Vodafone Outage in Aylesbury, Buckinghamshire, England

@VodafoneUK Please can someone check my private message. Over thirty days no broadband and worried I've been abandoned - that my issue is being treated as a new issue with testing etc starting from scratch.

@VodafoneUK just sent a private message. My MiFi seems to have gone down. Please help.

@VodafoneUK Its now been 5 weeks I've been waiting for Vodafone to do 2 things: 1 collect malfunctioning phone. I have offered to drop it off to a PDP depot. 2 Put me.on the tariff I was on before said duff phone turned up. How can such terrible support be condoned by board

@VodafoneUK Do Vodafone have the worst customer services on earth, discuss?

@VodafoneUK can you please advise when coverage will return to OX49? 2 days no coverage and no answers from customer service. Making life difficult as with no coverage, no SMS so can’t log into many sites that need OTP to authenticate. Can’t get into Bank, HMRC...

@VodafoneUK home broadband has been down all morning! Status pages I've checked say everything is fine. Any update? Have contacted chat who directed me to 0808 003 4515 which seems to be down too?

Oh @VodafoneUK why is it that upgrading with you is never smooth?!?! Have now asked at least 5 times for a trade in bag since 23rd October... still waiting! Not a happy customer here 😬

@VodafoneUK I connected my hub to the new property I move recently last night and I still don't have internet at all. Just wondering what could be the problem.

@VodafoneUK Your customer service is an absolute disgrace! Trying to get you to solve even the simplest of problems is worse than trying to get blood from a stone. You take money fast enough but don’t give a damn about helping your customers. Shame on you.

@CPWTweets @VodafoneUK It’s been A week since I messaged you. It’s embarrassing. I went to your CEO in the end and told him what a shower of shite you are. Finally got my issue sorted. No thanks to you lot on here.

@VodafoneUK can you please answer your DM’s Between you and carphone warehouse the level of customer service is appalling My SIM card was deactivated today Before carphone warehouse have even sent my new phone. I was promised it would be reactivated this morning. Still nothing

Never using @CPWTweets ever again. Did my @VodafoneUK upgrade through them for delivery tomorrow. Half 9 this morning carphone warehouse deactivate my current sim and activate a new one that I haven’t even received. Now no phone until new one is delivered tomorrow. Fuming.

Really disappointed in @VodafoneUK , was running 5th in a league race then it cuts out and I finish out of the points. Same problem over and over again and all they can do is give us a discount on it because they can’t fix it. Also having trouble with signal on my phone.

Irony of @VodafoneUK broadband support chat not loading because broadband is glitchy

@keziahjobartist @VodafoneUK They still have not resolve the issue, so we will be taking our business elsewhere

Disgraceful customer service @VodafoneUK after 11 attempts trying to sort out our business phone still no solution. After being with you for 12 years, this is a total disgrace

@VodafoneUK hi, I’ve been without data for 48hrs now despite full signal and doing all resets advised. I dm’d 24 hours ago. Nothing. Please sort it out.

30 mins on the phone to Vodafone and yet to someone that can actually understand what I’m saying.. more time on hold when she’s asking for help... please train your staff to not waste my time @VodafoneUK @vodafoneservice

@VodafoneUK you are still getting your Customer Experience so wrong. Messaging me back quickly after my original tweet and ignoring me since is not cool. Time to look for a new provider I think #borednow #cx

@VodafoneUK Spending too much of my life wading through the trash that is your customer service. Been trying to change my mobile plan which should be very simple. You couldn’t get it more wrong if you tried ! Customer experience is very poor #CX

@VodafoneUK Hi, I requested a NUC on 20th February, query has been escalated by managers twice, guaranteed to have it at the latest yesterday and still nothing. Your SLA to me as a customer has been broken. Is there anyone who can assist with this issue?

Day 38 of waiting for @VodafoneUK to collect my phone to be fixed... every time I call someone promises my phone will be collect in 4 Days.. 38 Days!!! @BBCWatchdog Help 😱

@VodafoneUK a UK company but all your customer centres are based in Philippines and Egypt that's not a UK company

@VodafoneUK @thetanskeh Another disappointed customer

@VodafoneUK @Shaun710 Move to a decent network

@VodafoneUK @YouTube Inspiration move to a decent network

@PsykiIl @VodafoneUK @VodafoneGroup I agree with you worst company ever

@VodafoneUK PEOPLE INSTEAD OF TRYING TO GET VODAFONE TO FIX YOUR PROBLEM MOVE TO A DECENT NETWORK

@VodafoneUK WARNING PEOPLE MOVE TO A DECENT NETWORK

@CiCi_Coleman @VodafoneUK Our previous experience was awful. Vodafone has been so much better. Maybe the service is patchy in certain areas