Virgin Media outages and service status in Matlock, England

Problems in the last 24 hours in Matlock, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Matlock, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Matlock, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, and Chesterfield.

City	Problem Type	Report Time
Ilkeston	Internet	4 days ago
Ilkeston	Internet	10 days ago
Ilkeston	Wi-fi	12 days ago
Chesterfield	Wi-fi	12 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Matlock, England

Latest outage, problems and issue reports in Matlock and nearby locations:

• 
  martyn english (@martynenglish2) reported 22 seconds ago from Blackwell, England

  @virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !

• 
  Jade Lewis (@JadeLewis92) reported 1 minute ago from Felley, England

  @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

• 
  John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported 5 minutes ago from Belper, England

  @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

• 
  Michael Wallage (@Chops_Wallage) reported 13 minutes ago from Ripley, England

  @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

• 
  𝘼𝙙𝙖𝙢🐰 (@acmtix) reported 13 minutes ago from Eastwood, England

  @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

• 
  That There PLEB (@TT_PLEB) reported 13 minutes ago from Hucknall under Huthwaite, England

  @virginmedia WiFi down, AGAIN, Ethernet devices working fine, just wireless that isn't working. Happening more and more recently and it's getting absolutely infuriating.

• 
  Luketh (@Luketh13ttv) reported 17 minutes ago from Heanor and Loscoe, England

  @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

• 
  SammyB (@SBirkinshaw1) reported 18 minutes ago from Derbyshire, England

  @virginmedia No broadband (green light flashing) Website sending me in circles, run tests, says to call you but closed, then website says to sign in (which I already am) so I do & it sends back round to beginning. I’ve rebooted, checked wires &just want to report fault, plse help

• 
  Mark Bell (@67BLADE) reported 18 minutes ago from Barlborough, England

  @virginmedia I had Virgin broadband installed yesterday but need a landline . Unable to get through to customer services. Should have been set up with the broadband . Engineer said I was miss sold the standalone package . Now I’m without a phone.

• 
  Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported 19 minutes ago from Ilkeston, England

  @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

• 
  Roberto Diniro (@primmacoffee) reported 19 minutes ago from Chesterfield, England

  Dont know if it's just me but the new virgin media advert with the seal is funny as **** "LASEEERRSSSS"

• 
  GiinaGii 🐱🌿 (@giinagii) reported 19 minutes ago from Tupton, England

  @virginmedia @trigger_hippy VM need to stop blaming us and fix their issues!

• 
  Tuesdy Burgin (@TuesdyB) reported 22 minutes ago from Ilkeston, England

  @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

• 
  Mark Bell (@67BLADE) reported 25 minutes ago from Barlborough, England

  @virginmedia I need to speak to customer services about a mis sold installation

• 
  trevor tuffin (@trevortuffin) reported 30 minutes ago from Blackwell, England

  TWICE MY INTERNET HAS DROPPED OUT TODAY SORT IT VIRGIN MEDIA ITS NOT GOOD ENOUGH YOUR NOT FIT FOR PURPOSE THE CHINESE ARE BETTER THAN THE AMERICANS AT DELIVERING INTERNET I SINCERLY HOPE ELON MUSK IS BETTER THAN VIRGIN MEDIA SO I CAN TERMINATE VIRGIN MEDIA AND GO WITH HIM.

• 
  Juebb (@juliebuxtonberr) reported 34 minutes ago from Ilkeston, England

  @virginmedia my red button for sky sports isn’t working please help ! #nffc

• 
  Michael Harrison (@Michaelh747) reported 36 minutes ago from Staveley, England

  @virginmedia Well one of my network ports still isn't working. Had the router for years. Anyway I can get a replacement?

• 
  Michael Harrison (@Michaelh747) reported 48 minutes ago from Staveley, England

  @virginmedia Well it keeps cutting out and I still haven't had a response about my broken network port on the router. I'm just stuck

• 
  Kathryn Cook (@Kathryn_Cook1) reported 56 minutes ago from Derbyshire, England

  @virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?

• 
  Karen Smith (@karen_smithxx) reported 59 minutes ago from Derbyshire, England

  @virginmedia can you confirm if there are any issues in DE22 please. Unable to connect to broadband.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Militia Matt (@DrealSMAK) reported 2 minutes ago

  @PaulTurner140 @virginmedia Oh I know this. I did DM and they’ve given some instructions. If those don’t work I’ll be gone. Can’t be paying for rubbish service

• 
  Scotty Loadinson (@Pandor1caOpens) reported 6 minutes ago

  @virginmedia Once again your internet service in The Stoke on Trent area is atrocious. How many times am I going to have to perform a speed test to find out I'm not getting what we pay for? Boost the WiFi in Stoke-On-Trent & keep it consistent or we find another internet provider

• 
  Darren Seaton (@seatzie) reported 7 minutes ago

  @virginmedia internet down since middle of night not just wifi the tv box is also complaining no Ethernet connection have rebooted unplugged etc twice do I have to phone or is there anything else? Area checker says no issues

• 
  Roy Andrew Clarke (@royo42) reported 9 minutes ago

  Evri have got to rate alongside Virgin Media as Bloody a awful excuse for a business!

• 
  Ian Martin (@Ryhope_Wood) reported 9 minutes ago

  @virginmedia I need your help. I am having a nightmare with Hub 5.

• 
  MrBazza 🎬 (@MrBazza) reported 10 minutes ago

  @O2 I have 3 mobile lines alongside volt package @VirginMedia broadband and an open complaint about contract rates. Your app is quoting me much more than what I currently pay! With Volt double data, I only need a low base plan. Please DM me to sort a fair deal.

• 
  (tez7n2) (@MickeyDN7) reported 11 minutes ago

  WTF is this bolloks ,paying for sport and can't stream the football+ so stick to legal and it's ******* **** !! @virginmedia @SkySports

• 
  Charles Forsyth (@charles_forsyth) reported 13 minutes ago

  @biggle1908 @SBarrettBar @zeninternet I have both Zen and Virgin Media (two fibres). Zen is symmetric but VM is not (here), despite Zen being half the price. Symmetry (or not) depends on the underlying infrastructure supplier. VM has been great over many years, fairly usual tech support; Zen has been excellent and the tech support is very techy. ("Symmetric" here means upload and download rate is the same; often upload is much slower.)

• 
  Chef Paul (@ChefPaul41) reported 14 minutes ago

  Reckon we had better offerings on TV last week in our lodge ( caravan ) with Freeview than we do back home with virgin media. TV sucks.

• 
  Jase Whelan (@WiJayWhelan) reported 17 minutes ago

  @virginmedia so 4 days later i receive this 😡Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012405802. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 12/08/2026 13:00:00