Virgin Media

Virgin Media Outage Report in Marchmont, Edinburgh, Scotland

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Marchmont, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Marchmont and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Marchmont, Edinburgh, Scotland 05/01/2025 00:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Marchmont, Edinburgh, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Cowdenbeath and Kirkcaldy.

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City Problem Type Report Time
United KingdomEdinburgh TV
United KingdomEdinburgh TV
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Marchmont, Scotland

Latest outage, problems and issue reports in Marchmont and nearby locations:

  • Polybandit Beachboy (@Polybandit) reported from Edinburgh, Scotland

    It's ironic that Virgin Media manage to **** so many people at once. We just want internet.

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Currie, Scotland

    @virginmedia You need to increase the infrastructure in the area to address the problems, you’ve not needed to and got away with out it as there has never been competition until now

  • jillheartsnyc Jill Robb (@jillheartsnyc) reported from Edinburgh, Scotland

    @virginmedia No I haven’t.. not sure much can be done. I can’t have a V6 box as you won’t allow me to use a different broadband service (I don’t pay for my current broadband..) so I’m stuck with aging technology of TiVo 😞

  • Scott_Currie_18 Scott Currie (@Scott_Currie_18) reported from Edinburgh, Scotland

    @virginmedia I have reached out. 5 times. Each time it has not been dealt with. Every time I’ve been told the problem has been rectified and it hasnt. They are telling me different things, no one has a clue. You can’t take money out of peoples bank account then put it into credit

  • kari_mcburnie Kari McBurnie (@kari_mcburnie) reported from Dunfermline, Scotland

    @virginmedia despite contacting you and reporting an issue, no one has contacted me. Your contractors have laid tar over my drains. This is now 8 weeks on and still no further forward.

  • jillheartsnyc Jill Robb (@jillheartsnyc) reported from Edinburgh, Scotland

    Trying to watch via catch up on #stvplayer via @virginmedia #tivo is nothing short of torture. Super slow responses loading / between menus, buffering and you can’t fast forward adverts.. really need to catch up with the times, customer viewing habits and expectation

  • Billybop Billy McKirdy (@Billybop) reported from Edinburgh, Scotland

    @virginmedia I’ve been on hold for last 30 minutes trying to report my broken remote control, I understand that demand is heavy but this is unacceptable. Please contact me

  • gm8arv David Taylor (@gm8arv) reported from Edinburgh, Scotland

    @bsamikey @virginmedia Yes, I had three weeks of very slow connection, all because they changed the head-end and never noticed older modems were also in need of changing! Great connection, lousy customer service.

  • therealmuncie Graham Muncie (@therealmuncie) reported from Edinburgh, Scotland

    11 years a customer with Sky not one single issue, have to mobe to @virginmedia due to house move and have had to control them 4 times in 3 weeks. Shit show of a company.

  • bdavidhogg B. David Hogg (@bdavidhogg) reported from Edinburgh, Scotland

    We were given a four hour window from @virginmedia to come and fix our internet and they didn’t show. Unacceptable 😡

  • McEchelon Melissa McKinnon (@McEchelon) reported from Edinburgh, Scotland

    @virginmedia help! My mobile phone number was meant to transfer to you yesterday. Online it still says processing, and I can use the Internet and send texts and call out. But nobody can call or text me! Feeling slightly frustrated. :(

  • LTJ_79 Karan Lamb (@LTJ_79) reported from Mid Calder, Scotland

    @virginmedia I have tried to phone for technical help, sky sports channels not on other room boxes how is this fixed, I pay for full package 😠

  • kari_mcburnie Kari McBurnie (@kari_mcburnie) reported from Dunfermline, Scotland

    @virginmedia The link is no good! I’m not a customer, please can someone message me for my contact details to get this rectified. This has been going on for months now.

