Vodafone Outage in Abingdon, Oxfordshire, England

@VodafoneUK customer service my arse

@SeemaMistryP @VodafoneUK We shouldn't have to resort to using social media to get customer service. It should be readily offered all the time.

@VodafoneUK Really dissapointed with the broadband service. We were supposed to be up and running last Thursday and nothing. No one can tell me exactly what’s wrong with the line but another engineer can’t come until the 7/9. 2 weeks after the initial date!

@VodafoneUK how can I get my CUPID code please. Unfortunately your customer service doesn't appear to know anything about them...

How can @VodafoneUK TODAY offer a £2.50 ticket for All Points East when I have already paid in full. My luck has been absolutely awful this year 😡

@DanteHarker @VodafoneUK really doesn`t help

@VodafoneGroup @VodafoneUK you should be a shamed at your poor customer service in the last 10 years I have set up my online account 27 this log in once go back the next day dose not recognise my username or password don’t won’t a retweet’s you call me #nothappy

Don’t use @VodafoneUK My son does £20 every month for a bundle. Yesterday the same. No bundle attached and now they won’t help. Absolutely selfish and cruel. No credit. No bundle. Absolute arseholes. Abhishek on chat is so rude too. 5 accounts and this is the thanks you recieve

@VodafoneUK keeps trying to ring me and I keep missing the call. I think it’s the only way I’ll be able to make an effective complaint and see if I can get my contract changed/reduced at least until it comes to an end 😩

@VodafoneUK awesome service from Vodafone customer services today. Innovative solution to a problem resulting in a happy customer.

@VodafoneUK Ok so I did see this when I googled it but every time I put the exact password in it says incorrect? Never mind. Will just keep trying. Thanks

@VodafoneUK have had my phone disconnected for 30 hours that I’m aware of now. No warning to any restriction either. I have spoken to online team who fob me off with “it’ll be 24hours” Absolutly disgusted with the service. Maybe I’ll cancel the upgrade we’ve just done :/

Can't believe I'm entitled to an upgrade and @VodafoneUK failed to inform me for nearly a month. Hope you can sort out a loyal customer a VERY good deal?

@VodafoneUK is there a problem with the app, not been able to log in for nearly a week?!

@VodafoneUK lol how about flowers and maybe an hourly rate for my time working for you to fix your own problems! Otherwise, I'm off!

@VodafoneUK so far, I've had about 24 hours of 2018 on the phone to you. Using you for mobile contract was never a problem before

Hi @VodafoneUK I'm 54 minutes into a call with your support team trying to reclaim £150 you've mistakenly taken after your own errors.

@VodafoneUK well I can now honestly say that the service from #Vodafone is just awful... poor service for upgrade, wrong billing for upgrade, just dire... don’t use them.

@VodafoneUK also expect to be significantly compensated for this inconvenience. Otherwise I am going to cancel the broadband contract and also my mobile phone contract and go elsewhere. I’m sorely tempted to do this anyhow but am only resisting (4)

@VodafoneUK Still no signal where we live in Devon!

Just had the worst customer experience from @VodafoneUK to be told from a senior customer relations advisor that I should explore deals from other providers is shocking, only complaining in the first place as 2 pieces of mis-information had been provided already #appalling

@VodafoneUK @VodafoneGroup No doubt you will read this when I'm at work and wont be able to do a thing about my broadband. It's a joke. Rubbish customer service.

never thought I’d be complaining about you guys, this is so disappointing @VodafoneUK

And your “customer care” can’t at the very least be nice about the situation, they’ve sent me to every department just so they done have to deal with the issue @VodafoneUK

@VodafoneUK on hold with your customer service for 20 min. #badservice #badnetwork

@VodafoneUK still no phone call to discuss my complaint!!

I thought I had encountered some bad customer service in my time but @vodafoneUK now have that crown. After over 90 mins on to their phone and live chat they tell me they can't resolve the problem and is it OK if they close the complaint now...