Virgin Media Outage Report in Leek, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leek, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leek and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Leek, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Macclesfield, Ashbourne and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Leek, England
Latest outage, problems and issue reports in Leek and nearby locations:
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬
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My big fat British Bladder Tumour
(@big_british) reported
from
Macclesfield, England
@virginmedia just tried calling you about my mums account .. she has vascular dementia and being told no one can help as she cannot remember password is ridiculous.. offered info on direct debit etc was told I was being put through to manager.. got cut off!!!
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Alena
(@AlenaCopeland_1) reported
from
Stoke-on-Trent, England
@Turnerandhooch @virginmedia Shocking service they are
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Denise Powell
(@PPowellfamily) reported
from
Barlaston, England
@virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service
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Santa Sime 🎅🏻🎄
(@FowldsSimon) reported
from
Stoke-on-Trent, England
@virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.
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Allan Webb
(@allanwebb69) reported
from
Stoke-on-Trent, England
@virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels
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Andy Welsh 🍕
(@imandywelsh) reported
from
Stoke-on-Trent, England
@virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻
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turnerandhooch®
(@Turnerandhooch) reported
from
Stoke-on-Trent, England
@AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.
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Moorland
(@moorland2) reported
from
Endon, England
@virginmedia trying to contact you and all I keep getting is a stupid repetitive bot
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Shaun Mountain
(@Mountain1863) reported
from
Biddulph, England
@virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers
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Moorland
(@moorland2) reported
from
Endon, England
We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance
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#bandit4president
(@xTrustBandit) reported
from
Stoke-on-Trent, England
@virginmedia u guys ******* suck . Worst internet UK
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Kieran Stockton
(@KieranStockton) reported
from
Macclesfield, England
@virginmedia Upgraded my TV package yesterday. New Channels still not working.
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Moorland
(@moorland2) reported
from
Endon, England
If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them
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tim mears
(@timmears) reported
from
Macclesfield, England
@SophieMassey11 @virginmedia Mine down aswell Soph! On the bright side you only have to deal with jill!! The kids are going mental!!! Haha
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Sophie Massey
(@SophieMassey11) reported
from
Macclesfield, England
@_Captain_Insano @virginmedia I’ve had issues with them for over 8 weeks. It’s with the cisa now.. shocking service!
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Partridge
(@TAPartridge) reported
@virginmedia Is this going to be a long term problem?
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Danny B
(@PDB401) reported
@virginmedia They told me the move had been cancelled! I never cancelled the move, they said the account was cancelled, it's not coz I'm still getting billed for it, that help?
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Burgs
(@burgs1989) reported
@virginmedia No John. As I said, it’s intermittent. I’d rather they re-instated my broadband to what it was before they ‘upgraded’ me. It has been crap since.
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Yu Hsuan Yang
(@yangzyylhr) reported
@schuler_lutz Countless posts on Virgin media forum stating the have never received the return kit but was threatened to be charged for not doing so. I even asked to print out the return label by email and pay for the postage just to get this done faster. However got rejected.
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nwyk
(@MagneticAviator) reported
@jbubz3 @virginmedia Yeah I usually have a good experience with VM. However, I believe I resolved the issue by resetting my router - I'd recommend you try it if you haven't already although I can't 100% confirm it was the problems solution
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gillie bryant 💙
(@gillyjb60) reported
@virginmedia I’ve tried all sorts they don’t respond . When I reported one of my boxes not working properly in December I was told nobody would come to fix it as I was leaving in the new year , but you stil took the money for it . Awful customer service I’m with other suppliers now
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El
(@ElaEliEll) reported
@virginmedia I am having serious issues on my Samsung s21 ultra 5g and getting the reception at home. My phone constantly says "Refreshing Sim Data" for over 2 weeks. i checked the coverage before swapping over, and my husband who is with virgin and gets reception fine at home
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O
(@MadWebster) reported
@SkyUK sort your cunting broadband out. I’m actually loosing my mind at how **** your WiFi is. Rather go back to @virginmedia
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Richard Unstead
(@RichardUnstead) reported
@virginmedia As a customer of 20+ years hugely disappointed you couldn't find me a better deal. Keeping your loyal customers should be as big a priority as enticing new ones. Time to switch.
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Jack Owens
(@jackowens99) reported
@burgs1989 @virginmedia That’s fair enough, 600mb is a bit tight to be microwaving at the same time as watching Netflix. John said to ring customer services, why didn’t you think of that?