Vodafone Outage in Hebden Bridge, Calderdale, England

@VodafoneUK well done for leaving a vulnerable 84 year man who is shielding without a phone even though the replacement phone was ordered and confirmed but then cancelled by you without ANY NOTIFICATION- disgusting customer service let’s hope it turns up now

@VodafoneUK I emailed the CEO of Vodafone and didn't get an apology. I was offered £30 in goodwill and told that they couldn't help any further. I said that at the end of my current contract I will leave Vodafone, Amy, on behalf of the CEO didn't try to retain my custom

@VodafoneUK in my experience doesn't care about retaining loyal customers and thinks it is ok to mislead customers. You lost a customer who has been on your network since 1998

@LittleEm1989 @EE Go to @VodafoneUK they not bad.

@VodafoneUK Got the SIM week ago with a phone. Still no activation. PM to customer services 5 times in a week. Still nothing. So I am going to cancel the direct debit and keep the phone. Let's see if that works.

@christopherw @VodafoneUK Yeah, I moved from three and I’ve never been happier 😂

@VodafoneUK Still nothing @VodafoneUK 140 days later. What a waste of time your network is.

@VodafoneUK I'm wanting to pay off the remainder of a pay monthly contract, can you help with this...

Vodafone broadband is doing my absolute nut in!!! Poor service and connectivity with nothing being done about it and can’t get through to anyone! Trying to watch @NetflixUK here!!! #vodafonebroadband @VodafoneUK

@VodafoneUK absolutely appalled 😧 by the lack of service & the way I’ve just been spoken to by “ Kyle “ in your collections department. I have a few questions regarding my account & all I was told was your account is in collections I can’t do anything. Shocking and disgraceful

@VodafoneUK tomorrow marks 2 weeks as a broadband customer, 1 day service, 3hrs on hold, 4hrs web chat, 4 broken promises (+1 pending). To top it off £26.42 bill paid!

@VodafoneUK been a broadband customer for one week tomorrow, had service for one day!

@muzicbrew @VodafoneUK It’s fraud, saying they are offering speeds when they are clearly not, iv gone to ofcom about it as im sick of it. And customer service is useless

@muzicbrew @VodafoneUK Past 2/3 weeks now, every evening drops top 2/3 mpbs. They don’t even bother replying to me anymore. There app saying I’m getting speeds of 50 odd. Which I never have. It’s fraud!

And again @VodafoneUK broadband dropped again!!! This is absolutely shit!!! Sick of it!!

Another day of being on hold trying to get hold of someone @VodafoneUK 7 days and counting, and if you put a complaint in that's ignored too. I only want to change my address for broadband! God only knows why you can't do this online!! #shockingcustomerservice

Love how @VodafoneUK don’t reply after this is 4/5 time in 2 weeks of going down, no apology or nothing! Paying for rubbish!! #vodafonebroadband

@12JaffaCakes @Dead_Silence_31 @VodafoneUK @BBCWatchdog Not sure but I have proof this hasn’t worked for weeks properly so they can kiss my arse if they think I am paying to cancel. They aren’t providing a service.

Supposed to have super fast 2 broadband with @VodafoneUK more like snail pace broadband! Time to change providers, your customer service is awful also!

@VodafoneUK good to see Vodafone responding to customer complaints, what a horrible organisation

@VodafoneUK @gxgedxvid Nathan can you help me switch from @ThreeUK to you because their network is horrible & im in Manchester city centre

@VodafoneUK can you help me to access my bill. I am unable to open the PDF. Last month you emailed it to me which worked fine.

@BibiLynch @VodafoneUK They are literally the worst company to deal with.

@VodafoneUK got cut off on the online chat just wanted to say thanks to Basit for they're help x

@VodafoneUK Thanks Amy, but I ended up calling up customer services and they sent out a replacement router (which eventually arrived today)..

@VodafoneUK This is driving me to despair. The engineer obviously hasn't found this fault. Please help

@CPWTweets @VodafoneUK I just got off the phone with your customer service. Apparently I do not exist in the Vodafone system. Therefore I need to contact them

@VodafoneUK Hello. I tried to upgrade my sim only plan via @CPWTweets however according to them I do not exist on your system, despite being with you for years. Please help. If you can match the deal I'll even go with you to save all the hassle!

@VodafoneUK please see my DM as dropping out again and very poor connection when not dropped. Please help

@VodafoneUK my broadband has been down since this morning (LN4) can't see any indication there is an outage. Have reset the router to no avail.