Virgin Media Outage Report in Carterton, Oxfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carterton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carterton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Carterton, England
Latest outage, problems and issue reports in Carterton and nearby locations:
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David Brimson
(@Brimson1) reported
from
Yarnton, England
@virginmedia unable to send emails on different email accounts. Is there a problem your end? 😖
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Steve
(@Steve_Irv) reported
from
Cumnor, England
@CambridgeGuy1 @virginmedia Broken here too…
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Chris Chapman
(@poolshark1972) reported
from
Witney, England
@virginmedia Mobile. They re-set the account and told me I had to wait an hour before I could try again. When I asked why I was treated like I was stupid.
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Hi I downloaded the latest Update for my Apple Phone & ever since then when i click on my Virginmedia Hub3 my phone says it’s connected to the network but has weak security I’ve never known it to say that before😱
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mandy jones
(@mandysatwit) reported
from
Witney, England
@virginmedia On hold 15 mins so far because I want to reduce my package, do you ever answer these calls or do I just cancel direct debit 😡
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Hi, I got through & they ran some tests & everything was fine(:-) but it was suggested that maybe there is some Network maintenance somewhere & that when it’s completed the Top Green Flashing light on the Router will go back to normal🤞🙏👍
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia I went on Virginmedia & it said they know of a TV Issue & it was affecting TV Go Users so does this it could be affecting normal TV Viewing through V6 Box & Virginmedia Router. The Fix time is estimated for 12pm Tomorrow(Engineer) I cannot watch TV Now it keeps going On & Off😱😫
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Michelle Wolfenden
(@ajthesheepdocto) reported
from
Grove, England
@virginmedia upgrade to 360 has caused no end of issues - slow WiFi, slower TV, losing saved programmes, and customer services very unhelpful. When we suggested complaining they hung up. #virgin #nocustomerservice
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Phil Jefferies🏃🚴🏊
(@Philsdriving) reported
from
Watchfield, England
@virginmedia Are cables secure, no other problems with equipment. We have another box in another room which works fine
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Andy Montgomery
(@andyamonty) reported
from
Wantage, England
@virginmedia WiFi is STILL not working... new engineer installed today following a move, and couldn’t make it work. Promised me I’d get a call, but didn’t. I phoned tech support, they promised a call in 4 hours. Guess what THEY DIDNT EITHER.
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Amber 🖤
(@macer_amber) reported
from
North Leigh, England
@virginmedia why is your wifi so rubbish , not working. hasn’t been working since like 8 yesterday
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Chris Chapman
(@poolshark1972) reported
from
Witney, England
@virginmedia @Virgin just been treated like a thick criminal by your customer service team, all because your website has locked me out and won't let me re-register. You should be ashamed.
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Put TV on 10.50am & First episode of TV going back into Samsung QLED TV was just after 11.15am now it’s fine again, it just shows that my Wiring is Fine & that it’s The Network Connectivity with the Culprit outside in The Green Virginmedia Box Outside.Can you plz send an Engineer
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bannedbird
(@acikbasufuk) reported
from
Cumnor, England
@virginmedia the worse customer service and layer I never ever buy their services again
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Caroline Oates 🇪🇺
(@CarolineOates83) reported
from
Watchfield, England
@AntonyHumphreys @virginmedia Antony I’ve recently had a terrible experience with Virgin, I don’t recommend them! TV box is great but service was surprisingly 💩.
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia I’ve been looking into this problem & the TV is all Connected to my Virginmedia Internet then it suddenly disconnects from the Internet & then this is why it goes back to my TV Homescreen then i go back into settings & wireless network click on this & then it’s returns & works🤪?
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Gillian Haley
(@gill_haley33) reported
from
Witney, England
@virginmedia It seems a little expensive and I was hoping for a reduction as being a pensioner and a customer of Virgin long before it was Virgin, namely. Comtel back.on the day.
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Woody Harrison
(@woodythemover) reported
from
Carterton, England
@stephcassidy56 @virginmedia @skytv Ouch, not good, hopefully they will try to help
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Chris Watts
(@diddywatts) reported
from
Witney, England
@virginmedia It was changed by your team trying to compete with sky but could not match the like for like with sky so asked to be left as was till my notice period was up. Virgin have made this a very difficult transition and treated a loyal customer with utter contempt
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Chris Watts
(@diddywatts) reported
from
Witney, England
@virginmedia Sorry you’ve just asked me if I’ve contacted your customer support team . How about you read the thread , yes over 5 hrs on the phone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Doyle
(@doych1) reported
@virginmedia 7 days since total loss of service / engineer says there is a damaged cable.. @virginmedia best offer is to book for 14 July. That would be 21 days of total loss of service - no phone, no internet, no work, no school for kids isolating…. Can complain but won’t change!! Poor form
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Smallz 🇬🇧
(@SmallzTTV) reported
@virginmedia Any update on this? Down again.
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christie
(@christiejadex) reported
@virginmedia two full days and my mums account still isn’t cancelled, been trying since 9am again today, and just getting passed around teams? Worst service ever🤬🤬
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Conor Murphy
(@Conor_67mx) reported
@virginmedia over a week now with internet not working, your status page says no issues in the area but your customer support say it’s a known issue in the area and being worked on. Why is the status page not being updated to say there is an issue rather than “no known issues”
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DamienEdwardsSinger
(@Damienedwards) reported
@virginmedia Initially on 150 (I'm also a virgin mobile customer) then on the number you gave me that said it was barred.
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Chris hall
(@Chrisha72217577) reported
@virginmedia customer service team are all incompetent,constant liars and a total waste of time. Virgin Media have overcharged me more or less every month and BROKEN all their promises, they offer ZERO customer service. I strongly recommend DO NOT SIGN UP WITH THEM, TRY SKY OR BT
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Bruno Belcastro
(@argen) reported
@randy_silver @virginmedia Report them to Ofcom/CISAS, that's the only thing they fear and can punish their bad behaviour. Trying to reason with them here doesn't work in my experience.
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Tom Hanson 🦭
(@A_Porcupine) reported
@AMGitsKriss @virginmedia Typically 18 month. I think the real crapy part is that if you move to an area that isn't covered by Virgin Media (which is pretty common), they make you pay for the remainder of your contract. Because they have crap coverage, the consumer has to pay out of their nose...?
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H
(@purehel72) reported
@virginmedia Tried calling & get cut off. Tried web chat & no luck. I want to give 30 day notice to leave but no one is listening!! Help please!!
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Abs Singh
(@Abs_Singh_1) reported
@virginmedia Yep. Offered to book an engineer earliest of Saturday but I’m wfh and have no internet so need help now pls