Virgin Media Outage Report in Ulcombe, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ulcombe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ulcombe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Ulcombe, Kent, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Maidstone, Sittingbourne and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Internet | |
| Chatham |
Wi-fi | |
| Maidstone |
Internet | |
| Maidstone |
Internet | |
| Maidstone |
||
| Chatham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ulcombe, England
Latest outage, problems and issue reports in Ulcombe and nearby locations:
-
Ann Hepper
(@AnnHepper) reported
from
Ditton, England
@virginmedia #virginmedia please answer your phone poor Internet connection and paying for a service we are not receiving is not acceptable you need to improve your appalling service
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia so am missing the football again - about the third time now in about 6 weeks. Engineers have replaced all cables and router but refuse to accept it’s a network issue. How do I actually progress this or speak to someone who cares?
-
Ella
(@helloellaxo) reported
from
Maidstone, England
@virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you
-
adedeji adebayo
(@kanur1) reported
from
Maidstone, England
@virginmedia Any news regarding broadband issues in Kent? When do we get service back feeling incapacitated
-
Laura Underhill
(@LauraBaalham) reported
from
Snodland, England
@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia Well since our exchange I’ve now been asked my problem and same security questions by an automated text bot 3 times with no actual response. Now the internet has just gone off again during the football. Think I’ll stop recommending @virginmedia to people now.
-
Jane Exon
(@ExonJane) reported
from
Maidstone, England
@virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please
-
Jackie highsted
(@HighstedJackie) reported
from
Maidstone, England
@virginmedia 😡😡for the 2nd time this month internet & tv have gone down, no apology email from last time even though was down for 14hrs, will be taking my money else where from tomorrow as this is getting ridiculous #virginmediadown
-
Rockwell7 😷
(@Rockwell7) reported
from
Maidstone, England
@ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..
-
Gill Leighton
(@GillLeightonNHS) reported
from
Kennington, England
Working from home over the past few days has been so tricky,our expensive M100 fibre broadband has been so slow that I had to resort to using my 4 G , tonight is 5 th evening in a row on hold for over an hour #virginmedia please can you help ? Important NHS meetings tomorrow !
-
sarah aldridge
(@sarahaldridge73) reported
from
Sittingbourne, England
@virginmedia awful customer service in my experience. Been trying to cancel contract since yesterday with no success! On line chat refer to team but they don’t respond and phone lines cut you off after 55 minutes of holding on!
-
Jonathan Goodwin
(@mrjcgoodwin) reported
from
Ashford, England
@virginmedia why are you ignoring my tweets on the other thread you started? On your advice been trying to get support over SMS but it just goes in a continuous loop of the same questions for 4 days?!! You also don’t answer your phone or live chat? How do I actually get help?
-
Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia what has happened to your customer service? I have been waiting since Wednesday evening for someone to reply ‘ as soon as possible’ about a fault. Currently on hold as usual on the phone. Is there anyone there at all!?
-
Martin Holme
(@Chataranga) reported
from
Kennington, England
@virginmedia utterly appalling service from Virgin Media. Internet completely down the other day and now problematic to say the least. Tried phoning earlier and gave up after half an hour. Just tried again and gave up after 35 mins. What has happened to the service? It’s awful
-
Jackie highsted
(@HighstedJackie) reported
from
Maidstone, England
@virginmedia my poor 94yr old dad who sees nobody because of #Covid_19 has had no tv since 2pm today , that is his life line yet your not going to get it sorted till 10am tomorrow 😡disgusting service , well I hope u refund him some of his pension 😤
-
Ann Hepper
(@AnnHepper) reported
from
Aylesford, England
@virginmedia when will you be sorting out the appalling connection issues in the ME20 area which has been going on for months.. appalling service
-
Dan Ward
(@Danward29237729) reported
from
Snodland, England
@richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem
-
Troy Williams
(@troyaaron) reported
from
Sittingbourne, England
@virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.
-
John Bennett
(@chinashouse) reported
from
Ashford, England
@virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩
-
mark longhurst
(@scholes1976) reported
from
Snodland, England
@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jo May
(@jomay1980) reported
@virginmedia how can you charge an early contract termination fee when I haven’t had a proper service for months and I’m now having to move provider? Awful customer service
-
Jo May
(@jomay1980) reported
@virginmedia @mariobucolo Wouldn’t recommend @virginmedia to my worst enemy!
-
Lorna Allan
(@loripop76) reported
@seb10961424 @virginmedia I’m having bother in Edinburgh. No surprise, always something not working 😣
-
Vicomtesse Victoria Vavavoom 🇪🇺
(@VicVA2) reported
@virginmedia But this is the number that she tried & your customer service agent was rude to an old lady who's far from technically savvy! She's going round in circles & very upset. Is there a helpline for people with disabilities for example?
-
Vicomtesse Victoria Vavavoom 🇪🇺
(@VicVA2) reported
@virginmedia But she can't contact you via mobile as you ended her contract! The guy on the landline 'helpline' was rude to her as no doubt tried to sell her a new contract & at 80 she hasn't got a clue what any of it means! How can it be so hard to get a PAC number?
-
Babs O'Shea
(@Barbaraoshea7) reported
@virginmedia I have to wait a further 10 days!! It was promised to be installed on 9th March. Poor excuse after excuse and not one apology or phone call! I have had to ring daily and been on the phone 40 minutes each time. Disgusting customer service
-
Stefan
(@michealzelinski) reported
@virginmedia I’m a new customer and just received my router today for quick installation. However I’m still without internet. I’ve never had virgin installed whilst I have occupied the house, however there is an NTL box that I have my cable connected to. I was told it can take 24hours
-
Tom Leaman
(@tomleaman53) reported
@virginmedia In Malvern Worcestershire I dunno why but when I first took my contract out with your company it was fine but now it’s so so terrible
-
Haz
(@Mr_H1980) reported
@virginmedia So no resolution? As CS gave a professional bin off
-
Dave Z Photography
(@DaveZ_uk) reported
@virginmedia Yes. I was offered a further reduction in October bringing my bill down from £26 to £23. I agreed and asked if that would be the price for the term of a new contract and was told yes. I have no checked and 2 of the offers (which say 18 months next to them) end a lot earlier