Virgin Media Outage Report in Matlock, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Matlock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Matlock, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Alfreton and Chesterfield.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Internet | |
| Alfreton |
Phone | |
| Chesterfield |
Wi-fi | |
| Alfreton |
Internet | |
| Chesterfield |
Internet | |
| Ilkeston |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Matlock, England
Latest outage, problems and issue reports in Matlock and nearby locations:
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia The loss of service registration doesn't even work!
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
I WOULD LIKE TO KNOW WHEN VIRGIN MEDIA ARE GOING TO SORT OUT THEIR POXY INTERNET SERVICE FROM GOING OFF AND ON ALL THE TIME I CANT WAIT TILL ELON MUSK GETS HIS INTERNET SERVICE UP AND RUNNING THEN VIRGIN MEDIA ARE FINISHED BY ME FOR GOOD.
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KaiQom 🎮⚽️
(@KaiQom) reported
from
Derbyshire, England
@virginmedia it seems will be getting my vote when I switch mobile in a few weeks time. Please tell me you'll have some decent deals to help make the switch easier! 🤣
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Ryan🏳️🌈
(@RyyyyRyyy) reported
from
Chesterfield, England
@virginmedia had this issue all night, not acceptable!!
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30
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Zak Winfield
(@zakwinfield) reported
from
Derbyshire, England
Everybody contacting Sky to cancel their sports subscription and yet here I am with Virgin and they won’t do anything really to help those who have the full package 🤔👎 @virginmedia
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.
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Roberto Diniro
(@primmacoffee) reported
from
Chesterfield, England
Dont know if it's just me but the new virgin media advert with the seal is funny as **** "LASEEERRSSSS"
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Matthew Hardwick
(@MattJHardwick) reported
from
Dronfield, England
@rtnapes @virginmedia Have you tried @BenAvery85 I hear he can help....unless of course you are flogging those dewit’s again
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🤷🏼♂️Matt Bates™👨🏼💻
(@jijimon2000) reported
from
Brimington, England
Third night in a row @virginmedia no internet. Router keeps rebooting the few minutes it’s back online it’s slow as. I used to work in IT so know it’s not something I have or haven’t done. #virginmediadown #virginmediadownAGAIN
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🤷🏼♂️Matt Bates™👨🏼💻
(@jijimon2000) reported
from
Brimington, England
@virginmedia not gonna lie. Second night in a row that the router keeps rebooting and the internet keeps cutting out. I can live with that......tomorrow when I have a new cohort of learners to enrol if it’s not working, that’s gonna cause me a huge amount of stress
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matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
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Ryan🏳️🌈
(@RyyyyRyyy) reported
from
Chesterfield, England
@virginmedia yet again get this message.. paying for a service that I cant use. #sortitout
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SammyB
(@SBirkinshaw1) reported
from
Derbyshire, England
@virginmedia No broadband (green light flashing) Website sending me in circles, run tests, says to call you but closed, then website says to sign in (which I already am) so I do & it sends back round to beginning. I’ve rebooted, checked wires &just want to report fault, plse help
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Ryan🏳️🌈
(@RyyyyRyyy) reported
from
Chesterfield, England
@virginmedia sort your shit out!! 3rd night in a row where catch up isnt working, slow internet and slow box. 1 more night of this and we will be canceling and moving to @skytv I will pay the cancellation fee also. Thanks.
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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Jonathan Bullimore
(@frog_j) reported
from
Brimington, England
@Scopey1970 @virginmedia Had issues Sat night but ok from Sunday
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Claridge
(@PaulClaridge77) reported
from
Crosby, England
@virginmedia in the past few months in the L23 area your service has been nothing short of shocking…. As someone working from home & needing WiFi to work I’ve recently decided to leave, unfortunately my replacement service can’t be installed in May though. What went wrong?
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Chris Brownsell
(@ChrisBrownsell) reported
@O2 Hello, I'm trying to see what Volt benefits I can get for being both an O2 and Virgin Media customer, but I can't seem to find an option on your website to say I'm already a VM customer. The Volt page only gives me the option to join Virgin Media.
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Kevin P Kitching. (KPK Photography)
(@kevin_kitching) reported
@virginmedia Internet down AGAIN !! This is just not acceptable and seems to happen on a regular basis during the day when trying to work. WF17 7QL and everything else is working, hub V6 rebooted several times already with no improvement. 😡😡
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Jon Blackhall
(@jonblackhall) reported
@virginmedia Where does it say new customer? Plus the member of staff was well aware that I was an existing customer. Also, why do new customers only get offered this deal? Does loyalty count for nothing with @virginmedia
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Tony'Woody'woodruff
(@twoody1976) reported
@virginmedia So do it through WhatsApp because apparently its easier but it's actually worse! Your customer services are shocking
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Joanne
(@ennaoj282) reported
@aaronjarvis0 @virginmedia I am in exactly the same position. Got bb back after 8 days but they are charging me £24 more than my contract is for!!! Noone can explain why they cancelled my contract or why they won't reinstate it. Complaint is ongoing
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Craig Barton
(@barton6435) reported
@virginmedia Its WiFi its an ongoing issue it can reach much beyond my living room and the room above. Worst reach I've ever had on wifi
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James
(@oxpjames) reported
My best friends these days are the people who work at the virgin media help lines
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Tiyah J
(@UrbanRockChick) reported
@virginmedia Hi, Experiencing another outage today. Your webpage doesn't seem to think so but everything is in working order my end. Any chance you could provide an ETA for when it will be up and running again please?
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Susan BCAv
(@BTCSusan) reported
@virginmedia We’ve done everything and the last call (of several) was told it was an issue in the area which to be honest, I’m sceptical about after hearing so many reasons today!