  • derek_forbo1974 Derek Forbes (@derek_forbo1974) reported from Kirkcaldy, Scotland

    @virginmedia left us hanging again with network failure! Moving from @sky was the worst mistake ever

  • therealmuncie Graham Muncie (@therealmuncie) reported from Edinburgh, Scotland

    11 years a Sky customer not one issue, reluctantly have to cancel due to no signal in new house so set up with @virginmedia big mistake numerous errors and have had to contact them 4 times in 3 weeks. Customer service is null a complete shit show of a company!

  • NeilsonJustin Justin Neilson (@NeilsonJustin) reported from Edinburgh, Scotland

    @virginmedia very I happy with my current issue, I have been charged £80 for a contract with has been changed without my knowledge even though I spoke to an agent about 3 1/2 weeks ago and sorted my contract out and it was around £52 a month, now being told that no record of this

  • andrew_kemp Andrew Kemp (@andrew_kemp) reported from Currie, Scotland

    Finally some competition to @virginmedia ‘a shocking internet service in my area! @bt_uk are finally doing #FttP been a long time coming... 14 years of mediocre internet service soon coming to an end!

  • Scott_Currie_18 Scott Currie (@Scott_Currie_18) reported from Edinburgh, Scotland

    I spent 4 hours on the phone in Lanzarote last week and was assured that the problem had been resolved and in September 99 pounds would be coming out of mine and Lucy’s account. I’ve just been billed 165 pounds for September. Get it sorted @virginmedia

  • Scottyboy10 Scot Carrick (@Scottyboy10) reported from Edinburgh, Scotland

    @virginmedia broadband goes down all the time in EH11 postcode and now today tv signal is cutting out. Get it sorted!

  • Turgenev_red Stan W Mack (@Turgenev_red) reported from Edinburgh, Scotland

    @virginmedia Hi, I am trying to logon to My Virgin Media, but my password is rejected. I then follow the reset password instructions -and enter the correct details for the secret question and then my account details - it gets rejected - can you please help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TrishikaSuji Trishika #LiveableNHSBursary (@TrishikaSuji) reported

    @virginmedia instead trying to launch planes into space maybe fix the wifi first. So fed up of calling your offices and going around and around in circles. And now your offices are closed! Feeeed up.

  • phoenixk2x Kirsty (@phoenixk2x) reported

    @virginmedia please please please can you fix or give update on my broadband. We have been without Internet since Thursday & need it to work from home. Please!!

  • _AbstractRadio AbstractRadio 🇺🇦 (thisisnotabluetick) (@_AbstractRadio) reported

    @virginmedia My landline is down, so I can't call 150 to get it fixed. And your online support chat is dead. So how does someone actually inform that your services are not functioning?

  • 64render gay bowser (@64render) reported

    @virginmedia i can’t use my homepod OR my mac computer cuz it crashes the wifi. i can’t use disney plus cuz it crashes the wifi. we pay EXTRA for super high speed wifi that isn’t even fast!!! this is a breach of contact and either you fix it for free or let us cancel for free.

  • PobsportRacing Pobsport Racing (@PobsportRacing) reported

    @virginmedia When checked, says no fault. But when go through resetting that doesn't fix fault, only then does it admit there is intermittent service issues. Exact same script EVERY time. It's unacceptable

  • malcy03 malcy (@malcy03) reported

    @virginmedia terrible terrible customer services you have.

  • TheMums Marian (@TheMums) reported

    @virginmedia Now this. But still rubbish like yesterday. Great news, we've fixed your services. If you're still experiencing issues, go to our service status page to check our services:

  • DiamondsAreRed1 Diamonds Are Red (@DiamondsAreRed1) reported

    @virginmedia So nobody called back within the agreed timescale. What a surprise. Awful service. I shall be cancelling and sending the equipment back.

  • baccusbold benard crowley (@baccusbold) reported

    @virginmedia But I am not alone everyone has the same problem ...... thousands

  • alex_cvb a (@alex_cvb) reported

    @virginmedia been over a week of 'Looks like there are issues in your postcode affecting your services' and still no update or expected resolution. Why cant you say when it will be fixed?!