Virgin Media Outage Report in Steyning, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Steyning, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Steyning and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Steyning, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Brighton, Hove, Shoreham-by-Sea, Burgess Hill and Lower Beeding.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
Internet | |
| Brighton |
Internet | |
| Hove |
Internet | |
| Shoreham-by-Sea |
||
| Brighton |
Internet | |
| Brighton |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Steyning, England
Latest outage, problems and issue reports in Steyning and nearby locations:
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Dan Garrett
(@dan_garrett1) reported
from
Hove, England
@virginmedia @MoneyTelegraph Furious right now. 12 different failings by virgin media. Call centre refusal to escalate my complaint. Hung up on twice. No human compassion. Just keep quoting from their script. Completely unacceptable. #poorcustomerservice
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Patrick Woodward
(@pwvoiceovers) reported
from
Worthing, England
@virginmedia bb seems to be back now! Hopefully just a glitch. Service status website still down tho. Says 'oops, something's wrong'
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Patricia 💜
(@Mamafish_TW) reported
from
Hove, England
@virginmedia absolutely shocking that as a customer since 2012 out of contract since 2014 decided to tackle the £130+ a month bill only to be told we can knock off £10 but increase your broadband is the only offer you can make to keep me with you. Time to move on
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@tanyabyrne @virginmedia Exactly this. I completely accept that emergency work cannot be helped and has to be done as soon as required, but scheduled improvement work should be different. It's not okay to just cut people off without notice and then make out it's an outage.
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Tony Woodley
(@zimoza90) reported
from
Burgess Hill, England
@virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService
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ЯTV
(@RelentlesssTV) reported
from
Brighton and Hove, England
@rachhgoeslive @virginmedia That's a shame :( & yh i have sams issues. I wanna talk to someone else to lol
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
Well done @virginmedia, everything down again and I’m told 24-48 hours until it’s fixed. On the opening weekend of the new premier league season. Magic 🙄😤
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David McDonagh
(@davmcdngh) reported
from
Hove, England
@virginmedia I appreciate your response but I did get through to an agent and the response I got was quite frankly appalling. The only thing that link says is there is a problem with using the app. This is a problem that has now been going on for weeks
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi guys what’s going on with the tv phone and broadband service in the Bn2 area of Brighton mines all down and not working at all
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
I feel like all I do is ring big companies up constantly to be fobbed off about their terrible service & amounts of money they’re taking off me for that service. It’s a joke. @virginmedia and @SSE Im talking about you.Joke both of you 😡. #pissedoff #anotherdaywithnotvorinternet
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Mark
(@peel_acres) reported
from
Brighton and Hove, England
@virginmedia Yeah, it's a known issue and you are working on it but Cricket World Cup Final, British Grand Prix, Wimbledon Men's Singles Final, Tour de France! Aaaargh!
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stephen leppard
(@steveleppard) reported
from
Shoreham-by-Sea, England
@virginmedia are doing improvements in the area so my tv and broadband are down all day. Nice to be told. Working from home and can’t do a thing now. Wasted day. #Complaint
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Leon Valentine
(@Genji_bow) reported
from
Brighton and Hove, England
@virginmedia I’m loosing connection and having issues ie dns issues....I have restarted all of my equipment. Isn’t there preventative actions you can do to stop ddos issues to other customers
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
Just realised my direct debit goes out today. But your department that deals with taking payments hasn’t been down for the last 4 days. Funny that 😬 @virginmedia
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Dan Garrett
(@dan_garrett1) reported
from
Hove, England
266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@virginmedia Called customer service line & the message says virgin is doing improvement works in my area. I accept that if its emergency works there is nothing that can be done. The reason I am cross is if you have scheduled improvement work to do, you should tell people about it before!
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Patricia 💜
(@Mamafish_TW) reported
from
Hove, England
@virginmedia Unfortunately the first member of staff disconnected our call then the second member was fairly rude so I think it’s time for me to move on and get better service and something I can afford, I’ve been trying for the past year to get a better deal but never got more than this.
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Clare Pear
(@MissClarePear) reported
from
Worthing, England
@virginmedia I know about that but feel the issues are always happening and i just want to watch tv without having to reboot and check statue all the time. Just feel it's a bad service when I'm paying for full package with you. Thank you for looking into this for me. 😁
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia Ordering my phones was a absolute credit to your company gave excellent customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mendo. Just Mendo.
(@MendoBurr) reported
Bit disappointed by @virginmedia. None of my upgrades in the past have locked me into a new 18 month contract - upgrading to 1Gig would, and the chat agent didn't even notify me of that. We're planning to move in March, had to cancel the upgrade. Shame.
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Kathryn
(@Kathryn_McCaw) reported
@virginmedia On demand, catch up and apps but I have an engineer coming out today but aside from that your customer service is awful and no one is acknowledging my complaint you can’t close it when the customer is still unsatisfied
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Dr Prithvi Hirani
(@PrithviHirani) reported
@virginmedia hey my internet has stopped working. This is second morning in a row. Can you help
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Paul Moore
(@peeyem2k) reported
First call to @virginmedia 20 minutes, 3 call transfers, call cut off on 3rd transfer, 1 disappointed customer who hasn’t had his query sorted who wished @sky were doing his broadband instead #customerservice
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Steve Phillip
(@Linked2Steve) reported
@virginmedia is there a problem with broadband in the HG3 1EJ area. Also my VM app won’t allow me to log in with my usual email and password- it says I’m not the primary user?
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Tony Hogan
(@uktonyeverton) reported
@virginmedia No, haven’t had an active account since 2011, never had any issues before, no notice given, causing massive disruption to my life and business, lost contacts, messages, NHS, utility etc etc etc
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Victoria Edwards
(@Ticvoria3) reported
@virginmedia She is less interested in an investigation than in help&reassurance with her worries of how much data fraudster can access. You and every other body involved urge the use of 2FA as safe&secure. She is 80, housebound and would welcome better service.
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Alan Surgeon
(@AlanSurgeon) reported
@virginmedia No they didn’t ? Booked an engineer for me. Online it actually said there were problems in the area but they couldn’t see this on their system ?
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Ash Williams
(@_AshWilliams83) reported
@virginmedia can I cancel my phone line and not experience any drop in service to my tv/internet? Easiest/fastest way to go this? Thanks
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#Manners1973
(@Stacey1882) reported
@virginmedia It's still bad John, and I have had to get out my office and use another one. What is the issue in RH11, it's not good enough & the fault repair date keeps going out. You must know what the issue is? Faulty cables, head end equipment damaged, bird strike?