Vodafone Outage Report in Trethomas, Caerphilly County Borough, Wales
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E-mailProblems in the last 24 hours in Trethomas, Wales
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Trethomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (62%)
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Wi-fi (14%)
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Phone (13%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Trethomas, Caerphilly County Borough, Wales
The most recent Vodafone outage reports came from the following cities: Caerphilly, Newport, Blackwood, Cardiff, Pontypool, Pontypridd, Pontyclun and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Newport |
Wi-fi | |
| Caerphilly |
Internet | |
| Newport |
Internet | |
| Blackwood |
Internet | |
| Caerphilly |
Internet |
Community Discussion
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Vodafone Issues Reports Near Trethomas, Wales
Latest outage, problems and issue reports in Trethomas and nearby locations:
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
@VodafoneUK why are you maki speaking to customers services so difficult: I wanna make a complaint not be text by some stupid computer.
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Daniel John
(@Daniel_John08) reported
from
Aberdare, Wales
@VitalSwansea @VodafoneUK Thing is I’m with virgin I ordered this for mam’s house because it was a good price for the speed. It’s only been activated two weeks ago and it’s barely made it above 10mb. It would help if their customer service wasn’t the worst thing in life
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Chris Page
(@PAYG86) reported
from
Cardiff, Wales
@muppet32 @VodafoneUK Been with them for 12 years and only had one problem. Apart from the call centres not being very good, no problems what so ever
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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Dan Tappin
(@oitappin) reported
from
Cardiff, Wales
@TwopTwips @VodafoneUK No probs, it may take an hour to properly resolve, but this cut out 95% of the timeouts I was having.
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OTS
(@owaintaylorshaw) reported
from
Cardiff, Wales
@VodafoneUK so thank you for telling me on the phone that you would prefer to lose a customer of 20 years than sort out the faulty phone you sent me (and it’s only an iphone6, not one of the fancy ones)!! I wonder how much money I’ve given you over 20years...
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Craig James
(@craigy_james) reported
from
Cardiff, Wales
@VodafoneUK Still waiting for someone to let me know what's going on with my connection issues. Only 2 weeks after I reported the issue.
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Emma Jones
(@EmmaJones65) reported
from
Cardiff, Wales
Thank you @AppleSupport you really do have some good people working for you glad I made contact and did not take @VodafoneUK advice. Really impressed by service and helpfulness of staff
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KD Hansford
(@kdhanz) reported
from
Mountain Ash, Wales
@EE I'm fed up of your network in aberdare. It hasn't worked tidy for months and I have two contracts with you. Please sort it out or I'm leaving to @VodafoneUK or @O2
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Claire Taylor
(@taylored_beauty) reported
from
Llantwit Fardre, Wales
@VodafoneUK Truly disgusted with the service from Vodafone customer service! 72 hours without any internet and false promises of an engineer making contact! I’ve wasted hours trying to sort this out and still no internet!
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK
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Russell S Downe
(@Welshspencer) reported
from
Penarth, Wales
@VodafoneUK when I call customer service I expect to be able to understand what they say
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Daniel John
(@Daniel_John08) reported
from
Aberdare, Wales
@VitalSwansea @VodafoneUK Correct. But when you speak to them they talk about troubleshooting and fixing it. Horrific customer service no mention of a refund
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Donna Wigmore
(@DjDonna105) reported
from
St. Julians, Wales
@VodafoneUK Be great if you could sort out the fault with your system over 24hrs without service.......4 phonecalls and 2 extremely rude call handlers later and still no further to resolving the issue!!! Terrible customer service!!!
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Lydia
(@LydiaM87) reported
from
Cardiff, Wales
@VodafoneUK recently switched to your unlimited max sim only from monthly plan and have rubbish signal since the switch. Brand new sim as of Monday, apps won’t load, emails unable to download (mailbox can’t even recognise when I’ve read/deleted), what’s app struggling to load.
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Jack Skyrme
(@jackskyrme99) reported
from
Pontypool, Wales
@VodafoneUK fair play guys I would like to congratulate you on having the worst WiFi connection in the whole UK! I’ve used 5 different companies now and yours is by far the worst I’ve ever experienced 👏🏻
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Dan Tappin
(@oitappin) reported
from
Cardiff, Wales
@TwopTwips @VodafoneUK Change the DNS server to either - Google 8.8.4.4 8.8.8.8 Or Open DNS 208.67.222.222 208.67.220.220 This sorted the issue for me. Their default DNS is *****.
