Virgin Media

Virgin Media Outage Report in Cheltenham, Gloucestershire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Cheltenham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheltenham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Cheltenham, Gloucestershire, England 03/28/2024 20:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Cheltenham, Gloucestershire, England

The most recent Virgin Media outage reports came from the following cities: Gloucester, Cheltenham and Stonehouse.

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City Problem Type Report Time
United KingdomGloucester Total Blackout
United KingdomGloucester E-mail
United KingdomGloucester E-mail
United KingdomGloucester E-mail
United KingdomGloucester Wi-fi
United KingdomGloucester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cheltenham, England

Latest outage, problems and issue reports in Cheltenham and nearby locations:

  • twisterssister Jon Bassett (@twisterssister) reported from Gloucestershire, England

    @virginmedia I am having issues sending emails, I can receive them but there is an issue with the smtp server, says my user name or password don’t match but I have checked them and can access web email, who can help me

  • WattsChelt Ian Watson (@WattsChelt) reported from Cheltenham, England

    @virginmedia DC, I texted that message to them on Sunday as you requested, it’s now Wednesday. They have not responded. Do I have to stop paying to get some help? Please tell me what to do. #virgincomplaint

  • DrPaulAtkinson Dr Paul Atkinson (@DrPaulAtkinson) reported from Cheltenham, England

    @vmbusinesshelp @terrizmo @vmbusiness This was yesterday. Your faults team were unhelpful when I finally got through after nearly an hour on hold. The significant outage seems to be well known but not by the twitter team who still have an outage from June pinned to this account!!

  • natsc0tt N A T A L I E👼🏼 (@natsc0tt) reported from Cheltenham, England

    Call me a Karen but lol imagine paying £80 a month to be getting 1mb of internet and you can barely contact them and when you do they hang up on you🥴 #virginmedia @virginmedia is a piece of utter **** and is a disgrace of a company😤

  • WattsChelt Ian Watson (@WattsChelt) reported from Cheltenham, England

    @virginmedia You asked me to keep you posted, I’ve had no response. It certainly appears to be a problem with the hub because the WiFi is not really performing well. I’ve got three TiVo boxes and a C6 + broadband and it seems no one cares. Quite poor.

  • KW_GuinnessH Krystyna Wynn (@KW_GuinnessH) reported from Gloucestershire, England

    @virginmedia just been on hold to speak with someone for 1 hour 5 minutes and finally was getting through then “the other person has cleared” we have no WiFi since you upgraded me earlier, please help

  • booksbythewoods booksbythewoods (@booksbythewoods) reported from Cheltenham, England

    @virginmedia It says there's an issue with TV but broadband is fine, but our issue is with our broadband. I've rebooted the rooter again and no change

  • WattsChelt Ian Watson (@WattsChelt) reported from Brockworth, England

    @virginmedia On the basis that I can’t get through to anyone in Virgin and the online help isn’t helping, will anyone respond to my Tweet of 15 hours ago?

  • WattsChelt Ian Watson (@WattsChelt) reported from Cheltenham, England

    @virginmedia I should have recognised that is the number I’ve been calling. Other than an online test it just leads you around in circles. No further forward, no fix, just a little more cheesed off. Really disappointing.

  • BlueMoonMod Richard Goddard (@BlueMoonMod) reported from Brockworth, England

    Virgin Media engineer so say repairs neighbours phone line, but connects me to their house phone and clears off ,useless. Now up to 4hr wait time for Virgin help team to get call back ,for something that was ok before. PS my phones not working . #Virginmedia @virginmedia

  • BlueMoonMod Richard Goddard (@BlueMoonMod) reported from Brockworth, England

    @virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable

  • chunfkong The Mayflower (@chunfkong) reported from Cheltenham, England

    @virginmedia is there a problem in GL51 area, our WiFi & landline are totally down!

