Vodafone Outage in Tring, Hertfordshire, England

30 mins on the phone to Vodafone and yet to someone that can actually understand what I’m saying.. more time on hold when she’s asking for help... please train your staff to not waste my time @VodafoneUK @vodafoneservice

@VodafoneUK you are still getting your Customer Experience so wrong. Messaging me back quickly after my original tweet and ignoring me since is not cool. Time to look for a new provider I think #borednow #cx

@VodafoneUK Spending too much of my life wading through the trash that is your customer service. Been trying to change my mobile plan which should be very simple. You couldn’t get it more wrong if you tried ! Customer experience is very poor #CX

@VodafoneUK I’m aware of the speed excuse but the reception is poor for the whole journey even when the train is stationary. It’s about time this problem was sorted out. With regard to WiFi - it’s not secure to use public WiFi - hence it’s not used.

@VodafoneUK Chat help permanently busy, on hold for over an hour to report fault with home broadband please can someone get in touch

@VodafoneUK Average rated network and was warned off joining them, but not had an issue with them, cheap as chips, an easy to use app and customer service that actually helped me get a better deal on their upgrade! Thanks @iDMobileIreland

@VodafoneUK my New Years resolution is to get a new phone! #VeryMeRewards

So fed up waiting for @VodafoneUK to answer call. Waited patiently then call failed. Rubbish service. Too busy to waste time like this/)

@VodafoneUK waited over an hour in queue to get pac code only for call to drop. No offer of call back. Shoddy service. No wonder want pac code.#wastedmytine@vodaphoneuk

@VodafoneUK your customer service is lower than a snakes belly

@VodafoneUK Thank you for the response Adam. I’m afraid you lost me as a customer years ago. I’ve got a business account with EE with 3 handsets and mobile WiFi and I’ve never had a problem! I recommend EE to everyone.

@VodafoneUK Disgrace! List of errors with them a mile long over last 2 years. Now they have the audacity to charge late fee as I couldnt get through to pay my bill last month for 5 DAYS ON THE TROT! Their error & they wont remove it. Well Im not paying it! Zero customer service!

@VodafoneUK Worst company ever! Half an hour on the phone to them & they refuse to remove the £5 late fee I was charged because I COULDN'T GET THROUGH FOR 5 CONSECUTIVE DAYS to pay them! So yet another problem to add to the list with them. Well I'm not paying it! Total disgrace!

@VodafoneUK The issue was not resolved. I was officially disconnected for 49 minutes and was constantly told I have lost my number. I then had to call from another phone to sort out your mess. This cost me in excess of £40. Why should I have to pay to sort out your mess.

@VodafoneUK disgusting service from you guys. Never shown would I use Vodafone. I called for a pac code and they disconnected my line instantly. Then told me I will never get my number back. Complete incompetence. #ofcom #which cost me £40 to rectify your issue

@VodafoneUK @AmazonUK #TuesdayTreats #WIN If I win the £15 @AmazonUK gift card, I would treat myself.

@VodafoneUK yep, your WiFi and 4G service in Luton is absolutely crap, can’t connect or do anything at all, if this continues I might have to change service providers for one that can actually deliver it

@VodafoneUK 7.30pm - no attempt to take a second payment direct debit set up so we try to pay direct - our account is charged twice even tho we are told payments are failing . 6 phone calls and a lovely operator, very polite who struggled to spell ‘Mike’ didn’t help much at all

Get your finger out @VodafoneUK the service our business account is getting is absolutely appalling. 54mins on the phone with no reply and 46mins online chat with an operator who seems to be handling multiple customers and only coming back to me every 3 mins on av.

@VodafoneUK is there a problem with 3G in LU29TD

@VodafoneUK bad signal/internet for 4g payment!

@VodafoneUK bad internet/signal for 4g payment every month!

@VodafoneUK Called customer services to speak about signal issues in my area, and to configure my SureSignal box... told to use WiFi calling and use WhatsApp for text messages?! Just remind me what I pay for?

@VodafoneUK I will phone customer service and try and speak to a decision maker not vodabot in the morning

2019-06-25 02:40:03 -Download (Mb/s): 9.89 -Upload (Mb/s): 7.98 -Ping (ms): 64.58 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 02:15:03 -Download (Mb/s): 6.40 -Upload (Mb/s): 10.10 -Ping (ms): 62.95 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 02:10:03 -Download (Mb/s): 9.77 -Upload (Mb/s): 8.11 -Ping (ms): 61.78 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneIN I guess there is no call made to the person... Since past few days... Is it just to show social media that you guys are trying to resolve the issue... In actual you never called @VodafoneUK @VodafoneGroup can someone take it seriously @toi @MumbaiMirror @ZeeNews

@PhychedMonk @VodafoneIN @VodafoneUK @VodafoneGroup @TRAI @DoT_India @manojsinhabjp Either provide the service or return the money if you are not capable of providing service @VodafoneUK @VodafoneAU @VodafoneIN just because of pathetic service you name getting spoilled in all countries

2019-06-25 01:35:03 -Download (Mb/s): 10.30 -Upload (Mb/s): 9.92 -Ping (ms): 61.75 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 01:30:03 -Download (Mb/s): 6.50 -Upload (Mb/s): 7.91 -Ping (ms): 62.01 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-24 23:50:03 -Download (Mb/s): 9.68 -Upload (Mb/s): 8.27 -Ping (ms): 63.11 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@iJames_ @VOXI_UK @VodafoneUK I have my suspicion that it isn’t permanent though. I just think it’s because the carrier settings aren’t compatible, therefore iPhone reverts to default for the type of data network connection. So 4G here is LTE in the states.