Virgin Media Outage Report in Queensferry, County of Flintshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Queensferry come from postal codes CH5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Queensferry, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Queensferry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Queensferry, County of Flintshire, Wales
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wrexham, Ellesmere Port, Prenton, Queensferry and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Phone | |
| Liverpool |
Total Blackout | |
| Liverpool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Queensferry, Wales
Latest outage, problems and issue reports in Queensferry and nearby locations:
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John McKerrell
(@mcknut) reported
from
Liverpool, England
@SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months
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PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @virginmedia Can't be as bad as those speeds I'm getting!!
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Better rip the cable out of the wall and find a decent service.
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Bronwyn Galloway
(@GallowayBronwyn) reported
from
Garston, England
@virginmedia pay for BT box office live fight tonight and it comes up with W02 signal error instantly what's that about???
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PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks
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PH
(@PHEFC83) reported
from
Liverpool, England
@caffyhank @virginmedia They are shite. I left them 2 weeks ago due to the same issue. 100mb and was getting like 2mb. Although when I phoned up a few days before disconnection, they messed with my settings and I got 100mb!!
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Gary Beggs
(@GaryBeggs_8) reported
from
Liverpool, England
@virginmedia can’t get through on the phone, so you launch an app to manage your own account, then when you try and make changes it sends you to a chat option which also you can’t get through on. Your service is an absolute joke !
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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Geoff
(@gms11uk) reported
from
Liverpool, England
@virginmedia Stay disconnected should be the tag 1 hour waiting to get through on the phone to get a 24 hour fix to go back the next day to the same no connection They direct you to the web but it does not answer your question My recommendation dont trust a virgin experience no
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Phil
(@ThePhilAtkinson) reported
from
Liverpool, England
Virgin Media is ******* awful. Anyone know of another Internet provider that isn't complete dogshit?
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Charlotte Louise Middleton
(@charl_middo) reported
from
Liverpool, England
@virginmedia what is the problem with the broadband in the L9 area?! It’s been dodgy for weeks now and my husband now has to use his phone as a hotspot to be able to actually work from home because the broadband is so shocking!
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Is it just me or @virginmedia mobile gone down 🤬🤬
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Tues realised we’d been hacked via phishing email. Contacted Customer Service everyday for help & they have been useless. Told us they would turn our emails off for 48hrs to secure it. They’re can’t now get us back on despite 📞over an hr.😡
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Acko
(@Acko_79) reported
from
Liverpool, England
Sort this **** service out. All night no internet @virginmedia
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia @sportingredLFC Loads of people are having this issue. Stop passing it onto the customer to resolve. I expect a refund for this.
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Hello @virginmedia it hasn’t worked 👋🏻 SOS 🆘 I need access to my email account again please that you locked to help us.
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia @M_Jones1996 So you’ll be compensating all the customers who can’t watch the @LFC game for the SECOND WEEK RUNNING because of the same issue?
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Your Customer Service really is so bad...looks like another hour long phone-call AGAIN with probably somebody AGAIN, who doesn’t know what they’re talking about. Definitely taking our customer else where after this 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nakamoto Plaza
(@NakamotoPlaza) reported
@Asherhinds @virginmedia There's something very wrong with their system, in the last two days I've had my password changed twice, with emails coming in with "Hello Philip" and "Hello Roger" you have successfully reset your password - neither of those are my name. Something is very broken right now.
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Sarah Hunter
(@SadieH2602) reported
When I have to switch to 4G in my bedroom cause my @virginmedia broadband can’t get thru my huge 2 bed house! “Your network is unstable” - and your services are terrible! 😡
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Zubair
(@mozaque1) reported
@virginmedia @JohnLewisRetail Now, we are moving house. They disconnected us 8 days before our move and there is no way, any customer service personnel could help get us reconnected for the week before our actual moving date. We had to cancel working from home, and have no access to internet in crucial days
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Amy Heppingstall
(@AmyHeppi) reported
@virginmedia be grateful for some help as my internet just keeps dropping out and even my TiVo keeps shutting down too. Do I need a new TiVo box? Or hub? I’ve had this equipment for years?? Appreciate some help.
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Bab Biub
(@Babbiub) reported
@virginmedia our neighbours net is down too. Not happy as this affects massively our work!
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Sam Smith
(@samlsmithuk) reported
@virginmedia Please advise how I can get help. And why moving house with virgin media takes hours on webchat and calling to get a moving date, then connection is set up but the billing is literally impossible and I get charged extra in fees for the privilege of the stress. 3/5
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Michael Atkinson
(@mickbobbri) reported
@Marc251983 @virginmedia Totally agree Marc! I arrived home to find my Wi-Fi and tv not working! Done all tests! Ended up booking a engineer for Thursday morning. 10 mins later being told cancelled because of bigger problem and will be resolved later on the day!
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Neena Dhana-Finnis
(@Nino7) reported
@O2 @GoodThingsFdn @virginmedia That's a big promise when it's taken you almost 2 months to fix a mast, which by the way isn't fixed yet! My newborn will be 18 years old before you actually do something about it
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Paul Spinks
(@PaulSpinks16) reported
@virginmedia Even after new customers initial deal ends they are left on a lower price/higher internet speed than an existing customer. It took insurance companies a long time to realise they were doing this, guess your industry hasn't yet. 30 year customer going elsewhere.
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Ninja
(@ninjahardrock) reported
@virginmedia Don't bother, it's back on again now. This happens far too often. Out of nowhere, clearly no fault my end, it just goes off at terrible times for anywhere between 10 mins and an hour. No explanation, nothing. Had enough now, think I'll be looking for a new service provider.