  • DomSheahan Dom the property finance chap (@DomSheahan) reported from Cheltenham, England

    Never ever ever have @virginmedia internet. Constant drop off, nowhere near promised speeds. Rubbish @Ofcom

  • CCleevely Claire Cleevely (@CCleevely) reported from Churchdown, England

    @virginmedia have been a customer for over 12 years. Try to access online account, none of the login data works. So try Name, account no, area code. I don’t exist yet you are happy to take £48+ a month from me, & tell me my bill is about to be increased. #customerservice #Awful

  • MichaelAlanHunt The Michael Hunt (@MichaelAlanHunt) reported from Gloucestershire, England

    It must be getting closer to Christmas @virginmedia the scam billing problem emails claiming to be from you are increasing. All reported to the national cybercrime team

  • RayWebpro04 Ray (@RayWebpro04) reported from Gloucestershire, England

    @virginmedia awful customer service for Virgin Mobile account holders, only online messaging and no one to talk too. And they don’t read the text, just keep palming you off!

  • booksbythewoods booksbythewoods (@booksbythewoods) reported from Cheltenham, England

    @virginmedia Morning, it's still not working I'm afraid. Same situation as yesterday

  • WattsChelt Ian Watson (@WattsChelt) reported from Cheltenham, England

    @virginmedia Still no contact and TV’s still not providing all the services I’m paying for, do you have any customer service? #virgincomplaint

  • WattsChelt Ian Watson (@WattsChelt) reported from Cheltenham, England

    @virginmedia It’s now Thursday, I’ve waited as you said and no response from the text. No longer any response from you? At a loss, serious money handed over every month and zero service. #virgincomplaint

  • natsc0tt N A T A L I E👼🏼 (@natsc0tt) reported from Cheltenham, England

    @virginmedia bunch of absolute scammers. Paying £80 a month for nothing. Constantly using 4g on our phones as the internet is getting less than 1mb of internet, our home security is constantly off because of this. Phone gets put down when we call for help. Absolute joke.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • bhav25 Bhavik Patel (@bhav25) reported

    @virginmedia I have already reported my outage. However this should be automatically know by you, and not rely on customers to report in this fashion.

  • SammyanthaM Sam (@SammyanthaM) reported

    @virginmedia what an absolute shambles ! Cannot get a call back for love nor money. Waiting on phone for 25mins and then you cut me off. Sent numerous messages and no-one is responding- going on for weeks!YOUR BROADBAND SUCKS!#workingfromhome #shitbroadband #poorcustomerservice

  • rossdeane Ross Deane (@rossdeane) reported

    @virginmedia Thanks, I was a new customer (within cool off period) so i could have cancelled and re joined?

  • BVancation Betty Blue Vancations (@BVancation) reported

    @virginmedia #ALL IF you get any-think for Xmas don’t get @virginmedia. The worst customer service ever left on hold for hours miss sold call back from a manager never happened. Well done no.1 🥇 worst

  • mackem1966 mackem1966 (@mackem1966) reported

    @virginmedia Hi Yes i spoke to an Indian sounding man who said he could do nothing. Its clear i was not terminating my contract "early". Can you help ? if not i will continue with the ODR and Ombudsman. Thanks

  • Monkdem1 Monkdem (@Monkdem1) reported

    @virginmedia stop using covid as an excuse for poor service!

  • ADTRSaNDerZ Liam Sanders (@ADTRSaNDerZ) reported

    @virginmedia It's not the phone and I spoke to someone after 2 hours of trying and they where still no help

  • MiPS1608 Michelle Parry-Slater (@MiPS1608) reported

    C'mon Michael, you're the 11th @virginmedia customer service rep @historyah has spoken to today in his 3+ hour epic to change our address. C'mon, we believe in you! Please get this sorted, we're losing our minds. We've been with you 17+ years; time to switch to @SkyUK? #GoMichael

  • bhav25 Bhavik Patel (@bhav25) reported

    @virginmedia That’s the first place I look, to see if any outage in my area. And yes there has been since this time yesterday. I am unable to work due to this.

  • Zachclose2000 zach close (@Zachclose2000) reported

    @virginmedia Your internet sucks