Virgin Media Outage Report in Welford, Northamptonshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Welford, Northamptonshire, England
The most recent Virgin Media outage reports came from the following cities: Rugby, Northampton and Sywell.
| City | Problem Type | Report Time |
|---|---|---|
 Rugby |
Internet | |
| Northampton |
Internet | |
| Northampton |
Internet | |
| Northampton |
Wi-fi | |
| Northampton |
TV | |
| Northampton |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Welford, England
Latest outage, problems and issue reports in Welford and nearby locations:
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia apparently we have a blockage where they need to connect us, which is what we would need fixing by thursday. being that unreliable we decided to cancel everything with them fully. a shame because what they offered was great. customer service department is not easy to get round 😭
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia we had similar issue. they came when we were on holiday, no communication. we rang, were told they were coming yesterday to connect us, they didn’t arrive. told they’re coming today, didn’t arrive. spent 2 hours on the phone cancelling and was hung up on 3 times.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can we actually talk to someone that can help rather than pass us on? it’s a joke at this point.
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Sam D
(@skybluechick72) reported
from
Rugby, England
Any one else having @virginmedia broadband issues?
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Jamie Nairn
(@covrules) reported
from
Northamptonshire, England
Terrible service by @virginmedia - trying to cancel my mobile contract & get a PAC to transfer my number. I’ve been waiting over a week & today when I got through to someone, after on hold 26mins, got cut off - but they didn’t ring me back! Wonder why I want to leave them?!?! 😡
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia we are awaiting for you to put the line up to the house but there is a blockage. was told you were coming to fix it yesterday but didn’t. said you’re coming today, no idea when.
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Cathy Scott-Burt
(@CSBViolin) reported
from
Rugby, England
@virginmedia our box has been next to useless for 10 days now - won’t connect, when it does its slow, work from home a nightmare and tonight we can’t watch tv. Keep opening chats on web and WhatsApp - no one gets back to me. No issue with postcode we’ve reset the hub but nothing.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
jesus christ talking to virgin media on the phone is ridiculous we rang to cancel, got hung up on 3 times, after 2 hours finally cancelled and after cancelling they’re trying to get us to sign up for phone contracts and sim cards! like we would want that after we just cancelled
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L is 4 Learning
(@Lis4learning) reported
from
Market Harborough, England
@virginmedia I’m with virgin media and recently changed my bundle. I have been sent an o2 SIM card, but I am unsure why? I already an O2 customer? @O2
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia Are there issues with the virgin mobile service? I’m unable to receive texts and my mobile data isn’t working either. Thanks.
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4k Freelance - 4k UHD - HD Digital Creative Media
(@4KFreelance) reported
from
Northamptonshire, England
@pianobook1 @venustheory Took me 3-4 days to download all of the Decent Sampler packs on the slowest broadband possible from Virgin Media. Basic package. Only packs over 1GB failed network and restarted downloads. Meg are fine to download. Long haul nearly done with it.
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L is 4 Learning
(@Lis4learning) reported
from
Market Harborough, England
@virginmedia is there a problem with your website? I keep clicking on links and not working. I have a problem with my broadband.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@ndarby90 @virginmedia we got hung up on 3 times trying to cancel. then they tried to sell us more things. can’t even comprehend it
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can you help please we’ve just been passed around to 4 different people and they hung up on us.
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Jamie Merritt
(@1merritt79) reported
from
Rugby, England
@virginmedia second outage of broadband in as many days in Rugby. Just closed an account - with never any problems and a new one now in my name I've had 2 outages within a week! What is going on? I'm stuck at home with after effects of covid and rely on b/band to watch TV!
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Jamie Nairn
(@covrules) reported
from
Northamptonshire, England
@virginmedia I’ve rung and got no where. I’ve tried online and got nowhere. I’ve texted and got nowhere. Just crap customer service.
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia I’m currently a Virgin Mobike customer but I will be emigrating to Canada mid-term in my contract. Is there any way I can get out of my contract without a cancellation fee?
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Jamie Nairn
(@covrules) reported
from
Northamptonshire, England
@virginmedia No - he meant to put me on hold but actually cut me off & never rang me back!
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia No faults found and no errors shown on the tests. Is there a charge for booking a technician?
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Old, England
@virginmedia @oddfruit Hi we were told 11/1 but texts are suggesting a re boot may help. Will try when I’m there later
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Smith
(@sazm20) reported
@virginmedia on hold to customer services for an hour then they cut me off 🤯 Not impressed!
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Nate
(@ManagedPlatypus) reported
@virginmedia Thanks for confirming. Do you know what time the phone support lines are open until?
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Marc Walby
(@marcwalby) reported
@virginmedia if @carlsberg did media companies. Oh, actually, they wouldn't as this is the worst company I've ever had to communicate with.
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Dips
(@Ndola19) reported
@virginmedia Thx for your reply, but you failed to answer my query? Can I cancel my contract to enable my wife to sign up without any issues?
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Ricki Kalsi
(@ricki_kalsi) reported
@virginmedia The cancellation team told me to cancel my direct debit, as a cheque would be sent out.
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Rachel Ross
(@rraqroo) reported
@virginmedia But Why do you make it so difficult to report a fault that is workmen related? You call centre agent insisted that I be home for an appointment tomorrow , otherwise will add £25 onto my next bill. The problem isn’t inside my home, it’s outside my boundary under the pathway.
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KrayZ-t [KA/BoC]
(@KrayZt_UK) reported
@virginmedia People on the Forums are not being very helpful and @UbisoftSupport are still saying of my issue with their games - "After investigating, I would like to confirm that the issue is likely caused by the double NAT present as shown in the image of the trace route you have provided."
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Sue Jackson
(@larracroft) reported
@BeardofRice1 @virginmedia I really sympathise. I’ve not been able to do any work today because there’s an outage with VM in my area! The service is very very poor but reviews with Sky are equally bad.
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Mukul
(@mukuljam) reported
@virginmedia does not that put the liability on you though? that people creating accounts from your org are conning people? You should be able to search the user in your customer database then.
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Dannii Clayton
(@danniiscr) reported
@virginmedia Made a complaint on 14th jan and asked for call to be listened to, told it would take 2 weeks. Call back 2 weeks later to be told the complaint was cancelled in a technical error and manager would call me back within 3-5 hours