Virgin Media

Virgin Media Outage Report in Lancing, West Sussex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lancing, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lancing, West Sussex, England 01/12/2026 05:50

January 12: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Lancing, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing, Burgess Hill and Littlehampton.

Loading map, please wait...
City Problem Type Report Time
United KingdomBrighton Internet
United KingdomWorthing Internet
United KingdomBrighton Internet
United KingdomBrighton Internet
United KingdomBrighton TV
United KingdomBrighton TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lancing, England

Latest outage, problems and issue reports in Lancing and nearby locations:

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia A few hours I understand but 4 days and counting is not on. No one seems to be able to give a reliable account of what the actual problem is and when it will be sorted. Just fobbed off constantly. You’ve probably been the most helpful so far.

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia I just want someone out to check my equipment and sort it. No one else I know nearby who has virgin are having half as many issues as we are. You’ve got my money now come and sort my problem out. It’s been 4 days!

  • davmcdngh David McDonagh (@davmcdngh) reported from Hove, England

    @virginmedia I appreciate your response but I did get through to an agent and the response I got was quite frankly appalling. The only thing that link says is there is a problem with using the app. This is a problem that has now been going on for weeks

  • pwvoiceovers Patrick Woodward (@pwvoiceovers) reported from Worthing, England

    @virginmedia bb seems to be back now! Hopefully just a glitch. Service status website still down tho. Says 'oops, something's wrong'

  • Mamafish_TW Patricia 💜 (@Mamafish_TW) reported from Hove, England

    @virginmedia absolutely shocking that as a customer since 2012 out of contract since 2014 decided to tackle the £130+ a month bill only to be told we can knock off £10 but increase your broadband is the only offer you can make to keep me with you. Time to move on

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    Well done @virginmedia, everything down again and I’m told 24-48 hours until it’s fixed. On the opening weekend of the new premier league season. Magic 🙄😤

  • Mick1082 Mike smith (@Mick1082) reported from Brighton and Hove, England

    @virginmedia Ordering my phones was a absolute credit to your company gave excellent customer service

  • dan_garrett1 Dan Garrett (@dan_garrett1) reported from Hove, England

    @virginmedia @MoneyTelegraph Furious right now. 12 different failings by virgin media. Call centre refusal to escalate my complaint. Hung up on twice. No human compassion. Just keep quoting from their script. Completely unacceptable. #poorcustomerservice

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia It’s broadband and tv. All I can do is watch recorded shows. Can’t even get bbc itv etc. All I’m told is there’s a complex problem in the area but other people I know seem to have problems with either the tv or internet and nowhere as bad as ours. Extremely frustrating

  • Genji_bow Leon Valentine (@Genji_bow) reported from Brighton and Hove, England

    @virginmedia I’m loosing connection and having issues ie dns issues....I have restarted all of my equipment. Isn’t there preventative actions you can do to stop ddos issues to other customers

  • dan_garrett1 Dan Garrett (@dan_garrett1) reported from Hove, England

    266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom

  • Mamafish_TW Patricia 💜 (@Mamafish_TW) reported from Hove, England

    @virginmedia Unfortunately the first member of staff disconnected our call then the second member was fairly rude so I think it’s time for me to move on and get better service and something I can afford, I’ve been trying for the past year to get a better deal but never got more than this.

  • zimoza90 Tony Woodley (@zimoza90) reported from Burgess Hill, England

    @virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    You’ve really done it now @virginmedia, another day no service and gra can’t watch the Chelsea game 😤

  • Mick1082 Mike smith (@Mick1082) reported from Brighton and Hove, England

    @virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back

  • RelentlesssTV ЯTV (@RelentlesssTV) reported from Brighton and Hove, England

    @rachhgoeslive @virginmedia That's a shame :( & yh i have sams issues. I wanna talk to someone else to lol

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    I feel like all I do is ring big companies up constantly to be fobbed off about their terrible service & amounts of money they’re taking off me for that service. It’s a joke. @virginmedia and @SSE Im talking about you.Joke both of you 😡. #pissedoff #anotherdaywithnotvorinternet

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    @virginmedia Done all of this, nothing works, the check my status is useless as it says there’s no broadband issues but when I ring up I’m told there is.

  • clairewoods93 Claire Lock (@clairewoods93) reported from Worthing, England

    Just realised my direct debit goes out today. But your department that deals with taking payments hasn’t been down for the last 4 days. Funny that 😬 @virginmedia

  • peel_acres Mark (@peel_acres) reported from Brighton and Hove, England

    @virginmedia Yeah, it's a known issue and you are working on it but Cricket World Cup Final, British Grand Prix, Wimbledon Men's Singles Final, Tour de France! Aaaargh!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Binaryfunction BinaryFunction (@Binaryfunction) reported

    @virginmedia Customers having issues when using a VPN over a Virgin connection is not on your script and therefore you have no idea what to advise. I advise you raise this as a P1 incident to your Level 3 engineers immediately please.

  • tsj06 Stanly Thomas (@tsj06) reported

    @virginmedia another day of internet issues working from home. Is it your network or is it my modem? Can i get a new modem?

  • Mark_Phillips66 Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    @virginmedia Your phone line told me you are working in our area and that signal will be affected until 3pm. Completely unacceptable.

  • RIDESURFCOFFEE Alternative Fecks (@RIDESURFCOFFEE) reported

    @virginmedia Can you please tell me where I can log a complaint on your rather unhelpful website please. I do not want to be paying this much for intermittent service.

  • philip49409275 philip (@philip49409275) reported

    @virginmedia are you having trouble with the virgin mobile website looking getting a phone with you i get as far as adding to basket and i am getting secured connection failed

  • seanleek sean leek (@seanleek) reported

    @virginmedia can send an engineer in an emergency to our neighbour as the socket isn’t straight on the wall.... but can’t send one to activate services. There are 2 vans in my street now why do we need to wait until 24th when hardware already in house?

  • ONLYONEGIBBO GIBBO (@ONLYONEGIBBO) reported

    @virginmedia After 2 hours on the phone to @SkyUK they told me they would call me back as it’s an issue with them, you and @OpenreachHelp - they didn’t ring me back

  • baltrouxa 😾 (@baltrouxa) reported

    @virginmedia hi how do i cancel an order???

  • Egssssssss Ellie (@Egssssssss) reported

    @virginmedia Internet has gone down several times this week. You keep forcing me to go into the office during a pandemic because you're failing to provide the service I'm paying for. Service status says it won't be fixed until tomorrow. Broke today, broke yesterday and broke the days before.

  • RIDESURFCOFFEE Alternative Fecks (@RIDESURFCOFFEE) reported

    @virginmedia Yep tried the steps on your website. Again it's gone down this morning just now. Seems to be around this time each day. This is a fibre connection right into the property. BT copper cable was slower yes but never this inconsistent with connection!