Virgin Media Outage Report in Greenisland, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Greenisland, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greenisland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Greenisland, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Newtownabbey, Bangor, Belfast and Newtownards.
| City | Problem Type | Report Time |
|---|---|---|
 Newtownabbey |
Wi-fi | |
| Bangor |
Internet | |
| Belfast |
TV | |
| Belfast |
TV | |
| Newtownards |
Internet | |
| Belfast |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Greenisland, Northern Ireland
Latest outage, problems and issue reports in Greenisland and nearby locations:
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Sir Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia No! It's your issue with your equipment. You should be keeping me, as a valued customer, informed. I've spent hours listening to crap music waiting to get information about this. Then being lied to. Do better.
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Conor Huddleston
(@Hudd84) reported
from
Belfast, Northern Ireland
No Internet for 2 days now @virginmedia no facility to speak to anyone, book a technician or anything else for that matter. Your help text is quite frankly useless in this situation. Please provide a method to get this resolved ASAP. Awful service.
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kimbo
(@isabelsbaby) reported
from
Castlereagh, Northern Ireland
@virginmedia I rang the number spoke to a lady who put me through to another dept where I spoke to lady called Jam. She sd her supervisor wud call me after lunch guess what? He didn't. I need ure company to contact ME or im leaving. Horrendous customer service. Kim
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia both tv and broadband have been down for well over 24 hours now. Not good enough! Any reason for this?
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Gerry McCrudden
(@BeauSooth) reported
from
Belfast, Northern Ireland
@virginmedia "I am really so sorry that you are looking to cancel the services which I will need to get you connected with our customer relations team who will be able to help you further..." I had to ring on a different day as I had no more time that day
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Lauren Blair♥
(@lilmissymoo90) reported
from
Belfast, Northern Ireland
@virginmedia trying to cancel my SIM card went threw everything yesterday on watsap got transferred to retentions and now today I’ve to start all over again 😭 just cancel the sim im not paying it
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Sir Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia you've surpassed yourselves this time! 50 days without broadband and yet another promised date of reconnection passed with no communication or explanation. I refuse to waste another sunny weekend waiting for your useless 'customer services' to lie to me.
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Amanda Ferguson
(@AmandaFBelfast) reported
from
Belfast, Northern Ireland
@virginmedia Hi. It now 4 hours since I started trying to resolve your billing mistake using your WhatsApp messaging service. I have had to explain myself more than half a dozen times. Please check the details and resolve the matter asap. Thank you. Amanda
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Mark McLaughlin
(@MarkMcL60727750) reported
from
Bangor, Northern Ireland
@virginmedia I am not happy with my Internet speeds. I have been a virgin customer for 3 years and have been told that I apparently have too many devices connected which I have never heard of with any previous provider. I have 100mbps and have had nothing but slow lagging stream
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Sir Bee
(@beezlebum) reported
from
Belfast, Northern Ireland
@virginmedia No. YOU need to talk to me. YOU need to tell me what's going on. YOU need to sort out your woefully inadequate 'customer service'.
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Seán MacAoidh
(@SeanJPMcKee) reported
from
Belfast, Northern Ireland
@virginmedia I opted out of marketing, it’s from your sales team trying to stop my from switching my service, it’s overkill especially as I’ve already had the conversation with your agents about it.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia It's been off for 3 days now!! Absolutely nothing. Had problems when I moved also a few months ago, kept taking the wrong address down and I basically paid for 3 weeks without service, now this.
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Dermdog ☭
(@Dermo1888) reported
from
Belfast, Northern Ireland
@virginmedia Never mind, send me my deadlock letter
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Dermdog ☭
(@Dermo1888) reported
from
Belfast, Northern Ireland
@virginmedia I'm shocked how poor you treat your customers. I cancelled my service 10 days ago and somehow you talked me into staying... but then failed to live up to your promises again... I have cancelled today. Thank God for the 14 cooling off period. #Broadband #complaint
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia It may be an issue you're already aware of but it's going on for 3 days now and not even as much as an email to explain why.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia The link only states there are problems in the area, not why or how long we should be expected to be without the service.
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Sir Bee
(@beezlebum) reported
from
Whiteabbey, Northern Ireland
@virginmedia Nearly an hour trying to call. I have better things to be doing on a Saturday. This is atrocious. All I want is an explanation as to why I have been denied a service for two months and lied to repeatedly.
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bertford no DMs
(@bertford) reported
from
Newtownabbey, Northern Ireland
@sabele26 @Kat_Bee_123 @virginmedia Terrible none of them have good customer service, sky's as bad.
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Sir Bee
(@beezlebum) reported
from
Newtownabbey, Northern Ireland
@virginmedia No! I've just spent 26 minutes trying to get through, so I'm just going to pester you on here instead. I've raised three separate complaints to no avail. My only recourse is public humiliation. For a communications company you're really very poor at it.
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Anna Poland
(@Anna_McD91) reported
from
Belfast, Northern Ireland
@virginmedia worst service ever. Who can I speak to about cancelling a contract that has never gone more than 3 days without freezing and buffering?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Terry Lee
(@TerryLee_uk) reported
@virginmedia I was supposed to to receive a call back after 5 working days, that was about 2 weeks ago. I’ve had no call back and can’t use any service because I’ve been hack and logged out of my account, virgin media expect me to pay for someone else bill. I’ve had no tv or internet.
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Andy Watson
(@AndyWatson97) reported
@virginmedia Yes and confirmation they’ve closed it ! Maybe it’s time to pass this to Offcom and let them deal as @virginmedia seem more bothered pushing @O2 SIM cards on everyone rather than fixing issues
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Terry Lee
(@TerryLee_uk) reported
@virginmedia Absolute terrible service from virgin media, spoke to someone on the phone for over an hour about fraud on my account, virgin media let someone hack my accounts and order premium Netflix’s for months and changed all my passwords so I can’t do anything, Avoid at all cost.
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Dominic Clissold
(@DominicClissold) reported
@O2 @virginmedia 5 emails to the O2 resolution team over 5 weeks and no response - do you have a service level agreement for response times at all?
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Jacqueline
(@No1_book_addict) reported
@virginmedia Can someone from Virgin media call me NOW re complaint ref- C-220825488. Got a txt msg that they will call between 12:00 - 12:30. Still waiting.
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Mad Dog
(@matdodd) reported
@NightAtKendalls @virginmedia It's of little consolation but mine has been doing it since January, sometimes it drops out over 50 times a day. 4th engineer visit today, the fibre needs replacing back to the cabinet. Virgin media connect also doesnt work it just sends you in an endless loop confirming email.
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Chris Tack
(@Allpowersphysio) reported
@virginmedia Hi, I am trying to access my account on line and when I log in, I receive a server error. This means I cannot view any of my information (billing, etc), I cannot even use live chat to make a complaint. I am using the appropriate Virgin Media O2 ID.
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Steve Spalding
(@stevespalding) reported
@virginmedia which other social media platforms do you engage with? X / Twitter is a toxic cesspool that i am no longer prepared to deal with and your broadband service is beginning to become unreliable- second outage in as many weeks. I rely on your service for work.
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Adit
(@IndicSocietee) reported
Shambolic service from @virginmedia & @O2. 4 days since raising escalation CIT-A232463 over an e-sim error & I’m still stranded abroad with no mobile connectivity. Your incompetence has left me cut off in a foreign country. Even the worst service providers are outclassing you at this point.
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Dan Robinson
(@TheDanRobinson) reported
@virginmedia So the issue is with Virgin Media's systems, then? Everything at my end seems OK, except that I can't access any web sites.