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Vodafone

Vodafone Outage Report in Trethomas, Caerphilly County Borough, Wales

Why is my Vodafone service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Full Outage Map

Problems in the last 24 hours in Trethomas, Wales

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Trethomas, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Vodafone

Vodafone is having issues since 05:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  • 53% Internet (53%)
  • 21% Phone (21%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map Near Trethomas, Wales

The most recent Vodafone outage reports came from the following cities: Hengoed, Cardiff, Newport, Merthyr Tydfil, and Caerphilly.

CityProblem TypeReport Time
Hengoed Phone 3 days ago
Cardiff Wi-fi 5 days ago
Cardiff Wi-fi 7 days ago
Cardiff Wi-fi 9 days ago
Cardiff TV 10 days ago
Cardiff TV 10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports Near Trethomas, Wales

Latest outage, problems and issue reports in Trethomas and nearby locations:

  • andylance1977
    andy lanyon (@andylance1977) reported from Newport, Wales

    @VodafoneUK nearly two hours on hold waiting to speak to customer service...and still no luck 👎

  • beccacogbill
    Rebecca Cogbill (@beccacogbill) reported from Llanharan, Wales

    @VodafoneUK Honestly it was awful that no one could help me after speaking to 4 different t people thet they didnt believe me of a text I had off vodaphone with an offer that they wouldnt match and it was off bloody Vodafone🤔told to to goto store and its bloody covid going on..

  • thisisjmx
    J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    @VodafoneUK It's only the next village over. I've just ordered a SIM for my mobile number two. I'll register my postcode & might do for that one as it's so close for when & if U do get the village covered. I know that maps are never really that accurate!

  • thisisjmx
    J∆MES VIΠCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    @VodafoneUK Just to confirm, there's no FTTC network issues in my village? We get so many calls from people claiming to be from @OpenreachHelp saying we have poor speeds. I'm fed up of the spam calls. When I politely challenge them on it they get abrupt. CF644QS.

  • thisisjmx
    J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    @VodafoneUK when I port my number over to my account do I call customer service?

  • gooner1947
    Peter N (@gooner1947) reported from Blackwood, Wales

    I have a Samsung Galaxy A6 that the camera is broken. I have another A6 from a friend thsts new. Im with @VodafoneUK . Anyone know how i can transfer everything from old A6 to new A6 please?

  • WynfordE
    Wyn Emanuel (@WynfordE) reported from Cardiff, Wales

    Hello @VodafoneUK Is your service down in #Cardiff? I’ve received no data all morning.

  • PaulVaughan4
    Paul Vaughan (@PaulVaughan4) reported from Church Village, Wales

    @VodafoneUK your customer service is atrocious.

  • thisisjmx
    J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported from Dinas Powys, Wales

    Just talked with @VodafoneUK home #broadband tech support. @WeAreOpenreach network outage for the whole village of Dinas Powys, CF644QS. Since midnight. Engineers on it apparently. These things happen but with people working from home, it's a kick. #DinasPowys.

  • PaulVaughan4
    Paul Vaughan (@PaulVaughan4) reported from Church Village, Wales

    @VodafoneUK over a week now with no signal 👍

  • WelshBish
    Tim Bishop (@WelshBish) reported from Caerphilly, Wales

    @VodafoneUK absolute atrocious service from Vodafone, unable to connect to a human being to discuss an issue. Take the money and then customers can do one

  • Unify_BP
    Unify BP (@Unify_BP) reported from Cwmbran Central, Wales

    @VodafoneUK Just someone would return a call when promised. The worse customer service i have ever experienced!!!

  • PeterDarney
    peter darney (@PeterDarney) reported from Penarth, Wales

    Hey @VodafoneUK can you tell me why I got better signal on holiday in Lisbon than I do in Cardiff? Your network is SHOCKING! I can’t cope with another 18 months of this.

