Vodafone Outage in Berinsfield, Oxfordshire, England

@SeemaMistryP @VodafoneUK We shouldn't have to resort to using social media to get customer service. It should be readily offered all the time.

@VodafoneUK Really dissapointed with the broadband service. We were supposed to be up and running last Thursday and nothing. No one can tell me exactly what’s wrong with the line but another engineer can’t come until the 7/9. 2 weeks after the initial date!

@VodafoneUK how can I get my CUPID code please. Unfortunately your customer service doesn't appear to know anything about them...

How can @VodafoneUK TODAY offer a £2.50 ticket for All Points East when I have already paid in full. My luck has been absolutely awful this year 😡

@DanteHarker @VodafoneUK really doesn`t help

@VodafoneUK your overseas telephone customer ‘service’ is a nightmare to use.

@VodafoneGroup @VodafoneUK you should be a shamed at your poor customer service in the last 10 years I have set up my online account 27 this log in once go back the next day dose not recognise my username or password don’t won’t a retweet’s you call me #nothappy

Don’t use @VodafoneUK My son does £20 every month for a bundle. Yesterday the same. No bundle attached and now they won’t help. Absolutely selfish and cruel. No credit. No bundle. Absolute arseholes. Abhishek on chat is so rude too. 5 accounts and this is the thanks you recieve

@VodafoneUK awesome service from Vodafone customer services today. Innovative solution to a problem resulting in a happy customer.

@VodafoneUK Ok so I did see this when I googled it but every time I put the exact password in it says incorrect? Never mind. Will just keep trying. Thanks

@VodafoneUK have had my phone disconnected for 30 hours that I’m aware of now. No warning to any restriction either. I have spoken to online team who fob me off with “it’ll be 24hours” Absolutly disgusted with the service. Maybe I’ll cancel the upgrade we’ve just done :/

Can't believe I'm entitled to an upgrade and @VodafoneUK failed to inform me for nearly a month. Hope you can sort out a loyal customer a VERY good deal?

@VodafoneUK is there a problem with the app, not been able to log in for nearly a week?!

@VodafoneUK Called customer services to speak about signal issues in my area, and to configure my SureSignal box... told to use WiFi calling and use WhatsApp for text messages?! Just remind me what I pay for?

@VodafoneUK lol how about flowers and maybe an hourly rate for my time working for you to fix your own problems! Otherwise, I'm off!

@VodafoneUK so far, I've had about 24 hours of 2018 on the phone to you. Using you for mobile contract was never a problem before

Hi @VodafoneUK I'm 54 minutes into a call with your support team trying to reclaim £150 you've mistakenly taken after your own errors.

@peter__uk @VodafoneUK @CPWTweets I don’t think the customer advisor’s name is kelly either. It’s probably an indian live chat centre advisor using a fake name. They’re lying through their teeth

@Darren_Fitzjohn @jadesharp1992 @VodafoneUK Tempted to cancel and wait for the Black Friday offers!!

@think_brew @AppleSupport You say this, but Calls failing miserably mid call with call failure is also a continual issue on @EE in my area, isn’t an Apple problem and doesn’t happen - for example on same device with @VodafoneUK so it might not actually be an Apple thing if your network has issues.

@VodafoneUK trying to set up a TCLMOVE kids watch and the QR scanner is not working and IMEI says it is invalid so I can’t pair the watch. Obviously the payment part worked perfectly though 🙄

If people have ordered their phones way before I did (6th Oct) and theyre still waiting then there’s no chance for mine coming @VodafoneUK it literally won’t be here until December then I’ll just cancel my it all and swap providers.

@VodafoneUK Tried that too no answer. This is so bad. Trying to get help is impossible.

Disgusted with @VodafoneUK and their cust service. Been very patient waiting an extra week for both my contract phones to arrive but offered only £15 compensation for the stress of this and 8 hours of phone calls and 2 unpaid shifts off work... not even a joke, that's offensive!

@VodafoneUK your customer service is shocking still waiting for a call back from customer relations following a data protection breech!! 😡😡

@VodafoneGroup @VodafoneUK are literally the WORST! 10/10 would NOT recommend joining their shitty company

@VodafoneUK are literally the worst company ever!!! How have y’all got ZERO iPhones in stock I’ve been waiting nearly a month it’s ridiculous! I’m this 👌🏻 close to leaving your shitty company and taking out a contract elsewhere