Virgin Media Outage Report in Newhaven, East Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newhaven, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newhaven and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Newhaven, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Burgess Hill and Hove.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Total Blackout | |
| Brighton |
Phone | |
| Brighton |
||
| Burgess Hill |
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| Brighton |
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| Burgess Hill |
Community Discussion
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Virgin Media Issues Reports Near Newhaven, England
Latest outage, problems and issue reports in Newhaven and nearby locations:
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Prof Priya Deshingkar
(@priyadeshingkar) reported
from
Hove, England
@virginmedia Broadband has been v slow for days and seems to be completely down today.
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Martin Coll
(@mcoll72) reported
from
Brighton and Hove, England
@virginmedia Poor handling of my complaint. Left without internet for 2 week when tried to move house with you. Was told that new address wasn’t covered when it was! took 2 days off work to sort! Compensation offered inadequate
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James Crouch
(@JMOC89) reported
from
Hove, England
@virginmedia Yea IL call again sit in a que for an hour and you guys will do **** all again I'm sure
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Emma Mendes da Costa (she/her)
(@emxme) reported
from
Hove, England
@virginmedia Again, @obscurenonsense has spoken to your engineers already. It is a recurring, known issue that has stopped us working from home effectively. I feel like you haven't read our tweets properly.
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END OF LEVEL BOSS
(@EL_FLOREZ_) reported
from
Brighton and Hove, England
@virginmedia I don’t have the number as it was withheld. But it was to our landline that no one has! Offshore from a busy call centre in India I think. Claimed to be looking after the lines and said our router had multiple errors (it has been slow recently) so sounded legit...
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Jesse Baker 🇪🇺
(@marmite22) reported
from
Hove, England
Work from home specifically to go on an all day conference call and @virginmedia goes down. Unbelievable.
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Dr Mark Everitt
(@qubyte) reported
from
Brighton and Hove, England
@virginmedia Yup, I’ve done that and run the test a few times. It all works when the WiFi is up, but when it’s down it can’t load the page anyway. Things connected with ethernet cables work fine, so the issue seems limited to the wireless network.
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Emma Mendes da Costa (she/her)
(@emxme) reported
from
Hove, England
@virginmedia As in the above tweets, @obscurenonsense has already been on the phone to your engineers for an hour. Our upload speed is close to zero, and there is a recurring network problem in our area. You have made working from home a complete nightmare.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)
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Julie Vannan
(@Julzy1319) reported
from
Saltdean, England
Jumped out of the frying pan and into the fire - @virginmedia is an absolute joke! Service has been down since 10.30am yesterday and still no resolve 😡 have only been a customer for a month and would advise people NOT to switch #virginmedia #virginmediadown #burgesshill
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Angel
(@angel_isabel420) reported
from
Brighton and Hove, England
@virginmedia my internet has been so slow recently and now the hub isn’t working and have 0 internet. Help
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia help! I need to work or I’ll go more bonkers in #lockdown I gather from your very sweet staff in India that the broken cable in Saltdean will take a week to fix. Connectivity I was told would be intermittent - haven’t had WiFi for 12 hours now😢😢😢
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Emma Mendes da Costa (she/her)
(@emxme) reported
from
Hove, England
@virginmedia After a total of hour and 15 minutes on the phone, @obscurenonsense was finally told that there is a known network issue affecting both wired and wireless devices in our area (BN3). We have not been given a time frame for its resolution.
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Nigel Jones
(@planetf1) reported
from
Brighton and Hove, England
@virginmedia So knows need to call just odd behaviour and was hoping you get appt sorted yesterday. What did the broadband test actually mean if ok. Implies your network kit can access router which seems unlikely
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Anna
(@annahumphrey99) reported
from
Brighton and Hove, England
@virginmedia been dealing with such awful WiFi for 2 years in the house!!!Paid for faster speeds and a booster and literally cannot even connect to the internet at this point🤕🤕🤕
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Leanne Chapman
(@LeanneChapman81) reported
from
Newhaven, England
@SkyHelpTeam so having done every test under the sun and spending 1 hour and 20 mins on the phone to the ‘help team’ I’m still suffering with pathetic WiFi and have to wait till Feb 4th for a visit! @virginmedia hurry up and come to Newhaven! #notimpressed
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Nigel Jones
(@planetf1) reported
from
Brighton and Hove, England
@virginmedia Thanks. Though the annoying aircraft was that before Xmas we did a test which failed so got offered appt bit had to skip as away over Xmas. Back and still down (power light flashing green even after reset) and hub3 UI stats show no sync but test all ok
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs
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Glen Battams©
(@dyllan08) reported
from
Burgess Hill, England
@virginmedia 10 days now been waiting for a call back after an engineer decided to drill into my house without permission and with nobody at home customer service is absolutely shocking #virginmedia #dontgetvirgin
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dipankar S. Sengupta
(@dipsen) reported
@virginmedia & for the records, I think you are doing a great job of making a customer feel terribly bad at missing a 15 min slot when you took 26 days to revert. #poorcustomerservice #NeverAgain
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Geoff Nash
(@Billyssilk50) reported
@virginmedia What are the numbers needed to access the correct service?
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HVND Troy
(@Teel0n) reported
@virginmedia I have not made an official complaint
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steve reach
(@SteveReach) reported
@virginmedia So it’s now been over 48 hours despite you advising we would be contacted yet nothing ???? Who will be compensating me ?? Do I need to go to Ofcom ? Your Customer service is totally useless. I’ve just been asked to rate you what a joke are you going to reply ????
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Haroon
(@Haroon_NA) reported
@virginmedia First they told me to chase snoop for them. Once snoop confirmed in writing that you lot are responsible. Then your advisors sent me chasing Amazon for them. Once I had wasted many hours then I had enough and raised a complaint but your system online failed to log it.
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Mike
(@mike_godwin) reported
@virginmedia No just Cornwall your service is non existing
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Haroon
(@Haroon_NA) reported
@virginmedia I raised it over the phone now. Waiting 48hr to see if anyone actually will contact me or will I have to wait the full complaint handling days. After having waited 4 months already. Amazon day sale missed. Wife's birthday missed. Hopefully I get them before Xmas.
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Kevin Wathen
(@WathenActor) reported
@virginmedia Hello!? What is going on. this is the 5th day straight, trying to resolve this issue with my tivo. WHAT IS GOING ON WITH THIS SERVICE. No TV working and nothing to be done. 1st technician slot is the 31st of this month which will be 14 days without what I'm paying for.
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steve reach
(@SteveReach) reported
@virginmedia Still no contact from your customer service department no live date you have not even offered to send out a mobile hub to keep us on line you arranged for our old supplier to disconnect and left us with nothing
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Paul Treloar
(@PaulieTandoori) reported
And the best bit is, we have to pay these ******* idoits for the privilege of not receiving the service that we're paying them for. Honestly, whatever you do, avoid @virginmedia cos they're worse than ******* useless