virginmedia Two months of constant calls and emails and still no resolution. Promise a call back but never do, all I am trying to do is upgrade!
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mumrah
(@unstoppable_85) reported
@virginmedia been lied to by agents over chat service, have proof. Suddenly your chat service is not responding as i want to escalate & now an hour on the phone with an incompetent advisor who has been searching for a manager for an hour. Need contact before i get legal advice