Virgin Media Outage Report in Lancing, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Burgess Hill, Worthing and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Internet | |
| Brighton |
Internet | |
| Burgess Hill |
Internet | |
| Worthing |
TV | |
| Burgess Hill |
Phone | |
| Brighton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
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Piglets Pantry HQ
(@pigletspantry1) reported
from
Worthing, England
@palewis1 Day 9 and still not resolved with constant message saying how hard they are working to fix it. Just zero #communication @virginmedia
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@TheParkView1 @vmbusiness They are dreadful. We have @virginmedia and regularly use service. And have to argue to get any compensation back 😡
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia The £5 was given as a result of my complaint. I don’t know why you kept harping on about intermittent service. I had NO SERVICE WHATSOEVER FOR 1 WHOLE WEEK!! Nothing, not a bean, no tv, no internet, so please stop saying intermittent service!!
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia And yes I rang on the fri pm as soon as it went down. I rang consistently the whole week
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Fiona Duggan
(@fionaduggan) reported
from
Worthing, England
Please ask me about your Customer service today @virginmedia - go on. I dare you. #VirginMedia
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James Crouch
(@JMOC89) reported
from
Hove, England
Imagine my second @virginmedia complaint almost 4 weeks without a response also. Its almost like they don't want to deal with it
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Piglets Pantry HQ
(@pigletspantry1) reported
from
Littlehampton, England
@virginmedia Did you read the last tweet. Every day for 6 days sometimes up to 5 times. You hang up and give false advice hence resorting to tweeting!
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Robert
(@RobertClayo1984) reported
from
Worthing, England
@virginmedia Apparently there is no notes which is a load of crap she was more interested in getting payment off me!! It’s be had no service for 5 weeks
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Kane Huxley
(@IAmKaneHuxley) reported
from
Brighton and Hove, England
@virginmedia terrible, unproffesional service! Spoke to 3 different people nobody dealing with our request. Wifi delayed by 2 weeks, refused to be passed to manager TWICE & lied too then to be told we have no order! No sense of professionalism/customer service. Never use them!
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Allan Cross
(@CrossMediaNet) reported
from
Brighton and Hove, England
@virginmedia It’s day six without service. I have been speaking to your call centres who simply tell me what they see on their screens. These are the same messages that I’m getting via text. When I call 150 each day I get the same message saying normal service should resume by 4pm.
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Piglets Pantry HQ
(@pigletspantry1) reported
from
Littlehampton, England
@virginmedia Yes tried to speak to technical not available or hang up.
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Timothy Allen
(@daftsidious) reported
from
Worthing, England
@virginmedia It might be worth putting out a tweet to tell everyone that scammers are currently trying and that you will never DM, because I totally fell for it before they asked the card deets, and I'm internet savvy. Someone else will get screwed because of that.
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Timothy Allen
(@ichbintimo) reported
from
Worthing, England
@virginmedia No known issues
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Fiona Duggan
(@fionaduggan) reported
from
Worthing, England
@virginmedia Media. And No. It was just to highlight how shit Virgin have been. And why should I repeat myself. Read up.
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T.Allen
(@daftsidious) reported
from
Worthing, England
@Switchtobetter @virginmedia To be fair, CS I've never had a problem with and I have called and tweeted a LOT. I just want my internet to work when I expect it to.
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Allan Cross
(@CrossMediaNet) reported
from
Brighton and Hove, England
@virginmedia no broadband or TV for five days. Recorded message on 150 says sorry for intermittent service. It's NO service. Can a human contact me please.
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
Received my @virginmedia bill which should have been amended and credited with compensation for my lack of service in August, to find I’ve been credited a measly £5!!! And that’s a month late! Absolute joke of a company and the worst customer service ever.
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Fiona Duggan
(@fionaduggan) reported
from
Worthing, England
Dear @virginmedia #VirginMedia Your customer service abilities are proper shit. With love.
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia I’ve raised 2 complaints and had £5 as a goodwill gesture which is quite frankly insulting. The ofcom regulations states £8 per day for every working day after 48 hours of no service. By my calculations I should of had £24 off my bill. Fri to tues is 48 working hrs then tues-fri
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Peter Noone
(@PeterNooneComms) reported
from
Worthing, England
Couldn't watch Eng v NZ game yesterday on @virginmedia because the ITV picture was appalling. Just switched on for the Wales v SA game exactly the same issue. Time to switch from this very expensive flaky service. #nothappy
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Obi ⭕ 🇬🇧
(@obiadekanobi) reported
@daryiljohnson26 £120 a month on our streaming ****...😭 That's ontop of a £130 Virgin media bill as well... ******* sucks...😭😤
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Hannah Palmer
(@Hanpalmerx) reported
@virginmedia hope I haven't just verbally abused one of your actual staff. Someone called claiming to be from virgin saying my details have been stolen but couldn't confirm any of my details with me sounded fishy so I called her some very bad words
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Alex M-C
(@alexmc4) reported
@virginmedia 'upgraded' to 360 box 2 weeks ago, now can't watch catch up tv without switching box off and on again at least once a day. Called up 3 times and now waiting 72 hours for a call back. Terrible service and customer experience
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Kimberley Gallacher
(@kim_g85) reported
@virginmedia has to be the worst company I’ve ever dealt with, trying to contact them and been cut off twice! #virginmedia
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Alex M-C
(@alexmc4) reported
@virginmedia I get 'playback not possible' error CS2318. They moved me from ethernet cable to wifi, but didn't resolve. Then told me was an issue in my area (none was reported), but if I restart device it works so not an issue in the area. Called Mon morning and still waiting for a call back
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Griff
(@griffplaysgames) reported
@virginmedia Have already tried by phone for months. The package has become too expensive plus some job issues has resulted in no longer being able to afford such a high price package but as we are two months behind with only ever enough to pay one month. Your team refuse to help
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Lord Alistair Kealey
(@alistair_kealey) reported
@virginmedia robbed 72 pound a month call centre refused to log a complaint when suffering 12 months wifi problems
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DILRAJ
(@dilrajsachdev) reported
@virginmedia With @virginmedia complaints never work. My new account is not activated so can't make complaint online. On phone to my experience they don't take complaints or keep transferring to different department. Cleverly make it difficult so get less complaints. Well Done
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Edwards Scissorhands
(@scissorhands_s) reported
@virginmedia just wanna say thank you for the builders you hired, who think it's acceptable to not let you out of your home cause they're doing work. Or move away from your property whilst you leave. I dont know if they had covid. Luckily i video their rude behaviour.
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Helen Willis💙
(@helenwi51969444) reported
@virginmedia who can I contact to get a breakdown of costs? My partner's employer will pay his broadband costs but need paperwork which lists separate from TV. Customer service can't help