Virgin Media Outage Report in Wantage, Oxfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wantage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wantage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wantage, Oxfordshire, England
The most recent Virgin Media outage reports came from the following cities: Carterton, Oxford and Abingdon.
| City | Problem Type | Report Time |
|---|---|---|
 Carterton |
Wi-fi | |
| Oxford |
Wi-fi | |
| Oxford |
TV | |
| Abingdon |
Internet | |
| Oxford |
Internet | |
| Oxford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wantage, England
Latest outage, problems and issue reports in Wantage and nearby locations:
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Manwithfishhead
(@manwithfishhead) reported
from
Abingdon, England
@virginmedia No I haven't. Even the service status page is down on the website. :( the phone lines tell me you are working on it, which is fabby but would be good to know what the issue is and how serious I suppose. Thanks for coming back to me so quickly though. :)
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Kim
(@Neeknowsbest) reported
from
Didcot, England
@virginmedia Hi. I have has my your chat open for 24 hours, sent a text message 36 hours ago and no response to either. As a new customer, with a query, this is not a good start.
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia 1hour waiting the first time and disconnected. This is the second time, still on the phone and waiting 55min. It is pretty much the whole day wasted trying to talk to customer services. Can you please help?
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Manwithfishhead
(@manwithfishhead) reported
from
Abingdon, England
@MarkRover @virginmedia Nightmare, normally get good comms when things are down but I have nothing to go on.
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Put TV on 10.50am & First episode of TV going back into Samsung QLED TV was just after 11.15am now it’s fine again, it just shows that my Wiring is Fine & that it’s The Network Connectivity with the Culprit outside in The Green Virginmedia Box Outside.Can you plz send an Engineer
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest Regards, Mr Mark O G Anderson-Baker @MARCUS1961UK (3/3)
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Wendy
(@Wendywirdz) reported
from
Abingdon, England
@virginmedia Finally we did. Took 2 days of texting. Not the best service.
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia I’ve been looking into this problem & the TV is all Connected to my Virginmedia Internet then it suddenly disconnects from the Internet & then this is why it goes back to my TV Homescreen then i go back into settings & wireless network click on this & then it’s returns & works🤪?
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Hi I downloaded the latest Update for my Apple Phone & ever since then when i click on my Virginmedia Hub3 my phone says it’s connected to the network but has weak security I’ve never known it to say that before😱
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Woody Harrison
(@woodythemover) reported
from
Carterton, England
@stephcassidy56 @virginmedia @skytv Ouch, not good, hopefully they will try to help
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Betty Jo Workman
(@bettyjo62) reported
from
Abingdon, England
@DailyMailUK #virginmedia such a bad service
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A1NOS
(@a1_nos) reported
from
Abingdon, England
@CloopR @virginmedia Just horrid. I had the same problem with Vodafone. In the end the only way I resolved it was a good friend was golfing buddies with the CEO otherwise I don’t think I’d have sorted it.
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia I went on Virginmedia & it said they know of a TV Issue & it was affecting TV Go Users so does this it could be affecting normal TV Viewing through V6 Box & Virginmedia Router. The Fix time is estimated for 12pm Tomorrow(Engineer) I cannot watch TV Now it keeps going On & Off😱😫
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A1NOS
(@a1_nos) reported
from
Abingdon, England
@CloopR @virginmedia Also had a huge issue with Together Energy who owed me £500 and wouldn’t pay it. Eventually contacted finance lady at Daily Mail who contacted them and I got my money. Will dig her details out if I can. She was very helpful.
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Wendy
(@Wendywirdz) reported
from
Abingdon, England
@virginmedia are the worst company to get hold of. If you read this, please contact me about my account!!!! #virginmedia
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Amelia
(@Amelia30549431) reported
from
Abingdon, England
@LaurakBuzz @virginmedia They can slow down your service in busy times. Dodgy. It’s in the contract though
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Kim Marie Pike
(@HollySquirrel) reported
from
Didcot, England
@virginmedia My husband has been unable to contact anyone at customer service. It seems our router has an intermittent fault. Please advise ASAP. My husband is a key worker (electricity generation), having a stable internet connection, is essential. 2/2
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Inmita Medina
(@inmilla68) reported
from
Didcot, England
@virginmedia Hi there. Never got my 5 GB SIM card as stated in my contract. Been waiting for over a month and never got it! Impossible to get through customer services to speak to a human...
