Virgin Media

Virgin Media Outage Report in Lancing, West Sussex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lancing, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lancing, West Sussex, England 02/01/2026 00:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lancing, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing and Burgess Hill.

Loading map, please wait...
City Problem Type Report Time
United KingdomBrighton TV
United KingdomBrighton Total Blackout
United KingdomWorthing E-mail
United KingdomBrighton TV
United KingdomWorthing Phone
United KingdomBrighton Internet

Community Discussion

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Virgin Media Issues Reports Near Lancing, England

Latest outage, problems and issue reports in Lancing and nearby locations:

  • dan_garrett1 Dan Garrett (@dan_garrett1) reported from Hove, England

    266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom

  • mel_shad 💀☠Mel Shad ☠💀 (@mel_shad) reported from Shoreham-by-Sea, England

    @tanyabyrne @virginmedia Exactly this. I completely accept that emergency work cannot be helped and has to be done as soon as required, but scheduled improvement work should be different. It's not okay to just cut people off without notice and then make out it's an outage.

  • MissClarePear Clare Pear (@MissClarePear) reported from Worthing, England

    @virginmedia I know about that but feel the issues are always happening and i just want to watch tv without having to reboot and check statue all the time. Just feel it's a bad service when I'm paying for full package with you. Thank you for looking into this for me. 😁

  • peel_acres Mark (@peel_acres) reported from Brighton and Hove, England

    @virginmedia Yeah, it's a known issue and you are working on it but Cricket World Cup Final, British Grand Prix, Wimbledon Men's Singles Final, Tour de France! Aaaargh!

  • AshJHow91 Ashley Howard (@AshJHow91) reported from Worthing, England

    @virginmedia hurry up. No matter how many times you play the same song, over and over again. I Ashley will not hang up!

  • pwvoiceovers Patrick Woodward (@pwvoiceovers) reported from Worthing, England

    @virginmedia bb seems to be back now! Hopefully just a glitch. Service status website still down tho. Says 'oops, something's wrong'

  • zimoza90 Tony Woodley (@zimoza90) reported from Burgess Hill, England

    @virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService

  • MissClarePear Clare Pear (@MissClarePear) reported from Worthing, England

    @virginmedia Area 20 worthing problems all the time.

  • davmcdngh David McDonagh (@davmcdngh) reported from Hove, England

    @virginmedia I appreciate your response but I did get through to an agent and the response I got was quite frankly appalling. The only thing that link says is there is a problem with using the app. This is a problem that has now been going on for weeks

  • Mick1082 Mike smith (@Mick1082) reported from Brighton and Hove, England

    @virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back

  • Less_worry More time Less worry (@Less_worry) reported from Worthing, England

    It’s so disappointing that #Loyalty counts for nothing! You only get a good deal if you are a new customer! Thanks @virginmedia for nothing!

  • Mamafish_TW Patricia 💜 (@Mamafish_TW) reported from Hove, England

    @virginmedia absolutely shocking that as a customer since 2012 out of contract since 2014 decided to tackle the £130+ a month bill only to be told we can knock off £10 but increase your broadband is the only offer you can make to keep me with you. Time to move on

  • RelentlesssTV ЯTV (@RelentlesssTV) reported from Brighton and Hove, England

    @rachhgoeslive @virginmedia That's a shame :( & yh i have sams issues. I wanna talk to someone else to lol

  • Furzeboy Mark Chambers (@Furzeboy) reported from Hove, England

    @virginmedia and you would get back to me (VM) After a couple of months I spoke to a young man in customer service who said it was something you offered and as I had issues with my landline he would get someone to call me about it ASAP this could take 72hrs &still waiting

  • Mick1082 Mike smith (@Mick1082) reported from Brighton and Hove, England

    @virginmedia hi guys what’s going on with the tv phone and broadband service in the Bn2 area of Brighton mines all down and not working at all

  • mel_shad 💀☠Mel Shad ☠💀 (@mel_shad) reported from Shoreham-by-Sea, England

    @virginmedia Called customer service line & the message says virgin is doing improvement works in my area. I accept that if its emergency works there is nothing that can be done. The reason I am cross is if you have scheduled improvement work to do, you should tell people about it before!

