Virgin Media Outage Report in Lancing, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 01: Problems at Virgin Media
Virgin Media is having issues since 01:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Brighton and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
Internet | |
| Brighton |
TV | |
| Brighton |
Total Blackout | |
| Worthing |
||
| Brighton |
TV | |
| Worthing |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
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Another Runner
(@AnotherRunHQ) reported
from
Brighton and Hove, England
Have to credit @virginmedia this morning. Two days of problems with my router resolved this morning. No long waits. Just a quick on-site service. Thank you.
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Mark Chambers
(@Furzeboy) reported
from
Hove, England
@virginmedia phoned you 3 weeks ago about a phone line on my hub, was told I’d get a call back within 72hrs and still waiting. Poor customer service.
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@virginmedia Called customer service line & the message says virgin is doing improvement works in my area. I accept that if its emergency works there is nothing that can be done. The reason I am cross is if you have scheduled improvement work to do, you should tell people about it before!
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back
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Sue J
(@YellyPorsche) reported
from
Hove, England
@virginmedia No I dont want to trouble shoot. That was done twice before today and once today. Tbat is my whole point. I will use tge complaint process.
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stephen leppard
(@steveleppard) reported
from
Shoreham-by-Sea, England
@virginmedia are doing improvements in the area so my tv and broadband are down all day. Nice to be told. Working from home and can’t do a thing now. Wasted day. #Complaint
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Nick Beddows
(@nickbeddows) reported
from
Brighton and Hove, England
@virginmedia That link leads to a page that's also down. Not great.
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Another Runner
(@AnotherRunHQ) reported
from
Brighton and Hove, England
BroadBand down BN1 6... @virginmedia
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Ashley Howard
(@AshJHow91) reported
from
Worthing, England
@virginmedia hurry up. No matter how many times you play the same song, over and over again. I Ashley will not hang up!
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Clare Pear
(@MissClarePear) reported
from
Worthing, England
@virginmedia Area 20 worthing problems all the time.
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David McDonagh
(@davmcdngh) reported
from
Hove, England
@virginmedia I appreciate your response but I did get through to an agent and the response I got was quite frankly appalling. The only thing that link says is there is a problem with using the app. This is a problem that has now been going on for weeks
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia Ordering my phones was a absolute credit to your company gave excellent customer service
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Sue J
(@YellyPorsche) reported
from
Hove, England
@virginmedia Please give me an email or phone number to complain. I have just spent an hour on your chat line service trying to resolve a long term TV issue and the person just stopped replying and another person wanted me to give all the info again. Im livid! We need an engineer
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@tanyabyrne @virginmedia Exactly this. I completely accept that emergency work cannot be helped and has to be done as soon as required, but scheduled improvement work should be different. It's not okay to just cut people off without notice and then make out it's an outage.
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Martin O'Donnell
(@MairtinODonnell) reported
from
Hove, England
@virginmedia It was an automated phone message saying my postcode would be down until 3pm for upgrade works. It would be nice to have been informed of this in advance. It is working again now.
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Nix at Home
(@NighyNikki) reported
from
Worthing, England
Anyone else having problems getting a refund out of @virginmedia. 45 days after being a customer for 22 years. They took the money fast enough from our bank account tho #CustomerService #loyaltycostsnothing
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi guys what’s going on with the tv phone and broadband service in the Bn2 area of Brighton mines all down and not working at all
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More time Less worry
(@Less_worry) reported
from
Worthing, England
It’s so disappointing that #Loyalty counts for nothing! You only get a good deal if you are a new customer! Thanks @virginmedia for nothing!
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Clare Pear
(@MissClarePear) reported
from
Worthing, England
@virginmedia I know about that but feel the issues are always happening and i just want to watch tv without having to reboot and check statue all the time. Just feel it's a bad service when I'm paying for full package with you. Thank you for looking into this for me. 😁
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Mark Chambers
(@Furzeboy) reported
from
Hove, England
@virginmedia and you would get back to me (VM) After a couple of months I spoke to a young man in customer service who said it was something you offered and as I had issues with my landline he would get someone to call me about it ASAP this could take 72hrs &still waiting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jackie
(@OperaJedias) reported
@virginmedia Fourteen hours without phone, TV or broadband having just upgraded and been charged £138. It is completely unacceptable - we were told there is some issue locally that they are working on so the engineer we have booked is not going to be able to fix it presumably?
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LeeHammy 😎👌
(@LeeHammyH23_7) reported
@virginmedia @virginhelp I've been loss of service with my internet for 3+hrs tried phoning your customer service and was on hold for over an hour without any assistance what can yous do to help me ?
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Gerald Martin Johanssen
(@7ani_h) reported
@virginmedia Still waiting for my hub that was promised within 48hours on Tuesday I have no WiFi and this is totally unacceptable since I pay for the service
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Pierre-Adrien Weydert
(@AdrienWeydert) reported
@virginmedia I was eventually able to get through to someone and get things done after more than 3 hours worth of calls. Your service is a disgrace. Shame on you.
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Kristen Mt Joy
(@KristenMtJoy) reported
@geordiemanc70 I did that once with @IKEAUSA and waited for 6 hours. And hung up because no one ever answered. Fun fact they purposely do not put their local store numbers forcing everyone to go through their (non-existent) customer service. Good luck with @virginmedia
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M Jones
(@M_Jones1996) reported
@MisterDaz @virginmedia @LFC Nah they'll just apologise to everybody, do nothing to fix it, and go back to counting our money. But dw, when it happens next week they'll apologise again and promise to fix it ASAP!
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Alex Rae
(@Alex_Rae95) reported
@virginmedia @Walthall32 Same here, cut out at 1727 this evening and haven't been able to login since, working fine before then.
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Irangi
(@irangi_fernando) reported
@virginmedia Thanks. But this is not a one off. Keeps happening on a daily basis. We have no time or the energy to keep reporting & complaining. Someone need to take ownership of the issues & fix it n provide a service for what we pay. We rely on BB heavily as is everyone. Tx for update
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snookermax
(@snookermax) reported
@virginmedia why cant i sign into your website seems to be down
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Scott Eglin
(@EglinScott) reported
@virginmedia Can never get hold of anyone in your call centres, can’t book an engineer..... but you can call me to sell me something,