Virgin Media Outage Report in Steyning, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Steyning, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Steyning and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 23: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Steyning, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Burgess Hill, Worthing, Lancing and Hove.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Internet | |
| Brighton |
Internet | |
| Burgess Hill |
Total Blackout | |
| Worthing |
Internet | |
| Worthing |
TV | |
| Worthing |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Steyning, England
Latest outage, problems and issue reports in Steyning and nearby locations:
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Elliot Tinton
(@etinton) reported
from
Shoreham-by-Sea, England
@virginmedia I’d just like to cancel now please. Is there someone I can speak to to arrange?
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Junior
(@wavell_mark) reported
from
Hove, England
@virginmedia how come after nearly 3 days is my internet not working?? How do I claim compensation for this??
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Michelle83mj
(@michelle83mj) reported
from
Brighton and Hove, England
@virginmedia This link doesn't work
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia BN1 6FN - I’ve done the checks through your app and says no issue?
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Mark Cherrie
(@MarkCherrie) reported
from
Brighton and Hove, England
@virginmedia Andy has now told me that the work was never rescheduled for today. This really isn’t very good.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia They couldn’t fix it last Saturday… It’s been better today, but still up and down at certain times. Def not fully fixed
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Mark Strong
(@ibikebrighton) reported
from
Brighton and Hove, England
Hey @virginmedia any news on internet outage in #Brighton BN2?
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Phil
(@palewis1) reported
from
Worthing, England
@virginmedia what a useless company after waiting a week from doing as was asked of you on reporting my fathers death I receive a letter telling me I done it wrong. I’m afraid I lost it on the phone today and when all is sorted we will be leaving you. Great bereavement service.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Called and no issues. It has to be equipment, right? There’s an option to ‘test hub’ on that link but it just goes to an invalid page. I’ve been patient for a few weeks now, but I’m finding it hard to remain so! Trying to work like this is impossible
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Mark Cherrie
(@MarkCherrie) reported
from
Brighton and Hove, England
So far I’ve had three promised appointments from @virginmedia but sadly three no shows. We’ve had intermittent broadband for about 6 months now and just can’t seem to get the problem fixed.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia So… are you saying work is being carried out today. Wait until tomorrow and then if still bad book an engineer? I can live with that. But the person I spoke to had no idea about that and just booked an engineer again. Can I ask have other people raised area issues?
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Yep it’s still bad. Sometimes ok, a lot of the time not. Can someone look into it for me please.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Official complaint I’m afraid. They said ‘I’ll book an engineer’ I said ‘that was booked for tomorrow but you cancelled it’ She gets aggressive and it’s hard to understand what she’s saying and says ‘do you want an engineer or not.’ Sorry but this is truly shocking service.
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Christian 🇬🇧 🇺🇸 🏳️🌈 🇺🇦 🖖🏼
(@brighton_gay) reported
from
Sompting, England
@FuriousCoops It’s a major BT Open Reach outage which many non-Virgin Media companies piggyback their connectivity through.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Engineer Thursday. Not good enough really, had an engineer Saturday, problem still here if not worse, and being told to WFH due to heat. Cannot not be speeded up?
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Same, slow and occasionally dropping out
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Elliot Tinton
(@etinton) reported
from
Shoreham-by-Sea, England
.@virginmedia so how do I get in touch, speak to someone, get issues resolved?? No response anywhere.
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Angel sirius
(@Angelsirius1) reported
from
Worthing, England
@virginmedia Hi, i am having some issues with the youtube app, i spoke to youtube they said to try uninstalling reinstalling the app, something i am unable to do as you provide this. It will just not load a video or whilst a playlist is playing it goes black.
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Alternative Ageing
(@alternativeage) reported
from
Brighton and Hove, England
@virginmedia It’s happening way to regularly. I’ve lost a whole days work up to now, do I get compensation? Spent an hour yesterday morning sorting out yet more issues as a result of the outage over the w/e. 🥲
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia No it was the ‘general area fix’ (my engineer was cancelled by Virgin) which was then followed up with an email that said ‘everything is sorted’ which it was, until today when it was in and out again for hours. It’s ok now, but for how long?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gareth Howe
(@MontyMole) reported
@virginmedia I rang 150 and did the waste of time enter letters from your password thing. The person I spoke to said they couldn't look at an open complaint but only raise a new one so I have started again.
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Andrew Derricott
(@AndyDerricott) reported
@virginmedia It has been so frustrating particular the affect on my kids homeschooling. Received our latest bill yesterday too which was bitter sweet given the service isn’t working currently!
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El Cuñado
(@Leosoki) reported
@virginmedia Couple of hours on calls with 4 different people/depts (inc. retentions) last night, another this morning for more diagnostics, then retentions again, I finally have a new hub ordered. I'll be online eventually but the trouble/time to get there is unacceptable, to say the least.
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Mick
(@CurfTheRed) reported
@virginmedia How can I get to speak to a human? You broadband faults keeps sending a signal to my router and rebooting which suggest there's a fault but nothing changes. It immediately cuts me off rather than ask. If the issue is resolved.
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Tony Gallagher
(@tgeducation) reported
@virginmedia Yes, and almost every time I have a problem the service check suggests everything is fine. The problem is occasions of intermittent connections. A week ago I did a factory reboot and it was fine for a while, then yesterday it became unstable again. Very, very frustrating.
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Michael Chambers
(@mickchambers59) reported
@virginmedia Yes. There were issues according to your website
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megan
(@megg_paul) reported
@virginmedia I have 2 in place I don’t think your comprehending how much money we lose without the internet it’s appalling when I do the service check it tells me I need an engineer!!!
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Mark Smith
(@e2mrk_mark) reported
@virginmedia But they have already been advised of the fault! Why should I waste anymore of my time with Virgin? And why would I pay an extortionate amount for a service I’m not receiving.. great customer service!
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Dionne Thompson
(@DeeDeeBeccs) reported
@virginmedia Your colleagues all seem to say didn't things and I'm unable to get resolution. I'm making a formal complaint to CISAS
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Luke
(@dorman8smfc) reported
Checked and there are no issues in my area .. I've followed your online guide but to no avail. @virginmedia