Vodafone Outage in Tring, Hertfordshire, England

Hi @VodafoneGroup @VodafoneUKdeals @VodafoneUK.... How have you been so successful at being so terrible for the past 72 days. You upgraded your systems and downgraded every element of your business. Can't even send email updates correctly. You should be embarrassed.

@VodafoneUK can not speak to anybody via phone no information nothing no store Tel numbers absolutely terrible I need my phone back working please!!!

30 mins on the phone to Vodafone and yet to someone that can actually understand what I’m saying.. more time on hold when she’s asking for help... please train your staff to not waste my time @VodafoneUK @vodafoneservice

@VodafoneUK you are still getting your Customer Experience so wrong. Messaging me back quickly after my original tweet and ignoring me since is not cool. Time to look for a new provider I think #borednow #cx

@VodafoneUK Spending too much of my life wading through the trash that is your customer service. Been trying to change my mobile plan which should be very simple. You couldn’t get it more wrong if you tried ! Customer experience is very poor #CX

@VodafoneUK I’m aware of the speed excuse but the reception is poor for the whole journey even when the train is stationary. It’s about time this problem was sorted out. With regard to WiFi - it’s not secure to use public WiFi - hence it’s not used.

@VodafoneUK Chat help permanently busy, on hold for over an hour to report fault with home broadband please can someone get in touch

@VodafoneUK Average rated network and was warned off joining them, but not had an issue with them, cheap as chips, an easy to use app and customer service that actually helped me get a better deal on their upgrade! Thanks @iDMobileIreland

@VodafoneUK my New Years resolution is to get a new phone! #VeryMeRewards

So fed up waiting for @VodafoneUK to answer call. Waited patiently then call failed. Rubbish service. Too busy to waste time like this/)

@VodafoneUK waited over an hour in queue to get pac code only for call to drop. No offer of call back. Shoddy service. No wonder want pac code.#wastedmytine@vodaphoneuk

@VodafoneUK your customer service is lower than a snakes belly

@VodafoneUK Thank you for the response Adam. I’m afraid you lost me as a customer years ago. I’ve got a business account with EE with 3 handsets and mobile WiFi and I’ve never had a problem! I recommend EE to everyone.

@VodafoneUK Disgrace! List of errors with them a mile long over last 2 years. Now they have the audacity to charge late fee as I couldnt get through to pay my bill last month for 5 DAYS ON THE TROT! Their error & they wont remove it. Well Im not paying it! Zero customer service!

@VodafoneUK Worst company ever! Half an hour on the phone to them & they refuse to remove the £5 late fee I was charged because I COULDN'T GET THROUGH FOR 5 CONSECUTIVE DAYS to pay them! So yet another problem to add to the list with them. Well I'm not paying it! Total disgrace!

@VodafoneUK The issue was not resolved. I was officially disconnected for 49 minutes and was constantly told I have lost my number. I then had to call from another phone to sort out your mess. This cost me in excess of £40. Why should I have to pay to sort out your mess.

@VodafoneUK disgusting service from you guys. Never shown would I use Vodafone. I called for a pac code and they disconnected my line instantly. Then told me I will never get my number back. Complete incompetence. #ofcom #which cost me £40 to rectify your issue

@VodafoneUK @AmazonUK #TuesdayTreats #WIN If I win the £15 @AmazonUK gift card, I would treat myself.

@VodafoneUK yep, your WiFi and 4G service in Luton is absolutely crap, can’t connect or do anything at all, if this continues I might have to change service providers for one that can actually deliver it

@VodafoneUK 7.30pm - no attempt to take a second payment direct debit set up so we try to pay direct - our account is charged twice even tho we are told payments are failing . 6 phone calls and a lovely operator, very polite who struggled to spell ‘Mike’ didn’t help much at all

Get your finger out @VodafoneUK the service our business account is getting is absolutely appalling. 54mins on the phone with no reply and 46mins online chat with an operator who seems to be handling multiple customers and only coming back to me every 3 mins on av.

@VodafoneUK is there a problem with 3G in LU29TD

@VodafoneUK bad signal/internet for 4g payment!

@VodafoneUK bad internet/signal for 4g payment every month!

@VodafoneUK Called customer services to speak about signal issues in my area, and to configure my SureSignal box... told to use WiFi calling and use WhatsApp for text messages?! Just remind me what I pay for?

@Ofcom thank you for your message. I will check the link. I even called Vodafone again today and was fobbed off by one of their managers. They are refusing to help, they are polite on twitter tho. @VodafoneUK

@blacktelescope @VodafoneUK Nightmare. I remember having similar problems with Talk Talk and ended up telling them to **** off.

Still not heard from you @VodafoneUK. Very poor show. We are waiting for hospital phone calls using our old number.

@VodafoneUK No I didn’t get through to anyone I tried for hour and 35 mins then hung up tried again and even another family member tried on there phone absolutely ridiculous service in all honesty

@Maarky57 @VodafoneUK Always used em me pal, never had an issue

@VodafoneUK I would treat @ShaunaMarieC #verymerewards

@swfcdan1867 @VodafoneUK Who ******** uses Vodaphone 😂😂

@Green_AJ @VodafoneUK @virginmedia That sounds familiar. With my internet they sold me the new service. let me cancel my other contract. now are telling me the network isn't ready and I'll potentially have to wait weeks. Id be less upset if I hadn't specifically called to ensure that it was going to be seamless.

@KieMarshall @VodafoneUK @virginmedia Tried upgrading my phone, thus spending twice as much per month since FRIDAY. They lied to me about items being in stock and am now waiting for them to cancel my order so I can re-order from a branch that does have it, told 24 hours. More lies upon lies.

@Green_AJ @VodafoneUK I've spent 4 hours over the last 2 days trying to understand when they'll install my new internet service, Apparently they just canceled my order without letting me know. Would be fine if they hadn't told me to go ahead and cancel my @virginmedia broadband.