Virgin Media Outage Report in Thrapston, Northamptonshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Thrapston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thrapston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Thrapston, England
The most recent Virgin Media outage reports came from the following cities: Wellingborough, Kettering, Corby, and Rushden.
| City | Problem Type | Report Time |
|---|---|---|
 Wellingborough
|
Phone | 6 days ago |
|
Wellingborough
|
Internet | 10 days ago |
|
Kettering
|
Wi-fi | 13 days ago |
|
Kettering
|
Internet | 21 days ago |
|
Corby
|
Wi-fi | 22 days ago |
|
Kettering
|
Internet | 28 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thrapston, England
Latest outage, problems and issue reports in Thrapston and nearby locations:
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia hi, do you have online chat available for problem solving?
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia Hi, done all that, effects wifi, have ordered wifi pods but out of stock. Not sure why speed so slow, I'm supposed to be getting a boost according to your helpline colleague last week
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia I understand that but in the meantime I'm paying top whack for a sub standard service effecting BB and t.v. with no resolution date, not really good service
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia Speed tests etc, BB effecting t.v. services, am doing a ethernet test but not sure how that will help.
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia Yes, need a pod, also have t.v and home phone, TV service has lots of you tube, Netflix, sky movie drop outs
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Steph (@stephylouise) reported from Desborough, England@virginmedia Would we be able to write to that address if we only wanted to cancel our landline? We currently have a TV package which we want to keep.
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Justine (@Just_Woodbridge) reported from Wellingborough, England@virginmedia Tried this 3 times today. It will not submit my complaint. Very handy.
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia No, basically I upgraded my BB a few months ago and the service actually has got worse. I now struggle to maintain a signal in upstairs rooms and Netflix etc constant drop outs
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Steph (@stephylouise) reported from Desborough, England@virginmedia why is it impossible to get to speak to an actual human being? We've been trying to get through to cancel our landline for months and get nowhere. Led round in circles until eventually the call cuts off. Can anyone help?
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Trushār Patel (@trushar108) reported from Wellingborough, England@Virgin @virginmedia @richardbranson Dear Virgin Media, unlawful pretending fraudulent callers keep ringing us about a nonsense router signal issue and hacked IP network? Can you please implement preventative measures to protect vulnerable community members living in the UK. Thx
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia Hi, have done that, found a blackspot but won't let me order, refers to online bot chat that cannot help either. Can't get through via phone
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia I've been trying to resolve a BB speed, patchy t.v. services issue for several weeks and am getting passed from dept to dept, unfortunately customer service isn't great tbh
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia Basically on 500mb package but getting below half of that speed. Tv service poor as on demand constantly drops out, ave twice during a film.
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Sophie Stewart (@SophieRebecca93) reported from Corby, EnglandReally @virginmedia been on hold for 40mins for you to terminate the call due to “technical difficulties”! What surely you knew that when we called! Your customer care is shocking 😡
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georgina sheridan (@georgiesheridan) reported from Yaxley, England@virginmedia 1 month of awful WiFi and now it’s been down the last 20 minutes during the Spurs game 🤬😡 How can you put your prices up and then have worse service #sortitout
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Justine (@Just_Woodbridge) reported from Wellingborough, England@virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.
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erika lesley neale (@erikalesleyneal) reported from Rothwell, England@virginmedia Hi I was wanting to cancel my order because I have changed my mind
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Justine (@Just_Woodbridge) reported from Wellingborough, England@virginmedia I thought my issue was resolved yesterday, but today I’ve had an email saying something different. I text the number again, at 11.28am, the bot replied but nothing since then?!
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia hi, please can you advise your complaint procedure
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Darren Carson (@Bobby_Dazzler68) reported from Corby, England@virginmedia So would this solve the t.v. issues?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vincent. (@justmevincent) reported@virginmedia I haven't confirmed there isn't a problem I telling you I have issues with the Internet reaching my bedrooms so no need to patronise me. Your service cannot provide me to cover a basic house with broadband which it should and not worth the cost and I will chose another company
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. (@pepsgooner) reported@virginmedia you internet is something from the early 2000’s my latest download for iOS is currently 19 days remaining. Appalling service
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craig crawford (@craiginmotion) reported@virginmedia Wired connected = 65 download 22 upload this morning at 11am NOW ITS ALL DOWN AGAIN #shitshow. Two technicians have been here and I’ve been waiting 4 days for a supervisor “within 24 hours” call back. Paying for 500GB speed. You guys are THE WORST
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Danielle Bridge (@xdanibridge) reported@virginmedia I contact you to make a complaint and your employee cuts the conversation and leaves it without allowing me to make an official complaint.
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Harrison Gregory (@smashedprawns) reported@virginmedia spent 2 hours on hold trying to cancel my contract and got charged £80 by my phone company because it was a non geographical number, amazing, thanks
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Larry Cowan (@larcowan) reported@virginmedia I was told it was a fixed price as I paid double what my neighbours paid, I was being charged £40 a month,then my next door neighbour told me he's with Virgin,get the same service as me, & is only charged £22. I'm sure there are Virgin Customers getting the same broadband cheaper
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Alan (@RebootBob) reported@virginmedia That makes zero sense when at 18 months, they're no longer a new customer and so we should get the same price as them at said 18 months! Screw existing consumers, right?
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Danielle Bridge (@xdanibridge) reported@virginmedia Not a problem my nan has a contract with you and her phone line has been out of service since Friday aside from some small periods it was working. She has careline in case she falls which is hooked up to the phone line as the phone is out she can't contact someone if she falls
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Darren Charles (@DarrenCharlesUK) reported@virginmedia I've previously escalated to the Director of CX in VM before for a previous issue but would really like for you to be able to sort without me doing that again. Thanks
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Larry Cowan (@larcowan) reported@virginmedia So can you provide me with an email address? , as your service is not worth it, there are plenty of other companies about that can answer a phone and have an email contact.