Vodafone Outage in Hebden Bridge, Calderdale, England

@VodafoneUK absolutely appalled 😧 by the lack of service & the way I’ve just been spoken to by “ Kyle “ in your collections department. I have a few questions regarding my account & all I was told was your account is in collections I can’t do anything. Shocking and disgraceful

@VodafoneUK tomorrow marks 2 weeks as a broadband customer, 1 day service, 3hrs on hold, 4hrs web chat, 4 broken promises (+1 pending). To top it off £26.42 bill paid!

@VodafoneUK been a broadband customer for one week tomorrow, had service for one day!

@muzicbrew @VodafoneUK It’s fraud, saying they are offering speeds when they are clearly not, iv gone to ofcom about it as im sick of it. And customer service is useless

@muzicbrew @VodafoneUK Past 2/3 weeks now, every evening drops top 2/3 mpbs. They don’t even bother replying to me anymore. There app saying I’m getting speeds of 50 odd. Which I never have. It’s fraud!

And again @VodafoneUK broadband dropped again!!! This is absolutely shit!!! Sick of it!!

Another day of being on hold trying to get hold of someone @VodafoneUK 7 days and counting, and if you put a complaint in that's ignored too. I only want to change my address for broadband! God only knows why you can't do this online!! #shockingcustomerservice

Love how @VodafoneUK don’t reply after this is 4/5 time in 2 weeks of going down, no apology or nothing! Paying for rubbish!! #vodafonebroadband

@12JaffaCakes @Dead_Silence_31 @VodafoneUK @BBCWatchdog Not sure but I have proof this hasn’t worked for weeks properly so they can kiss my arse if they think I am paying to cancel. They aren’t providing a service.

Supposed to have super fast 2 broadband with @VodafoneUK more like snail pace broadband! Time to change providers, your customer service is awful also!

@VodafoneUK good to see Vodafone responding to customer complaints, what a horrible organisation

@VodafoneUK been a customer for good few years moved my services elsewhere and you slap me with £8 data charge. Can you explain how this is possible.

@VodafoneUK why has my broadband been randomly cancelled. Help me before I lose my mind :(

@VodafoneUK He also couldn’t find our account that we had already made online when we had attempted to purchase this pack previously, for which we were promised a £2 monthly discount on the live chat by a colleague for the issues that occurred which made that purchase unsuccessful

@VodafoneUK - he also gave no details about the contract such as how long it is for. He left us with more questions than we started with. He didn’t tell us how or when our service would be set up. After asking any question, he would simply repeat his previous answer in a patronising manner.

@VodafoneUK telling me he needs my debit card rather than asking if I could put it in the card machine. This is the first time I have been with your company and this experience was absolutely terrible. Your employee was more interested in pressing me on whether he will get his money back -

@VodafoneUK Later it was £50/£60. At the end of the process he didn’t confirm anything about this ‘line’ I needed setting up. There were so many issues from start to finish. Not just with the lack of information but his behaviour in every aspect. Even little things like talking over me and

@VodafoneUK - and then he started to stress that we must pay things such as council tax. As a responsible tenant who already is highly aware of this I found this absolutely shocking, and this has upset me very much. The whole process was horrible and I felt misinformed and made to feel a -

@VodafoneUK - told him I worked at santander in passing. The employee was rude and didn’t inform us of a credit check done. He was patronising and made it very apparent he though we were a young couple (he said he thought we were under eighteen whilst laughing)

@VodafoneUK just had the worst customer service experience of my life in one of your stores

@VodafoneUK your network in Bradford is a bag of cack today.

@VodafoneUK providing terrible customer service and inducing angina attacks since 1985. Just hit the 2 hour mark, back on hold again, think he’s gone to make a brew now. #topnotchcustomerservice #happytohelp

@tonyclark71 @ThreeUK I could not get a signal from @VodafoneUK either

@philwoollias1 @VodafoneUK I left vodafone years ago, shocking customer service, charged me £50 for the use of a courtesy phone!

