Virgin Media Outage Report in Lancing, West Sussex, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Lancing, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing, Burgess Hill, and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton
|
TV | 4 days ago |
|
Brighton
|
9 days ago | |
|
Worthing
|
TV | 12 days ago |
|
Worthing
|
Wi-fi | 13 days ago |
|
Worthing
|
Internet | 15 days ago |
|
Brighton
|
16 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
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Vicky Leech (@vickyleech75) reported from Littlehampton, England@virginmedia Could not offer services at new address so contract cancelled-now telling me I owe £200 & will send bailiffs round-despite murmurous phone calls to get this sorted & raising an urgent complaint 6 wks ago. Have taken advice from @Ofcom and @CISASUK Utter disgrace.
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs
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Emma Mendes da Costa (she/her) (@emxme) reported from Hove, England@virginmedia After a total of hour and 15 minutes on the phone, @obscurenonsense was finally told that there is a known network issue affecting both wired and wireless devices in our area (BN3). We have not been given a time frame for its resolution.
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Jesse Baker 🇪🇺 (@marmite22) reported from Hove, EnglandWork from home specifically to go on an all day conference call and @virginmedia goes down. Unbelievable.
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
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Clare Taylor (@clareypoos) reported from Sompting, England@virginmedia Your site is an absolute joke. I spent over 90 mins this morning trying to speak with someone but was passed about, I only want to change my package as the service you provide is not worth the £72 I'm paying! Now you've just told me the servers are down! #cross
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Angel (@angel_isabel420) reported from Brighton and Hove, England@virginmedia my internet has been so slow recently and now the hub isn’t working and have 0 internet. Help
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Emma Mendes da Costa (she/her) (@emxme) reported from Hove, England@virginmedia Again, @obscurenonsense has spoken to your engineers already. It is a recurring, known issue that has stopped us working from home effectively. I feel like you haven't read our tweets properly.
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END OF LEVEL BOSS (@EL_FLOREZ_) reported from Brighton and Hove, England@virginmedia I don’t have the number as it was withheld. But it was to our landline that no one has! Offshore from a busy call centre in India I think. Claimed to be looking after the lines and said our router had multiple errors (it has been slow recently) so sounded legit...
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)
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Nigel Jones (@planetf1) reported from Brighton and Hove, England@virginmedia Thanks. Though the annoying aircraft was that before Xmas we did a test which failed so got offered appt bit had to skip as away over Xmas. Back and still down (power light flashing green even after reset) and hub3 UI stats show no sync but test all ok
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Dr Mark Everitt (@qubyte) reported from Brighton and Hove, England@virginmedia Yup, I’ve done that and run the test a few times. It all works when the WiFi is up, but when it’s down it can’t load the page anyway. Things connected with ethernet cables work fine, so the issue seems limited to the wireless network.
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Prof Priya Deshingkar (@priyadeshingkar) reported from Hove, England@virginmedia Broadband has been v slow for days and seems to be completely down today.
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Martin Coll (@mcoll72) reported from Brighton and Hove, England@virginmedia Poor handling of my complaint. Left without internet for 2 week when tried to move house with you. Was told that new address wasn’t covered when it was! took 2 days off work to sort! Compensation offered inadequate
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Mike Coombes (@mike_the_frog) reported from Shoreham-by-Sea, England@virginmedia He said that the box needed replacing but didn’t have time to do it. My TV is unwatchable and your customer service is shoddy.
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Nigel Jones (@planetf1) reported from Brighton and Hove, England@virginmedia So knows need to call just odd behaviour and was hoping you get appt sorted yesterday. What did the broadband test actually mean if ok. Implies your network kit can access router which seems unlikely
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Emma Mendes da Costa (she/her) (@emxme) reported from Hove, England@virginmedia As in the above tweets, @obscurenonsense has already been on the phone to your engineers for an hour. Our upload speed is close to zero, and there is a recurring network problem in our area. You have made working from home a complete nightmare.
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Anna (@annahumphrey99) reported from Brighton and Hove, England@virginmedia been dealing with such awful WiFi for 2 years in the house!!!Paid for faster speeds and a booster and literally cannot even connect to the internet at this point🤕🤕🤕
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James Crouch (@JMOC89) reported from Hove, England@virginmedia Yea IL call again sit in a que for an hour and you guys will do **** all again I'm sure
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Sam Ballard (@619Ballard) reported from Littlehampton, England@bobster76 @virginmedia Maybe their WiFi is down 😂😂
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kevin herbert (@barleymen) reported@virginmedia As I understand it, a friend of mine has managed to contact support via phone and, basically, after having a good rant at them, has been offered one months grace on his payment. Is this something Virgin are doing for all effected customers or do we all have to ring up?
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Compton (@ComptonsWanted) reported@virginmedia Whenever Internet is down any channel just repeats the error and you click to get rid of it and it comes back again and again. And Internet is currently down.
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MrJamieWebb (@MrJamieWebb) reported@virginmedia any update on the service fix for N165DS? Paying way too much for this service when it never works.
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Alex (@KyloRen2593) reported@virginmedia Hi how long will be takes to fix problem with internet from yesterday on area WF1 4HJ Wakefield. Nobody explain what happen and it’s just keep changing the time to be fix.
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Laura Bushell (@LauraBushell1) reported@virginmedia I need a direct number of a Senior Manager please. I have been waiting for an installation since 17th August. I have spoken to at least 15 different people. And ended up back at the 2nd person I spoke to. Everyone is saying they can’t help. Please help
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Shafaq (@Dr_SF_Hussain) reported@virginmedia been without broadband for more than 24 hours - working from home will be a real issue if not sorted soon and estimated time for repair keeps getting extended! What's going on?
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Belinda Jennings (@BelindaBeerRun) reported@virginmedia Virgin Media please sort out the problem? I have phoned, tried to chat, phoned again, tested everything, lady on the phone said be sorted in 24 hours, it’s your end not my hub, it’s still not working. This is not acceptable it’s been 3-4 weeks now with intermittent connection. :(
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LiamGM ⚫️⚪️⚫️⚪️ (@LiamGMBACKUP) reported@virginmedia You don't send emails confirming for remotes control for ordering them what is a faus when I order goes in an automatically email should be send to the customer so why not It simple logical
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Priya (@MrsPKxx) reported@virginmedia broadband has been really bad since day one. I need someone to come out and help not cancel apts last minute
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Tim (@timbungay) reported@virginmedia I checked that earlier and it said no issues in our area. We have the super hub. Virgin logo on the front is solid blue. The 3 on the side, top one flashing blue, middle is solid green and the bottom is off.