Vodafone Outage in Cholsey, Oxfordshire, England

@VodafoneUK how can I get my CUPID code please. Unfortunately your customer service doesn't appear to know anything about them...

36 hours of broadband hard down, no details from @VodafoneUK so far. #Fail

More than 24 hours of broadband hard down and not a word nor ETR from @VodafoneUK. #Fail

@VodafoneUK Hey guys, my internet is down since yesterday afternoon. It’s been more than 12 hours now!

@sophietopliss @VodafoneUK Same is Berkshire. After 40 minutes on chat with them I was told it’s a “well known maintenance outage” 🤬

@VodafoneUK your overseas telephone customer ‘service’ is a nightmare to use.

@VodafoneUK 01709 357345 phoning multiple times a day, I have already told the call centre I am not interested. How do I raise a complaint about these harassing calls, I am already a customer with data and phone sims and broadband.

Please fix this @VodafoneUK

@uberkim @PeteG1973 @VodafoneUK I take particular issue with ‘big’.

@VodafoneUK full of promised phone calls, which, funnily enough you never EVER get returned! Cancel my contact, I’M OUT!!!!!

@VodafoneUK My New Years resolution is to save enough to pay off my car finance #VeryMeRewards

I am done with @VodafoneUK @VodafoneGroup @VodafoneIN . Been paying for broadband for so long now and it hasn’t worked. Been paying for a broken service for ages and promised time and time again it’s fixed and I’ll get calls back and it never is...

@VodafoneGroup @VodafoneUK you should be a shamed at your poor customer service in the last 10 years I have set up my online account 27 this log in once go back the next day dose not recognise my username or password don’t won’t a retweet’s you call me #nothappy

Been with your network for 3 days, and still not able to do half of what I want to do. As well as racking up a phone bill calling customer services from my other phone not impressed @VodafoneUK

@VodafoneUK I can login to my account the website and the info through the app is not available alot of times during the night recently.

@VodafoneUK I don’t get to use my Vodafone app as my account was changed to a business app (I’m not and never have been a business) I ask to change and you say there is no need. So I’ll never be rewarded then. Maybe time to look elsewhere

Really poor service from @VodafoneUK today. Call takers constantly transferring to wrong department and then told computers are down by someone who really didn't care. No wonder I'm leaving them.

I never thought I would ever say this but....... I had a great customer experience at the Vodafone store in Reading - Well done @VodafoneUK

@VodafoneUK what’s going on with the Apple Watch 4? The order tracker is awful

@VodafoneUK I will be phoning to cancel, this is ridiculous. Thankfully this a second line.

@VodafoneUK any reason why it’s taking 48 hours to get a response to my dm’s? Taking forever to sort an issue out

@VodafoneUK @VodafoneHeIp when will you guys change the way you get a person's proof of purchase and blocking. Waited 12 days for email with wrong information how am I supposed to give to my insurance company. And all your say is contact are customer service who are 0 stars

@VodafoneUK When will you guys support esim ?

@VodafoneUK I have just put in a formal complaint with @Ofcom about how I have been mis-sold this item via devious sales tactics and will commence legal action in 7 days unless a full refund is received. #vodafone #scam

@VodafoneUK sent me a ‘free’ tablet in 2016, never did they tell me the sim card (never used) would be chargeable and have found out they’ve deviously taken a total of £480 from my business account since. Been offered £96 as ‘good will’ but refused and will go to court instead.

@VodafoneUK Ok so I did see this when I googled it but every time I put the exact password in it says incorrect? Never mind. Will just keep trying. Thanks

@VodafoneUK Possibly the worst customer service ever. To be in store and told to call your own service centre rather than speak to someone in the shop. #rude #time-wasters

Can someone from @VodafoneUK please tell me how much it will be to cancel my contract?! I’ve been told three different prices this week. This is why I’m leaving! #poorcustomerservice

@VodafoneUK why is it so hard to get a pac code from you so I can leave your diabolical company and customer service and join the excellent @SkyUK . Your Reading store is an excellent example of dreadful customer service. The staff there are ignorant, arrogant & unhelpful

@VodafoneUK hey guys, ive not had service for about an hour now, anything going on?

Pay £72 a month and can’t even get enough signal to load fucking ITV Hub. @VodafoneUK you’re a joke.

@VodafoneUK Called customer services to speak about signal issues in my area, and to configure my SureSignal box... told to use WiFi calling and use WhatsApp for text messages?! Just remind me what I pay for?

@VodafoneUK lol how about flowers and maybe an hourly rate for my time working for you to fix your own problems! Otherwise, I'm off!

@VodafoneUK so far, I've had about 24 hours of 2018 on the phone to you. Using you for mobile contract was never a problem before

Hi @VodafoneUK I'm 54 minutes into a call with your support team trying to reclaim £150 you've mistakenly taken after your own errors.

Horrendous level of service from @VodafoneUK web chat team tonight #shockingservice #socalledbigcompany

I strongly suggest that everyone avoids @VodafoneUK the service I have recieved has been nothing short of a joke

@VodafoneUK absolutely shocking service! Terrible set up broadbanda month ago with today as activation date. No internet Rang customer service and someone inept took half an hour to say that I had to wait another 14 days for internet! Rang back and they say it’s my fault for 1/2

@VodafoneUK customer service is something else. My dad's phone has had problems for 7 wks. Master reset required. No one can get the code. Vodafone have said they are just the provider. 26 yrs my dad has been with you. He now has no phone and relies on a pension. Empty promises😡

@VodafoneUK Hahah was told 20 mins, told instantaneous, told someone’s going to sort it and still not done. Joke customer service

@davehowe7406 @VodafoneUK Support staff are absolutely useless...just running around in circles flowing scripts instead of actually knowing anything about the problem. And their communication is so patronising!! Got an 8 month old fault they still have no idea about!!

@VodafoneUK I sigh when I see people doing this on Twitter, but you leave me no option. You have cut me off 3 times in as many months for a bill dispute that has nothing to do with my # I would pay not to be your customer. Help me do this. And let’s talk about WiFiassist too#scam

@VodafoneUK if you want unlimited and a decent service go to 3 instead. I have been a business customer of Vodafone’s for 19 years. They won’t let me move to a unlimited plan or take out a rolling sim only contract. Totally useless . Three here I come.

@VodafoneUK Well, @VodafoneUK, 48 hours on from a promised solution in 24 hours (not just a reply, a promise this would be *resolved* in 24 hours) and still not even a reply as my simple complaint moves into Month 4. And still no chat transcript. #Vodafone #Complaint #FourthMonth #Useless

@VodafoneUK Andy, that was useless. You didn't even speak to your chap in customer services. That was a fail