Virgin Media Outage Report in Lancing, West Sussex, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Lancing, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing, Burgess Hill, and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton
|
TV | 6 days ago |
|
Brighton
|
11 days ago | |
|
Worthing
|
TV | 14 days ago |
|
Worthing
|
Wi-fi | 15 days ago |
|
Worthing
|
Internet | 17 days ago |
|
Brighton
|
18 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
-
Mike smith (@Mick1082) reported from Brighton and Hove, England@virginmedia Ordering my phones was a absolute credit to your company gave excellent customer service
-
Mark Chambers (@Furzeboy) reported from Hove, England@virginmedia phoned you 3 weeks ago about a phone line on my hub, was told I’d get a call back within 72hrs and still waiting. Poor customer service.
-
Nick Beddows (@nickbeddows) reported from Brighton and Hove, England@virginmedia That link leads to a page that's also down. Not great.
-
Mark Chambers (@Furzeboy) reported from Hove, England@virginmedia and you would get back to me (VM) After a couple of months I spoke to a young man in customer service who said it was something you offered and as I had issues with my landline he would get someone to call me about it ASAP this could take 72hrs &still waiting
-
Sue J (@YellyPorsche) reported from Hove, England@virginmedia Please give me an email or phone number to complain. I have just spent an hour on your chat line service trying to resolve a long term TV issue and the person just stopped replying and another person wanted me to give all the info again. Im livid! We need an engineer
-
Clare Pear (@MissClarePear) reported from Worthing, England@virginmedia Area 20 worthing problems all the time.
-
stephen leppard (@steveleppard) reported from Shoreham-by-Sea, England@virginmedia are doing improvements in the area so my tv and broadband are down all day. Nice to be told. Working from home and can’t do a thing now. Wasted day. #Complaint
-
Mike smith (@Mick1082) reported from Brighton and Hove, England@virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back
-
Dan Garrett (@dan_garrett1) reported from Hove, England@virginmedia @MoneyTelegraph Furious right now. 12 different failings by virgin media. Call centre refusal to escalate my complaint. Hung up on twice. No human compassion. Just keep quoting from their script. Completely unacceptable. #poorcustomerservice
-
David McDonagh (@davmcdngh) reported from Hove, England@virginmedia I appreciate your response but I did get through to an agent and the response I got was quite frankly appalling. The only thing that link says is there is a problem with using the app. This is a problem that has now been going on for weeks
-
Martin O'Donnell (@MairtinODonnell) reported from Hove, England@virginmedia It was an automated phone message saying my postcode would be down until 3pm for upgrade works. It would be nice to have been informed of this in advance. It is working again now.
-
ЯTV (@RelentlesssTV) reported from Brighton and Hove, England@rachhgoeslive @virginmedia That's a shame :( & yh i have sams issues. I wanna talk to someone else to lol
-
Sue J (@YellyPorsche) reported from Hove, England@virginmedia No I dont want to trouble shoot. That was done twice before today and once today. Tbat is my whole point. I will use tge complaint process.
-
More time Less worry (@Less_worry) reported from Worthing, EnglandIt’s so disappointing that #Loyalty counts for nothing! You only get a good deal if you are a new customer! Thanks @virginmedia for nothing!
-
Mike smith (@Mick1082) reported from Brighton and Hove, England@virginmedia hi guys what’s going on with the tv phone and broadband service in the Bn2 area of Brighton mines all down and not working at all
-
💀☠Mel Shad ☠💀 (@mel_shad) reported from Shoreham-by-Sea, England@virginmedia Called customer service line & the message says virgin is doing improvement works in my area. I accept that if its emergency works there is nothing that can be done. The reason I am cross is if you have scheduled improvement work to do, you should tell people about it before!
-
💀☠Mel Shad ☠💀 (@mel_shad) reported from Shoreham-by-Sea, England@tanyabyrne @virginmedia Exactly this. I completely accept that emergency work cannot be helped and has to be done as soon as required, but scheduled improvement work should be different. It's not okay to just cut people off without notice and then make out it's an outage.
-
Ashley Howard (@AshJHow91) reported from Worthing, England@virginmedia hurry up. No matter how many times you play the same song, over and over again. I Ashley will not hang up!
-
Clare Pear (@MissClarePear) reported from Worthing, England@virginmedia I know about that but feel the issues are always happening and i just want to watch tv without having to reboot and check statue all the time. Just feel it's a bad service when I'm paying for full package with you. Thank you for looking into this for me. 😁
-
Another Runner (@AnotherRunHQ) reported from Brighton and Hove, EnglandHave to credit @virginmedia this morning. Two days of problems with my router resolved this morning. No long waits. Just a quick on-site service. Thank you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Stuart Long Esq, (@StuartLong01) reported@missradders @virginmedia @Onestream_UK I’d done that, they came back 3 months later without contract and proceeded to deduct money from my bank for a service they did not & had not provided for over 3 months - hence its current location
-
Hannah 🙋🏻♀️ (@missradders) reported@realjohnmurphy @virginmedia I’m telling you what it said when I signed up to switch. I haven’t signed up for any changes so the email suggests someone has told them I’ve switched. The same happens presumably as when you switch energy providers. I’ve never had to cancel an existing provider myself.
-
Mike of Leeds (@PeopleofLeeds) reported@missradders @virginmedia When Branson sold Virgin Media to Libert Global it slowly has just gone downhill from my personal experience I have no idea on the business and tech side. Just purly as a customer. I ditched mine months ago they basically could never fix a fault in our street for ever
-
Ayresie (@ayresie__) reported@odellykins Yeah bro been looking around a bit, only annoying thing is that virgin media do the best speeds in my area so if I switch ISP imma be going from 400 down and 40 up to like 30 down and 7 up, and theres still the possibility it could lag ://
-
Barbara Leonard #WearAMask #FBPE 3.5% 🕷🔶 (@BILStuff2018) reported@virginmedia No web chat box poppng up. Just the basic 'sign in' stuff which is what I can't do....
-
Anita Whittaker (@summitsleap) reported from Conisbrough, England@virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct
-
lisa hawkins (@rainbowscout250) reported@virginmedia No he cut me off after 3 and a half hours he would ask a question then take half an hour to reply to my reply. Absolutely disgusting. I definitely won't be recommending you to anyone if they are looking for good customer service
-
Hannah 🙋🏻♀️ (@missradders) reported@realjohnmurphy @virginmedia I won’t be. They have clearly been told I’ve moved to another provider hence why they’ve done some weird switch on my account. They can just cancel it when I call them tomorrow. I’ll cancel the direct debit so they can’t have any more of my money. Why would I want 2 services?
-
John Murphy (@realjohnmurphy) reported@missradders @virginmedia Or television, or any service that Virgin provide, that I can think of.
-
Louisa Legg (@LouisaLegg) reported@virginmedia A significant issue. This has been the case for two weeks! What is your recommendation to resolve this poor customer experience?