Virgin Media Outage Report in Newhaven, East Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newhaven, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newhaven and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newhaven, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Lewes and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
TV | |
| Brighton |
Total Blackout | |
| Lewes |
Wi-fi | |
| Brighton |
TV | |
| Brighton |
Internet | |
| Brighton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newhaven, England
Latest outage, problems and issue reports in Newhaven and nearby locations:
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alice❁
(@aliceharmanx) reported
from
Brighton and Hove, England
@virginmedia how long is the wait to get through to customer services on the phone?
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia I’ve tried all of that it doesn’t work I’ve also heard on the local community Facebook page of people having the exact same problems even though when the service status says there’s no known issues but clearly there is
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Mercer
(@Mercer4Bud) reported
from
Hove, England
@virginmedia what WiFi goes down at this time, bunch of loons
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Mercer
(@Mercer4Bud) reported
from
Hove, England
@virginmedia **** cunty company **** off bunch of useless wankers
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Moose ⚜️ // ✊🏽✊🏾✊🏿
(@TheMexicanMoose) reported
from
Brighton and Hove, England
@Hazysmile @virginmedia Damn, might be worth contacting them to see if they’re planning any expansions?
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia I have had intermittent connection issues for 3 days now, as has my neighbour 300 yards away. Despite your site saying their are no issues there is obviously a local problem - again. Could you please DM me as can’t get thru to tour service. Post code BN2 8AE.
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Mercer
(@Mercer4Bud) reported
from
Hove, England
@virginmedia not one positive tweet is sent to you it’s all negative saying how **** you lot are
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia Agree. Might just be a faulty router. Unless you live in a castle there shouldn’t be a problem in the room next to the router. I’m in the garden and my router is 20m away in the front room.
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joy flowers
(@scruftgirl) reported
from
Brighton and Hove, England
@virginmedia hey ho, here we go again ! Dropping in, dropping out, buffering. Unacceptable service for a whopping £33 per month!
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Lesley Crook
(@Lesley_wolan) reported
from
Brighton and Hove, England
@virginmedia engineer arrived at our house today after a week of waiting to upgrade broadband. We now need a Booster which he said he said is free to us. Now going round in circles in your customer services trying to order it. Please contact me
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia 64mb is ok but if you were getting 150mb then I expect you’d notice it. Good news is. It’s not your issue. It means that theres either a fault on the line, or there’s too many people using it at the same time. It’s called “contention”. Have you called your supplier?
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia no wi fi again in the BN2 area of Brighton this is getting beyond a joke what’s going on I pay over £130 for this it’s really not good enough this has been like this since last weekend @TheSun @brightonargus do you guys have any inking to what this problem is
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia I think your issue is that you are furthest from the cabinet. Therefore everyone else is getting the capacity first. That said for that big a drop in speed late at night it means that they either reduced the capacity on the line or something further up is using a lot. It could
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia Not sure since I’ve been out all day - I had to run away it was so dreadful! Hang on .......ooh Alexa is working again - she wasn’t all morning plus a v weak download speed & signal for days. Hade you done something?
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𝐙𝐆
(@PaganZG) reported
from
Brighton and Hove, England
@virginmedia please help me with my order can't get through to your customer service team.
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia Is your issue that the speed is up and down and it sometimes doesn’t work or that it doesn’t work in parts of your house?
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia Be that there are businesses on the same exchange backing up their data. I have a similar issue. Sky guarantee 70mb but I only get 65mb. I’m therefore able to cancel my contract and go to another provider. However. This would depend on who the provider is. Most providers buy
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Dazza Drums
(@Dazzakovak) reported
from
Brighton and Hove, England
@virginmedia can you contact me regarding an issue
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SUPERSONIC INC., PODCAST & 90s RADIO SHOW
(@Supersonic_Inc) reported
from
Hove, England
@virginmedia experiencing WiFi outage in Portslade / Hove area. Can you say what is wrong? Jus happened.
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Dear Mr Levy...
(@Lesleynotledley) reported
from
Hove, England
Virgin media, had a problem with my account and wanted to discuss as they'd mis informed me and i was incurring costs as a result, i eventually got thru they told me my security details and email were wrong even tho they'd emailed me a reminder on it #cantcomplain
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs G 🍃
(@Polly_Gall) reported
@virginmedia And for a media company, the lack of connection between your systems is shocking. I’ve made a complaint via your website yet I’ve been asked several times via text and on social media what my complaint was about. I don’t have time to keep explaining it! Please just call me!
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Shoaib Nasir
(@_shoaib_nasir) reported
@virginmedia Nope it was one you agreed yourselves because you charged me an early disconnection charge when you shouldn’t have. It was someone so easy to fix yet you’ve made it so complicated. @LutzSchueler are you not the type of CEO that speaks to customers?
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GeeDub
(@GeeDubSevenNine) reported
@virginmedia New hub was tried ages ago. We had issues with it and my wife contacted Virgin about it. We were told to unplug it and just use the old one. Old hub has been okay but not perfect. Just recently it's been a bit more inconsistent with the speeds and not as reliable
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C Driscoll
(@DriscollCj) reported
@virginmedia I received a text message asking me to call for an update on my complaint. It said that my call would be prioritised. I have rung the number and it is the standard Virgin Media number with no option for complaints. I have waited for 25 minutes with no answer. Please help me.
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Ian Hughes
(@IanAHughes) reported
@virginmedia Obviously customer retention is of no interest to you then then if the deal I was offered is the best.
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Guy Dorrell
(@guydorrell1) reported
@virginmedia That’s really not good enough EC, don’t have time. This happens multiple times every week, sometimes it’s just fluctuating, others down for hours or even days. The issue is the local box on our street, for the love of god pls send an engineer. Fix it. We’re being robbed😬😡
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GeeDub
(@GeeDubSevenNine) reported
@virginmedia We got sent a new hub and it never worked. So believe we still have the older one.
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Jack Hickey
(@JackHickey96) reported
@virginmedia Thanks for getting back to me. She does have a virgin media account, which she can access with no issue, it’s just the mailbox which she can’t access.
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Shoaib Nasir
(@_shoaib_nasir) reported
@virginmedia @virginmedia why would I need to raise another complaint? Surely the answer is someone with common sense looking through my account and doing the right thing? Your response shows just how out of touch you are.
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Nichola Daly MIH
(@nichola_daly) reported
Honestly @virginmedia must be the worst ever. Their twitter wont give customer service email address, which their online advised they would send me (after 3 hours), they reply to a complaint email (with DNR email) asking me to call them to get the email address. WTA! People work!