Vodafone Outage in Skelmanthorpe, Kirklees, England

Thanks for the help @VodafoneUK oh wait.... no u just left me hanging!

Hey @VodafoneUK trying to cancel my data sim and no ones taking any calls. As the only reason I have to speak to someone is so you can try and talk me out of cancelling, I expect you to make it easier for me to do this!

@VodafoneUK our network coverage is crap phone says 3 bars of coverage in the house but when you try and make a call it drops out altogether! So the only way to make a call with 4 phones on Vodafone is to stand at the end of the garden!

@VodafoneUK Still nothing @VodafoneUK 140 days later. What a waste of time your network is.

@VodafoneUK I'm wanting to pay off the remainder of a pay monthly contract, can you help with this...

Hi @VodafoneUK i've been trying to get a pac code since 8pm yesterday. When i rang, customer services said the system is down (i was on hold for an hour to be told this). It's still not coming through when i text pac and my pin. Can you help please.

@VodafoneUK i need to speak to someone from vodafone please. The call centre that i keep getting connected to dont seem able to help or maybe they dont understand my issue. Neither does my local vodafone store.

@VodafoneUK i cant get on my vodafone iphone app it tells me to turn off wifi and connect through the phone network when i do this it says keep trying in 10 seconds

@VodafoneUK how do I cancel my contracts phone, email or letter please and thank you.

@VodafoneUK good to see Vodafone responding to customer complaints, what a horrible organisation

@RingGo_parking Very sorry for the delay! No I’m on the current public release. However it would appear it was @VodafoneUK issues as when tried other apps they were slow to update or not connect at all.

@VodafoneUK He also couldn’t find our account that we had already made online when we had attempted to purchase this pack previously, for which we were promised a £2 monthly discount on the live chat by a colleague for the issues that occurred which made that purchase unsuccessful

@VodafoneUK - he also gave no details about the contract such as how long it is for. He left us with more questions than we started with. He didn’t tell us how or when our service would be set up. After asking any question, he would simply repeat his previous answer in a patronising manner.

@VodafoneUK telling me he needs my debit card rather than asking if I could put it in the card machine. This is the first time I have been with your company and this experience was absolutely terrible. Your employee was more interested in pressing me on whether he will get his money back -

@VodafoneUK Later it was £50/£60. At the end of the process he didn’t confirm anything about this ‘line’ I needed setting up. There were so many issues from start to finish. Not just with the lack of information but his behaviour in every aspect. Even little things like talking over me and

@VodafoneUK - and then he started to stress that we must pay things such as council tax. As a responsible tenant who already is highly aware of this I found this absolutely shocking, and this has upset me very much. The whole process was horrible and I felt misinformed and made to feel a -

@VodafoneUK - told him I worked at santander in passing. The employee was rude and didn’t inform us of a credit check done. He was patronising and made it very apparent he though we were a young couple (he said he thought we were under eighteen whilst laughing)

Spent all of this morning trying to top up a @VodafoneUK mobile. Nobody can help me and still on hold 😂 glad my personal phone is with @O2

@bt_uk Phone and broadband with @VodafoneUK but lines provided by openreach. It was @bt_uk engineers in the cab when it all went slow.

Just has the misfortune of using @VodafoneUK ‘s TOBi chatbot. Wanted to switch to SIM only... it thought my phone was broke. Absolutely awful customer experience! #CustomerExperience #cx #chatbot #ai

@DamianPDavis @VodafoneUK The lockdown has certainly highlighted the need for *real* self-service. It shouldn’t be necessary to speak to someone to get access to the best upgrades.

@JeetendrapalP @VodafoneUK @VodafoneIN You must go for airtel. Much better service from Vodafone. And great customer service

I have taken the new SIM card for 2yr old number8859222266 on yesterday and they have told me that this sim will activated in two hours. And now they told me to travel 40 km from my area. Pathetic service and now changing my operator soon. Bad service @VodafoneUK @VodafoneIN

I have taken the new SIM card for 2yr old number8859222266 on yesterday and they have told me that this sim will activated in two hours. And now they told me to travel 40 km from my area. Pathetic service and now changing my operator soon. Bad service #vodafoneuk #Vodafone

@VodafoneUK @VodafoneIN In india the employee of Vodafone wants to close the company due to their services. The network problem was not resolved from last 8 months. Every statement is fake

@VodafoneUK @MoneyTelegraph Condescending member of cust servs team admits that phone system could ‘do with uograde’ for 19 Million Customers. Yet will not refund overpaid monies to loyal PTSD customer who cannot deal with constant line **** ups. Please return my £125

@CPWTweets @VodafoneUK How ridiculous! My new phone and sim will arrive tomorrow, which I will then start using. Today and tomorrow I have been/will be without signal as you turned my current sim off incorrectly... this is unacceptable.

@VodafoneUK I have a gigabox/cube & unlimited data but my Internet has been v bad since I joined Vodafone. Since Fri it has been so bad I have been unable to deliver work. It dept says problem is Vodafone signal plis help

@killiandonnelly @VodafoneUK Robbing nasties ! They wouldn’t know customer service if it bit them

@VodafoneUK Yes I did - despite being offered through my on-line account a 50% discount, when I applied I was told this was a mistake and it wasn’t available to me a loyal customer of over 20 years - appalling service! Now happily switched to Three!!!