Virgin Media Outage Report in Ashburton, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashburton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashburton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ashburton, Devon, England
The most recent Virgin Media outage reports came from the following cities: Paignton, Torquay, Newton Abbot and Teignmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Paignton |
Internet | |
| Torquay |
Internet | |
| Newton Abbot |
Wi-fi | |
| Newton Abbot |
Internet | |
| Torquay |
Internet | |
| Paignton |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashburton, England
Latest outage, problems and issue reports in Ashburton and nearby locations:
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia is there an outage in Torquay
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia Have tried 3 more times to get through with the same outcome. Paying a lot of money for no service and no customer service!
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Den
(@denzisere2) reported
from
Ivybridge, England
@virginmedia Home internet goes down. So does virgin Mobile signal and internet. 😫 ALL DAY 😫
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Maria Powell
(@MariaNDPowell) reported
from
Stokeinteignhead, England
@virginmedia Please advise how to remove/reset a Virgin Media online account as original login details all out of date. No help on website, live chat or text so please don’t suggest these.
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Chris Wright
(@saints76) reported
from
Borough of Torbay, England
@virginmedia Just when I thought you'd fixed it, it goes wrong.....was working fine during the day. Busy times your service is shocking. I've now got the same message.... insufficient bandwidth.
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Jayne
(@Jaynewall1) reported
from
Ivybridge, England
@virginmedia We are a new customer or maybe not at this rate. All we want is to be connected we have all the cables already as it’s a new build
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Brett Wheeler
(@BrettWheeler33) reported
from
Ashburton, England
@virginmedia I am very angry at the service I received today on the phone trying to sort out my new house. I need more help.
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Mandy Pearse
(@MandyPearse) reported
from
Teignmouth, England
@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.
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Shona Clarke
(@ShonaClarke9) reported
from
Newton Abbot, England
Not happy with Virgin Media at the moment. No WiFi since Saturday. Tried calling and got nowhere as the call centre is closed. Don't need this during self isolation. Does anyone else have this problem. Not good enough Virgin Media.
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Owen
(@Owen_TwoTwos) reported
from
Borough of Torbay, England
@virginmedia All sorted, went down for about 4 hours in total yesterday then came back up.
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@tapmydata @ICOnews @virginmedia I know. I’ve seen a few tweets people complaining about the customer service and their handling of data under the GDPR regulations
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Paul Henderson
(@katiesdad52) reported
from
Brixham, England
@franklake @virginmedia @MoneyTelegraph Wait till you finally cancel, you then have to wait for the return packaging to be delivered, assemble the bloody thing, put your boxes into the box they send, including cables and remote, and send it all back or get charged 100 quid. Enjoy!
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JC
(@last_centurion) reported
from
Chudleigh Knighton, England
@CISASUK @virginmedia I used the resolution service to come to a settlement with Virgin on 9/4/19. Response from Virgin that a cheque would be sent and should be received within 7-10 working days. Today is the 12th working day and I’ve received no cheque in the post. Not happy
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Brett Wheeler
(@BrettWheeler33) reported
from
Totnes, England
@virginmedia Ok I'm very close to saying just stop and I'll go with @SkyUK as I'm sure they could install me much quicker just broadband is slow with sky
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Brendan
(@brenrich101) reported
from
Borough of Torbay, England
@virginmedia No complaints, just can’t take the service with me when I move! Only thing is an email confirmation would have nice detailing the termination, the date, and any fees/refunds due 👍🏼
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia second time this week internet and TV has stopped working and can’t get through on phone to get help. No problems in our area HELP!!!! #fedupwithvirginmedia
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Mike Blakeley
(@blakersm76) reported
from
Borough of Torbay, England
@FlipflopRobbie @heartstreatham @virginmedia @suebright01 I felt a little left out today so thought about an outage this morning ... and guess what ! No @virginmedia broadband for 2 hours #intheclub
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JC
(@last_centurion) reported
from
Borough of Torbay, England
@virginmedia I have a Virgin complaint ref and a Cisas ref number. Don’t have them to had as I’m at work. I had no ref number relating to GDPR concerns that I emailed to the email address on your site.
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Speng
(@Speng420) reported
from
Newton Abbot, England
@virginmedia Ur shit wifi buffering constantly playing games on 1,100 ping legit not enjoyable
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia total dismay , terrible service, routers constantly fail . Call CS and told you have been customer over 15 years but best to go to @sky for a better price !!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mel-Ting
(@BellMelly) reported
@lauren_hodgman @virginmedia I got rid, im with EE fast fibre now. Not had any issues yet I was sick of my broadband going down all the time
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Josh_lamb1272
(@joshlamb02) reported
@virginmedia There’s no excuse for it an engineer came out and replaced it all and placed it on a good place and it’s still ****
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Josh_lamb1272
(@joshlamb02) reported
@virginmedia Yes I have done that it’s ok when I do that it’s the signal as I have said
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Josh_lamb1272
(@joshlamb02) reported
@virginmedia What so I have to pay for stuff just because your WiFi is terrible we pay enough I’m not getting anything else it’s your fault you deal with it
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Annie 💙🕊 🇺🇦
(@Bluebackpacker) reported
@virginmedia No I have not had much joy with your CS team on the phone. I guess I'll have to but you shouldn't be ignoring a complaint no referenced email for 6 weeks
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Jo Owen
(@jobloobird) reported
@virginmedia Tried that, no difference- says there are no problems!
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Nadeem
(@Nadeem74159629) reported
@virginmedia It’s down for most people absolutely terrible network can’t wait to go else where as soon as there are other fibre providers in the area
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Rosie
(@ownedbymydogs) reported
@JasonManford If it’s virgin- bad luck they are a nightmare, I upgraded and so far have had 5 different contracts, 4 of which were wrong. Absolute rubbish customer service virgin media nightmare
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Martin Spicer
(@MartinSpicer12) reported
@virginmedia why has my 85 Yr old father in law had his land-line cut off. Spent 40 mins on Sunday to the retention team, who could not resolve the problem. Promised to call 10am Monday, it's now Wednesday, still no call and no land-line.
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Josh_lamb1272
(@joshlamb02) reported
@virginmedia It said I’m having signal problems with 18 devices and I’ve done what you’ve said and still getting the same and it’s gone even worse