Virgin Media Outage Report in Thorverton, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorverton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorverton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Thorverton, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Internet | |
| Exeter |
Internet | |
| Exeter |
Total Blackout | |
| Exeter |
Internet | |
| Exeter |
Internet | |
| Exeter |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thorverton, England
Latest outage, problems and issue reports in Thorverton and nearby locations:
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Chris Gower
(@chrisgower) reported
from
Exeter District, England
@LauraRiceli I'm exactly the same. I ceremonially watch some terrestrial telly because I'm paying for it, @virginmedia won't let me cancel the telly as its part of my package. But we still have to pay a license fee because government reasons.
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Shakers
(@ShakersExmouth) reported
from
Exeter District, England
@virginmedia 2 handsets in different parts of Devon - cannot make calls! Service checker not working!! Come on VM sort this out...
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s a bit difficult to explain the whole story in a tweet as it’s a really strange issue and I’m fed up of calling your non-uk call centre and being told the same thing again.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Issue still not resolved, a week without a TiVo box that works #CustomerService #joke
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia this was never funny, now a further 12 minutes in the queue listening to what ever this music is!! Still waiting #CustomerService #joke
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Thorverton_Dad
(@DadThorverton) reported
from
Thorverton, England
Grrrrr. I rarely tweet but @TalkTalk have ruined my day off. Tried unsuccessfully to obtain a new router, been talked down to like I am a child and charged for an engineer I didn't request or need! Why the heck did I ever leave @virginmedia. Indian call centres are so aggressive!
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Aly Howard
(@Alydinsdale) reported
from
Countess Wear, England
@virginmedia no broadband for 18 hours and told won't be fixed until 12.9.19 refund for loss of service #Exeter
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
2 weeks and counting, and despite having my complaint escalated to a manager I have still received no call back from @virginmedia #awfulcustomerservice
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia It’s wi fi. My old dongle stopped picking any signal up so brought a new one. Will try the troubleshooting
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia your customer service is woeful! Leaving soon, if I can just get someone on the phone lines to sort it! Apparently not knowing my password, brings your processes to a standstill and it’s my fault! #notgoodenough
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia I was given a complaint number on Thursday night and was told I would receive a call back within 24 hours but I haven't heard anything
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
@virginmedia Hello, it was a GDPR complaint after my address for my virgin media account was sent to a different account holder.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia after several weeks of suffering faulty equipment. I was promised a rebate, in fact I get an increase in my bill. Phone help desk, in queue, pass security, put on hold, pass security, put back in queue! No customer service, no personal responsibility. #utterrubbish
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Charlie Garnham
(@pbandapple) reported
from
Exeter District, England
@virginmedia Every device I have can connect to the wi fi with fast speeds and the connection doesn’t get interrupted, expect for my PC. The other night it suddenly dropped out & whilst Virgin CS managed to sort it out and get back onto the connection, it’s now very slow.
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🍎🍐TheGrocerOnTheGreen🍋🍊
(@grocer_on_green) reported
from
Exeter District, England
@CllrEmmaMorse @virginmedia @bt_uk @SkyUK @VodafoneUK @BenPBradshaw Amazing how we are living in this “Digital Age” and yet there are these “Connectivity Black Spots” within the city 🙄 Amazing and disappointing the private companies don’t want to help/get more customers 😕 @BenPBradshaw works so hard for Exeter, lobbying away on everything!😊👍
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia Yes, rude, incompetent. Computer driven process! No ability to adapt or free think or problem solve. I am moving, but to an area where Virgin is not available!
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia 8 weeks on since I REsubmitted a GDPR breach complaint after my first was closed for no reason, I have still heard nothing from @virginmedia ..... 😡
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Matt Campbell
(@MattCampbellPhD) reported
from
Exeter District, England
@virginmedia The reason they want me to call back is because their system was down!! They won't send an engineer without running through steps that I've already run without them.
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Steve Lee
(@SteveALee) reported
from
Exeter District, England
@rem @virginmedia happy with @bt_uk broadban good router with 3 mesh discs, we have had FTP for many years and get about 30 Mbps upload with 150 download. mobile fall back if line fail. expensive but do get BT mobile deal as well. good support.
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Billy Bingham
(@billy8179) reported
from
Exeter District, England
@virginmedia I spent 25 minutes on the phone to your unhelpful customer service desk yesterday....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Douglas
(@pye1903) reported
@virginmedia I would like to look at getting some form of reinbursment for this invonveiniemce, its been a nightmare, ever since i upgraded to the 1gpbs service its been terrible added woth the fact the o2 sim that i dont use has went up nearly 15% in cost
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junya
(@haitusxhiatus) reported
@virginmedia WiFi outages since September Engineer called out Opted in to a new contract with a promise of better service Services are still poor with continued outages Call to get this resolved promised a callback from a manager after escalation No response from anyone in virgin media
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Lord SteveyP of Stoke 🇬🇧🇪🇺🇦🇹🇫🇷🇳🇱🇮🇪
(@SteveRPugh) reported
@virginmedia No he focussed on a box I don’t have. The net issue wasn’t given any time. It isn’t wifi as even my Pc which is wired to the modem drops so it’s the net signal coming in that’s dropping
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Terri
(@terrileigh1991) reported
@virginmedia hi, placed an order for new phone and contract this morning but I’ve kind of been left unsure if the order has been complete/processed due to no follow up email after ‘next steps for your order’. A little confused and doubting my choice to come aboard. Can you help?
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Harper
(@WorldCupHarper) reported
@virginmedia contacted you on live chat last week about WiFi not reaching my office when working from home. I was given WiFi pods to help, was told 2-5 working days. Now on 6th working day. I’ve had no sign of anything coming? Beginning to think going with someone else is quicker
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Niecie
(@devorahfurman) reported
@plbHQ @virginmedia Go Phil- I am getting more and more peed off with them too. Was in Saffa for 5 weeks and came back to no service and my TiVo Box had none of my series links recorded 😩😩😩
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Stu Paterson
(@Muppet1169) reported
@CJGrannell @virginmedia I can't stand that even after 6 years I get charged more for less than a new customer.
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junya
(@haitusxhiatus) reported
@virginmedia Then I decided to leave and call to get my contract ended get told I have to pay when you guys can’t fix my issues with the WiFi Incur charges on a bill that I wasn’t paying for because of lack of service Now passed on to debt collection agency affecting my credit
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Polkadoodles Paper Crafts
(@Polka_doodles) reported
@virginmedia when are you going to fix broadband business outage in yo26 it’s been off since last night!
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Janice Bogalski
(@janbogalski) reported
@virginmedia I received a box of equipment which I have not opened and I contacted BT and discovered Tanya had lied!! I contacted virgin and have been waiting for a manager to call me back. I called again yesterday and they want £288 to cancel a contract that was a lie! This needs sorting out