  • dan_garrett1 Dan Garrett (@dan_garrett1) reported from Hove, England

    @virginmedia @MoneyTelegraph Furious right now. 12 different failings by virgin media. Call centre refusal to escalate my complaint. Hung up on twice. No human compassion. Just keep quoting from their script. Completely unacceptable. #poorcustomerservice

  • Mick1082 Mike smith (@Mick1082) reported from Brighton and Hove, England

    @virginmedia Ordering my phones was a absolute credit to your company gave excellent customer service

  • Furzeboy Mark Chambers (@Furzeboy) reported from Hove, England

    @virginmedia phoned you 3 weeks ago about a phone line on my hub, was told I’d get a call back within 72hrs and still waiting. Poor customer service.

  • steveleppard stephen leppard (@steveleppard) reported from Shoreham-by-Sea, England

    @virginmedia are doing improvements in the area so my tv and broadband are down all day. Nice to be told. Working from home and can’t do a thing now. Wasted day. #Complaint

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • OSSJohnston Oliver Johnston (@OSSJohnston) reported

    @virginmedia Thanks for the link, I’ll use it. FWIW, I’ve spoken to another of your CS reps and apparently my account says I can’t get services from VM at my address. Odd, I’ve had VM for the past 9 years here and you’ve never missed a months billing to date so far… #Shambles

  • ceedoubleu ceedoubleu (@ceedoubleu) reported

    @virginmedia are increasing my bill by £33 a month. I'm so annoyed and I can't get through to cancel the contract. I'll try again tomorrow. Sky here I come!

  • KIbooksandmusic Kelham Island Books & Music (@KIbooksandmusic) reported

    @virginmedia OK, but I can’t put into words that aren’t offensive what I think of Virgin as a company and it’s customer service procedures in particular. Goodbye.

  • AndyScherer66 Andy Scherer (@AndyScherer66) reported

    @virginmedia Yet again checked everything, spoke to your advisers whom said it was rectified but no, speed test telling me 26up and 10 down. Again I ask you if you are happy for me to accept this then I will be cancelling my contract.

  • StephDrinkwater Steph Drinkwater (@StephDrinkwater) reported

    @virginmedia We've been waiting for broadband since November, awaiting @kiergroup to fix a blockage. Bored of phoning customer services and told to 'just wait a month', endless empty promises. 2 of us are WFH 24/7 using mobile data, someone please sort it.

  • jaggertime Tom (@jaggertime) reported

    @virginmedia Got hung up on trying to get hold of someone. Just want to leave virgin media now after this appalling service and inability to provide a good product. But am told I will have to pay to leave my contract unless an engineer comes round to check the fault... they have before..

  • jaggertime Tom (@jaggertime) reported

    @virginmedia Was supposed to be in to diagnose/fix an ongoing problem. Never rang my phone, text service just said he was due. Engineer claimed he tried to call but i got no missed call. Rang customer services and they said engineer would ring within an hour, they didn't.

  • c0mpLeX_CsGo_ c0mpLeX (@c0mpLeX_CsGo_) reported

    @virginmedia Your own website doesn’t have a clue it’s not been on all day and it’s telling me here it should all be working Ik ur just an admin but your company’s an absolute piece of **** honestly we’ll be leaving soon anyways so see thi

  • IZKhaan Izkhan (@IZKhaan) reported

    @virginmedia Hopefully, yes this time.But as a customer, it leaves a bad taste, quite frustrating experience, broken processes, wastage of time, and unnecessary and avoidable cost.

  • AlunPonting Alun Ponting ♻️ (@AlunPonting) reported

    @virginmedia 4th Feb I called VM to renegotiate/ give 30 days notice; same evening VM agent disconnected us. 10+ hrs on phone to VM that weekend to get reinstated by Monday...only to be told this week we'd been put on a new contract without discussion or agreement taking place #slammed #awful