Virgin Media Outage Report in Ashburton, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashburton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashburton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 16: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ashburton, Devon, England
The most recent Virgin Media outage reports came from the following cities: Torquay, Newton Abbot and Paignton.
| City | Problem Type | Report Time |
|---|---|---|
 Torquay |
Internet | |
| Newton Abbot |
Internet | |
| Torquay |
Internet | |
| Torquay |
Internet | |
| Torquay |
Internet | |
| Torquay |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashburton, England
Latest outage, problems and issue reports in Ashburton and nearby locations:
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Jayne
(@Jaynewall1) reported
from
Ivybridge, England
@virginmedia We are a new customer or maybe not at this rate. All we want is to be connected we have all the cables already as it’s a new build
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Mike Blakeley
(@blakersm76) reported
from
Borough of Torbay, England
@FlipflopRobbie @heartstreatham @virginmedia @suebright01 I felt a little left out today so thought about an outage this morning ... and guess what ! No @virginmedia broadband for 2 hours #intheclub
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia @martybhoy1979 Having same issue !!!
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Den
(@denzisere2) reported
from
Ivybridge, England
@virginmedia Home internet goes down. So does virgin Mobile signal and internet. 😫 ALL DAY 😫
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia Hi John apparently they are unable to help I now need to contact the oomph team !! No contact details , joke
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia @RobWorthington2 Same issue here 😡😡
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia Have tried 3 more times to get through with the same outcome. Paying a lot of money for no service and no customer service!
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia It fails daily, last two pay per view films buffered. After numerous calls to CS it is established I need a new box ! Also discussed my package offer which runs out on 31/7 for him to advise I go to sky !! After 15 years service !
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Maria Powell
(@MariaNDPowell) reported
from
Stokeinteignhead, England
@virginmedia Please advise how to remove/reset a Virgin Media online account as original login details all out of date. No help on website, live chat or text so please don’t suggest these.
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Shona Clarke
(@ShonaClarke9) reported
from
Newton Abbot, England
Not happy with Virgin Media at the moment. No WiFi since Saturday. Tried calling and got nowhere as the call centre is closed. Don't need this during self isolation. Does anyone else have this problem. Not good enough Virgin Media.
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Denise
(@Dangem58) reported
from
Borough of Torbay, England
@virginmedia Wow, £96 a month full package! Never even asked for it, and all phone numbers unavailable!!! #Swindlers
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia total dismay , terrible service, routers constantly fail . Call CS and told you have been customer over 15 years but best to go to @sky for a better price !!
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Cheryl 💇
(@cherylblackmini) reported
from
Borough of Torbay, England
@Bearded365Guy @virginmedia I’ve tried to get the link a number of times but they still have t sent it. Awful service I just want to speak to a person who doesn’t put me on hold and redirect me to another dept who don’t answer, so frustrating
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia Router being swapped some time this week ! New customer deal significently better then a customer of 15 years !
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Owen
(@Owen_TwoTwos) reported
from
Borough of Torbay, England
@virginmedia All sorted, went down for about 4 hours in total yesterday then came back up.
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Redsoilgirl
(@redsoilgirl49) reported
from
Borough of Torbay, England
@virginmedia second time this week internet and TV has stopped working and can’t get through on phone to get help. No problems in our area HELP!!!! #fedupwithvirginmedia
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Jackie Kelly
(@JackieKellySW) reported
from
Borough of Torbay, England
@virginmedia been a loyal@customer over 15 years. Terrible service . Router issues, tv issues, renewal package severly higher than new customer discount. Told to go sky for a better price !! Great customer service #virginmedia
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Den
(@denzisere2) reported
from
Ivybridge, England
@virginmedia Internet very slow. Under 50mbps. Pay for 200mbps. New router on the way. Netflix won’t connect either. Got to reset router everyday. Told me I’d be compensated on next bill but wouldn’t say how much? Could you advice pls?
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Chris Wright
(@saints76) reported
from
Borough of Torbay, England
@virginmedia Just when I thought you'd fixed it, it goes wrong.....was working fine during the day. Busy times your service is shocking. I've now got the same message.... insufficient bandwidth.
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Nick Hancock 🇪🇺
(@nickhancock741) reported
from
Borough of Torbay, England
@BoostTorbay @AndrewBrazier1 Never used the first two options. Very much old school. None of the fancy pants Sky or Virgin Media either. Just plain old Freeview for me
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nottinghasm!
(@Nottinghasm) reported
@Ady86016248 @virginmedia Yeah, I just followed the online help and got reboot, which I’ve done several times today alone so doubt one more is going to help.
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jack arazi
(@jarazi) reported
@virginmedia So you kept me on the phone to chat with you for 30 minutes to tell me to call the main customer help desk ? And you think we didn't do 2/3 times a day waiting for 45 min to 1.30 h ? I want to know how how is this business allowed to operate .. how ?
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nicky webb
(@WebbNicky) reported
@virginmedia Used the text service too hour and half later no reply, nearly 2 hours on hold on phone, funny how when I rang cancellation dept I got straight through!
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Simone
(@IIPugg) reported
@virginmedia Hi, I haven’t managed to resolve anything, I do need to speak with someone but every time I call your customer service There’s an automated voice
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Ben Weeks
(@BenGWeeks) reported
@virginmedia No problem. Not getting 300Mbps (90-100) and +20ms ping times though :-(
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James Taylor
(@jamesscoots66) reported
@virginmedia 🚨PLEASE 🚨 can you send me a deadlock letter so I can get out of my contract or I will stop my direct debit and answer customers who pay your wages and stop telling people to text these fake numbers that no one ever answers worst service ever 😡😡😡
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Jan SW Bell
(@JanSWBell2) reported
@virginmedia my quick start delivery hasn’t arrived waited in all day. No email/text from Yodel .Your operative went to track my order 45 mins ago! She can’t give me an answer so has obviously abandoned me! Disgusting Customer service! This call over an hour now!
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Wayne Morgan
(@pineappletree50) reported
@virginmedia How about moving direct debit dates without penalising people with a double bill? Or call centres who actually understand basic damn English
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Ady
(@Ady86016248) reported
@virginmedia @Nottinghasm I'm having problems myself and this online help is useless. Just tells me to reboot the router which I've done several times and then to call. The call line bot tells me to reboot then hangs up. What do I do?
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Josh Cook
(@cookjosh) reported
@virginmedia No reply on the text service and no luck getting through. Is there an email address I can contact? I am now considering stopping the payment until the issue is fixed.