Virgin Media Outage Report in Lancing, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Lancing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton and Worthing.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Internet | |
| Worthing |
Internet | |
| Brighton |
TV | |
| Brighton |
Total Blackout | |
| Worthing |
||
| Brighton |
TV |
Community Discussion
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Virgin Media Issues Reports Near Lancing, England
Latest outage, problems and issue reports in Lancing and nearby locations:
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia how do I simply cancel my account on a chosen date? It seems impossible to arrange this on your website or app.
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damien hills
(@dhillsalbion) reported
from
Brighton and Hove, England
@virginmedia It says no issues
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia Been reaching out for 6hrs on your app and still not resolved a basic problem @TradeStandards
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Yes I am, we’ve had the pre pull of the cables completed this morning, and are ready for the installation. We’ve not received any box, or anything through the post yet My Complaint Ref: ic-191222-237
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia I’ve been promised a call back from Virgin media 6 or 7 times in the last 6 days No one called me back I was told by Virgin Media to raise a complaint, so I did. The lady who took my complaint promised to call me back yesterday She didn’t Worst customer service
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia It’s not working. You’re welcome to call me. I’m quite friendly
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia No. Your staff don’t respond to emails when they come back on shift. I’d like to raise a complaint please. Please escalate this to your supervisor if this is something you can’t do. I’ve been waiting since 14th December. Do you feel this is acceptable customer service?
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Why? I’ve called over 20 times now. I’ve been promised call backs that never happen I put in a complaint that promised a call back that didn’t happen The pre install team turned up, I fed them and gave the cuppas, they dug up the road but didn’t pull the cable. What next?
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia But I’ve been in touch with the phone teams, they can’t or don’t do anything’s. At all. The Social Team were in contact via email, but finish their shift, and don’t tell me. Then don’t get back in contact, or pass me on to a colleague. It’s terrible customer service
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia With all due respect, saying sorry doesn’t sort anything. I’d much rather you offered some help If I treated a ‘Customer’ in my workplace the same way Virgin Media have treated my family, I’d almost certainly lose my job. The customer service continues to be appalling
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia So you stopped replying to my emails The install team has finally turned up, one week later than the promised date, only to find the team that spent an hour digging up my road, haven’t pulled the cables and therefore cannot complete the install What will you do to help now?
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Diane Patching
(@dianepatching) reported
from
Shoreham-by-Sea, England
@virginmedia Can you please advise when I can watch Paramount + through VM? I ring and liaise with your advisors through “Chat” and get told it’s on channel 150. Well it isn’t. No where can I find this channel. No one can offer me any help as to where this channel is located.
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Don’t you think a courtesy message to say they’re off shift now? All email communication suddenly stopped, with no explanation 2 days ago. And I’m still waiting. I’d like to raise a complaint now please, this has been going on for almost 3 weeks now.
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Becci Cohen
(@BecciCohen) reported
from
Worthing District, England
It must have been a bad day for the #virginmedia social media team. I’m one of those affected by the outages today, but I bet my day’s been better than theirs!
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John And Ginger
(@JohnAndGinger) reported
from
Woodingdean, England
@vmbusiness Any news? I’m s not working still.
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OldFootballProgramme
(@oldfootballprog) reported
from
Worthing District, England
@virginmedia Worthing BN11 seems to be down
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia It shouldn't of happened in first place really disappointed in this as I have been a customer over 25 years
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia You’re mistaken. I was in contact with your colleague via email. But they’ve stopped communicating I have raised a complaint, but was promised a call back which didn’t happen Even the Ombudsman have had to stop taking complaints about Virgin Media due to the volume of calls
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Natalie Hills
(@NatalieAHills) reported
from
Hove, England
My boyfriend has been trying to cancel his @virginmedia account since September when his contract came to an end, and to this day he is still on the phone to them trying to disconnect his broadband. Worst company and customer service I’ve ever had to witness.
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OldFootballProgramme
(@oldfootballprog) reported
from
Worthing District, England
@virginmedia bloody hell Virgin sort your broadband out, down at 6am now down for 25 mins so far, are you being attacked as it all seems very weird to me ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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C4
(@Chris_CC4) reported
@virginmedia Thanks for the reply, ITV 2 for love island and BT sports, however when trying with other channels the same issue occurred
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Ethan Garrett
(@ethanggarrett) reported
@virginmedia FYI - After speaking with my insurance provider, Virgin have been advised of the Health and Safety issue that the unfinished work poses, both to people entering the property and children playing in the garden. As such, Virgin now has liability should any accidents happen.
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buddy14
(@granx1457p) reported
@virginmedia an you give telephone number for customer service please ?
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Noemi Moreno
(@nomopix) reported
@virginmedia I called 150… same as any other time and followed instructions to get tech support for broadband. After passing the security check before connecting me to someone, it told me to call during business hours. Is your routing for support working?
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Lothar Hex
(@LotharHex) reported
@virginmedia You obviously are commenting when you don't know the details of the issue, which is making me more angry than when I posted. I'll be adding this to the complaint.
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Sunny Kang
(@supa_singh) reported
Great to experience the common courtesy and professionalism of @virginmedia scheduling two appointments and not showing up or even calling their valued customer to inform them. Even better when they cancel your call 3 times when you try to find out what happened! Disgusting!
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Morgan Nolan
(@bot_morgan1) reported
@virginmedia my internet has been down for almost an 1 hour and 30 minutes I get disconnected from it every once and a while also, why can’t the internet just stay online at all times or at least fix it very fast not make customers wait hours to use a service they pay for.
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Noemi Moreno
(@nomopix) reported
@virginmedia I managed to resolve it but I’d like to understand what level of support should I expect from Virgin. If when I need support either you don’t work or your routing doesn’t connect me to the right place, it’s of no use to me.
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Steve Merrett
(@steve_merrett) reported
Another morning, another @virginmedia outage. Sixth in three weeks and naturally nothing on their various ‘help’ pages…
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Grace 🌻
(@graceemsxx) reported
@virginmedia I spent 3 hours on WhatsApp last night talking to Virgin, and passed through 5 different departments. The complaint I made at the start about security was magically resolved as ‘waiting times’ and the data conversation was ended by the agent before it was resolved.