Vodafone Outage in Berkhamsted, Hertfordshire, England

@VodafoneUK Hey @VodafoneUK my work phone and work iPad is on Vodafone and there’s no signal where I live I’m afraid :-(

@VodafoneUK Thanks. It’s been such torture on @ThreeUK that I need to at least have an escape route if the situation is no better with you guys. Although im not sure any network could be quite as gut wrenchingly awful as they are.

Hi @VodafoneGroup @VodafoneUKdeals @VodafoneUK.... How have you been so successful at being so terrible for the past 72 days. You upgraded your systems and downgraded every element of your business. Can't even send email updates correctly. You should be embarrassed.

@VodafoneUK can not speak to anybody via phone no information nothing no store Tel numbers absolutely terrible I need my phone back working please!!!

@VodafoneUK I’m trying, and have tried since this morning, to pay my phone bill so it doesn’t affect my service but they system has been down all day. Please advise

@VodafoneUK is becoming one of the most unreliable network in London. I called customer service yesterday to complain about network issue at London Victoria are til now NO solution. Thinking of leaving them. I can't use my mobile data inside the building

@VodafoneUK customer service right now 😱😡👎🏾, although the staff in the Covent Garden store are 👍🏾

@VModifiedMind @benwood @EE @VodafoneUK @ThreeUK @O2 Albeit using half rate codec for voice. Sounded pretty awful.

30 mins on the phone to Vodafone and yet to someone that can actually understand what I’m saying.. more time on hold when she’s asking for help... please train your staff to not waste my time @VodafoneUK @vodafoneservice

@VodafoneGroup @VodafoneUK . Quite simply the worst customer relations department I have had the misfortune to deal with. Call after call since February! If I hear the word escalate one more time I will scream!! Useless beyond words.

@VodafoneUK you are still getting your Customer Experience so wrong. Messaging me back quickly after my original tweet and ignoring me since is not cool. Time to look for a new provider I think #borednow #cx

@VodafoneUK Spending too much of my life wading through the trash that is your customer service. Been trying to change my mobile plan which should be very simple. You couldn’t get it more wrong if you tried ! Customer experience is very poor #CX

@VodafoneUK I’m aware of the speed excuse but the reception is poor for the whole journey even when the train is stationary. It’s about time this problem was sorted out. With regard to WiFi - it’s not secure to use public WiFi - hence it’s not used.

@VodafoneUK has inefficient support system. And with top up system incompatible with US credit card.

Listening to my poor work colleague talking to the brick wall of @VodafoneUK customer service. Literally hours of obstruction for their (admitted) billing error and now it seems they’re mocking his hearing disability @MartinSLewis #servicefail

@VodafoneUK the worst customer service I have ever experienced. Avoid like the plague

@VodafoneUK Have spoken to @one.com you want to charge me for an early upgrade. Even though the product I have isn’t fit for purpose. I’ve been a customer of @Vodafoneuk for nearly 20 years. Disgraceful I will wait until my contract is up terminate it and take my business elsewhere

@VodafoneUK Still not sorted Stephen. @VodafoneUK at this rate are going to loose a customer who has been with them for nearly 20 years. I don’t understand the problem #vodafone #lackofcustomerservices

@VodafoneUK The Borehamwood store told me it had been discontinued for weeks and they had none in stock and obviously now would not , the purchase of this phone has been nothing but problems since Feb 20th . Continual lies from Vodaphone

@VodafoneUK Well Ryan I was told that when the black phone came back in stock I could exchange it , just been told Apple have discontinued the 7 .The store told me I can exchange it for the next model down at no extra charge , why is it never for the next model up !!!

Feels like @VodafoneUK network is dead (you won't be seeing this tweet until network is back up)

@VodafoneUK Chat help permanently busy, on hold for over an hour to report fault with home broadband please can someone get in touch

@BenjiBoyW @VodafoneUK Day three without broadband. Engineer out. No problems. But there could be problem with the hub they sent. Apparently. *could*

@VodafoneUK Average rated network and was warned off joining them, but not had an issue with them, cheap as chips, an easy to use app and customer service that actually helped me get a better deal on their upgrade! Thanks @iDMobileIreland

@VodafoneUK my New Years resolution is to get a new phone! #VeryMeRewards

@VodafoneUK you services are terrible.This morning i ‘tried to pay my bill’ using the automatic service. After i had finished entering my details the phone went dead. This happened 2 times. Afterwards i checked my bank account to find that 2 payments of the (part 1)

@VodafoneUK #VeryMeRewards @VodafoneUK My resolution is to cut down on alcohol and cigarettes and eat more healthy. It's hard but am sticking to it so. Happy New Year All.

So fed up waiting for @VodafoneUK to answer call. Waited patiently then call failed. Rubbish service. Too busy to waste time like this/)

@VodafoneUK waited over an hour in queue to get pac code only for call to drop. No offer of call back. Shoddy service. No wonder want pac code.#wastedmytine@vodaphoneuk

@VodafoneUK @VodafoneGroup Shameful customer service from both the store and the telephone call centre. No help whatsoever and a whole load of excuses and foboffs! Disappointed but ultimately not surprised!!

