Virgin Media

Virgin Media Outage Report in Matlock, Derbyshire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Matlock come from postal codes DE4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Matlock, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Matlock, Derbyshire, England 10/29/2025 09:40

October 29: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Matlock, Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Matlock, Alfreton, Dronfield and Chesterfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomIlkeston Internet
United KingdomMatlock Internet
United KingdomIlkeston Internet
United KingdomIlkeston Internet
United KingdomAlfreton Wi-fi
United KingdomIlkeston Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Matlock, England

Latest outage, problems and issue reports in Matlock and nearby locations:

  • zakwinfield Zak Winfield (@zakwinfield) reported from Derbyshire, England

    Everybody contacting Sky to cancel their sports subscription and yet here I am with Virgin and they won’t do anything really to help those who have the full package 🤔👎 @virginmedia

  • primmacoffee Roberto Diniro (@primmacoffee) reported from Chesterfield, England

    Dont know if it's just me but the new virgin media advert with the seal is funny as **** "LASEEERRSSSS"

  • dacurrie1 manicmum (@dacurrie1) reported from Derbyshire, England

    @virginmedia Your internet service is shockingly slow today

  • KaiQom KaiQom 🎮⚽️ (@KaiQom) reported from Derbyshire, England

    @virginmedia it seems will be getting my vote when I switch mobile in a few weeks time. Please tell me you'll have some decent deals to help make the switch easier! 🤣

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    @virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!

  • AmazonAquatics1 Amazon Aquatics (@AmazonAquatics1) reported from Ripley, England

    @virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid

  • bigbrawbill Lord William Niven (@bigbrawbill) reported from Ilkeston, England

    @virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia The loss of service registration doesn't even work!

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.

  • BEN_GR33N Ben Green (@BEN_GR33N) reported from Derbyshire, England

    @virginmedia No faults mentioned, cant get through on the phone to you either. Just found we have no TV, tried rebooting, didnt help.

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia It's been like this for a while. I cannot rely on the service at all.

  • RyyyyRyyy Ryan🏳️‍🌈 (@RyyyyRyyy) reported from Chesterfield, England

    @virginmedia yet again get this message.. paying for a service that I cant use. #sortitout

  • trevortuffin trevor tuffin (@trevortuffin) reported from Blackwell, England

    I WOULD LIKE TO KNOW WHEN VIRGIN MEDIA ARE GOING TO SORT OUT THEIR POXY INTERNET SERVICE FROM GOING OFF AND ON ALL THE TIME I CANT WAIT TILL ELON MUSK GETS HIS INTERNET SERVICE UP AND RUNNING THEN VIRGIN MEDIA ARE FINISHED BY ME FOR GOOD.

  • martynenglish2 martyn english (@martynenglish2) reported from Blackwell, England

    @virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !

  • acmtix 𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @virginmedia This could not have happened at a worse time for me. I'm happy to make them cups of tea if they fix the fault a little sooner.

  • thomas_koop thomas coupe (@thomas_koop) reported from Hucknall under Huthwaite, England

    @virginmedia Still no services at all yet the online check says there is an issue.

  • DigitalHazard DigitalHazard (@DigitalHazard) reported from Derbyshire, England

    @virginmedia @c_dobstar DE21 myself, found this tweet through a search, it's down here as well, rebooting the modem works for 5 mins then died, can't remember login stuff.

  • thomas_koop thomas coupe (@thomas_koop) reported from Hucknall under Huthwaite, England

    @virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • enchanted96game Connor (@enchanted96game) reported

    @virginmedia can someone help me get my service back on

  • kwscott29 karl scott (@kwscott29) reported

    @MikeFuller_ @virginmedia I got fed up with there customer service a couple of years ago its shocking the final straw for me was when 1 of them told me to f*** off and join sky

  • DaveEwe Dave Urwin (@DaveEwe) reported

    @virginmedia Moving home and not taking Virgin with me but my son buying this house and wants to keep Virgin services. What’s best way for me to close my account and him to start new account on saMe day to ensure no break in service?

  • Lerrkeo Gill Hay (@Lerrkeo) reported

    @virginmedia Yes signal still is dropping out and black spots in house now where there never were any - had to purchase booster just to get my laptop to connect in next room!

  • Gazwrigley Gaz Wrigley (@Gazwrigley) reported

    @deanrmarsh God I wish I understood what any of this means coz my virgin media internet is awful at the moment

  • Nathan_Clark_1 Nathan Clark (@Nathan_Clark_1) reported

    @virginmedia You haven’t have a clear contact ? Just a help page which I’ve already looked at can I request a engineer call or email ? Or can you give me an email or something ?

  • MikeFuller_ Mike Fuller (@MikeFuller_) reported

    @virginmedia Seriously “start a thread on an online forum”?? My call is over now and the prognosis now is “you are using it too much, don’t let the kids play on the Xbox while you are using WiFi on your phone”... What an awful experience so far, and am no better off...

  • gunsmoke70 Richard Martin (@gunsmoke70) reported

    @virginmedia Gone thanks, all repaired came down to the original cable installed yrs ago

  • OllieTrumpet Ollie Mulkeen (@OllieTrumpet) reported

    @virginmedia No it’s working again however this happens far too often. Never known a broadband provider to be down on average once a month. You then tell us you are increasing prices!!

  • twitchdjbenji24 DJBenji24 (@twitchdjbenji24) reported

    Apologies guys, but Internet keeps dropping in and out, there must be problems with Virgin Media. Out of my hands, we'll see how we get on later 🥲