Virgin Media

Virgin Media Outage Report in Ashbourne, Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ashbourne, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ashbourne, Derbyshire, England 03/29/2024 10:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Ashbourne, Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Derby.

Loading map, please wait...
City Problem Type Report Time
United KingdomDerby Internet
United KingdomDerby Internet
United KingdomDerby E-mail
United KingdomDerby Internet
United KingdomDerby Internet
United KingdomDerby Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ashbourne, England

Latest outage, problems and issue reports in Ashbourne and nearby locations:

  • derbydog1976 Derbydog (@derbydog1976) reported from Stenson Fields, England

    @virginmedia @virginhelp is there a problem with the internet as mine has just dropped off

  • Ashur_Stanley Ash Stanley (@Ashur_Stanley) reported from Derbyshire, England

    @virginmedia About old equipment which I sent back two years ago when in left your service

  • JazGreer Jaz Greer (@JazGreer) reported from Derbyshire, England

    @virginmedia taking two days, and waiting 29 hours since last chat message was responded to to try to change my package! Started chat Friday night, been passed three times to different people and now no response! This is NOT good customer service irrespective of Covid....

  • 64derby paul (@64derby) reported from Duffield, England

    @virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help

  • leethorn2011 Lee thorn (@leethorn2011) reported from Derbyshire, England

    @virginmedia 3 days of intermittent broadband this week, pervious weeks the same thanks virgin moved from Sky to you. Service is awful

  • ianmorris04 Ian Morris (@ianmorris04) reported from Checkley, England

    @JimBrowning11 @virginmedia @KolkataPolice They are also targeting sky customers, was seeing my mum phone went internet, today my house phone, same ****. Be careful people.

  • robbiederby Robin Palmer (@robbiederby) reported from Derbyshire, England

    @zanti @VodafoneUK Yes, but compared with the likes of other networks, my tablet has a @virginmedia SIM in it and that consistently gets between 70-100Mbps.. And they don't even run their own mobile network!

  • RachelOTstudent Rachel (@RachelOTstudent) reported from Derbyshire, England

    @virginmedia Also, TV uses Ethernet cable, so it isn’t even WiFi that’s the problem......

  • marie_kate2 🌹 M-K 🌹 🇮🇪 (KATE) (@marie_kate2) reported from Matlock, England

    @RaziqulYT @virginmedia Tell them to *******. Mine is 4g and has never dropped. 3network.

  • robbiederby Robin Palmer (@robbiederby) reported from Derbyshire, England

    @virginmedia Well it didn't fix the problem, the hub still doesn't work properly, which is why I had to put it in modem mode in the first place. Although I'll confess, the Netgear's WiFi speed is brilliant compared to what your Hub 3 can kick out.

  • Tearastar Sophie (@Tearastar) reported from Derbyshire, England

    God it’s been legit a week and they still haven’t fixed the internet wtf 😢 God @virginmedia sucks

  • dombodde Dom (@dombodde) reported from Derbyshire, England

    @virginmedia rang up today to cancel my account as I’ve moved house, transferred from one person to another, after a hour on hold, three rings then line went dead!! What’s going on???

  • Clarkey198 Stuart Clarke (@Clarkey198) reported from Hilton, England

    @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

  • robbiederby Robin Palmer (@robbiederby) reported from Derbyshire, England

    Any existing customers wanting to upgrade to the new #Virgin360 box, don't use the online form, it doesn't work. You'll get a confirmation email followed by an email requesting you call them. Their customer service is very busy, but it's excellent on 0345 454 1111. #virginmedia

  • ChrisWhitmore31 Chris Whitmore (@ChrisWhitmore31) reported from Derbyshire, England

    @virginmedia Not really wanted to speak to the complaints department but was told they are not working! Happy to take people’s money but not happy to help if you have a complaint! Very strange way to do business

  • CliveBentley Clive Bentley (@CliveBentley) reported from Derbyshire, England

    @virginmedia Service is worse than ever today WiFi on and off lagging then off again. So poor! And you're overcharging me on my bill too.

  • BEN_GR33N Ben Green (@BEN_GR33N) reported from Derbyshire, England

    @virginmedia whats going on with your network, just lost TV and internet in DE area.

  • GilliverJamie Jamie Gilliver (@GilliverJamie) reported from Derbyshire, England

    Having to use my #Mobilehotspot because @virginmedia can’t seem to get there internet to work! Been going on the whole of #lockdown now!!! #working from home #Sucks!!! Canny wait to be out of contract!!!

  • marie_kate2 🌹 M-K 🌹 🇮🇪 (KATE) (@marie_kate2) reported from Matlock, England

    @RaziqulYT @virginmedia 11years and never had a problem 👍

  • BMinion25 Becks. 🐏 (@BMinion25) reported from Derbyshire, England

    @virginmedia down again, fourth time in 2 weeks… what am I paying for? 🤔🤔

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sophieJaldous sophie aldous (@sophieJaldous) reported

    @NOW Your service is awful. Even the guy in customer service told me it’s awful and recommended Virgin Media🥲. So Because you only provide the weakest service in my area I have to cancel my contract BUT you want to charge me even though you CANNOT provide the service!? #poor

  • djsm1ddy djsm1ddy (@djsm1ddy) reported

    @virginmedia I never get to the point of getting through. I've called twice today and hung up because of call waiting times

  • dionnepat2000 Dionne (@dionnepat2000) reported from Walthamstow, England

    @vmbusiness LOST FOR WORDS I have been a business customer of yours since May 2021 my broadband has gone down 8 times and 6 engineers have come out. The broad band is down again I’ve called and now waiting for a message to confirm when someone will be coming out again!

  • JoeCoyne Joe Coyne (@JoeCoyne) reported

    @virginmedia Do you think it’s fair that we are paying full price for a service that’s working only 50% of the time?

  • oimuscles stuart hills (@oimuscles) reported

    @virginmedia Terrible Service!!!! On the phone for 48 minutes… and no one to help or pick up!!! They soon pick up when they want a new customer!!!! And it’s 2022? This is awful! And they wonder why people go to @skytv

  • neilfayekay #neil wilcock (@neilfayekay) reported

    @virginmedia No I've checked and my WiFi signal keeps dropping out,even with be WiFi boosters it's still slow,getting frustrating now.

  • KatangaUK Boots McGee (@KatangaUK) reported

    @virginmedia I rebooted my hub a couple of times and disconnected my work vpn and it seems ok now. Not sure why the issue is re-occurring but I have raised this multiple times and its wasting my time to be honest. Unsure what else an engineer can do, just maintain your infrastructure please.

  • ghilyon Ghily (@ghilyon) reported

    @virginmedia Hi yes I’ve done this already. No service problems in my area. Am I able to get someone to call me or an online chat?

  • natwyles83 Nat Beaumont 🌻🇺🇦 (@natwyles83) reported

    @virginmedia hi, my hub3 and connect app have stopped working together again. I've uninstalled/reinstalled app, rebooted hub, still not working. I've also put a msg out on help section of app, but nothing. Can you help?

  • lukewrd Dr Luke Ward 🏳️‍🌈🌱 (@lukewrd) reported

    @virginmedia Hi. Do you have any update re the internet issue in NN3 area? The internet has been down for most of the day, was due to be fixed around 4pm, then 8:30pm, but still nothing and no update on the website. Thank you.