Virgin Media

Virgin Media Outage Report in Stocksfield, Northumberland, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stocksfield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stocksfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stocksfield, Northumberland, England 12/12/2024 02:55

December 12: Problems at Virgin Media

Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stocksfield, Northumberland, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Consett and Stanley.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Phone
United KingdomNewcastle upon Tyne Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stocksfield, England

Latest outage, problems and issue reports in Stocksfield and nearby locations:

  • stephwales_ S t e p h . ♡ (@stephwales_) reported from Gateshead, England

    Great what deals you can get when you ring to cancel your contract 👍 @virginmedia a very helpful Hayley in your call centre. Paying less now for more than double what I had before.

  • RobbyRSSRobot Robby (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia Thanks. Just checking as it calls me your customer and I'm not! 🤣

  • kieranwby_ Kieran (@kieranwby_) reported from Newcastle upon Tyne, England

    4 days running wrang Virgin media regarding my broadband contract hold time of 40 mins then get cut off and in app support doesn’t help or live chat jokes man @virginmedia

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    @virginmedia every month I have the same issue. Go to pay bill and despite having Google auto password (which works on every other thing I log in) it says my log in is wrong and I have to reset it EVERY MONTH!! EVERY MONTH!! IT'S RIDICULOUS

  • vitosauras Helen #RacingForAnthoine🇧🇪 (@vitosauras) reported from Gateshead, England

    Hi @virginmedia sort the Internet issues out in NE10 please that's twice my connection has dropped in the last hour

  • godisageordie andy kindred (@godisageordie) reported from Gateshead, England

    @neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @spookysquidd @virginmedia Thanks for your input 🙄 I have issues with how bad the customer service is in general. On that note it’s back down... 😴😴😴😴

  • MajorManor lee major (@MajorManor) reported from Newcastle upon Tyne, England

    @virginmedia You having service issues in NE15 7PH

  • sportingpat Patrick O'Kane (@sportingpat) reported from Whickham, England

    @virginmedia No, unfortunately I never got that far. Seriously considering just cancelling and going with a company that has more respect for its customers. Literally became a client 5 days ago

  • GarYoung Gary Young (@GarYoung) reported from Gateshead, England

    @virginmedia I will@go@to ofcom and I will chaffe you for my hourly rate for any time expenses on this disgraceful approach to customer experience when I’ve been a loyal@customer for 15 years

  • MatthewEmmer Matthew Emmerson (@MatthewEmmer) reported from Gateshead, England

    Can’t continue to work remotely from for the NHS if this #virginmedia issue is on-going 😭

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡

  • mrspag47 Elizabeth Pearson (@mrspag47) reported from Stanley, England

    @BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up

  • WillHowe Will Howe (@WillHowe) reported from Gateshead, England

    @virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day

  • sportingpat Patrick O'Kane (@sportingpat) reported from Whickham, England

    @virginmedia Twice but very unsatisfactorily and although I was told at 5.30 that I would receive a call back within half an hour from a customer services manager, I am yet to receive that call. New customer extremely f***ed off if I'm honest

  • fossdog_ Jake Fossey (@fossdog_) reported from Stanley, England

    @virginmedia are genuinely ******* shit

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @virginmedia .... 0420 and still no service 😡😡😡😡😡

  • greav41 Paul Greaves (@greav41) reported from Gateshead, England

    @simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.

  • TonyYoull TY I 92 (@TonyYoull) reported from Newcastle upon Tyne, England

    Shouting at Virgin Media on the internet work fix the problem. Pass it on

  • GarYoung Gary Young (@GarYoung) reported from Gateshead, England

    @virginmedia just the most horrific service ever from you. Your agent agreed a discount due to poor service and to stop me leaving. It now transpires the discount is at the expense of skysportsHD which we did not agree. I’m now having to take it to ofcom because no one can help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CluanThe The Hound Of Cluan (@CluanThe) reported

    Anyone else having problems trying to get @virginmedia to answer their phone, they only want to answer when its a new customer sale. Plus putting up the price by £3.50 when everyone is out of work or on Furlong. Absolute joke.

  • Dobby1511977 Dave B (@Dobby1511977) reported

    @virginmedia agent just told me there will be a fee for ending contract early to rejoin on an account held since cable and wireless in the 90’s! 50 mins and counting so far on hold listening to bad music to speak to retentions team

  • cmwilson81 Chris Wilson (@cmwilson81) reported

    @virginmedia how do I contact you to report a fault with my broadband? Your phone service doesn’t work and it won’t let me run diagnostics on the website and crashed when I booked an appointment

  • FishInky The Korova Milkbar (@FishInky) reported

    @virginmedia And now to top it all have been contacted by a fraudulent Virgin account on twitter saying they will resolve the problem. While simultaneously asking for card details. Their response was quicker than yours at least so there is that.

  • rogcohen Roger Cohen (@rogcohen) reported

    @virginmedia I cancelled the engineer - didn’t want to risk it. Naturally the broadband went down again today. Currently out for 90 min. At one stage the service checker page said there was a problem in the area, but not now. Same for the phone num it was suggested I ring in an earlier tweet.

  • Tory_slugs Mr Teeny (@Tory_slugs) reported

    @virginmedia Been trying to get in contact to fix a faulty TV box, disconnected the setup that your engineers installed because the WiFi service has been awful since startup, put it back together and now the TV box is not switching on. Can't get in contact with customer service.

  • JohnDon58086814 John Donovan (@JohnDon58086814) reported

    @virginmedia I found a functioning Complaint form and have instructed disconnection via that. I'm waiting for confirmation. Thanks

  • paulrreed ポール リード (@paulrreed) reported

    @virginmedia Perhaps reduce prices for existing customers rather than providing new customer discounts! I’ve had to change my contract with you to my name, from my partners and I’m stuck paying higher prices for another 18 months!

  • Markbdlon Is it over yet? (@Markbdlon) reported

    So no Internet or landlines only TV from @virginmedia yet their service tracker says all is well apart from the TV??. Tried to ring them and they have an automated voice saying maybe I should ring later as they are busy so goodbye!?! Awesome service, not.

  • jemjabella Jem (@jemjabella) reported

    @Psychobel @virginmedia Don't have any problems with Zen, and they were excellent when we had problems with the line when we first moved into this house.