Virgin Media Outage Report in Morpeth, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Morpeth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Morpeth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Morpeth, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: North Shields, South Shields, Whitley Bay and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Wi-fi | |
| South Shields |
Internet | |
| South Shields |
Internet | |
| Whitley Bay |
Wi-fi | |
| Bedlington |
TV | |
| North Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Morpeth, England
Latest outage, problems and issue reports in Morpeth and nearby locations:
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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The Geordie Villan
(@geordievillan1) reported
from
South Shields, England
3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.
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Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
South Shields, England
@virginmedia broadband down??? Ne34????
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No, service page still says all services are fine but my landline still not working.
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No help needed, thanks - just praising the deal I was given last night 🙌
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Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Jolly
(@Nigel_BigNn) reported
@virginmedia It's says everything is ok but when got home my said it's been down all day went to see my next door neighbor who all so said it's been down most of the day. People who are on the Nextdoor app are also saying the same thing I have just turned my router off waited 3 to 4 secs
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Anthony
(@AntJack81) reported
YOU UNDERSTAND THAT I NEED BROADBAND TO BE ABLE TO DO MY JOB, YES @SkyHelpTeam @virginmedia? Sky came to install the broadband then screwed it up and refuse to fix it, now Virgin has sent me a Hub that won't turn on. Absolute garbage the lot of you.
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Darren Stanton - TV’s Human Lie Detector
(@darrenstanton) reported
@virginmedia You know it’s not that long ago companies used to come out and rectify problems. Value their customers and deliver so@e modicum of customer services. Why do I have to be an IT engineer and do your job.
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Lynne Aldridge
(@littleblueshed) reported
@virginmedia Day 6 of little or no broadband. We've pretty much run out of phone data & your automated "help" line says engineers know what's wrong & will fix it by 9am - just like yesterday. Do any humans exist who we can talk to?
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CostOfGreedCrisis
(@Costofgreed) reported
@virginmedia … because I have gotten quotes and I could get a reliable provider for so much less money a month. Not impressed with Virgin one bit and with other complaints I’ve read, it seems you make a habit of letting people down. (4)
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Neil
(@neilbays) reported
@MoneySavingExp No and no I'm afraid. Did get a good deal off @virginmedia a couple of months ago without haggling or threatening to leave, better package than we had and cheaper than the on-line new customer deals
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Darren Stanton - TV’s Human Lie Detector
(@darrenstanton) reported
@virginmedia can you call me to discuss this service you call broadband. It’s like being back in 1999. It’s not worth the money and that’s the truth !
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David
(@DavidFromRoI) reported
@virginmedia Requested last Thursday under 14 days was told 24 hours and complaint logged Friday when advisor starting saying it was stuck
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✯ Franco سروش Sánchez ♕
(@FrancoS4nchez) reported
@virginmedia Unfortunately the people/company don’t care. Signal and service are terrible! I was promised 1gig speeds and there is no way I’m receiving it. Never received wifi boosters and why would I place an order for them? I was told on sign up ill receive 3 of them with the package
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Chris Gutteridge
(@chr15g1979) reported
@virginmedia But now 45 minutes on hold and still not getting anywhere. It's a little pointless directing people to something that so fundamentally flawed. What's the point if there's no one actually providing support