Virgin Media Outage Report in Morpeth, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Morpeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Morpeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Morpeth, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: South Shields, Bedlington and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 South Shields |
Phone | |
| South Shields |
Phone | |
| Bedlington |
Internet | |
| South Shields |
Wi-fi | |
| South Shields |
Phone | |
| South Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Morpeth, England
Latest outage, problems and issue reports in Morpeth and nearby locations:
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Horrific customer service
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia more disgustingly slow speeds in NE27
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EmSatch
(@EmSatch) reported
from
South Shields, England
@virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia what's going on still nothing no data no phone service nothing sort it out
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The Geordie Villan
(@geordievillan1) reported
from
South Shields, England
3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.
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Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
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Alvin TX Fernandez
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
South Shields, England
@virginmedia broadband down??? Ne34????
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mike wiseman
(@axil221) reported
@virginmedia I am a smart home trial customer,can you give me the support number?
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Di Gaylor
(@Giz_Mo13) reported
@virginmedia No I have still not been able to sort this, are you able to help?
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Troy Pemberton
(@tpembe1) reported
@virginmedia Internet is still down though.
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KingC0al
(@KingC0al) reported
@workidabbz @virginmedia It is normal to receive company messages from mobile numbers. The name that is displayed depends on how your mobile and service provider tracks and name numbers. You should call them up regarding to check which number they have as primary, could be error when registrating.
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💛💙FI💙💛
(@pinkspinoni) reported
@virginmedia Yes there are ...again! I am fed up of the poor service. A workman cut thru the cable as it was not sheathed or buried deep enough. Engineer fixed it and said we won't get charged but we did! Reception is crap..meant to be fastest. Fed up. Can never get thru on phone to cust serv
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Jack Cheggers Brown
(@cheggersbrown) reported
@virginmedia having been put back on hold whilst waiting to speak to a manager, the call has been ended!!! This is the second time in 3 days! Please get in contact so I can cancel my contract
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.
(@kirbinater77) reported
@virginmedia @sainsburys Do not sign up to this company there customer service is shocking. You have been warned.
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Dec M
(@decjpm) reported
@virginmedia is this the worst customer service in the world? 3 weeks i am trying to get to talk to a human working in Virgin Media in Dublin. I could get a meeting with the pope quicker but he won't offer me a tv bundle...
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Hettie Steer
(@Squirrelphile) reported
@virginmedia Lst year we were told contract would be 2 years (untrue) and that we didn't need a TV license to watch your TV (also untrue). I've never called virgin and not been hung up on or disconnected. I've never been able to have a problem solved through your text service.
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Tom G
(@tomgriff88) reported
@virginmedia can anyone help me? Moved house and no broadband after several weeks of paying for it. No answer on phones, chat useless, faqs useless, no answer to complaints. Either needs an engineer out or might be as simple as it’s not been activated!?