Virgin Media Outage Report in Steyning, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Steyning, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Steyning and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Steyning, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Brighton, Shoreham-by-Sea, Hove and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
TV | |
| Brighton |
Total Blackout | |
| Worthing |
Wi-fi | |
| Brighton |
Wi-fi | |
| Brighton |
Internet | |
| Brighton |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Steyning, England
Latest outage, problems and issue reports in Steyning and nearby locations:
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Jeff Webber
(@jettypaul71) reported
from
Burgess Hill, England
@virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??
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Vicky Nangle
(@VictoriaNangle) reported
from
Brighton and Hove, England
@virginmedia I’ve been trying to message with your help section for 3 hours now - had 2 agents introduce themselves then disappear. All I want to do is let them know the details of someone pretending to be Virgin who tried to scam me then threatened me this morning. Not good.
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Jonathan O'Keeffe
(@RGNJonathan) reported
from
Brighton and Hove, England
@virginmedia How could it be a connection issue? It is fibre optic WiFi? Also the internet has been horrid the last couple of months just haven’t had time to call both my partner and I are front line so never off in the week
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Niki hardcore
(@NicholaHarcourt) reported
from
Shoreham-by-Sea, England
@virginmedia absolutely disgusted with the service
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JUMPSTART
(@JumpstartUK) reported
from
Sompting, England
9am on Thursday morning. Day one of second lockdown. Virgin Media is down. #virginmedia @virginmedia get it sorted. I’m in Worthing.
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🏳️🌈 #SociallyDistancingRick 🏳️🌈
(@richardscovell) reported
from
Brighton and Hove, England
Just experienced #unethical behaviour from @virginmedia #coercing a customer, accept £20 and close a complaint or you can take it further and not accept the £20. Failure to be transparent and communicate effectively across all departments about charges #poorcustomerservice
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BradleyGeorge2001
(@Bradley16535324) reported
from
Brighton and Hove, England
@virginmedia RIGHT SERIOUSLY YOU NEED TO SORT OUT YOU INTERNET THAT YOUR PROVIDING BECAUSE IT IS AN ABSOLUTE EMBARRASSMENT, it is a waste of money paying for this appalling service we are receiving you don’t Evan deserve a half star review. SORT IT OUT AND SORT IT OUT NOW!!!!
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
@virginmedia, what happened to the Travel Channel on 289? No warnings, no I go, just gone! It was my favorite channel and it's been scrapped of your network. What's going on?
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PriyaBTN
(@DeccanTiffin) reported
from
Hove, England
@virginmedia Is this some kind of joke? Just called this number and got an auto reply saying voice calls are not supported on this number. The WiFi service is awful today by the way.
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia hi, an engineer called out of the blue and claimed to be from Virgin Media working on my broadband. How can I tell if it’s not a scam? And if it’s not, how do I reach him? He gave the general customer service number
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Helen Monahan
(@HelenMonahan18) reported
from
Shoreham-by-Sea, England
After another 72 hrs without business @virginmedia you finally sent an engineer thanks for ruining another week of business in a pandemic so after 6 months of terrible customer service and disruption nobody cares
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.
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STun
(@DrSTun) reported
from
Hove, England
@virginmedia please help. Saying the password to login to my WiFi is incorrect. But it's not. Please help.
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Jonathan O'Keeffe
(@RGNJonathan) reported
from
Brighton and Hove, England
@virginmedia Don’t have an Ethernet cables. My phone actually uses 5G if signal is weak so it was likely my data not WiFi
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Gaynor Wingham
(@GaynorWingham) reported
from
Hove, England
@virginmedia my internet and phone are not working. I can't phone you on 150. How can i contact you ? I live in Hove Brighton. Thank you
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Carole Paton
(@CarolePaton) reported
from
Brighton and Hove, England
@virginmedia Hi, I eventually got a human to speak to after a very dodgy response to my tweets asking for all my bank details. Issue sorted.
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia It was a call and it wasn’t easy to hear what they were saying. Something about having detected that my internet was slow when doing online banking. It sounded very much like the “We are from BT open reach” scam so I said I would call them back.
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.
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Steve Twist
(@TwistieTalk) reported
from
Hove, England
@virginmedia What's the best time to contact your Customer Service team?
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Tracy S
(@flowersxxx) reported
from
Hove, England
@virginmedia no internet I'm in the bn3 area any help please.?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ed Andersen
(@edandersen) reported
Just saw some really weird behavior with Virgin Media cable.. was getting slow downloads until I ran SpeedTest. Then they went back to normal. Hmmm
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Alan
(@BigAl_2) reported
@virginmedia Before you do this, fix you internet sick of it going down or my WiFi not working everyday
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Abi Gillibrand
(@AbiGillibrand) reported
@virginmedia Hi! It's been two weeks now and my internet is still going down... Do you know when it will be secure again - it's just really inconvenient with working from home 🥺🙏
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John Stanton
(@Stanton_J) reported
@virginmedia I appreciate you offering a number but the problem will still exist and it will continue to go round in circles without someone owning the problem @virginmedia. It’s not fair for customers to have to keep chasing up some issue that shouldn’t be there.Surely there is a better way?
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Sam
(@SammyanthaM) reported
@virginmedia I already have messaged this number! What is going on with your service I'm seeing soooooo many complaints that are exactly the same- not being able to get through and broadband services not working. I have even emailed your CEO and his team haven't responded. Don't you care?
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Quidonneuncoup 🌈 🏳️⚧️ 🇪🇺
(@youknowit0609) reported
The only time @virginmedia answer the phone promptly is if you want to cancel or upgrade... they do not seem to be interested in answering when you have a fault.
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Rita Miller
(@gaz_dance) reported
@virginmedia Hi. Existing customer here. Disappointed with the trouble I'm having transferring services to my new address - you keep changing/not confirming the date. Makes WFH tricky during a pandemic. Message me x
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RICHARD MILLS
(@rmills599) reported
@virginmedia Probably 25 days off poor/no customer service, not getting what I pay for. Fobbed off, lied to, cut off. Hours of waiting to speak to someone who cannot help. Been told to text a number which does not reply.
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PL84
(@DeviousPL) reported
@virginmedia Right now I’m waiting for the credit cheque you owe me - something that takes 45 days to raise allegedly. And when I call up to enquire, getting someone who can speak English and isn’t rude.
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Abi Gillibrand
(@AbiGillibrand) reported
@virginmedia Hi! It's been two weeks now and my internet is still going down... Do you know when it will be secure again - it's just really inconvenient with working from home 🥺🙏