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Kim Marie Pike
(@HollySquirrel) reported
from
Didcot, England
@virginmedia We need this sorting, as there are 3 of us working from home, involving video meetings. How do we get in touch with you to sort our services out? Our TIVo box is also slow to respond and on-demand isn’t working, due to internet problems. Help. Now. Please.
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@MARCUS1961UK
(@MARCUS1961UK) reported
from
Cholsey, England
FAMILIES WHO DID NOT HAVE COMPUTERS FOR LOCAL BUSINESSES TO DONATE LAPTOPS AND BT VIRGIN MEDIA AND OTHER COMPANIES TO HELP THE POOREST OUT AND NOW OUT OF NO WHERE AND MAKE IT LOOK LIKE YOU THOUGHT OF THE IDEA, WELL YOU DID NOT HANG YOUR HEAD IN SHAME MADAM LYING. Kindest (7/8)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amee ☆.。.:*・°☆.。.:*・
(@Amyy_Symcox) reported
@virginmedia AND once I asked for all the calls to be reviewed regarding my complaint and compensation, being told ‘well we don’t actually listen back to any calls, it’s not what we do’?!?! IM SORRY WHAT THE ACTUAL HELL IS THIS COMPANY
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Amee ☆.。.:*・°☆.。.:*・
(@Amyy_Symcox) reported
@virginmedia ; well you have some explaining to do! Just had a so called ‘supervisor’ call me regarding my complaint who didn’t confirm Dpa with me, who had to put me on hold to look at my complaint which should of been looked at before AND WHOS PHONE WAS GOING OFF IN THE BACK!!
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quillers@hotmail.co.uk
(@QuillersTommy) reported
@richardbranson your virgin media company are trying to charge me £250 to fix a phone that's got a battery that's expanded and broken the phone. The phone is 2 months out of warranty but its a common fault with the Samsung S9, I use all your services home phone, broadband TV...
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Clive Richardson
(@CliveR39) reported
@virginmedia There is no dial tone and no connection when dialling in from mobile, just three beeps and disconnect. I'm not asking for much, just the service I'm paying for in this digital/cable era.
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quillers@hotmail.co.uk
(@QuillersTommy) reported
@virginmedia You can't even spell properly it shows the contempt you have for your customers, 30 years I've been a customer even before it was Virgin and to be treated the way I have is a travesty.
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Clive Richardson
(@CliveR39) reported
@virginmedia As mentioned, NOT Hub-connected, no fault shows on test from PC, but STILL no landline! Continuing abject service...
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quillers@hotmail.co.uk
(@QuillersTommy) reported
@virginmedia What's the point someone already told me the options pay off the contract early and get an upgrade or pay £250 to fix a phone with a problem that there's no way we could've foreseen. If you want to keep my business write off both contracts now upgrade us both and we'll talk.
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Leanne Lawlor
(@leanners76) reported
@virginmedia Hello? Can you please resolve outage in m34 I have an assignment due!!! I’m sure lots of other people are trying to work from home and/or submit assignments too. Get it sorted, £100 a month and no service!
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Simon G
(@SGL_Simon) reported
@virginmedia our TV box keeps freezing on live TV & recorded programmes. Checked coax cables are properly seated. I’m assuming it’s heat related? (Service status says all ok)
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Kirsty Plovie
(@kirstyaldo) reported
@virginmedia As a new customer we're not off to a good start already. Our installation date has been moved to the 3rd August due to you needing to carry out more work to prepare which I understand but I'd selected a Friday as I'm home. Is the 30th not an option?