Vodafone Outage Report in Trethomas, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours in Trethomas, Wales
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Trethomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 17: Problems at Vodafone
Vodafone is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (59%)
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Phone (19%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Trethomas, Caerphilly County Borough, Wales
The most recent Vodafone outage reports came from the following cities: Cardiff, Caerphilly, Newport, Treharris, Blaina and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Caerphilly |
Phone | |
| Cardiff |
Wi-fi | |
| Caerphilly |
Internet | |
| Newport |
Internet | |
| Cardiff |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports Near Trethomas, Wales
Latest outage, problems and issue reports in Trethomas and nearby locations:
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Angharad Brown
(@AngharadOrtho) reported
from
Newport, Wales
@VodafoneUK lies lies and more lies. Try to sell phones/contracts to honest people promising things for doing so, only to never deliver...#disgusted #absolutelydisgracefulcustomercare #dontbotherwiththem
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Russell S Downe
(@Welshspencer) reported
from
Penarth, Wales
@VodafoneUK when I call customer service I expect to be able to understand what they say
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This is Carl
(@Carl_E88) reported
from
Cardiff, Wales
@VodafoneUK why are you maki speaking to customers services so difficult: I wanna make a complaint not be text by some stupid computer.
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Dan Tappin
(@oitappin) reported
from
Cardiff, Wales
@TwopTwips @VodafoneUK No probs, it may take an hour to properly resolve, but this cut out 95% of the timeouts I was having.
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HavanaPeopleSalsa
(@HavanaPeople) reported
from
Cardiff, Wales
@VodafoneUK SO I've been on the phone for hours and hours waiting to fix the technical problem with my number transfer. Its been 10 days I've been without my number working, my business is based on bookings and I've lost two weeks of pay! My experience so far has been a NIGHTMARE
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Rodney Berman
(@rodneyberman) reported
from
Cardiff, Wales
@VodafoneUK That suggests you owe me money you’ve been never told me about in that case. I can only be in credit if you’ve at some point taken more money from me than I owed. Not to mention an apparent breach of the GDPR rules in keeping my personal data without reason. I will DM you.
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Jack Skyrme
(@jackskyrme99) reported
from
Pontypool, Wales
@VodafoneUK fair play guys I would like to congratulate you on having the worst WiFi connection in the whole UK! I’ve used 5 different companies now and yours is by far the worst I’ve ever experienced 👏🏻
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Lydia
(@LydiaM87) reported
from
Cardiff, Wales
@VodafoneUK recently switched to your unlimited max sim only from monthly plan and have rubbish signal since the switch. Brand new sim as of Monday, apps won’t load, emails unable to download (mailbox can’t even recognise when I’ve read/deleted), what’s app struggling to load.
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Emma Jones
(@EmmaJones65) reported
from
Cardiff, Wales
Thank you @AppleSupport you really do have some good people working for you glad I made contact and did not take @VodafoneUK advice. Really impressed by service and helpfulness of staff
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Sophie Cloake
(@SophieCloake) reported
from
Cardiff, Wales
@VodafoneUK don’t be fooled by the cheap internet deals!! You’ll be sat in the house waiting for the engineer to never arrive and then call to find out what is happening and no one knows! #fantastic #useless #sticktovirginmedia @virginmedia
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK
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Paul Vaughan
(@PaulVaughan4) reported
from
Church Village, Wales
@VodafoneUK I wouldn’t recommend you to my worst enemy. Terrible customer service
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Dan Tappin
(@oitappin) reported
from
Cardiff, Wales
@TwopTwips @VodafoneUK Change the DNS server to either - Google 8.8.4.4 8.8.8.8 Or Open DNS 208.67.222.222 208.67.220.220 This sorted the issue for me. Their default DNS is *****.
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Craig James
(@craigy_james) reported
from
Cardiff, Wales
@VodafoneUK Still waiting for someone to let me know what's going on with my connection issues. Only 2 weeks after I reported the issue.
