Vodafone outages and service status in Longframlington, England

Problems in the last 24 hours in Longframlington, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Longframlington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Longframlington, England

Latest outage, problems and issue reports in Longframlington and nearby locations:

• 
  Jennifer (@jennifercribbes) reported 6 minutes ago from Ashington, England

  Hi @VodafoneUK I signed up to a new contract yesterday on the basis I would receive a £8 trade in discount but now have a txt from you saying my phone doesn’t qualify. Why was I not told this prior to signing when checks were made in my phone. How do I cancel.

• 
  Slippy Underfoot #FBGC XY🎖 (@6thfret) reported 10 minutes ago from Newbiggin-by-the-Sea, England

  @SpygirlUK @VodafoneUK We moved from Sky to Vodafone too, on the promise of no throttling or capping in the evenings. To be fair it doesn’t slow down, it just....stops.... and then works for a bit...and then stops.... Appalling.

• 
  Andy Broekhuizen (@abroeky) reported 23 minutes ago from Warkworth, England

  I hate @VodafoneUK they try to make you pay for a service they don’t provide

• 
  Lynn Gibbins (@L1ndyL0u) reported 27 minutes ago from Longframlington, England

  @VodafoneUK #VeryMeRewards I would treat my 60 year old husband to some Lego. You are never too old to play!

• 
  Alan Hewitt (@alanhewittphoto) reported 29 minutes ago from Ashington, England

  Anybody in rural Northumberland on @VodafoneUK? I’m looking at upgrades, on @EE at present and their offerings are terrible in comparison to changing to Vodafone.

• 
  Andy Broekhuizen (@abroeky) reported 31 minutes ago from Warkworth, England

  @VodafoneUK As is normal your help desk says things will take 24 to 72 hours. The annoying thing is the your help desk manager told me it was my fault I just had to wait . I’ve been waiting since the 25th of Jan !!! 😡🤬😡😡😡😡😡😡

• 
  Janet Mole (@janeyann261) reported 36 minutes ago from Ashington, England

  Worst customer service award is always going to be won hands down by @VodafoneUK

• 
  Andy Broekhuizen (@abroeky) reported 43 minutes ago from Warkworth, England

  @VodafoneUK why still no Wi-fi calling. Why do all your engineers assume it’s my fault. If you can’t provide Wi-fi calling then you’ve broken your contract.

• 
  Colin Grimes (@MrGPrimary) reported 45 minutes ago from Shilbottle, England

  @bbcTeaching @VodafoneUK I’ve never really had network issues with @ThreeUK They’ve always been fair come upgrade time too.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  adyh (@EuclidAlgorithm) reported 5 minutes ago

  @Igenetix @Iromg @VodafoneUK No they didn't you stupid old ****.

• 
  Kate (@listentohere) reported 10 minutes ago

  @VodafoneUK travelling into London and I haven’t got a signal on my WiFi pretty much the length of the 30 miles into central London . What am I paying you for?

• 
  Or Sassur (@Orsassur2) reported 11 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Ironwarrior73 (@Ironwarrior73) reported 12 minutes ago

  @VodafoneUK I’m absolutely disgusted and appalled that you’re giving free SIM cards to illegal foreigners while you’re charging me a British coin! You are a disgrace! I won’t be renewing my contract once it’s finished and I e been a customer for 20 years!

• 
  victoria Jones (@geordiemammy79) reported 13 minutes ago

  Is there an email address is can send a complaint to please, @VodafoneUK

• 
  LW (@Bredebeck) reported 14 minutes ago

  @sanj_lal1 @toadmeister I'm going to see how much it will cost me to cancel my Vodafone contract....@VodafoneUK

• 
  Farimomo (@TheeFariha) reported 20 minutes ago

  @VodafoneUK why can’t i get through to anyone in customer services?

• 
  Gaz1313 (@pursseyg) reported 21 minutes ago

  @SimonDanczuk @VodafoneUK Network Operator Payouts: Out of that total budget, £18.6 million was specifically allocated for contracts with mobile network operators (such as EE, Vodafone, Three, and O2).

• 
  vince tanner (@TannerVinc26621) reported 22 minutes ago

  @Iromg @VodafoneUK If you have gone to 3, check it out, it's owned by vodagrone. Many others use their cell network too.

• 
  John Barr (@JohnBarrUK) reported 24 minutes ago

  So @VodafoneUK This sums U up totally, utterly & completely that no one has reached out on here 2 me this is my 3rd post about your C. Service - Seriously EVERYONE they are a totally useless & uncaring company only out 2 take yr money I can’t wait 4 this contract 2 end I’m so 🤬