@VodafoneUK thanks for nothing. Years as a loyal customer and you are not prepared to discount an upgrade 40 minutes on live chat for nothing #theydontcare

@VodafoneUK no service currently in #HebdenBridge update please.

@VodafoneUK @VodafoneCS Can someone with authority to cancel my contract please call me! It is now 10days since I made you aware of issues and addition additional charges to my account is the final straw!! #UtterlyUseless

@VodafoneUK Vodafone signal indoors is poorest I have ever seen. Just bought a PAYGO sim for my son & there’s barely any signal near the front or rear of the house. Asked friends and family about theirs and their response was they’ve already moved to another provider, lol.

Seriously not happy with @VodafoneUK today....customer service is shocking #loyalcustomer #surpriseruined 😡😡

@VodafoneUK Always happy to help. What a joke. You really don’t care at all about existing customers. Worst company ever dealt with. Avoid at all costs everyone

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time.fradulent company .

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time

@VodafoneUK this company is a joke,the worst company I have ever had to deal with. Do not use them unless desperate or like being let down.#idiots.

@VodafoneUK No problem. I have just direct messaged you the name and address details.

@VodafoneUK as I said earlier order not there. Phone actually arrived by Royal Mail ans NOT as we were told numerous times by DPD. Yet more lies and deceit from Vodaphone staff. Waht an awful company with useless staff. A bunch of liars

@VodafoneUK failed promises,lies and when they don't want to speak anymore whey just ignore you. Horrible company suggest using O2 instead. Great service unlike this lot

@VodafoneUK Thanks. I gather you are trying to sort it out - Holywell N Wales; problems at the exchange. I was making a point about the dreadful state of our infrastructure more than his specific problems.

@VodafoneUK your order tracker isn’t recognising my order number even though I’ve just spoken to an adviser! Please help!

@VodafoneUK unable to connect to a signal. Only on wifi, are you having issues? Cheers

@VodafoneUK is there an issue with you today, my internet speed is shocking and still stating that I have 4g when the best I’m getting is 2g ?

@VodafoneUK Hi, are there any reported broadband issues in #BurleyinWharfedale ? My broadband looks to be down (I’ve tried rebooting the router).

@VodafoneUK nearly 6 hours later, and still no email or text to confirm my order can be collected from the store. 18 years as a customer and I think our love affair is pretty much over #shoddy #shouldhavegonewithEE

@VodafoneUK 50 mins on a text chat and still no where - this is stupid

@martindswanson @VodafoneUK So it appears rom the very large mast at the end of our garden. Great reception! Wouldn’t pick them for customer service 😢

@MrB1000RR @VodafoneUK Hope you get your issue sorted soon mate 🙏 I’m still just getting the runaround from Vodafone 😡

@VodafoneUK @dbarcl1 ive been waiting 5 days for a phone off vodafone never gets sent out

@VodafoneUK Hi you sent the access code to a 2nd line on my account not the number I provided. Please can you send to the correct number would be good to get some good service

@ShneurOdze @VodafoneUK I don't remeber having this trouble with @EE. It seems like a @VodafoneUK issue. #FRUSTRATION

Just spent 2 hours of my evening talking to @VodafoneUK trying to fix their mistake only to be told I need to wait for someone more senior to call me back in 3-5 days time. I’m guessing you lot must be busy with complaints if that’s the wait to get things sorted.

Awful customer service from @VodafoneUK do not use them

1 hr 25min and still waiting - @Ofcom please help to regulate @VodafoneGroup @VodafoneUK absolute disgraceful WiFi service

@VodafoneUK after ringing your broadband help line 08080 034515 as a new customer I am hanging up after being on hold for 2hr 23 mins! POOR!

@VodafoneUK @MoneyTelegraph I've been trying to get a complaint recognised by Vodafone for nearly two weeks now. I've been promised three call-backs and none have happened. I've been a customer for twelve years. It won't be thirteen!