Vodafone outages and service status in Pontypool, Wales

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Pontypool, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontypool, Wales

The most recent Vodafone outage reports came from the following cities: Treharris, Blackwood, Hengoed, and Newport.

City	Problem Type	Report Time
Treharris	Internet	5 hours ago
Blackwood	Phone	15 days ago
Hengoed	Phone	26 days ago
Newport	Internet	1 month ago
Newport	Internet	2 months ago
Caerphilly	Phone	3 months ago

Nearby cities with recent reports

Community Discussion

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Vodafone Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

• 
  Paul Vaughan (@PaulVaughan4) reported 47 seconds ago from Church Village, Wales

  @VodafoneUK I wouldn’t recommend you to my worst enemy. Terrible customer service

• 
  Paul Vaughan (@PaulVaughan4) reported 1 minute ago from Church Village, Wales

  @VodafoneUK over a week now with no signal 👍

• 
  Ricky Broadhurst (@ltfc4everrb) reported 2 minutes ago from Liswerry, Wales

  @VodafoneUK Good afternoon. I'm needing some help to get my "Proof of Purchase" I have sent a form saying Proof will be sent 1-3 days (this is day 4) I have tried Tobi - no help I have called and my call got cancelled. I feel like I'm just going around in circles atm 😭😭

• 
  Christopher Cule (@Cule75Cule) reported 10 minutes ago from Tredegar, Wales

  @VodafoneUK It’s not moved across and won’t be as you sent the router to my old address, despite informing you three times I don’t live there and was promised a new one was sent to arrive before my engineer today. This didn’t happen and my old provider has already taken down my service 😡😡

• 
  Leigh lawrence (@Leighla11117156) reported 15 minutes ago from Newport, Wales

  @VodafoneUK has lost a loyal costoner every month. Since January nothing but crap off them whats the difficulty in letting a costomer pay a phone bill i never know im sick of it theres only so much a person cam take i until you got to just except that vodafone will never provide

• 
  Angharad Brown (@AngharadOrtho) reported 23 minutes ago from Newport, Wales

  @VodafoneUK lies lies and more lies. Try to sell phones/contracts to honest people promising things for doing so, only to never deliver...#disgusted #absolutelydisgracefulcustomercare #dontbotherwiththem

• 
  Paul Vaughan (@PaulVaughan4) reported 26 minutes ago from Church Village, Wales

  @VodafoneUK still no signal in cf38. What am I paying you £45 a month for?

• 
  angharad aka Annie (@lilmiss_annie) reported 26 minutes ago from Ebbw Vale, Wales

  Is anyone else having issues paying @VodafoneUK ? I have been unable to pay my bill since last month. Payment keeps saying pending and then returned in to my bank. Also having issues logging into the Vodafone website aswell. Anyone else having the same issue??

• 
  🌸 (@chelsjones_x) reported 27 minutes ago from Caerphilly, Wales

  Despite contacting @VodafoneUK and @VOXI_UK numerous times throughout this week I am no closer to solving my account issues! Absolute nightmare 😩

• 
  Leigh lawrence (@Leighla11117156) reported 34 minutes ago from Newport, Wales

  @VodafoneUK i find it absolutely astonishing that there's a global pandemic and you once again stolen money out of my bank account which is £27 and tgat is a 3rd of this weeks rent bang out of order you have now lost a customer

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿 Stuart 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@welsh_stu) reported 34 minutes ago from Caerphilly, Wales

  Wow the @VodafoneUK support person suggests I re-contract to fix my internet issues. Nice.

• 
  Leigh lawrence (@Leighla11117156) reported 43 minutes ago from Newport, Wales

  @VodafoneUK thankyou Vodafone for hanging up im trying to pay my bill got until tomorrow to answer bor i will seek legal advice to cancel my contract

• 
  Trudy Walters (@TCWilkins73) reported 48 minutes ago from Caerleon, Wales

  @VodafoneUK is there an issue with Vodafone broadband in NP18 please, second day with no internet and work from home.