  • jabber_taff
    Martyn Lewis (@jabber_taff) reported from Cardiff, Wales

    I must say @VodafoneUK & @plusnethelp trying to get broadband installed In my company has been up there with getting teeth pulled. If you could both have the ability to talk to a human you never know you might get more business. #gaveup

  • TCWilkins73
    Trudy Walters (@TCWilkins73) reported from Caerleon, Wales

    @VodafoneUK is there an issue with Vodafone broadband in NP18 please, second day with no internet and work from home.

  • SamanthaCandio1
    Samantha Candiotes (@SamanthaCandio1) reported from Cardiff, Wales

    @VodafoneUK hey... there’s an over charge on my bill for Spotify but it should be included. Been in chat with a rep for an hour & they say it’s a charity donation, it’s not! Please help

  • Leighla11117156
    Leigh lawrence (@Leighla11117156) reported from Newport, Wales

    @VodafoneUK I have now received a call back from a agent she taken my details went off for 10 mins and hung up on my wtf is actually going on

  • neilbennett0707
    Neil (@neilbennett0707) reported from Merthyr Tydfil, Wales

    Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

  • welsh_stu
    🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported from Caerphilly, Wales

    Wow the @VodafoneUK support person suggests I re-contract to fix my internet issues. Nice.

  • Leighla11117156
    Leigh lawrence (@Leighla11117156) reported from Newport, Wales

    Absolutely disgusting service from @VodafoneUK yet again i will not be paying my bill now *** em its a disgrace account i fukly understand theirs a virus however no need to have agents working from home i will now be moving to o2

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • Janeymwebb
    Jane Webb (@Janeymwebb) reported

    @VodafoneUK priority and you will have access in 24 hours All this because of a minor technical issue preventing a subscribed package working Well done Vodafone, excellent customer service, please remind why I have just signed a new contract!

  • DontFvkingTxtMe
    Bougie (@DontFvkingTxtMe) reported

    @Mr_Tushi_Gaming @ZakiBashekha7 @VodafoneUK Wtf! That's a lot man

  • Janeymwebb
    Jane Webb (@Janeymwebb) reported

    @VodafoneUK Since 13/02 19 calls 6+ hours on the phone 25+ conversations with customer service/tech assistants/so called tech experts 5+ call drops mid conversation Having to repeat myself two or three times each time Regularly left on hold for 30-60 mins cont…

  • boskee_voitek
    Boskee (@boskee_voitek) reported

    @larkin_tony @VodafoneUK They barred my modem after I complained about slow download speeds, saying it will be resolved within 2-5 hours. 42 hours later I still have no internet and they keep assuring me it will be fine within 24 hours. I suspect there’s no one actually working there over the weekend.

  • kaylouisemac
    Kay Louise (@kaylouisemac) reported

    @AJ7273 @VodafoneUK I won't be going there. Heard nothing but bad things. It's quite a simple request for Vodafone. Keep his number in his account and move my number and the broadband to my name as I'm in the house. Pathetic that they can't do this.

  • boskee_voitek
    Boskee (@boskee_voitek) reported

    @VodafoneUK I’ve been cut off from the mobile broadband for the past 42 hours. Despite repeated assurances from your customer team that it will be fixed within two to 48 hours it’s still dead. I need my connection to work from home tomorrow. Please help!

  • fankle_steve
    Steven McMillan (@fankle_steve) reported

    @O2 why after calling customer services x2 has my newly transitioned account from @VodafoneUK not been activated? Email sent links from yourselves simply take me back to the same page saying 'account not activated'

  • gulam_h
    Gulam Hussain (@gulam_h) reported

    @VodafoneUK Hi. Have tried as you suggested but not seeing much difference. I have three Vodafone contacts on three devices (S21, Xiaomi and a Huawei). All behaving the same. The 5G signal is also much weaker. Was fine prior to Friday's weather. APN settings are all fine.

  • StateOfLaura
    laura (@StateOfLaura) reported

    @VodafoneUK hi, my hub is unable to connect to the internet since yesterday, and everything is set up as usual, could I get some help?

  • SophiaIsabella
    Sophia (@SophiaIsabella) reported

    At my parent's house in Guildford and they've had no @VodafoneUK signal since Friday. Nothing on the website explaining outage or plan to fix. Completely unacceptable to have zero comms and still no coverage. @vodafone