@VodafoneUK your customer service is lower than a snakes belly

First week at @VodafoneUK and they credited me £47 due to their awful #CustomerService still have no service in @AppleSupport #Watch after 5 days. Tech support defines the issue with the extremely tech term: “got blocked” and they had to escalate it further #ridiculous

@MrKamara They won’t announce it yet but they’re also the first network to get on that 5G LTE too #sooncome @VodafoneUK 👀

@VodafoneUK Thank you for the response Adam. I’m afraid you lost me as a customer years ago. I’ve got a business account with EE with 3 handsets and mobile WiFi and I’ve never had a problem! I recommend EE to everyone.

@VodafoneUK Disgrace! List of errors with them a mile long over last 2 years. Now they have the audacity to charge late fee as I couldnt get through to pay my bill last month for 5 DAYS ON THE TROT! Their error & they wont remove it. Well Im not paying it! Zero customer service!

@VodafoneUK Worst company ever! Half an hour on the phone to them & they refuse to remove the £5 late fee I was charged because I COULDN'T GET THROUGH FOR 5 CONSECUTIVE DAYS to pay them! So yet another problem to add to the list with them. Well I'm not paying it! Total disgrace!

@VodafoneUK @O2 I am at my wits end. Been a Vodafone customer for 25 years and ported a number to O2, because Vodafone let us down. I am still a Vodafone customer. I can’t now phone my sick wife at home on o2. Neither Vodafone or o2 are helping. Both the others fault. Disgusted.

Dear @VodafoneUK I’m having the single worst, staggeringly incompetent and massively time-wasting service experience of my adult life. I’d appreciate it if someone could help me resolve things before I cancel my order and stop being a customer forever. Thanks

@PeterCooperArt @VodafoneUK I am counting down the days to leave. Their call centre gang are amazing and so understanding, but I just can’t handle their awful system failures anymore. Makes me furious!!

I’ve been with @VodafoneUK since April 2017 and have spoken to the loveliest, most patient call centre people ever, at least once every two months. Because #Vodafone are a terrible company who mess up my data cap CONTINUOUSLY. Do not fall for their deals. 😡

@VodafoneUK This is getting boring now as I have at least 3 times before! Rather than delay, why not sort my issue...

@VodafoneUK I have been told by my broadband supplier that you own the infrastructure that my network is connected to. My post code is Ha1. My broadband has been down since Tuesday last week. This is a shambles. When will it be fixed!!! Core team has made it clear to edge team

Great service from @VodafoneUK. Switched me from paying £55 pm for 6gb data to £17.50 pm for 20gb. #thanks

@VodafoneUK this company told me 4 individual lies, 5 broken call promises and two lies by email in just 24 hours! Most unethical company I have ever dealt with!

@VodafoneUK You missed the point completely. I passed the EE credit check and now you have lost one possible customer, who will never recommend #Vodafone to anyone.

As if @VodafoneUK hasn't wasted enough of our time, or money, already. We've spent over 3 hours trying to cancel my plan today, after waiting for my contract to end: and they're still trying to make us stay. A simple request. CANCEL our contract.

@VodafoneUK The issue was not resolved. I was officially disconnected for 49 minutes and was constantly told I have lost my number. I then had to call from another phone to sort out your mess. This cost me in excess of £40. Why should I have to pay to sort out your mess.

@VodafoneUK disgusting service from you guys. Never shown would I use Vodafone. I called for a pac code and they disconnected my line instantly. Then told me I will never get my number back. Complete incompetence. #ofcom #which cost me £40 to rectify your issue

@VodafoneUK @AmazonUK #TuesdayTreats #WIN If I win the £15 @AmazonUK gift card, I would treat myself.

@VodafoneUK yep, your WiFi and 4G service in Luton is absolutely crap, can’t connect or do anything at all, if this continues I might have to change service providers for one that can actually deliver it

@VodafoneUK #VeryMeTuesday I would treat my daughter as she is going off to uni

@mandyjudge1 @VodafoneUK I had an issue with Scottish Power RE outstanding bill that was wrong, I went through Citizens Advice who got it sorted after me trying for almost a year!

@Ofcom thank you for your message. I will check the link. I even called Vodafone again today and was fobbed off by one of their managers. They are refusing to help, they are polite on twitter tho. @VodafoneUK

@blacktelescope @VodafoneUK Nightmare. I remember having similar problems with Talk Talk and ended up telling them to **** off.

Still not heard from you @VodafoneUK. Very poor show. We are waiting for hospital phone calls using our old number.

@VodafoneUK No I didn’t get through to anyone I tried for hour and 35 mins then hung up tried again and even another family member tried on there phone absolutely ridiculous service in all honesty

@Maarky57 @VodafoneUK Always used em me pal, never had an issue

@VodafoneUK I would treat @ShaunaMarieC #verymerewards

@swfcdan1867 @VodafoneUK Who ******** uses Vodaphone 😂😂

@Green_AJ @VodafoneUK @virginmedia That sounds familiar. With my internet they sold me the new service. let me cancel my other contract. now are telling me the network isn't ready and I'll potentially have to wait weeks. Id be less upset if I hadn't specifically called to ensure that it was going to be seamless.