Virgin Media Outage Report in Loanhead, Midlothian, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Loanhead, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loanhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Loanhead, Midlothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh and Rosyth.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Wi-fi | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
TV | |
| Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Loanhead, Scotland
Latest outage, problems and issue reports in Loanhead and nearby locations:
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Scott Currie
(@Scott_Currie_18) reported
from
Edinburgh, Scotland
I spent 4 hours on the phone in Lanzarote last week and was assured that the problem had been resolved and in September 99 pounds would be coming out of mine and Lucy’s account. I’ve just been billed 165 pounds for September. Get it sorted @virginmedia
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Scott Currie
(@Scott_Currie_18) reported
from
Edinburgh, Scotland
@virginmedia I have reached out. 5 times. Each time it has not been dealt with. Every time I’ve been told the problem has been rectified and it hasnt. They are telling me different things, no one has a clue. You can’t take money out of peoples bank account then put it into credit
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David Taylor
(@gm8arv) reported
from
Edinburgh, Scotland
@virginmedia Nothing in service status. This on a 1 Gbps connection hard wired. Last time something like this happened my then modem was declared obsolete, as the head-end had been upgraded without any considerations for existing customers’ modems.
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Mr Watt
(@richywatt247) reported
from
Dalkeith, Scotland
@virginmedia Would rather your company just completed the job before my driveway started to fall apart! Just take the responsibility to fix the problems you create thank you.
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𝒫𝒶𝒾𝑔𝑒 𝒜𝓁𝒾𝒸𝑒 ♛
(@paigealice_xo) reported
from
Edinburgh, Scotland
Literally been on the phone for over 3/4 of an hour trying to cancel my Virgin Media account. Stop trying to sell me stuff I just want to cancel
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lewis beattie
(@tictocthenoo) reported
from
Edinburgh, Scotland
@virginmedia WiFi , no signal at home and no Amazon Firestick TV , You obviously have a problem in EH10, can you confirm so we are not confused switching our routers off and on😡
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Ongoing problem. Engineers were meant to visit between 8.00am and 12.00 noon today. Didn't come and didn't notify me. TV working for a while but not consistently and faltering from time to time. Been kept waiting on phone for 10 minutes now hoping to speak to someone...poor show.
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mick g
(@scurloguechamp) reported
from
Edinburgh, Scotland
@virginmedia Sick to death of scam phone calls. Offcom states its the provider/supplier who has responsibility..yet..Virgin media do nothing. Shameful service..makes you wonder how they get your number in the first place..#integrity of phone provider.
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
and the ongoing never ending breakdowns @virginmedia continue in #Edinburgh's West End today. At least 7 or 8 times every year since Virgin launched... poor show.
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David Taylor
(@gm8arv) reported
from
Edinburgh, Scotland
@virginmedia I’d just like someone to check at the head-end, my service configuration, compatibility with my modem, and then we can start testing if necessary. For now I can monitor and reboot the modem.
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Grant
(@mastermc0) reported
from
Edinburgh, Scotland
Never had so much trouble trying to spend more money with a company than I’m having with @virginmedia at the moment at least @SkyUK answer the upgrades line quickly!
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Scott Currie
(@Scott_Currie_18) reported
from
Edinburgh, Scotland
Honestly @virginmedia are a joke. Our contract ended in April so I phoned to cancel. They convinced me to stay with a deal for 99 pounds with a 50 pounds off loyalty voucher. Since then we have been charged 138.99, 138.99, 140 and they wrongly took 155 out last week
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Called it.. no help. Automated reply said there was no problem and hung up. Tried 150 for third time and am waiting yet again to talk to someone...13 minutes and counting.. I'm afraid this is happening too often...it's really a very poor service ( and expensive)... 15 mins now!
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Lux Events
(@luxeventsltd) reported
from
Edinburgh, Scotland
Hey world! @virginmedia are having issues with telephone lines which means you can’t reach us at the moment. Should be fixed PM but I’m the meantime email or mobiles pls 😀
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Trying to raise a complaint is made extremely difficult when you're put on hold for 26 minutes and then get cut off as the phone also breaks down. Virgin really need to fix their @virginmedia services, before attempting space travel.
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Saleem
(@saleem_mcdonald) reported
from
Edinburgh, Scotland
@virginmedia shocking customer service. Cut off parents box for no reason, taken a week to get anywhere. Passed about from person to person going through the same thing, 1 call lasted over an hour!
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JESSICARAPTOR
(@JFairnie) reported
from
Edinburgh, Scotland
@virginmedia no callback after raising my complaint, to then be told I can’t change from the £27pm to the £29pm package I originally thought I’d purchased as I am now not a new customer and quoted me £59pm🙂plus installation fee 👍🏼..
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Alan Cadden
(@Aljo79) reported
from
Edinburgh, Scotland
@virginmedia Thanks JGS. The appt date is only part of the issue as the call centre customer service is abismal with no explanation or offer of compensation for lost service. We pay a small fortune each month & have reported numerous issues with Internet connectivity & its only getting worse.
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia been on the phone(150)for almost 30 minutes with a TV problem ( picture freezing intermittently). Went through usual ritual and the call centre have arranged a call back for tomorrow to see if problem still exists. It does. Sadly this is almost a monthly occurrence
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Scott Ruddock
(@Scot_Ruddock) reported
from
Bonnyrigg, Scotland
**** you @virginmedia and your price rise! Read the small print people you can cancel whilst in contract due to it being a increase outwith inflation. #RightToCancel
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mick Harkin
(@MickHarkin2) reported
@rabbinickkett @virginmedia Did you inform virgin you wanted to cancel???
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Nick Butcher
(@nickinmarlow) reported
Been trying to cancel my @virginmedia account for two and a half hours now.
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aneesamua
(@AneesaMunaf) reported
@virginmedia I asked for the email address but No1 has it, I asked for my phone call transcript under GDPR. The manager agreed and said I will receive a email. I haven't received anything. I was lied to by at least 3 agents. Given a WiFi booster because my WiFi is terrible and told no charge
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Liam Peters
(@Liamp9393) reported
@virginmedia No idea what a great doo is like numbnutz But you are being dumb coz I've said it doesn't work however if that's how you speak to customers via social media it definitely matches your call centre staff
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Hema Odedra
(@hemster001) reported
@virginmedia I’d just a call back. It’s a long story and repeated myself so many times now it’s a joke. They all say they will look into it and call back but never do
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Adrian Turner
(@A_Turner100) reported
@virginmedia Yes and they just tell me whatever the script tells them. I was promised the contractors would come today and yet another no show. No one will take responsibility and say this is not acceptable and fix it
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Yuri
(@Barnetftw) reported
@virginmedia Rang up instead and got told there's a connection issue. If not working in 24 hours then engineer comes.
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aneesamua
(@AneesaMunaf) reported
@virginmedia Given the wrong information by more then 1 agent, 1 particular agent Tina was very unhelpful and then cut me off mid-sentence and transferred me to another agent, I said I wanted to cancel an unauthorised upgrade that I didn't request or agree to but the agent activated it.
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Laffing Man ⚫️⚪️⚫️⚪️
(@laffing_man) reported
@virginmedia We’re not the only ones on the road with the issue either
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ashley
(@ashthfc) reported
@virginmedia Yes I couldn’t speak to a human I was sent a text with a link to do tests which I have done. It says to wait and see if the issue continues but I know it will because it’s been going on for ages. I just never thought to check the hub before