Vodafone Outage in Aylesbury, Buckinghamshire, England

30 mins on the phone to Vodafone and yet to someone that can actually understand what I’m saying.. more time on hold when she’s asking for help... please train your staff to not waste my time @VodafoneUK @vodafoneservice

@VodafoneUK you are still getting your Customer Experience so wrong. Messaging me back quickly after my original tweet and ignoring me since is not cool. Time to look for a new provider I think #borednow #cx

@VodafoneUK Spending too much of my life wading through the trash that is your customer service. Been trying to change my mobile plan which should be very simple. You couldn’t get it more wrong if you tried ! Customer experience is very poor #CX

So fed up waiting for @VodafoneUK to answer call. Waited patiently then call failed. Rubbish service. Too busy to waste time like this/)

@VodafoneUK waited over an hour in queue to get pac code only for call to drop. No offer of call back. Shoddy service. No wonder want pac code.#wastedmytine@vodaphoneuk

@VodafoneUK 7.30pm - no attempt to take a second payment direct debit set up so we try to pay direct - our account is charged twice even tho we are told payments are failing . 6 phone calls and a lovely operator, very polite who struggled to spell ‘Mike’ didn’t help much at all

Get your finger out @VodafoneUK the service our business account is getting is absolutely appalling. 54mins on the phone with no reply and 46mins online chat with an operator who seems to be handling multiple customers and only coming back to me every 3 mins on av.

@VodafoneUK Called customer services to speak about signal issues in my area, and to configure my SureSignal box... told to use WiFi calling and use WhatsApp for text messages?! Just remind me what I pay for?

@chloeglovemusic @ThreeUK @ThreeUKSupport I jumped ship to @VodafoneUK so far so good, been with 3 over 10 years but in the last 3-4 months the service went from amazing to awful and unfortunately they are in denial about the problem, that's what made me leave more than anything else

@VodafoneUK 1/2 a full week I’ve been trying to contact customer service and I’ve only been with Vodafone for 2 weeks. In that 2 weeks I’ve had the most appalling internet and signal ever and my phone number is still stuck between the Temp one and my new one for some reason

@VodafoneUK Evening. Have done this hopefully you can help me Callum where others have failed

@VickiSweeney18 @VodafoneUK Seems to be widespread. Plusnet and BT also down in SL6

British @VodafoneUK and whatever broadband provider there is in old #blighty - you are WOEFULLY bad and slow. Disconnecting all the time, painful slow speeds and bad areas. Makes me cherish the #usa and #australian data services and that’s saying something!

@VodafoneUK Right. After a dozen phone calls and over a week of chasing @VodafoneUK to resolve their ****-up I’m giving you 1 last chance to sort this out before I make a formal complaint to Ofcom and Trading Standards.

@VodafoneUK Let down is an understatement! You guys in all fairness should have this absolutely nailed...

Absolutely shocking CS from @VodafoneUK trying to upgrade broadband since 13/06/19. Promised 5 times now! Yes it’s with the back office team, yes it’s with Tech team 2. Just another 24hrs. Why is this taking so long! Maybe I should just cancel and start again!🤯🤬

@VodafoneUK please help me

And again my @VodafoneUK broadband has dropped. I could call or do the live chat thing, but know that’s not going to fix it, lost count of the number of times I’ve done that over the last 5 months. Can’t wait for the contract to be done so I can change 😔