Virgin Media Outage Report in Ashbourne, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashbourne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 22: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Ashbourne, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby and Ashbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
||
| Derby |
Total Blackout | |
| Derby |
Internet | |
| Derby |
Internet | |
| Derby |
Total Blackout | |
| Derby |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashbourne, England
Latest outage, problems and issue reports in Ashbourne and nearby locations:
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Zak Winfield
(@zakwinfield) reported
from
Derbyshire, England
Everybody contacting Sky to cancel their sports subscription and yet here I am with Virgin and they won’t do anything really to help those who have the full package 🤔👎 @virginmedia
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Derbydog
(@derbydog1976) reported
from
Stenson Fields, England
@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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🌹 M-K 🌹 🇮🇪 (KATE)
(@marie_kate2) reported
from
Matlock, England
@RaziqulYT @virginmedia 11years and never had a problem 👍
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Ian Morris
(@ianmorris04) reported
from
Checkley, England
@JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.
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Robin Palmer
(@robbiederby) reported
from
Derbyshire, England
Any existing customers wanting to upgrade to the new #Virgin360 box, don't use the online form, it doesn't work. You'll get a confirmation email followed by an email requesting you call them. Their customer service is very busy, but it's excellent on 0345 454 1111. #virginmedia
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Lee thorn
(@leethorn2011) reported
from
Derbyshire, England
@virginmedia 3 days of intermittent broadband this week, pervious weeks the same thanks virgin moved from Sky to you. Service is awful
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SammyB
(@SBirkinshaw1) reported
from
Derbyshire, England
@virginmedia No broadband (green light flashing) Website sending me in circles, run tests, says to call you but closed, then website says to sign in (which I already am) so I do & it sends back round to beginning. I’ve rebooted, checked wires &just want to report fault, plse help
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paul
(@64derby) reported
from
Duffield, England
@virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help
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Robin Palmer
(@robbiederby) reported
from
Derbyshire, England
@zanti @VodafoneUK Yes, but compared with the likes of other networks, my tablet has a @virginmedia SIM in it and that consistently gets between 70-100Mbps.. And they don't even run their own mobile network!
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Dom
(@dombodde) reported
from
Derbyshire, England
@virginmedia rang up today to cancel my account as I’ve moved house, transferred from one person to another, after a hour on hold, three rings then line went dead!! What’s going on???
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Clive Bentley
(@CliveBentley) reported
from
Derbyshire, England
@virginmedia Service is worse than ever today WiFi on and off lagging then off again. So poor! And you're overcharging me on my bill too.
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🌹 M-K 🌹 🇮🇪 (KATE)
(@marie_kate2) reported
from
Matlock, England
@RaziqulYT @virginmedia Tell them to *******. Mine is 4g and has never dropped. 3network.
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Jamie Gilliver
(@GilliverJamie) reported
from
Derbyshire, England
Having to use my #Mobilehotspot because @virginmedia can’t seem to get there internet to work! Been going on the whole of #lockdown now!!! #working from home #Sucks!!! Canny wait to be out of contract!!!
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Chris Whitmore
(@ChrisWhitmore31) reported
from
Derbyshire, England
@virginmedia Not really wanted to speak to the complaints department but was told they are not working! Happy to take people’s money but not happy to help if you have a complaint! Very strange way to do business
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Robin Palmer
(@robbiederby) reported
from
Derbyshire, England
@virginmedia Well it didn't fix the problem, the hub still doesn't work properly, which is why I had to put it in modem mode in the first place. Although I'll confess, the Netgear's WiFi speed is brilliant compared to what your Hub 3 can kick out.
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Rachel
(@RachelOTstudent) reported
from
Derbyshire, England
@virginmedia Also, TV uses Ethernet cable, so it isn’t even WiFi that’s the problem......
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Jaz Greer
(@JazGreer) reported
from
Derbyshire, England
@virginmedia taking two days, and waiting 29 hours since last chat message was responded to to try to change my package! Started chat Friday night, been passed three times to different people and now no response! This is NOT good customer service irrespective of Covid....
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Ash Stanley
(@Ashur_Stanley) reported
from
Derbyshire, England
@virginmedia About old equipment which I sent back two years ago when in left your service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie 🇮🇪
(@The_Wee_Donkey) reported
@IanBorrett @virginmedia You still having problems with them mate?! 😳
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Chris Pinnell
(@ChrisPinnell2) reported
@virginmedia I finally spoke to yr cust services. There’s a problem effecting many customers but come on no service since around 5-5:30 yesterday eve . What’s SLA for fixing
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the Joe Griffin
(@theJoeGriffin) reported
@virginmedia hi. Broadband is down in Dublin 7 for half an hour now and no answer on customer service whatsapp. Any help or information would be appreciated.
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Steve Prentice
(@C0CKNEYRED) reported
@IanBorrett @virginmedia Well look at the **** at the top. **** rolls downhill.
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Annie Paul
(@Anni3Paul) reported
@virginmedia I am losing the will. Trying to troubleshoot home broadband issues whilst I'm at work. Husband trying to call but needs a password that I can't remember. What number can I call to reset my password?
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Fazzy 🌌
(@Fazzy_86) reported
Lost a lot of important work thanks to Virgin Media's shocking WiFi and service. The worst ISP ever. Can't wait to switch tomorrow to Vodafone.
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Ailidh *fuirichibh a-staigh*
(@AilidhNoor) reported
@virginmedia Thank you. It's 4g and mobile signal only. Other EE and virgin customers in the b80 area have also reported issues. Have been trying to raise this for a week or so but it's tricky to call in a problem with no phone!
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Charlie 🇮🇪
(@The_Wee_Donkey) reported
@IanBorrett @virginmedia Cancel your DD mate. I had to deal with these awful people on behalf of my mam, whose in her 80s. Threatened to sue them. They’re platinum grade wan*ers! And if this merger with O2 goes ahead, I pity anyone on O2.
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jjh
(@jjh) reported
@virginmedia I have repeatedly ordered kit. Did you read my tweet?! Your system doesn't accept a valid address which I'm guessing is the reason I don't have the packaging. What exactly are you proposing as a solution?
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Jonny Keens
(@jonnykeens) reported
@virginmedia Thanks. Called 150 and someone offered a better price than the one I'm on at the minute within 30 seconds. Hours after I had started an online chat, where no one would help me, you dismissed me on here and after I'd already agreed to join Vodafone. Maybe better training for all?