Virgin Media Outage Report in Morpeth, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Morpeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Morpeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Morpeth, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: South Shields, North Shields, Whitley Bay, Jarrow and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 South Shields |
TV | |
| South Shields |
Internet | |
| North Shields |
Internet | |
| South Shields |
TV | |
| Whitley Bay |
Phone | |
| North Shields |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Morpeth, England
Latest outage, problems and issue reports in Morpeth and nearby locations:
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Hot Acid Rhythms
(@trisgallagher) reported
from
Whitley Bay, England
@virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.
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Selwyn St.Bernard🇹🇹🇬🇩
(@Selwynsaint) reported
from
Longbenton, England
If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
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Andrew Weatherhead
(@TheHamfather) reported
from
Blyth, England
@Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for
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Tony Hodson #coach
(@Tony_Hodson) reported
from
Ponteland, England
@virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
Another blackout on @virginmedia
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Jonathon Ward
(@Wardixo) reported
from
South Shields, England
Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.
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Brian Reid
(@brtoon) reported
from
South Shields, England
@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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T
(@toniaadiexx) reported
from
Whitley Bay, England
@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Longhirst, England
@virginmedia This is so, so bad.
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Paul 'The View' Carver
(@tenaka66) reported
from
Cramlington, England
@virginmedia poor service
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Longhirst, England
@crokakaar @virginmedia Try calling them for help if you've got a spare few hours to waste.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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Philippa Taylor
(@philippat) reported
from
Whitley Bay, England
@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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Ian K
(@sheeshkebab) reported
from
Whitley Bay, England
@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maad
(@maad92_) reported
@virginmedia Yeh so 10 days ago, someone from the helpline told me that it was due to a local p4 outage and that it should be fixed within 2 days.
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wendy bonas
(@wendybonas) reported
@virginmedia 3rd day with no internet and no one able or cant be bothered to help
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Natalie
(@nataliedunno) reported
@virginmedia I live in Stockport and I've seen Openreach on my road. Are you at least able to confirm there are issues in the area? Or do anything? I don't want to be rude to the person running the social media, I know it's not you, but you're seemingly the only way to get a response.
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vishal.rehan
(@vishr83) reported
from
Wandsworth, England
@virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company
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DebbieC
(@debbiejc63) reported
@virginmedia It is still problematic when watching something, sometimes it is good sometimes the quality is really bad and it buffers, not what I expect when I am paying for "the best" internet
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Becki Jones
(@ScarlettParties) reported
@KatePinkSmith did you get any joy with @virginmedia? They have just tried to add £13 to my account just because, I have managed to get it sorted by using their text service +44 7533 051809
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Steve Robinson
(@SteveRobbo46) reported
@sky shocking customer service. Automated call just hangs up after selecting the option I need, happened several times now. I wonder if @virginmedia would be a better option?
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Sabrina 💋💜
(@SabrinaParret) reported
Seriously it went off yesterday at the same time. Then again today. How am I to get any work done? I pay €70 a month for this 💩 Never had a problem before with #virginmedia may need to think of moving to #Eir or #Skyireland @VirginMediaIE C'mon lads fix it please
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Raggycat Rattyman - 🐭🐱
(@Ragdollcatman) reported
@virginmedia ever since moving our landline to you we've had a steady increase in nuisance calls. Mainly from people who don't say anything but hang up. But the others purportedly from X or Y company trying to sell us stuff etc. Do you offer X directory services etc?
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hol
(@hollytegan22) reported
hope @virginmedia are planning to pay my bill if i go over my mobile data allowance because of our crap wifi xox