• 
  Paul Vaughan (@PaulVaughan4) reported 49 minutes ago from Church Village, Wales

  @VodafoneUK your customer service is atrocious.

• 
  Leigh lawrence (@Leighla11117156) reported 49 minutes ago from Newport, Wales

  @VodafoneUK I have now received a call back from a agent she taken my details went off for 10 mins and hung up on my wtf is actually going on

• 
  Michael (@Mich_ael77) reported 53 minutes ago from Cwmbran Central, Wales

  The worst home broadband provider is @VodafoneUK ......absolute appalling service!!!!!! Reliability is pathetic

• 
  Tim Hudson (@bmhud) reported 54 minutes ago from Tredegar, Wales

  @VodafoneUK can you help no broadband in our area??

• 
  Leigh lawrence (@Leighla11117156) reported 54 minutes ago from Newport, Wales

  @VodafoneUK will be reported to the police for theft not bad when theres a global pandemic

• 
  Michael (@Mich_ael77) reported 55 minutes ago from Cwmbran Central, Wales

  @VodafoneUK Same old same old......nothing changes.....the service is just terrible

• 
  Huw Thomas Edwards 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧🇪🇺 🏉🏏 (@Huwtedwards) reported 55 minutes ago from Blackwood, Wales

  @VodafoneUK day 3 with no landline or broadband. A great way to look after a new customer.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hello Purgatory (@HelloPurgatory) reported 5 minutes ago

  @VodafoneUK is it true you're being forced to upgrade customers on Fibre 2 to a higher package as @GOVUK are removing this fibre service & upgrading the cables rendering fibre 2 redundant by the end of 2027? I've just been told this by your staff at retentions.

• 
  Robin Nakamoto (@RobinNakamoto) reported 6 minutes ago

  @VodafoneUK How about you fix your 5G instead?

• 
  Ralph Hardwick (@HardwickRalph) reported 8 minutes ago

  @VodafoneUK Just spent 25 minutes on the phone regarding my current arrangement, for the 3rd time. On both previous calls promises to respond and own the problem. No response to either. Appalling customer service. Asked to be put through to Max Taylor. Now want another 10 days!

• 
  DMikeyD (@mikeybhoy01) reported 10 minutes ago

  Ordered iPhone 17 Pro 6 days ago and order hasn't even been processed yet, is this the service people expect from @Apple? I ordered a Samsung Galaxy S26 Ultra from @VodafoneUK and it arrived 22 hours later.

• 
  Richard Thomson (@DocThomson) reported 12 minutes ago

  @VodafoneUK your customer service and dysfunctional relationship to @BT Openreach is disgraceful. Farmed out to chatbots and offshore call centres. No continuity. No accountability.

• 
  Alun Richards (@AlunRichards11) reported 13 minutes ago

  @VodafoneUK can't make phone calls being told my network is not registered whats going on?

• 
  Robert James (@EmergencyDoc209) reported 14 minutes ago

  @VodafoneUK After spending the equivalent of 1.5 days disconnecting from my mis-sold and non-functioning broadband I am a little disappointed to be offered £30 as a goodwill gesture… I’ll stay away from your poor products and egregiously bad customer “service” in future!

• 
  Gabriel The Messenger 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@steptothestars) reported 14 minutes ago

  Yet again @VodafoneUK another 2hr call and promised a manager call back, nothing again. Now on the phone again to you. What is the problem here ? Is it employing foreigners that barely speak English 🤔 Or are you just so incompetent that nobody has a clue 🤔

• 
  Basic with Life (@Joses_World) reported 16 minutes ago

  I’ve been with @EE for over 20 years, I have 4 lines and I’ve never been late with my bill. So why is it that @O2 and @VodafoneUK have better deals for me then #ee #eeupgrade? Where’s the loyalty?

• 
  Fhunner (@_Fhunner) reported 25 minutes ago

  Are there connectivity problems in the Cardiff Bay area for 5g networks? Been having problems since the weekend. @VodafoneUK