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Virgin Media

Virgin Media Outage Report in Matlock, Derbyshire, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Matlock, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Matlock, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Matlock, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Chesterfield, and Alfreton.

CityProblem TypeReport Time
Ilkeston Internet 2 days ago
Ilkeston Wi-fi 5 days ago
Chesterfield Internet 6 days ago
Chesterfield Internet 12 days ago
Chesterfield Internet 13 days ago
Ilkeston Wi-fi 15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Matlock, England

Latest outage, problems and issue reports in Matlock and nearby locations:

  • _teecarts
    tia carter🥑 (@_teecarts) reported from Eastwood, England

    virgin media is down in my area so looks like i can’t work👏🏼

  • rigg0o
    RIGGO (@rigg0o) reported from Eastwood, England

    Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.

  • 64derby
    paul (@64derby) reported from Duffield, England

    @virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help

  • 67BLADE
    Mark Bell (@67BLADE) reported from Chesterfield, England

    @virginmedia I have tried that text service for the last two days. ‘Terri BOT’ is no use. I need to speak to a real person . All that needs doing is the issue of a new bill without the £35 activation fee. This is becoming the worst decision I’ve ever made in relation to switching broadband

  • leethorn2011
    Lee thorn (@leethorn2011) reported from Derbyshire, England

    @virginmedia 3 days of intermittent broadband this week, pervious weeks the same thanks virgin moved from Sky to you. Service is awful

  • acmtix
    𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Eastwood, England

    @AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.

  • 67BLADE
    Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I finally got through to a real person via text today and booked a landline appointment, although It’s not the anytime plan that I wanted . Never had so much trouble switching provider. Almost not worth it.

  • ilsonnut43
    adrian dilks (@ilsonnut43) reported from Ilkeston, England

    @virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?

  • MissBeBop
    Bhavna 🙋🏽‍♀️ (@MissBeBop) reported from Eastwood, England

    @virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need

  • Ashur_Stanley
    Ash Stanley (@Ashur_Stanley) reported from Derbyshire, England

    @virginmedia About old equipment which I sent back two years ago when in left your service

  • 67BLADE
    Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I spoke to an advisor called Gillian from Sheffield and she escalated my numerous complaints on Saturday. Promised a manager call crack but I got nothing . It’s getting to the stage that the best course of action would be to cancel the lot but that won’t get my landline back

  • 67BLADE
    Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I had Virgin broadband installed yesterday but need a landline . Unable to get through to customer services. Should have been set up with the broadband . Engineer said I was miss sold the standalone package . Now I’m without a phone.

  • 67BLADE
    Mark Bell (@67BLADE) reported from Barlborough, England

    @virginmedia I need to speak to customer services about a mis sold installation

  • BMinion25
    Becks. 🐏 (@BMinion25) reported from Derbyshire, England

    @virginmedia down again, fourth time in 2 weeks… what am I paying for? 🤔🤔

  • Chops_Wallage
    Michael Wallage (@Chops_Wallage) reported from Ripley, England

    @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

  • peterboardman64
    Peter Boardman (@peterboardman64) reported from Chesterfield, England

    @virginmedia no internet service in Chesterfield S40? What’s the problem?

  • RachelOTstudent
    Rachel (@RachelOTstudent) reported from Derbyshire, England

    @virginmedia Also, TV uses Ethernet cable, so it isn’t even WiFi that’s the problem......

  • TheG0000ner
    Gooner (@TheG0000ner) reported from Chesterfield, England

    Is there something wrong with @virginmedia at the moment. Got a very very crap speed of less than 1mbs #virginmedia #virginmobile in the S40 area. Can't log into my account either? 🤬 This is happening far too often for £69 a month!!!

  • MissBeBop
    Bhavna 🙋🏽‍♀️ (@MissBeBop) reported from Eastwood, England

    When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!

  • TweetFlicker
    Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England

    @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Taimoor05435737
    TR7 (@Taimoor05435737) reported

    @virginmedia I have called customer services only to be subjected to patronising responses and smart remarks! Where is the care and customer service???

  • happimess73
    AnneMarie Silbiger Poet (@happimess73) reported

    @Donna__McLean @virginmedia I realise with everyone at home, it's slow but we're not going to receive a discount, are we?

  • mittermayr
    Roman Mittermayr (@mittermayr) reported

    @virginmedia I know all of you here are just trying to do your jobs and I honestly truly hope you will eventually find something nicer than this mess of a company, but at this point, it just needs to be documented. The process-optimisers have created a support disaster. #virginmedia

  • MickyB60443382
    MickyB (@MickyB60443382) reported

    @virginmedia My dad has tried this also. The internet signal always drops and still no one from your company has called about the engineer that was meant to come out to upgrade his boxes. Very disappointing

  • TwitchAsYouWere
    StarShopping Warzone (@TwitchAsYouWere) reported

    @virginmedia i’ve troubleshooted via your website but it says there are no problems. I believe the problem is my jitter, causing online gaming to lag. My jitter is usually anywhere from 7ms to 50ms which isn’t anywhere near good enough for online gaming.

  • crosss216
    Matt Wells (@crosss216) reported

    @virginmedia I am absolutely disgusted with the customer service and misinformation I have been given over my account in the last to days. I can't believe it and can no wait to be leaving, I hardly you Twitter but it feels appropriate to get this out there after thees phone calls

  • kais3rs0ze
    Andrew Glen (@kais3rs0ze) reported

    @virginmedia Can u give me a link to report problems? I can't see where I do this on the website

  • wariovanmorrion
    Wario (@wariovanmorrion) reported

    @virginmedia The thing is I've spent a lot of time giving a detailed explanation of the issue and the complaint email states they have been unable to contact me. Funny that my mobile phone is a virgin number! Can you not simply reference the complaint and they can actually then phone me

  • zahzah_j
    ZJ (@zahzah_j) reported

    @virginmedia Asked for the lady who im speaking to on the phones name & she’s decided instead of answering & having a complaint put forward about her, she’d place me on hold in hopes i’ll cut off.

  • StMichaelSW11
    St Michael's Wandsworth Common (@StMichaelSW11) reported

    We have been trying for months to get @virginmedia to install new broadband. We need it to serve our community through online services. They have failed us time and again. There is no way to talk to a manager. @virginmedia help us do our job please