Virgin Media Outage Report in Bournemouth, England

Problems in the last 24 hours in Bournemouth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bournemouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Bournemouth, England

The most recent Virgin Media outage reports came from the following cities: Christchurch, Poole, Ringwood, and Bournemouth.

City	Problem Type	Report Time
Christchurch	E-mail	3 days ago
Poole	E-mail	7 days ago
Poole	Internet	8 days ago
Poole	Internet	9 days ago
Poole	Internet	9 days ago
Poole	Internet	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bournemouth, England

Latest outage, problems and issue reports in Bournemouth and nearby locations:

• 
  keith parker (@nishikoi1) reported 47 seconds ago from Hamworthy, England

  @virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,

• 
  Richard Frame (@rafthemaster) reported 8 minutes ago from Bournemouth, England

  @virginmedia They did but they ended up making us go through the same steps that my friend had done last week then advised it may take 4 hours to fix, obviously they are very upset as we’re promised in last nights call that if there was a fault VM would replace the kit and this was refused

• 
  James Taylor (@JCT6) reported 10 minutes ago from Bournemouth, England

  @virginmedia I have a wired connection to my Xbox and a wireless connection to my iPhone and both are affected. I have just rebooted my hub twice and now WiFi ‘seems’ to be working. I would like an engineer to come to my house and swap my hub as I think it is the hub that is causing the issue

• 
  Michele Hardy (@michele4675) reported 11 minutes ago from Bournemouth, England

  @virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections

• 
  Michele Hardy (@michele4675) reported 17 minutes ago from Bournemouth, England

  @virginmedia There is no issue currently in the area with tv or broadband

• 
  Lauren Tompkins (@LaurenSTompkins) reported 17 minutes ago from Bournemouth, England

  So there is a fault with my @virginmedia box and a fault in the area. Even though my fault is different to the one that’s already been reported they cannot help and I have to phone back in 48 hours. Asked what the fault is no one can actually tell me. Error code is different

• 
  Lauren Tompkins (@LaurenSTompkins) reported 21 minutes ago from Bournemouth, England

  @virginmedia Hi I have just checked and it’s still not working.

• 
  Mark Bates (@officer_cartman) reported 30 minutes ago from Bournemouth, England

  @virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs

• 
  James Taylor (@JCT6) reported 31 minutes ago from Bournemouth, England

  @virginmedia If you look at my previous tweets this issue has been ongoing for over a year now and I think I should be due some form of compensation for this lack of service I have been paying for. Can a manager please call me to discuss this further on Friday as I’m not available until then.

• 
  Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported 32 minutes ago from Bournemouth, England

  @virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.

• 
  Ecto 🇬🇧 (@Ecto_Husky) reported 32 minutes ago from Bournemouth, England

  @virginmedia Every single day this week I have lost internet connectivity with problems reported in my area! As a new customer if this is a sign of things to look foward to then I think I'll switch back, getting pissed off now to be honest

• 
  wendy kennedy (@wendyk33) reported 39 minutes ago from Bournemouth, England

  @virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved

• 
  Mark Bates (@officer_cartman) reported 39 minutes ago from Bournemouth, England

  @virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error

• 
  Richard Frame (@rafthemaster) reported 41 minutes ago from Bournemouth, England

  @virginmedia Tech Supoort were hopeless 1hr15min on phone with my friend tonight (which I had to sit through and take over because she was so frustrated) and they WONT replace the box - they say it’s fine, it really isn’t! Have asked for this to be escalated to a formal complaint

• 
  Richard Frame (@rafthemaster) reported 43 minutes ago from Bournemouth, England

  @virginmedia I’m back! So i popped round to chat with my friend about their issues and together we called customer services to discuss - the best they offered was half hour wait to go over the technical faults for the 10000th time or £90 to sell her a new box....

• 
  Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported 45 minutes ago from Bournemouth, England

  @michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹

• 
  George Gordon (@_George_Gordon_) reported 52 minutes ago from Poole, England

  @virginmedia on the phone to you for 45 minutes and the issue didn’t get resolved so your staff hung up 🤬 terrible customer service!!

• 
  Ecto 🇬🇧 (@Ecto_Husky) reported 54 minutes ago from Bournemouth, England

  @virginmedia Not surprisingly it's still down, I've registered this via the 'my virgin' portal and also filed a complaint

• 
  Richard Frame (@rafthemaster) reported 55 minutes ago from Bournemouth, England

  @virginmedia Have got a scheduled call back from the agent tomorrow to try and get through quickly to technical and get someone there to authorise the box swap as it’s really upsetting them with the constant issues. Not convinced but will see what they say...

• 
  keith parker (@nishikoi1) reported 58 minutes ago from Hamworthy, England

  @virginmedia Not very helpfull, in fact damn rude

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr Kieran Fenby-Hulse (@KFenbyHulse) reported 7 minutes ago

  Excellent customer service from @virginmedia as usual - two calls where the agent deliberately drops the call because they don't want / can't be bothered to help.

• 
  Léonie #GirlySwot 🔶 🇺🇦 (@BlueberriesRok) reported 8 minutes ago

  @carolinesgreen @virginmedia ... have to break the news to work as I worked from home. Awkward. 10 mins later a van would appear at the Virgin box opposite my house. It's not an isolated problem and only my house, it's the whole damn town. 20 mins later I'd have to call work, again, as it's back up. 2wks...

• 
  Prafull Sharma (@KnowSharma) reported 9 minutes ago

  Big round of applause to @virginmedia for worst customer experience.

• 
  Sam Watson (@Sam_Watson74) reported 11 minutes ago

  @virginmedia @aleman_elisa Just because a connection can sometimes be made which then drops after a few seconds, showing you that there has been some data usage, does not mean that it is an intermittent issue and thus ineligible for compensation.

• 
  Gooner (@VaniliaFudge) reported 11 minutes ago

  @virginmedia Done as you requested, same issue. On my phone status its finding the WiFi but the status is just flashing as it connects them has an ! Mark over it. As for my laptop no Internet access

• 
  Mindfulness Association (@mindfulnessA) reported 12 minutes ago

  hello - if you are having trouble acessing our website please try this: contect to VPN through your anti virus software and/or if you are with @virginmedia ask them if they would kindly unblock our website for you. 🙏 Hope that works!

• 
  Nathan87 (@hartshorne5) reported 12 minutes ago

  @virginmedia I understand that! but asking me to pay twice the price of a new customer is not looking after existing customers. Cancelling and moving to sky. Thanks for being so helpful.

• 
  Marc Ellis (@gigmates) reported 12 minutes ago

  @virginmedia How do you know they are working to resolve this issue? It seems wider than just a local area and have you spoken to the engineers - I doubt that very much.

• 
  jon (@jonboy196401) reported 13 minutes ago

  @virginmedia note to your operator that just phoned me about upgrading mine and my partners mobile, tell them to not be so f*cking rude, I just said we would rather not yet and she just hung up...if your not careful you'll lose us completely, broadband, mobiles tv and phone

• 
  Berov Littelbrain (@BerovLitlebrain) reported 13 minutes ago

  @virginmedia @VaniliaFudge Haha. Good luck. Over 2 months of that so far and no fix