Virgin Media Outage Report in Matlock, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Matlock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Matlock, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Chesterfield, Matlock, Alfreton and Dronfield.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Wi-fi | |
| Chesterfield |
Phone | |
| Ilkeston |
Internet | |
| Ilkeston |
Wi-fi | |
| Ilkeston |
Wi-fi | |
| Chesterfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Matlock, England
Latest outage, problems and issue reports in Matlock and nearby locations:
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Matthew Hardwick
(@MattJHardwick) reported
from
Dronfield, England
@rtnapes @virginmedia Have you tried @BenAvery85 I hear he can help....unless of course you are flogging those dewit’s again
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.
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🤷🏼♂️Matt Bates™👨🏼💻
(@jijimon2000) reported
from
Brimington, England
@virginmedia not gonna lie. Second night in a row that the router keeps rebooting and the internet keeps cutting out. I can live with that......tomorrow when I have a new cohort of learners to enrol if it’s not working, that’s gonna cause me a huge amount of stress
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DigitalHazard
(@DigitalHazard) reported
from
Derbyshire, England
@virginmedia @c_dobstar DE21 myself, found this tweet through a search, it's down here as well, rebooting the modem works for 5 mins then died, can't remember login stuff.
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manicmum
(@dacurrie1) reported
from
Derbyshire, England
@virginmedia Your internet service is shockingly slow today
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SammyB
(@SBirkinshaw1) reported
from
Derbyshire, England
@virginmedia No broadband (green light flashing) Website sending me in circles, run tests, says to call you but closed, then website says to sign in (which I already am) so I do & it sends back round to beginning. I’ve rebooted, checked wires &just want to report fault, plse help
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Roberto Diniro
(@primmacoffee) reported
from
Chesterfield, England
Dont know if it's just me but the new virgin media advert with the seal is funny as **** "LASEEERRSSSS"
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
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Ryan🏳️🌈
(@RyyyyRyyy) reported
from
Chesterfield, England
@virginmedia yet again get this message.. paying for a service that I cant use. #sortitout
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia It's been like this for a while. I cannot rely on the service at all.
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
I WOULD LIKE TO KNOW WHEN VIRGIN MEDIA ARE GOING TO SORT OUT THEIR POXY INTERNET SERVICE FROM GOING OFF AND ON ALL THE TIME I CANT WAIT TILL ELON MUSK GETS HIS INTERNET SERVICE UP AND RUNNING THEN VIRGIN MEDIA ARE FINISHED BY ME FOR GOOD.
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
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Jonathan Bullimore
(@frog_j) reported
from
Brimington, England
@Scopey1970 @virginmedia Had issues Sat night but ok from Sunday
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🤷🏼♂️Matt Bates™👨🏼💻
(@jijimon2000) reported
from
Brimington, England
Third night in a row @virginmedia no internet. Router keeps rebooting the few minutes it’s back online it’s slow as. I used to work in IT so know it’s not something I have or haven’t done. #virginmediadown #virginmediadownAGAIN
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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Zak Winfield
(@zakwinfield) reported
from
Derbyshire, England
Everybody contacting Sky to cancel their sports subscription and yet here I am with Virgin and they won’t do anything really to help those who have the full package 🤔👎 @virginmedia
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia The loss of service registration doesn't even work!
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KaiQom 🎮⚽️
(@KaiQom) reported
from
Derbyshire, England
@virginmedia it seems will be getting my vote when I switch mobile in a few weeks time. Please tell me you'll have some decent deals to help make the switch easier! 🤣
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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slysi
(@slysi) reported
@virginmedia I bought a Business line to get fast reliable internet with static IPs. I work from home and the past 2 weeks have had the internet go down 3 times. Phone line quality is poor combined with English not the agents first language. Not business level support.
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David
(@David31036418) reported
@virginmedia I have literally tried all new cables and Netgear box as well! Still green light, you ain’t giving me any good reason why this is happening? An engineer won’t fix this, this is on your end not my end!
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Chris Little
(@ChrisLi54189444) reported
@pollyjo12 @virginmedia Terrible company. Wouldn’t release my landline number when I moved back to Sky. I’d had the same number for over 30 years.
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Joffrey Kern
(@Jo_Kern) reported
@virginmedia I'm trying to update my package as my contract is expiring next month and I'm always getting a "Bad Request", when your website will be back up online ?
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David
(@David31036418) reported
@virginmedia Already done that, engineer meant to be coming out Friday. But I don’t understand how you can’t tell me why it’s doing this? It’s all be plugged in and started working for 10 mins? So it’s obvious it’s an issue with you guys on your end. Lot of reports about virgin media recently
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Eli k
(@AKA_RED_WINTER) reported
@virginmedia I had closed my account back in June because I had no service for 8months, I was told several times that the refund was actually processed but almost 3 months later and no refund in sight, so according to your agent since the account is closed and she doesn’t handle refunds
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Rob
(@FoodieBoys) reported
@virginmedia Yep, done that numerous times and the issue persists. We’re both using so much data on our phones because the wifi constantly doesn’t work.
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SlideyVegas
(@SlideyVegas) reported
@virginmedia your service status checker on website seems to not work. it reports no issues when entering the post code, yet when calling to report a problem, the automated message says there is a problem with the same postcode.
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Dave Hopkins
(@DeAtHaToMiC69) reported
@virginmedia @Davidrwkellett The service checker doesn't work, brings up 404 page not found.
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Chris Eykel
(@ChrisEykel) reported
@virginmedia Thank you. The first person (last Thursday) told me it would be working in 2-3 hours. The second person (on Saturday) said I would get a call on Sunday, which I did not. And the last person (yesterday) said there was an outage in the area - but this is not shown on service status