Virgin Media Outage Report in Newhaven, East Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newhaven, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newhaven and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newhaven, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Hove, Burgess Hill and Seaford.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Internet | |
| Hove |
Internet | |
| Burgess Hill |
Internet | |
| Seaford |
Internet | |
| Brighton |
Internet | |
| Brighton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newhaven, England
Latest outage, problems and issue reports in Newhaven and nearby locations:
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Called and no issues. It has to be equipment, right? There’s an option to ‘test hub’ on that link but it just goes to an invalid page. I’ve been patient for a few weeks now, but I’m finding it hard to remain so! Trying to work like this is impossible
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Michelle83mj
(@michelle83mj) reported
from
Brighton and Hove, England
@virginmedia This link doesn't work
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Mark Cherrie
(@MarkCherrie) reported
from
Brighton and Hove, England
@virginmedia Andy has now told me that the work was never rescheduled for today. This really isn’t very good.
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia how do I simply cancel my account on a chosen date? It seems impossible to arrange this on your website or app.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia BN1 6FN - I’ve done the checks through your app and says no issue?
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia So… are you saying work is being carried out today. Wait until tomorrow and then if still bad book an engineer? I can live with that. But the person I spoke to had no idea about that and just booked an engineer again. Can I ask have other people raised area issues?
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Mark Strong
(@ibikebrighton) reported
from
Brighton and Hove, England
Hey @virginmedia any news on internet outage in #Brighton BN2?
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Engineer Thursday. Not good enough really, had an engineer Saturday, problem still here if not worse, and being told to WFH due to heat. Cannot not be speeded up?
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia Please sort out issues in my area: BN28AE. Outage over the weekend, yesterday and now again. I can’t work! I’ve just got another contract with you for faster wifi but what’s the point! You were improving issues in this area last week but it’s been worse ever since!
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Official complaint I’m afraid. They said ‘I’ll book an engineer’ I said ‘that was booked for tomorrow but you cancelled it’ She gets aggressive and it’s hard to understand what she’s saying and says ‘do you want an engineer or not.’ Sorry but this is truly shocking service.
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia why would my Virgin internet go down at about 0045 every night ?
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia Yes it seems to be ok, but I don’t understand why it would be going down every day between midnight and 1am
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Mark Cherrie
(@MarkCherrie) reported
from
Brighton and Hove, England
So far I’ve had three promised appointments from @virginmedia but sadly three no shows. We’ve had intermittent broadband for about 6 months now and just can’t seem to get the problem fixed.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia They couldn’t fix it last Saturday… It’s been better today, but still up and down at certain times. Def not fully fixed
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Yep it’s still bad. Sometimes ok, a lot of the time not. Can someone look into it for me please.
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damien hills
(@dhillsalbion) reported
from
Brighton and Hove, England
@virginmedia It says no issues
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Junior
(@wavell_mark) reported
from
Hove, England
@virginmedia how come after nearly 3 days is my internet not working?? How do I claim compensation for this??
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Alternative Ageing
(@alternativeage) reported
from
Brighton and Hove, England
@virginmedia It’s happening way to regularly. I’ve lost a whole days work up to now, do I get compensation? Spent an hour yesterday morning sorting out yet more issues as a result of the outage over the w/e. 🥲
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Same, slow and occasionally dropping out
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia No it was the ‘general area fix’ (my engineer was cancelled by Virgin) which was then followed up with an email that said ‘everything is sorted’ which it was, until today when it was in and out again for hours. It’s ok now, but for how long?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
@virginmedia I had a letter saying you were changing phone (house, not mobile) service & if I wanted to remove phone from package to phone customer services! I want to but need to discuss a corresponding reduction in monthly charge! I want to retain Broadband & TV package I currently have.
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RanaLee
(@RanaLee777) reported
@virginmedia Yes we have, for 2 weeks. Also had amazing comms with your support teams through phone, email, WhatsApp, chatbot. Ah, we had an engineer over as well, obviously they can't do anything as your network isn't functioning properly. Only interested in WHEN our internet will work.
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Ted
(@tkly57) reported
@virginmedia Yes it is. Complaint, C 140223878, on the 14th February 2023 after waiting two weeks for a non access to my email. Since then I have changed or had changed the password to my email account changed about 6 times. Still no connection to my email. Apparently the issue is resolved
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Sam Dilliway-Davies
(@samdilliway) reported
@virginmedia I've had service issues in my area for the past two days. Speaking to your tech team they advised me to do a hard reset, but promised it wouldn't wipe my settings. It has 😰 Help, how do I get all my devices reconnected easily?
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Ian Stanyard
(@stanyardi) reported
@virginmedia Network settings? Please clarify.
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Jonesy
(@RWBJ1997) reported
from
Liverpool, England
@virginmedia your customer service team is proper shite. Your router is in the bin outside ours
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Fífï
(@PinkCoffeeMugs) reported
@virginmedia Okay yes I understand that. But this is a problem that has been identified on your service status checker since the 9th March. I’m now not going to be able to record in 3 days time. What is going to be done to fix this?
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Mrs J
(@smartarce) reported
@virginmedia what Terrible service daughter on the phone for over 30 minutes only to be made cry and my daughter has special needs disgusting
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Mrs J
(@smartarce) reported
@virginmedia well my daughter has special needs. And the agent on the phone is not very helpful and left her I tears appalling service thanks Virgin
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⁷²⁴
(@seventwoofour) reported
@virginmedia fix ur dogshit wifi