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HavanaPeopleSalsa
(@HavanaPeople) reported
from
Cardiff, Wales
@VodafoneUK SO I've been on the phone for hours and hours waiting to fix the technical problem with my number transfer. Its been 10 days I've been without my number working, my business is based on bookings and I've lost two weeks of pay! My experience so far has been a NIGHTMARE
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Holly Harrison
(@Harrison2995) reported
from
Aberaman, Wales
@VodafoneUK I hope your WiFi isn’t as crap as your customer service. Told that an engineer would come at 10 and still not here, third time running 🙄
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Rodney Berman
(@rodneyberman) reported
from
Cardiff, Wales
@VodafoneUK That suggests you owe me money you’ve been never told me about in that case. I can only be in credit if you’ve at some point taken more money from me than I owed. Not to mention an apparent breach of the GDPR rules in keeping my personal data without reason. I will DM you.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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D Cruthine 🇵🇸
(@shimmerinlights) reported
@GeorgeMonbiot @VodafoneUK Absolutely agree. I left them after they failed to cap or even let me know my usage during one month suddenly rose to over £200, whereas my normal monthly bill was £30. Completely rude and unhelpful customer service. I left and always advise others not to join them.
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Jacqui Shankly
(@Moonbeamsplay) reported
@GeorgeMonbiot @VodafoneUK This is exactly what happened to me. Dreadful service, I thought I had paid final bill in full so cancelled the direct debit. Shocked to get a threatening debt letter to say I had outstanding amount. But worst was trying to get hold of an actual person to talk to. Impossible.
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November_Echo PC
(@whiskey_pc) reported
@GeorgeMonbiot @VodafoneUK Customer service no longer exists in the UK - the same with @virginmedia as well, it’s all automated ‘press this button’ and nothing gets sorted, then the people you do talk with have no interest in helping. I’m sorry for your loss & this sort of attitude doesn’t help at all
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Carol B 💙🌻🇺🇦🌻🇺🇦
(@CB0783) reported
@alaaa99 @GeorgeMonbiot @VodafoneUK Cancelling my husband's bank accounts/ transfering joint to sole was nearly as bad. All of them insisted I make an appointment and visit a branch with previous statements. Just what I needed whilst trying to deal with the loss of what had been the better half of me for 34 years.
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Simon Irwin
(@irwinosteopathy) reported
@GeorgeMonbiot @VodafoneUK I feel for you, recently found that 3 had billed me for over a year after I cancelled an account, their excuse, no other mobile company activated the code to activate a transfer so they restarted my contract. I wasn’t aware I was legally required to goto another network.
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BudapestSquibber
(@AlbertDeclan) reported
@GeorgeMonbiot @VodafoneUK Unfortunately they are all the same. It depends on who you get on the phone. I assume will be about targets? So.. they will all have DISCRETION to help and 'make the exception' but when it goes down as an attempt to close down an account, and they won't do it - £££££ bonus time.
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Sir Arthur Assendune 🇪🇺💙#FBPPR #FBPE 🇺🇦
(@ArthurAssendune) reported
@VodafoneUK @speckyninja Perhaps you had better have a chat with your customer service agents, eh! Some training might be in order, and perhaps a review of your incentive schemes. Oh, and get yourself certificated to ISO 9001.
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stephen thompson
(@thommo1955) reported
@GeorgeMonbiot @rbstrng @VodafoneUK Just as bad service when hiring cars abroad...landed shattered with 2 hour journey to destination, providers rep spoke little English but showed us an estimate.This included refill, return charges, PA insce none of which were relevant or necessary. On our credit card bill !!!
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Karl Parr 💙
(@KP1963) reported
@GeorgeMonbiot @VodafoneUK It’s really sad that this had happened to your family. Some companies have dedicated teams to help out families after a death to cancel accounts. Suggestion. If you don’t currently have such a system @VodafoneUK I suggest that you consider one.
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Eve💙
(@Eveyloum) reported
@GeorgeMonbiot What you and your family has been through is tough enough without @VodafoneUK causing more distress😢😢😢 my phone reception cut out 3 times on the night I found my lovely wife had passed away in our home, I've asked for the issue to be fixed and compensation, and got nothing😢