Virgin Media Outage Report in Carterton, Oxfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carterton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carterton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carterton, England
Latest outage, problems and issue reports in Carterton and nearby locations:
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David Brimson
(@Brimson1) reported
from
Yarnton, England
@virginmedia TV froze during Netflix. Apparently all services are down. TV, home phone and Broadband. Please check phone connection on our home phone. Only my mobile connection with 4g works. Are you able to update which areas are down? We are OX5 area.
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Put TV on 10.50am & First episode of TV going back into Samsung QLED TV was just after 11.15am now it’s fine again, it just shows that my Wiring is Fine & that it’s The Network Connectivity with the Culprit outside in The Green Virginmedia Box Outside.Can you plz send an Engineer
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Andy Montgomery
(@andyamonty) reported
from
Wantage, England
@virginmedia WiFi is STILL not working... new engineer installed today following a move, and couldn’t make it work. Promised me I’d get a call, but didn’t. I phoned tech support, they promised a call in 4 hours. Guess what THEY DIDNT EITHER.
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Michelle Wolfenden
(@ajthesheepdocto) reported
from
Grove, England
From @Snottlegroover I’ve had/having Virgin issues again. Anybody else in OX12 area?Since upgrading our box it’s been a complete nightmare. Definitely won’t be renewing contract this year. #VirginMedia #virginmediadown #virginmediainternetissues
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Hi I downloaded the latest Update for my Apple Phone & ever since then when i click on my Virginmedia Hub3 my phone says it’s connected to the network but has weak security I’ve never known it to say that before😱
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Kirk
(@kirkknowles121) reported
from
Witney, England
@virginmedia I have…..went down at 9:26 this morning & latest estimate for fix is 15:30 tomorrow. Really not good enough, will give @skytv the business.
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Woody Harrison
(@woodythemover) reported
from
Carterton, England
@stephcassidy56 @virginmedia @skytv Ouch, not good, hopefully they will try to help
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bannedbird
(@acikbasufuk) reported
from
Cumnor, England
@virginmedia the worse customer service and layer I never ever buy their services again
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Gillian Haley
(@gill_haley33) reported
from
Witney, England
@virginmedia It seems a little expensive and I was hoping for a reduction as being a pensioner and a customer of Virgin long before it was Virgin, namely. Comtel back.on the day.
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Cllr Thomas Ashby
(@thomas_ashby_) reported
from
Witney, England
. @virginmedia morning. Internet has just gone down on Mirfield Road in Witney. Do you have any news as to why? We did not have any notification.
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Hi, I got through & they ran some tests & everything was fine(:-) but it was suggested that maybe there is some Network maintenance somewhere & that when it’s completed the Top Green Flashing light on the Router will go back to normal🤞🙏👍
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Kirk
(@kirkknowles121) reported
from
Witney, England
@virginmedia Very poor & will now be cancelling. Third outage this year. Working from home you just cannot really on @virginmedia
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia I went on Virginmedia & it said they know of a TV Issue & it was affecting TV Go Users so does this it could be affecting normal TV Viewing through V6 Box & Virginmedia Router. The Fix time is estimated for 12pm Tomorrow(Engineer) I cannot watch TV Now it keeps going On & Off😱😫
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Michelle Wolfenden
(@ajthesheepdocto) reported
from
Grove, England
@virginmedia Thank you - when I run the TV check it says there is an issue. Guess we just need to sit it out. Sadly we appear to be the only ones in the area with an issue (have asked around)
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia I’ve been looking into this problem & the TV is all Connected to my Virginmedia Internet then it suddenly disconnects from the Internet & then this is why it goes back to my TV Homescreen then i go back into settings & wireless network click on this & then it’s returns & works🤪?
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Paul Hargreaves
(@Paul_Hargreaves) reported
from
Latton, England
.@vmbusiness We heard today that due to repairs ours & other business broadbands @FlourishGlen will be down for 6 hours next Thursday. We will have to close and turn away 100s of customers as won't able to take payment.Surely the hospitality sector has had enough trials in 2021?
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Michelle Wolfenden
(@ajthesheepdocto) reported
from
Grove, England
@virginmedia upgrade to 360 has caused no end of issues - slow WiFi, slower TV, losing saved programmes, and customer services very unhelpful. When we suggested complaining they hung up. #virgin #nocustomerservice
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Amber 🖤
(@macer_amber) reported
from
North Leigh, England
@virginmedia why is your wifi so rubbish , not working. hasn’t been working since like 8 yesterday
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David Brimson
(@Brimson1) reported
from
Yarnton, England
@virginmedia unable to send emails on different email accounts. Is there a problem your end? 😖
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Miles Gomme
(@MilesGomme) reported
from
Cumnor, England
@virginmedia why did you bother sending out the email about opting out of having your Wi-Fi settings changed, when you go and do it anyway!! I had to reset and turn off all the changes you made! If it isn’t broken don’t fix it!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Smith 🇾🇪
(@redgoals77) reported
@virginmedia Not "outage" more like "outrage"
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daniel stringer
(@daniel_stringer) reported
@virginmedia is ******* useless. Tv or internet problems at least once a month. Pay good money and it always ***** up.
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Bridgets54
(@Bridgets59) reported
@virginmedia Your web site is down, your phone lines are down as well as TV. Guess you don't want to speak to your customers
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Paul Spencer
(@spenno13) reported
@virginmedia lost cable tv at 11am this morning, rebooted, nothing. Went on #VirginMedia online, no where to find assistance. Have been trying to report the problem on 150 as requested, just get message saying everyone is busy, phone later. Very poor/no customer service
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kay watts
(@hillbirdy) reported
@virginmedia Mine was down for hours on phone for the duration.(couldnt get through) . Was glad it came back at 13.30 only for it to go belly up again 10 mins ago. Not good enough.
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Customer Service
(@vmbusinesshelp) reported
@KevinTitley62 Hi Kevin, I am sorry to hear that you are having issues with the TV services this is something that we are not able to advise on but if you contact the team @virginmedia thay can advise on this for this is a known issue. Many thanks
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Anne jones
(@Annejon08415184) reported
@virginmedia disgraceful service again, no TV all day, engineers finished work at 3pm and customers in our area have BBC1 only certainly until tomorrow. Reduction in our monthly bill????
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StevieG
(@SteveGrubb) reported
@virginmedia I'm so pleased I went through the ridiculously woeful process required to extricate myself from you. I've had zero broadband or TV problems since. It took a lot of effort (because you make it hard to do) but was worth it in the end.
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MCMagrs
(@FunMyFunnyWife) reported
@virginmedia TV completely off since about 10am. Tried phoning - no answer on 150 and website down. On the plus side - this has made me realise how little I watch regular TV or use my landline, so I'll be reducing my services to broadband only as soon as I can get through!!!
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Mark hydes
(@Markhydes1) reported
@virginmedia Absolute rubbish VM - expensive TV has gone down, WiFi is on more of a go slow than normal and now I can't even call you as the phone lines are down....??