Virgin Media Outage Report in Matlock, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Matlock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Matlock, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Alfreton, Chesterfield and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Internet | |
| Ilkeston |
Wi-fi | |
| Alfreton |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Matlock, England
Latest outage, problems and issue reports in Matlock and nearby locations:
-
Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
-
Pete Hudson
(@petetweet1306) reported
from
Derbyshire, England
@virginmedia No tv signal in Derby ?
-
Kathryn Cook
(@Kathryn_Cook1) reported
from
Derbyshire, England
@virginmedia Rubbish. I live in a cottage with minimal phone signal and 4g so rely on wifi. It’s down regularly and impacts my work as well as TV etc. Who would you recommend I move to?
-
nickih1
(@nicki1712) reported
from
Derbyshire, England
@JaneHutchby @virginmedia That's awful I've had so much trouble with them. They did an upgrade which knackered up my tv and virgin tv took them months and several visits to admit it was that that messed it up and eventually got them to put back to what if was! Hope u get refund x
-
B Farn
(@aaronfarny_b) reported
from
Ilkeston, England
Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?
-
leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
@virginmedia why are you still not providing tv services today? Blackout!
-
Francesca novilla
(@arabella0404) reported
from
Derbyshire, England
@virginmedia your broadband is awful. Never works. Tried to call customer support, there is no number. Tried to check on internet for some help and it's very confusing. Very unhappy customer.
-
Tony P
(@WorTony) reported
from
Selston, England
Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
-
leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
Anyone else got blank tv from @virginmedia ? Usual service of not supplying!
-
N1CK 4LL666D
(@nick_allgood) reported
from
Derbyshire, England
Waiting for the @dcfcofficial takeover is as painful as waiting for @virginmedia to deliver the phone I ordered on the 3rd May. So putting this out there - always been happy with Virgin but what’s the best mobile network cause it looks like I’ll be moving.
-
Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
-
Sophie
(@Tearastar) reported
from
Derbyshire, England
@virginmedia We spoke to you guys last Tuesday apparently there is an issue effecting 25% of our area @AceTrainerLiam knows more he’s the account owner
-
John Puxty
(@JohnPuxty) reported
from
Ilkeston, England
@JPBOLDY @virginmedia I am also getting this problem
-
Sophie
(@Tearastar) reported
from
Derbyshire, England
God it’s been legit a week and they still haven’t fixed the internet wtf 😢 God @virginmedia sucks
-
Becks. 🐏
(@BMinion25) reported
from
Derbyshire, England
@virginmedia hello internet is down and has been since 7:15am this morning……
-
grumpy man
(@Baddileyram) reported
from
Derbyshire, England
@virginmedia 6:30. 30 mins after time slot. Engineer brilliant apologetic, sadly telephone customer service not so good. But at least I'm online this evening.
-
leigh.butler 🐏
(@barmylad34) reported
from
Derbyshire, England
@virginmedia as usual disgusting service from you guys. Try to talk to someone you pass me on and cut me off. You show a number to call that says it’s incorrect and cut me off. You really are the worst provider in the country
-
Karen Smith
(@karen_smithxx) reported
from
Derbyshire, England
@virginmedia can you confirm if there are any issues in DE22 please. Unable to connect to broadband.
-
Big Gas
(@BigGasson44) reported
from
Awsworth, England
@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
-
GiinaGii 🐱🌿
(@giinagii) reported
from
Tupton, England
@virginmedia @trigger_hippy VM need to stop blaming us and fix their issues!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Xena 💜
(@VanessaParnell) reported
@virginmedia The repull was booked for 2 weeks after the engineer visit then rescheduled then rescheduled again then nothing … and why would I not cancel when money is being taken for a service not provided, with no communication either!! I’m sure if I explain to Experian they would agree!
-
RAMAPVSER SHAMP 🇬🇧🏴
(@rawshrimps) reported
do you ever like, do anything for fun? Pick up a football maybe? or is the pinnacle of entertainment quote tweeting people you don't ******* know you goddamn stupid piece of ****. Get on the phone with Virgin Media, tell them to cancel your contract and get a ******* life
-
Imran Ahmed
(@imzy88) reported
@virginmedia I’ve been without internet for nearly 2 weeks. Customers service has been dreadful. #ombudsman
-
Emily
(@is_M_is) reported
@virginmedia help how do I tell you that I'm having a problem with my existing equipment? The bot on your website doesn't understand 'customer service support' or 'help' and I can't report a wifi issue on your apps without logging in to the wifi that isn't working
-
TJF
(@TJF1969) reported
@virginmedia your customer service could not be worse. Can't wait to leave. Unfortunately the buffoons on the phone don't know how to do that either
-
Phil Jacks
(@100Phish) reported
@virginmedia the status website has said from the start that there are no issues with my postcode. So completely wrong and pointless as far as status goes. How will I know when it’s fixed?
-
Libi.
(@LibiManning_x) reported
@virginmedia Why have you been asking me questions about this issue if you can’t help with it or access my account? I have called that number 12 times over the past 2 weeks - and I am still waiting for a call back. This is unacceptable, I’m constantly going round in circles. Not good enough.
-
Chris Cain
(@chriscain_1992) reported
@virginmedia I will give them a ring tomorrow morning and see what they say. Customer service over the phone or someone said engineers are busy and 2nd March was the earliest, when it should’ve been done by now
-
Natasha Cook
(@Tasha24lpool) reported
@virginmedia Not really the email I have just received is discussing and you as a company are not willing to even look into my complaint even when there is clear voice recordings of conversations, despicable the way you treat customers.
-
Munktiva
(@munktiva) reported
@Skardon @DJFlob @virginmedia Tried zen Internet? Always had good service and I think we can both profit from a referral