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OTS
(@owaintaylorshaw) reported
from
Cardiff, Wales
@VodafoneUK so thank you for telling me on the phone that you would prefer to lose a customer of 20 years than sort out the faulty phone you sent me (and it’s only an iphone6, not one of the fancy ones)!! I wonder how much money I’ve given you over 20years...
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Daniel John
(@Daniel_John08) reported
from
Aberdare, Wales
@VitalSwansea @VodafoneUK Thing is I’m with virgin I ordered this for mam’s house because it was a good price for the speed. It’s only been activated two weeks ago and it’s barely made it above 10mb. It would help if their customer service wasn’t the worst thing in life
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Donna Wigmore
(@DjDonna105) reported
from
St. Julians, Wales
@VodafoneUK Be great if you could sort out the fault with your system over 24hrs without service.......4 phonecalls and 2 extremely rude call handlers later and still no further to resolving the issue!!! Terrible customer service!!!
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Holly Harrison
(@Harrison2995) reported
from
Aberaman, Wales
@VodafoneUK I hope your WiFi isn’t as crap as your customer service. Told that an engineer would come at 10 and still not here, third time running 🙄
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Daniel John
(@Daniel_John08) reported
from
Aberdare, Wales
@VitalSwansea @VodafoneUK Correct. But when you speak to them they talk about troubleshooting and fixing it. Horrific customer service no mention of a refund
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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David McClelland
(@dhm33x) reported
@VodafoneUK Yes. They talked me through a software fix in the router and assured me it would do the job. It hasn’t. I currently have 1 device (TV) pulling signal in the house, 5m from the router, and can’t stream a show.
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lindsay harris
(@missfigure1) reported
@VodafoneUK We have asked them to stop scamming us for 3mths they are taking robbing money from our accounts without giving us a mobile service and no phone 3mths of hell and they know this is happening yet agree to help but don’t just scam us anx rob us
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Mark
(@fordyfordyfordy) reported
@virginmedia See @VodafoneUK thats what @virginmedia say to your port suggestion maybe the two of you should actually talk to each other as looking on the forums its clear there's an issue!!
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Abi Patrick
(@Abipatrick1) reported
@VodafoneUK @Lyndhurstfm Ours is so terrible we cannot even do a speed test! This is on wired not WiFi! They have been giving us the runaround for weeks and the bb and cust. Serv. is atrocious! Keep@saying it’s an open ticket with Tech team! They’ve not been in touch! Useless service! 🤬now on router 4!
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asha
(@ashasilva) reported
@VodafoneUK in angry because this isn’t the first issue and the amount of txts I have got for setting up the entertainment packs is also ridiculous! I feel like you don’t care that the customers experience is not good and won’t do anything to appease the situation
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Tina 🇮🇹🏴🐾
(@Justm3x) reported
@WhoreSamsung @ryanbowring @VodafoneUK Yeah..... and in all the years ive had BB with Sky ive only had a handful of problems
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David McClelland
(@dhm33x) reported
@VodafoneUK I left @bt_uk a few months ago as you were 50% cheaper on the promise of same/ better speeds. The performance has been horrible. Giving me a never-ending 15% apology discount is no use when I can’t event watch a show without several instances of the spinning wheel!
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Holly Ashe
(@hollyroseashe) reported
Today I finish my contract with @VodafoneUK and I’ve never been so happy to bid farewell to such an awful, abhorrent, poorly run company. Absolutely horrific service. 👋🏻
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Jenny Jones
(@ImMissJJ) reported
@VodafoneUK I am tweeting on the advice of your team. We are going to be without internet for 4 days after you changed our installation date meaning we will lose out on work. We were not told by vodafone. Are you able to help?
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Charlotte
(@D1Charlotte) reported
@VodafoneUK please can you help me urgently? I have an unlimited plan yet I cannot send texts or picture messages. Been like this for 3 days and I keep getting spend manager texts from you? Thank you